Baby cryingin thebackgroundGuestscreamedat youguestwants totalk to theCEOYour handletime in 7minutes orbelowGuest creditcard keepsgettingdeclinedforgot touseempathyYourCSAT isabove75%You havea call thatis over 20minuteshas morethan 3PaneraaccountsIVRpaymentACTUALLYworked!you make itthrough thecall andforgot to gettheir namephishingforrewardsforgot todeletemultipleacctsguest saysthey've beensubbed toUSC for 3+yearsrefuses togiveadditionalaccountinformationGueststartedcryingHad tohang upon guestforgot tocheckcasehistoryguestdemands usto updateCC on fileDD agentcalling onbehalf ofthe guestyou speakwith arude cafewantsrefund forcoffeesubscriptionGuestcant verifyinfo onaccountwants tiprefundedGuestliterallywon't letyou talkforgot to putyourself inready modeguest saysthe word"ridiculous"compromisedaccount callguestpreorderedbut cafedidnt holdback itemsGuestcalled itthe SippyClubdenies anyidea of havinga secondPaneraaccountGot85%on QAguest says"im neverorderingfrom youagain"guestcomplainingabout nobagels onTuesdayForgot tochangeyour auxcodeDD leftorder atwrongaddressguest hangsup beforeyou can saygoodbyeCalledPaneraPandoraMouthBreatherguest resetpw but stillcan't log inguestcalling into reportfraudguest saysthey're goingto file alawsuitFranchisetold guestto call usfor refundguest callingin about thecoffee crumbcakeFranchisehas notreached outto guestyourpersonalorder waswrongguest callingin to cancelorder 2weeks oldHello?Are youthere?associatecallingDDforgotdrinkCafeclosed-orderwent thruguestthought theysubbed withpromo codeyouforgot toappeaseguestordered towrongcafeGuestcalling tocomplimentusguest "didn'tknow" theyhad the sipclubSF isslowguest callingin becausecoffee wasoutSomeoneis cuttinggrassoutsideBaby cryingin thebackgroundGuestscreamedat youguestwants totalk to theCEOYour handletime in 7minutes orbelowGuest creditcard keepsgettingdeclinedforgot touseempathyYourCSAT isabove75%You havea call thatis over 20minuteshas morethan 3PaneraaccountsIVRpaymentACTUALLYworked!you make itthrough thecall andforgot to gettheir namephishingforrewardsforgot todeletemultipleacctsguest saysthey've beensubbed toUSC for 3+yearsrefuses togiveadditionalaccountinformationGueststartedcryingHad tohang upon guestforgot tocheckcasehistoryguestdemands usto updateCC on fileDD agentcalling onbehalf ofthe guestyou speakwith arude cafewantsrefund forcoffeesubscriptionGuestcant verifyinfo onaccountwants tiprefundedGuestliterallywon't letyou talkforgot to putyourself inready modeguest saysthe word"ridiculous"compromisedaccount callguestpreorderedbut cafedidnt holdback itemsGuestcalled itthe SippyClubdenies anyidea of havinga secondPaneraaccountGot85%on QAguest says"im neverorderingfrom youagain"guestcomplainingabout nobagels onTuesdayForgot tochangeyour auxcodeDD leftorder atwrongaddressguest hangsup beforeyou can saygoodbyeCalledPaneraPandoraMouthBreatherguest resetpw but stillcan't log inguestcalling into reportfraudguest saysthey're goingto file alawsuitFranchisetold guestto call usfor refundguest callingin about thecoffee crumbcakeFranchisehas notreached outto guestyourpersonalorder waswrongguest callingin to cancelorder 2weeks oldHello?Are youthere?associatecallingDDforgotdrinkCafeclosed-orderwent thruguestthought theysubbed withpromo codeyouforgot toappeaseguestordered towrongcafeGuestcalling tocomplimentusguest "didn'tknow" theyhad the sipclubSF isslowguest callingin becausecoffee wasoutSomeoneis cuttinggrassoutside

PHONE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
  1. Baby crying in the background
  2. Guest screamed at you
  3. guest wants to talk to the CEO
  4. Your handle time in 7 minutes or below
  5. Guest credit card keeps getting declined
  6. forgot to use empathy
  7. Your CSAT is above 75%
  8. You have a call that is over 20 minutes
  9. has more than 3 Panera accounts
  10. IVR payment ACTUALLY worked!
  11. you make it through the call and forgot to get their name
  12. phishing for rewards
  13. forgot to delete multiple accts
  14. guest says they've been subbed to USC for 3+ years
  15. refuses to give additional account information
  16. Guest started crying
  17. Had to hang up on guest
  18. forgot to check case history
  19. guest demands us to update CC on file
  20. DD agent calling on behalf of the guest
  21. you speak with a rude cafe
  22. wants refund for coffee subscription
  23. Guest cant verify info on account
  24. wants tip refunded
  25. Guest literally won't let you talk
  26. forgot to put yourself in ready mode
  27. guest says the word "ridiculous"
  28. compromised account call
  29. guest preordered but cafe didnt hold back items
  30. Guest called it the Sippy Club
  31. denies any idea of having a second Panera account
  32. Got 85% on QA
  33. guest says "im never ordering from you again"
  34. guest complaining about no bagels on Tuesday
  35. Forgot to change your aux code
  36. DD left order at wrong address
  37. guest hangs up before you can say goodbye
  38. Called Panera Pandora
  39. Mouth Breather
  40. guest reset pw but still can't log in
  41. guest calling in to report fraud
  42. guest says they're going to file a lawsuit
  43. Franchise told guest to call us for refund
  44. guest calling in about the coffee crumb cake
  45. Franchise has not reached out to guest
  46. your personal order was wrong
  47. guest calling in to cancel order 2 weeks old
  48. Hello? Are you there?
  49. associate calling
  50. DD forgot drink
  51. Cafe closed- order went thru
  52. guest thought they subbed with promo code
  53. you forgot to appease
  54. guest ordered to wrong cafe
  55. Guest calling to compliment us
  56. guest "didn't know" they had the sip club
  57. SF is slow
  58. guest calling in because coffee was out
  59. Someone is cutting grass outside