has morethan 3PaneraaccountsGueststartedcryingGot85%on QAyou make itthrough thecall andforgot to gettheir nameHad tohang upon guestforgot touseempathyCalledPaneraPandoraguest saysthey've beensubbed toUSC for 3+yearsguest saysthey're goingto file alawsuitwants tiprefundedguestthought theysubbed withpromo codeDD agentcalling onbehalf ofthe guestGuestliterallywon't letyou talkIVRpaymentACTUALLYworked!Your handletime in 7minutes orbelowguestcomplainingabout nobagels onTuesdayguest callingin to cancelorder 2weeks oldHello?Are youthere?Guest creditcard keepsgettingdeclinedguest callingin about thecoffee crumbcakeguestpreorderedbut cafedidnt holdback itemsguest hangsup beforeyou can saygoodbyeGuestscreamedat youguest saysthe word"ridiculous"Guestcalled itthe SippyClubForgot tochangeyour auxcodeSomeoneis cuttinggrassoutsidecompromisedaccount callDDforgotdrinkyourpersonalorder waswrongguestdemands usto updateCC on fileGuestcant verifyinfo onaccountFranchisehas notreached outto guestGuestcalling tocomplimentusguest says"im neverorderingfrom youagain"DD leftorder atwrongaddressguestwants totalk to theCEOforgot to putyourself inready modeYourCSAT isabove75%youforgot toappeaseYou havea call thatis over 20minutesguest resetpw but stillcan't log inrefuses togiveadditionalaccountinformationyou speakwith arude cafeSF isslowassociatecallingBaby cryingin thebackgroundguestordered towrongcafewantsrefund forcoffeesubscriptionguestcalling into reportfraudMouthBreatherguest callingin becausecoffee wasoutphishingforrewardsguest "didn'tknow" theyhad the sipclubforgot todeletemultipleacctsFranchisetold guestto call usfor refundCafeclosed-orderwent thrudenies anyidea of havinga secondPaneraaccountforgot tocheckcasehistoryhas morethan 3PaneraaccountsGueststartedcryingGot85%on QAyou make itthrough thecall andforgot to gettheir nameHad tohang upon guestforgot touseempathyCalledPaneraPandoraguest saysthey've beensubbed toUSC for 3+yearsguest saysthey're goingto file alawsuitwants tiprefundedguestthought theysubbed withpromo codeDD agentcalling onbehalf ofthe guestGuestliterallywon't letyou talkIVRpaymentACTUALLYworked!Your handletime in 7minutes orbelowguestcomplainingabout nobagels onTuesdayguest callingin to cancelorder 2weeks oldHello?Are youthere?Guest creditcard keepsgettingdeclinedguest callingin about thecoffee crumbcakeguestpreorderedbut cafedidnt holdback itemsguest hangsup beforeyou can saygoodbyeGuestscreamedat youguest saysthe word"ridiculous"Guestcalled itthe SippyClubForgot tochangeyour auxcodeSomeoneis cuttinggrassoutsidecompromisedaccount callDDforgotdrinkyourpersonalorder waswrongguestdemands usto updateCC on fileGuestcant verifyinfo onaccountFranchisehas notreached outto guestGuestcalling tocomplimentusguest says"im neverorderingfrom youagain"DD leftorder atwrongaddressguestwants totalk to theCEOforgot to putyourself inready modeYourCSAT isabove75%youforgot toappeaseYou havea call thatis over 20minutesguest resetpw but stillcan't log inrefuses togiveadditionalaccountinformationyou speakwith arude cafeSF isslowassociatecallingBaby cryingin thebackgroundguestordered towrongcafewantsrefund forcoffeesubscriptionguestcalling into reportfraudMouthBreatherguest callingin becausecoffee wasoutphishingforrewardsguest "didn'tknow" theyhad the sipclubforgot todeletemultipleacctsFranchisetold guestto call usfor refundCafeclosed-orderwent thrudenies anyidea of havinga secondPaneraaccountforgot tocheckcasehistory

PHONE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. has more than 3 Panera accounts
  2. Guest started crying
  3. Got 85% on QA
  4. you make it through the call and forgot to get their name
  5. Had to hang up on guest
  6. forgot to use empathy
  7. Called Panera Pandora
  8. guest says they've been subbed to USC for 3+ years
  9. guest says they're going to file a lawsuit
  10. wants tip refunded
  11. guest thought they subbed with promo code
  12. DD agent calling on behalf of the guest
  13. Guest literally won't let you talk
  14. IVR payment ACTUALLY worked!
  15. Your handle time in 7 minutes or below
  16. guest complaining about no bagels on Tuesday
  17. guest calling in to cancel order 2 weeks old
  18. Hello? Are you there?
  19. Guest credit card keeps getting declined
  20. guest calling in about the coffee crumb cake
  21. guest preordered but cafe didnt hold back items
  22. guest hangs up before you can say goodbye
  23. Guest screamed at you
  24. guest says the word "ridiculous"
  25. Guest called it the Sippy Club
  26. Forgot to change your aux code
  27. Someone is cutting grass outside
  28. compromised account call
  29. DD forgot drink
  30. your personal order was wrong
  31. guest demands us to update CC on file
  32. Guest cant verify info on account
  33. Franchise has not reached out to guest
  34. Guest calling to compliment us
  35. guest says "im never ordering from you again"
  36. DD left order at wrong address
  37. guest wants to talk to the CEO
  38. forgot to put yourself in ready mode
  39. Your CSAT is above 75%
  40. you forgot to appease
  41. You have a call that is over 20 minutes
  42. guest reset pw but still can't log in
  43. refuses to give additional account information
  44. you speak with a rude cafe
  45. SF is slow
  46. associate calling
  47. Baby crying in the background
  48. guest ordered to wrong cafe
  49. wants refund for coffee subscription
  50. guest calling in to report fraud
  51. Mouth Breather
  52. guest calling in because coffee was out
  53. phishing for rewards
  54. guest "didn't know" they had the sip club
  55. forgot to delete multiple accts
  56. Franchise told guest to call us for refund
  57. Cafe closed- order went thru
  58. denies any idea of having a second Panera account
  59. forgot to check case history