Guestscreamedat youGuestcalled itthe SippyClubguest "didn'tknow" theyhad the sipclubguest callingin about thecoffee crumbcakeguest saysthey're goingto file alawsuitguest hangsup beforeyou can saygoodbyeyou make itthrough thecall andforgot to gettheir nameGuest creditcard keepsgettingdeclinedforgot todeletemultipleacctsguest says"im neverorderingfrom youagain"guest callingin to cancelorder 2weeks oldassociatecallingguest callingin becausecoffee wasoutguestcomplainingabout nobagels onTuesdaywantsrefund forcoffeesubscriptionphishingforrewardswants tiprefundedforgot touseempathyguestwants totalk to theCEOGuestcant verifyinfo onaccountYou havea call thatis over 20minutesBaby cryingin thebackgroundGuestliterallywon't letyou talkguest saysthey've beensubbed toUSC for 3+yearsFranchisehas notreached outto guestIVRpaymentACTUALLYworked!DD leftorder atwrongaddressguest saysthe word"ridiculous"Had tohang upon guestyouforgot toappeaseSF isslowGueststartedcryingYour handletime in 7minutes orbelowyou speakwith arude cafeDD agentcalling onbehalf ofthe guestguestdemands usto updateCC on fileSomeoneis cuttinggrassoutsidehas morethan 3PaneraaccountsGuestcalling tocomplimentuscompromisedaccount callDDforgotdrinkguestordered towrongcafeguestpreorderedbut cafedidnt holdback itemsguestcalling into reportfraudMouthBreatherguest resetpw but stillcan't log inforgot to putyourself inready modeGot85%on QAguestthought theysubbed withpromo codeFranchisetold guestto call usfor refundForgot tochangeyour auxcodeyourpersonalorder waswrongforgot tocheckcasehistoryrefuses togiveadditionalaccountinformationHello?Are youthere?CalledPaneraPandoraCafeclosed-orderwent thruYourCSAT isabove75%denies anyidea of havinga secondPaneraaccountGuestscreamedat youGuestcalled itthe SippyClubguest "didn'tknow" theyhad the sipclubguest callingin about thecoffee crumbcakeguest saysthey're goingto file alawsuitguest hangsup beforeyou can saygoodbyeyou make itthrough thecall andforgot to gettheir nameGuest creditcard keepsgettingdeclinedforgot todeletemultipleacctsguest says"im neverorderingfrom youagain"guest callingin to cancelorder 2weeks oldassociatecallingguest callingin becausecoffee wasoutguestcomplainingabout nobagels onTuesdaywantsrefund forcoffeesubscriptionphishingforrewardswants tiprefundedforgot touseempathyguestwants totalk to theCEOGuestcant verifyinfo onaccountYou havea call thatis over 20minutesBaby cryingin thebackgroundGuestliterallywon't letyou talkguest saysthey've beensubbed toUSC for 3+yearsFranchisehas notreached outto guestIVRpaymentACTUALLYworked!DD leftorder atwrongaddressguest saysthe word"ridiculous"Had tohang upon guestyouforgot toappeaseSF isslowGueststartedcryingYour handletime in 7minutes orbelowyou speakwith arude cafeDD agentcalling onbehalf ofthe guestguestdemands usto updateCC on fileSomeoneis cuttinggrassoutsidehas morethan 3PaneraaccountsGuestcalling tocomplimentuscompromisedaccount callDDforgotdrinkguestordered towrongcafeguestpreorderedbut cafedidnt holdback itemsguestcalling into reportfraudMouthBreatherguest resetpw but stillcan't log inforgot to putyourself inready modeGot85%on QAguestthought theysubbed withpromo codeFranchisetold guestto call usfor refundForgot tochangeyour auxcodeyourpersonalorder waswrongforgot tocheckcasehistoryrefuses togiveadditionalaccountinformationHello?Are youthere?CalledPaneraPandoraCafeclosed-orderwent thruYourCSAT isabove75%denies anyidea of havinga secondPaneraaccount

PHONE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
  1. Guest screamed at you
  2. Guest called it the Sippy Club
  3. guest "didn't know" they had the sip club
  4. guest calling in about the coffee crumb cake
  5. guest says they're going to file a lawsuit
  6. guest hangs up before you can say goodbye
  7. you make it through the call and forgot to get their name
  8. Guest credit card keeps getting declined
  9. forgot to delete multiple accts
  10. guest says "im never ordering from you again"
  11. guest calling in to cancel order 2 weeks old
  12. associate calling
  13. guest calling in because coffee was out
  14. guest complaining about no bagels on Tuesday
  15. wants refund for coffee subscription
  16. phishing for rewards
  17. wants tip refunded
  18. forgot to use empathy
  19. guest wants to talk to the CEO
  20. Guest cant verify info on account
  21. You have a call that is over 20 minutes
  22. Baby crying in the background
  23. Guest literally won't let you talk
  24. guest says they've been subbed to USC for 3+ years
  25. Franchise has not reached out to guest
  26. IVR payment ACTUALLY worked!
  27. DD left order at wrong address
  28. guest says the word "ridiculous"
  29. Had to hang up on guest
  30. you forgot to appease
  31. SF is slow
  32. Guest started crying
  33. Your handle time in 7 minutes or below
  34. you speak with a rude cafe
  35. DD agent calling on behalf of the guest
  36. guest demands us to update CC on file
  37. Someone is cutting grass outside
  38. has more than 3 Panera accounts
  39. Guest calling to compliment us
  40. compromised account call
  41. DD forgot drink
  42. guest ordered to wrong cafe
  43. guest preordered but cafe didnt hold back items
  44. guest calling in to report fraud
  45. Mouth Breather
  46. guest reset pw but still can't log in
  47. forgot to put yourself in ready mode
  48. Got 85% on QA
  49. guest thought they subbed with promo code
  50. Franchise told guest to call us for refund
  51. Forgot to change your aux code
  52. your personal order was wrong
  53. forgot to check case history
  54. refuses to give additional account information
  55. Hello? Are you there?
  56. Called Panera Pandora
  57. Cafe closed- order went thru
  58. Your CSAT is above 75%
  59. denies any idea of having a second Panera account