guestthought theysubbed withpromo codeGot85%on QAYourCSAT isabove75%DDforgotdrinkforgot todeletemultipleacctsphishingforrewardsguest callingin to cancelorder 2weeks oldwants tiprefundedSF isslowyou speakwith arude cafeGuest creditcard keepsgettingdeclinedHad tohang upon guestYou havea call thatis over 20minutesguest callingin becausecoffee wasoutwantsrefund forcoffeesubscriptionGuestcalling tocomplimentusguestpreorderedbut cafedidnt holdback itemsguest hangsup beforeyou can saygoodbyeforgot to putyourself inready modeguest says"im neverorderingfrom youagain"guest "didn'tknow" theyhad the sipclubyouforgot toappeaseguest resetpw but stillcan't log inDD leftorder atwrongaddressMouthBreatherguestcomplainingabout nobagels onTuesdayGueststartedcryingDD agentcalling onbehalf ofthe guestForgot tochangeyour auxcodeguest saysthe word"ridiculous"yourpersonalorder waswrongguestdemands usto updateCC on fileSomeoneis cuttinggrassoutsideFranchisehas notreached outto guestguest saysthey've beensubbed toUSC for 3+yearsBaby cryingin thebackgrounddenies anyidea of havinga secondPaneraaccountcompromisedaccount callGuestliterallywon't letyou talkGuestcalled itthe SippyClubguestordered towrongcafeforgot touseempathyguestcalling into reportfraudCafeclosed-orderwent thruyou make itthrough thecall andforgot to gettheir nameassociatecallingguest callingin about thecoffee crumbcakehas morethan 3Paneraaccountsguest saysthey're goingto file alawsuitFranchisetold guestto call usfor refundforgot tocheckcasehistoryGuestscreamedat youCalledPaneraPandoraIVRpaymentACTUALLYworked!Your handletime in 7minutes orbelowrefuses togiveadditionalaccountinformationHello?Are youthere?guestwants totalk to theCEOGuestcant verifyinfo onaccountguestthought theysubbed withpromo codeGot85%on QAYourCSAT isabove75%DDforgotdrinkforgot todeletemultipleacctsphishingforrewardsguest callingin to cancelorder 2weeks oldwants tiprefundedSF isslowyou speakwith arude cafeGuest creditcard keepsgettingdeclinedHad tohang upon guestYou havea call thatis over 20minutesguest callingin becausecoffee wasoutwantsrefund forcoffeesubscriptionGuestcalling tocomplimentusguestpreorderedbut cafedidnt holdback itemsguest hangsup beforeyou can saygoodbyeforgot to putyourself inready modeguest says"im neverorderingfrom youagain"guest "didn'tknow" theyhad the sipclubyouforgot toappeaseguest resetpw but stillcan't log inDD leftorder atwrongaddressMouthBreatherguestcomplainingabout nobagels onTuesdayGueststartedcryingDD agentcalling onbehalf ofthe guestForgot tochangeyour auxcodeguest saysthe word"ridiculous"yourpersonalorder waswrongguestdemands usto updateCC on fileSomeoneis cuttinggrassoutsideFranchisehas notreached outto guestguest saysthey've beensubbed toUSC for 3+yearsBaby cryingin thebackgrounddenies anyidea of havinga secondPaneraaccountcompromisedaccount callGuestliterallywon't letyou talkGuestcalled itthe SippyClubguestordered towrongcafeforgot touseempathyguestcalling into reportfraudCafeclosed-orderwent thruyou make itthrough thecall andforgot to gettheir nameassociatecallingguest callingin about thecoffee crumbcakehas morethan 3Paneraaccountsguest saysthey're goingto file alawsuitFranchisetold guestto call usfor refundforgot tocheckcasehistoryGuestscreamedat youCalledPaneraPandoraIVRpaymentACTUALLYworked!Your handletime in 7minutes orbelowrefuses togiveadditionalaccountinformationHello?Are youthere?guestwants totalk to theCEOGuestcant verifyinfo onaccount

PHONE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. guest thought they subbed with promo code
  2. Got 85% on QA
  3. Your CSAT is above 75%
  4. DD forgot drink
  5. forgot to delete multiple accts
  6. phishing for rewards
  7. guest calling in to cancel order 2 weeks old
  8. wants tip refunded
  9. SF is slow
  10. you speak with a rude cafe
  11. Guest credit card keeps getting declined
  12. Had to hang up on guest
  13. You have a call that is over 20 minutes
  14. guest calling in because coffee was out
  15. wants refund for coffee subscription
  16. Guest calling to compliment us
  17. guest preordered but cafe didnt hold back items
  18. guest hangs up before you can say goodbye
  19. forgot to put yourself in ready mode
  20. guest says "im never ordering from you again"
  21. guest "didn't know" they had the sip club
  22. you forgot to appease
  23. guest reset pw but still can't log in
  24. DD left order at wrong address
  25. Mouth Breather
  26. guest complaining about no bagels on Tuesday
  27. Guest started crying
  28. DD agent calling on behalf of the guest
  29. Forgot to change your aux code
  30. guest says the word "ridiculous"
  31. your personal order was wrong
  32. guest demands us to update CC on file
  33. Someone is cutting grass outside
  34. Franchise has not reached out to guest
  35. guest says they've been subbed to USC for 3+ years
  36. Baby crying in the background
  37. denies any idea of having a second Panera account
  38. compromised account call
  39. Guest literally won't let you talk
  40. Guest called it the Sippy Club
  41. guest ordered to wrong cafe
  42. forgot to use empathy
  43. guest calling in to report fraud
  44. Cafe closed- order went thru
  45. you make it through the call and forgot to get their name
  46. associate calling
  47. guest calling in about the coffee crumb cake
  48. has more than 3 Panera accounts
  49. guest says they're going to file a lawsuit
  50. Franchise told guest to call us for refund
  51. forgot to check case history
  52. Guest screamed at you
  53. Called Panera Pandora
  54. IVR payment ACTUALLY worked!
  55. Your handle time in 7 minutes or below
  56. refuses to give additional account information
  57. Hello? Are you there?
  58. guest wants to talk to the CEO
  59. Guest cant verify info on account