(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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guest complaining about no bagels on Tuesday
guest calling in to report fraud
guest wants to talk to the CEO
guest calling in to cancel order 2 weeks old
guest says they're going to file a lawsuit
forgot to check case history
Forgot to change your aux code
Guest credit card keeps getting declined
guest preordered but cafe didnt hold back items
Your CSAT is above 75%
you forgot to appease
Baby crying in the background
guest demands us to update CC on file
Hello? Are you there?
you speak with a rude cafe
You have a call that is over 20 minutes
DD agent calling on behalf of the guest
Guest called it the Sippy Club
Called Panera Pandora
guest calling in about the coffee crumb cake
forgot to put yourself in ready mode
guest calling in because coffee was out
guest says "im never ordering from you again"
denies any idea of having a second Panera account
Had to hang up on guest
compromised account call
phishing for rewards
DD left order at wrong address
refuses to give additional account information
guest says they've been subbed to USC for 3+ years
guest "didn't know" they had the sip club
Guest calling to compliment us
Guest literally won't let you talk
DD forgot drink
Your handle time in 7 minutes or below
Franchise has not reached out to guest
IVR payment ACTUALLY worked!
guest says the word "ridiculous"
Guest screamed at you
Franchise told guest to call us for refund
Guest cant verify info on account
Got 85% on QA
wants refund for coffee subscription
Mouth Breather
Someone is cutting grass outside
SF is slow
guest ordered to wrong cafe
forgot to use empathy
associate calling
Cafe closed- order went thru
Guest started crying
guest thought they subbed with promo code
guest hangs up before you can say goodbye
your personal order was wrong
has more than 3 Panera accounts
guest reset pw but still can't log in
forgot to delete multiple accts
you make it through the call and forgot to get their name
