guest says"im neverorderingfrom youagain"Guestscreamedat youHello?Are youthere?Guestliterallywon't letyou talkDDforgotdrinkguestcalling into reportfraudforgot todeletemultipleacctsSF isslowYour handletime in 7minutes orbelowguest saysthey're goingto file alawsuitguest saysthey've beensubbed toUSC for 3+yearsDD agentcalling onbehalf ofthe guestyourpersonalorder waswrongCalledPaneraPandoraphishingforrewardsFranchisehas notreached outto guestCafeclosed-orderwent thrurefuses togiveadditionalaccountinformationForgot tochangeyour auxcodeYou havea call thatis over 20minutescompromisedaccount callIVRpaymentACTUALLYworked!Someoneis cuttinggrassoutsideguestpreorderedbut cafedidnt holdback itemsFranchisetold guestto call usfor refundforgot to putyourself inready modeGueststartedcryingguestwants totalk to theCEOYourCSAT isabove75%guest callingin to cancelorder 2weeks oldyou make itthrough thecall andforgot to gettheir nameguestcomplainingabout nobagels onTuesdayguestthought theysubbed withpromo codeGuest creditcard keepsgettingdeclinedguest saysthe word"ridiculous"Had tohang upon guestguest callingin about thecoffee crumbcakeyouforgot toappeasehas morethan 3PaneraaccountsMouthBreatherguest callingin becausecoffee wasoutguest hangsup beforeyou can saygoodbyeforgot tocheckcasehistoryGuestcant verifyinfo onaccountyou speakwith arude cafeguest resetpw but stillcan't log inguest "didn'tknow" theyhad the sipclubguestordered towrongcafeDD leftorder atwrongaddressguestdemands usto updateCC on filewants tiprefundedBaby cryingin thebackgroundwantsrefund forcoffeesubscriptionassociatecallingdenies anyidea of havinga secondPaneraaccountGot85%on QAforgot touseempathyGuestcalled itthe SippyClubGuestcalling tocomplimentusguest says"im neverorderingfrom youagain"Guestscreamedat youHello?Are youthere?Guestliterallywon't letyou talkDDforgotdrinkguestcalling into reportfraudforgot todeletemultipleacctsSF isslowYour handletime in 7minutes orbelowguest saysthey're goingto file alawsuitguest saysthey've beensubbed toUSC for 3+yearsDD agentcalling onbehalf ofthe guestyourpersonalorder waswrongCalledPaneraPandoraphishingforrewardsFranchisehas notreached outto guestCafeclosed-orderwent thrurefuses togiveadditionalaccountinformationForgot tochangeyour auxcodeYou havea call thatis over 20minutescompromisedaccount callIVRpaymentACTUALLYworked!Someoneis cuttinggrassoutsideguestpreorderedbut cafedidnt holdback itemsFranchisetold guestto call usfor refundforgot to putyourself inready modeGueststartedcryingguestwants totalk to theCEOYourCSAT isabove75%guest callingin to cancelorder 2weeks oldyou make itthrough thecall andforgot to gettheir nameguestcomplainingabout nobagels onTuesdayguestthought theysubbed withpromo codeGuest creditcard keepsgettingdeclinedguest saysthe word"ridiculous"Had tohang upon guestguest callingin about thecoffee crumbcakeyouforgot toappeasehas morethan 3PaneraaccountsMouthBreatherguest callingin becausecoffee wasoutguest hangsup beforeyou can saygoodbyeforgot tocheckcasehistoryGuestcant verifyinfo onaccountyou speakwith arude cafeguest resetpw but stillcan't log inguest "didn'tknow" theyhad the sipclubguestordered towrongcafeDD leftorder atwrongaddressguestdemands usto updateCC on filewants tiprefundedBaby cryingin thebackgroundwantsrefund forcoffeesubscriptionassociatecallingdenies anyidea of havinga secondPaneraaccountGot85%on QAforgot touseempathyGuestcalled itthe SippyClubGuestcalling tocomplimentus

PHONE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. guest says "im never ordering from you again"
  2. Guest screamed at you
  3. Hello? Are you there?
  4. Guest literally won't let you talk
  5. DD forgot drink
  6. guest calling in to report fraud
  7. forgot to delete multiple accts
  8. SF is slow
  9. Your handle time in 7 minutes or below
  10. guest says they're going to file a lawsuit
  11. guest says they've been subbed to USC for 3+ years
  12. DD agent calling on behalf of the guest
  13. your personal order was wrong
  14. Called Panera Pandora
  15. phishing for rewards
  16. Franchise has not reached out to guest
  17. Cafe closed- order went thru
  18. refuses to give additional account information
  19. Forgot to change your aux code
  20. You have a call that is over 20 minutes
  21. compromised account call
  22. IVR payment ACTUALLY worked!
  23. Someone is cutting grass outside
  24. guest preordered but cafe didnt hold back items
  25. Franchise told guest to call us for refund
  26. forgot to put yourself in ready mode
  27. Guest started crying
  28. guest wants to talk to the CEO
  29. Your CSAT is above 75%
  30. guest calling in to cancel order 2 weeks old
  31. you make it through the call and forgot to get their name
  32. guest complaining about no bagels on Tuesday
  33. guest thought they subbed with promo code
  34. Guest credit card keeps getting declined
  35. guest says the word "ridiculous"
  36. Had to hang up on guest
  37. guest calling in about the coffee crumb cake
  38. you forgot to appease
  39. has more than 3 Panera accounts
  40. Mouth Breather
  41. guest calling in because coffee was out
  42. guest hangs up before you can say goodbye
  43. forgot to check case history
  44. Guest cant verify info on account
  45. you speak with a rude cafe
  46. guest reset pw but still can't log in
  47. guest "didn't know" they had the sip club
  48. guest ordered to wrong cafe
  49. DD left order at wrong address
  50. guest demands us to update CC on file
  51. wants tip refunded
  52. Baby crying in the background
  53. wants refund for coffee subscription
  54. associate calling
  55. denies any idea of having a second Panera account
  56. Got 85% on QA
  57. forgot to use empathy
  58. Guest called it the Sippy Club
  59. Guest calling to compliment us