MouthBreatherGuest creditcard keepsgettingdeclinedguest "didn'tknow" theyhad the sipclubrefuses togiveadditionalaccountinformationyourpersonalorder waswrongForgot tochangeyour auxcodeIVRpaymentACTUALLYworked!youforgot toappeaseguest says"im neverorderingfrom youagain"phishingforrewardsguestordered towrongcafecompromisedaccount callDD agentcalling onbehalf ofthe guestyou make itthrough thecall andforgot to gettheir nameYourCSAT isabove75%DD leftorder atwrongaddressCafeclosed-orderwent thruguestpreorderedbut cafedidnt holdback itemsguest saysthey're goingto file alawsuitguestcomplainingabout nobagels onTuesdayguest callingin about thecoffee crumbcakeforgot tocheckcasehistoryBaby cryingin thebackgroundwants tiprefundedyou speakwith arude cafeDDforgotdrinkforgot touseempathyguest hangsup beforeyou can saygoodbyeguest resetpw but stillcan't log inguestthought theysubbed withpromo codeGuestscreamedat youYou havea call thatis over 20minutesdenies anyidea of havinga secondPaneraaccountGuestcant verifyinfo onaccountguest saysthe word"ridiculous"Your handletime in 7minutes orbelowFranchisetold guestto call usfor refundguestwants totalk to theCEOFranchisehas notreached outto guestassociatecallingHad tohang upon guestSomeoneis cuttinggrassoutsideCalledPaneraPandoraGuestliterallywon't letyou talkhas morethan 3PaneraaccountsGuestcalling tocomplimentusguest callingin to cancelorder 2weeks oldguestdemands usto updateCC on fileGuestcalled itthe SippyClubGueststartedcryingguest saysthey've beensubbed toUSC for 3+yearsGot85%on QAHello?Are youthere?forgot todeletemultipleacctsSF isslowwantsrefund forcoffeesubscriptionforgot to putyourself inready modeguestcalling into reportfraudguest callingin becausecoffee wasoutMouthBreatherGuest creditcard keepsgettingdeclinedguest "didn'tknow" theyhad the sipclubrefuses togiveadditionalaccountinformationyourpersonalorder waswrongForgot tochangeyour auxcodeIVRpaymentACTUALLYworked!youforgot toappeaseguest says"im neverorderingfrom youagain"phishingforrewardsguestordered towrongcafecompromisedaccount callDD agentcalling onbehalf ofthe guestyou make itthrough thecall andforgot to gettheir nameYourCSAT isabove75%DD leftorder atwrongaddressCafeclosed-orderwent thruguestpreorderedbut cafedidnt holdback itemsguest saysthey're goingto file alawsuitguestcomplainingabout nobagels onTuesdayguest callingin about thecoffee crumbcakeforgot tocheckcasehistoryBaby cryingin thebackgroundwants tiprefundedyou speakwith arude cafeDDforgotdrinkforgot touseempathyguest hangsup beforeyou can saygoodbyeguest resetpw but stillcan't log inguestthought theysubbed withpromo codeGuestscreamedat youYou havea call thatis over 20minutesdenies anyidea of havinga secondPaneraaccountGuestcant verifyinfo onaccountguest saysthe word"ridiculous"Your handletime in 7minutes orbelowFranchisetold guestto call usfor refundguestwants totalk to theCEOFranchisehas notreached outto guestassociatecallingHad tohang upon guestSomeoneis cuttinggrassoutsideCalledPaneraPandoraGuestliterallywon't letyou talkhas morethan 3PaneraaccountsGuestcalling tocomplimentusguest callingin to cancelorder 2weeks oldguestdemands usto updateCC on fileGuestcalled itthe SippyClubGueststartedcryingguest saysthey've beensubbed toUSC for 3+yearsGot85%on QAHello?Are youthere?forgot todeletemultipleacctsSF isslowwantsrefund forcoffeesubscriptionforgot to putyourself inready modeguestcalling into reportfraudguest callingin becausecoffee wasout

PHONE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
  1. Mouth Breather
  2. Guest credit card keeps getting declined
  3. guest "didn't know" they had the sip club
  4. refuses to give additional account information
  5. your personal order was wrong
  6. Forgot to change your aux code
  7. IVR payment ACTUALLY worked!
  8. you forgot to appease
  9. guest says "im never ordering from you again"
  10. phishing for rewards
  11. guest ordered to wrong cafe
  12. compromised account call
  13. DD agent calling on behalf of the guest
  14. you make it through the call and forgot to get their name
  15. Your CSAT is above 75%
  16. DD left order at wrong address
  17. Cafe closed- order went thru
  18. guest preordered but cafe didnt hold back items
  19. guest says they're going to file a lawsuit
  20. guest complaining about no bagels on Tuesday
  21. guest calling in about the coffee crumb cake
  22. forgot to check case history
  23. Baby crying in the background
  24. wants tip refunded
  25. you speak with a rude cafe
  26. DD forgot drink
  27. forgot to use empathy
  28. guest hangs up before you can say goodbye
  29. guest reset pw but still can't log in
  30. guest thought they subbed with promo code
  31. Guest screamed at you
  32. You have a call that is over 20 minutes
  33. denies any idea of having a second Panera account
  34. Guest cant verify info on account
  35. guest says the word "ridiculous"
  36. Your handle time in 7 minutes or below
  37. Franchise told guest to call us for refund
  38. guest wants to talk to the CEO
  39. Franchise has not reached out to guest
  40. associate calling
  41. Had to hang up on guest
  42. Someone is cutting grass outside
  43. Called Panera Pandora
  44. Guest literally won't let you talk
  45. has more than 3 Panera accounts
  46. Guest calling to compliment us
  47. guest calling in to cancel order 2 weeks old
  48. guest demands us to update CC on file
  49. Guest called it the Sippy Club
  50. Guest started crying
  51. guest says they've been subbed to USC for 3+ years
  52. Got 85% on QA
  53. Hello? Are you there?
  54. forgot to delete multiple accts
  55. SF is slow
  56. wants refund for coffee subscription
  57. forgot to put yourself in ready mode
  58. guest calling in to report fraud
  59. guest calling in because coffee was out