Cafeclosed-orderwent thruguest saysthey're goingto file alawsuitGueststartedcryingSomeoneis cuttinggrassoutsideIVRpaymentACTUALLYworked!forgot touseempathyforgot tocheckcasehistoryguest says"im neverorderingfrom youagain"DD agentcalling onbehalf ofthe guestGot85%on QAguest callingin becausecoffee wasoutwants tiprefundedguest resetpw but stillcan't log inDDforgotdrinkhas morethan 3Paneraaccountsforgot to putyourself inready modeGuestcalling tocomplimentusguest callingin to cancelorder 2weeks oldMouthBreatherguestdemands usto updateCC on fileforgot todeletemultipleacctsGuest creditcard keepsgettingdeclinedguest "didn'tknow" theyhad the sipclubBaby cryingin thebackgroundHad tohang upon guestguestcalling into reportfraudassociatecallingguest saysthe word"ridiculous"youforgot toappeasecompromisedaccount callYourCSAT isabove75%Franchisetold guestto call usfor refundSF isslowyou make itthrough thecall andforgot to gettheir nameHello?Are youthere?refuses togiveadditionalaccountinformationguestordered towrongcafeGuestscreamedat youguestpreorderedbut cafedidnt holdback itemsguest saysthey've beensubbed toUSC for 3+yearsCalledPaneraPandoraguestcomplainingabout nobagels onTuesdayFranchisehas notreached outto guestyou speakwith arude cafeyourpersonalorder waswrongForgot tochangeyour auxcodeYour handletime in 7minutes orbelowGuestcant verifyinfo onaccountwantsrefund forcoffeesubscriptionGuestliterallywon't letyou talkYou havea call thatis over 20minutesDD leftorder atwrongaddressguest callingin about thecoffee crumbcakeguest hangsup beforeyou can saygoodbyeGuestcalled itthe SippyClubguestthought theysubbed withpromo codeguestwants totalk to theCEOdenies anyidea of havinga secondPaneraaccountphishingforrewardsCafeclosed-orderwent thruguest saysthey're goingto file alawsuitGueststartedcryingSomeoneis cuttinggrassoutsideIVRpaymentACTUALLYworked!forgot touseempathyforgot tocheckcasehistoryguest says"im neverorderingfrom youagain"DD agentcalling onbehalf ofthe guestGot85%on QAguest callingin becausecoffee wasoutwants tiprefundedguest resetpw but stillcan't log inDDforgotdrinkhas morethan 3Paneraaccountsforgot to putyourself inready modeGuestcalling tocomplimentusguest callingin to cancelorder 2weeks oldMouthBreatherguestdemands usto updateCC on fileforgot todeletemultipleacctsGuest creditcard keepsgettingdeclinedguest "didn'tknow" theyhad the sipclubBaby cryingin thebackgroundHad tohang upon guestguestcalling into reportfraudassociatecallingguest saysthe word"ridiculous"youforgot toappeasecompromisedaccount callYourCSAT isabove75%Franchisetold guestto call usfor refundSF isslowyou make itthrough thecall andforgot to gettheir nameHello?Are youthere?refuses togiveadditionalaccountinformationguestordered towrongcafeGuestscreamedat youguestpreorderedbut cafedidnt holdback itemsguest saysthey've beensubbed toUSC for 3+yearsCalledPaneraPandoraguestcomplainingabout nobagels onTuesdayFranchisehas notreached outto guestyou speakwith arude cafeyourpersonalorder waswrongForgot tochangeyour auxcodeYour handletime in 7minutes orbelowGuestcant verifyinfo onaccountwantsrefund forcoffeesubscriptionGuestliterallywon't letyou talkYou havea call thatis over 20minutesDD leftorder atwrongaddressguest callingin about thecoffee crumbcakeguest hangsup beforeyou can saygoodbyeGuestcalled itthe SippyClubguestthought theysubbed withpromo codeguestwants totalk to theCEOdenies anyidea of havinga secondPaneraaccountphishingforrewards

PHONE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cafe closed- order went thru
  2. guest says they're going to file a lawsuit
  3. Guest started crying
  4. Someone is cutting grass outside
  5. IVR payment ACTUALLY worked!
  6. forgot to use empathy
  7. forgot to check case history
  8. guest says "im never ordering from you again"
  9. DD agent calling on behalf of the guest
  10. Got 85% on QA
  11. guest calling in because coffee was out
  12. wants tip refunded
  13. guest reset pw but still can't log in
  14. DD forgot drink
  15. has more than 3 Panera accounts
  16. forgot to put yourself in ready mode
  17. Guest calling to compliment us
  18. guest calling in to cancel order 2 weeks old
  19. Mouth Breather
  20. guest demands us to update CC on file
  21. forgot to delete multiple accts
  22. Guest credit card keeps getting declined
  23. guest "didn't know" they had the sip club
  24. Baby crying in the background
  25. Had to hang up on guest
  26. guest calling in to report fraud
  27. associate calling
  28. guest says the word "ridiculous"
  29. you forgot to appease
  30. compromised account call
  31. Your CSAT is above 75%
  32. Franchise told guest to call us for refund
  33. SF is slow
  34. you make it through the call and forgot to get their name
  35. Hello? Are you there?
  36. refuses to give additional account information
  37. guest ordered to wrong cafe
  38. Guest screamed at you
  39. guest preordered but cafe didnt hold back items
  40. guest says they've been subbed to USC for 3+ years
  41. Called Panera Pandora
  42. guest complaining about no bagels on Tuesday
  43. Franchise has not reached out to guest
  44. you speak with a rude cafe
  45. your personal order was wrong
  46. Forgot to change your aux code
  47. Your handle time in 7 minutes or below
  48. Guest cant verify info on account
  49. wants refund for coffee subscription
  50. Guest literally won't let you talk
  51. You have a call that is over 20 minutes
  52. DD left order at wrong address
  53. guest calling in about the coffee crumb cake
  54. guest hangs up before you can say goodbye
  55. Guest called it the Sippy Club
  56. guest thought they subbed with promo code
  57. guest wants to talk to the CEO
  58. denies any idea of having a second Panera account
  59. phishing for rewards