(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Mouth Breather
Had to hang up on guest
guest demands us to update CC on file
your personal order was wrong
Hello? Are you there?
Guest called it the Sippy Club
forgot to use empathy
you forgot to appease
forgot to delete multiple accts
guest ordered to wrong cafe
guest says they're going to file a lawsuit
guest hangs up before you can say goodbye
you speak with a rude cafe
Guest credit card keeps getting declined
Baby crying in the background
You have a call that is over 20 minutes
Cafe closed- order went thru
Forgot to change your aux code
Someone is cutting grass outside
has more than 3 Panera accounts
Guest screamed at you
Guest literally won't let you talk
guest says the word "ridiculous"
guest preordered but cafe didnt hold back items
forgot to put yourself in ready mode
Called Panera Pandora
Your CSAT is above 75%
guest thought they subbed with promo code
IVR payment ACTUALLY worked!
guest reset pw but still can't log in
guest calling in because coffee was out
Got 85% on QA
DD agent calling on behalf of the guest
guest "didn't know" they had the sip club
guest says "im never ordering from you again"
Franchise has not reached out to guest
denies any idea of having a second Panera account
guest wants to talk to the CEO
Guest cant verify info on account
Your handle time in 7 minutes or below
Guest calling to compliment us
associate calling
refuses to give additional account information
guest complaining about no bagels on Tuesday
SF is slow
compromised account call
guest calling in about the coffee crumb cake
guest says they've been subbed to USC for 3+ years
Guest started crying
Franchise told guest to call us for refund
wants tip refunded
wants refund for coffee subscription
phishing for rewards
you make it through the call and forgot to get their name
