(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
wants refund for coffee subscription
Your CSAT is above 75%
has more than 3 Panera accounts
Baby crying in the background
guest demands us to update CC on file
SF is slow
Franchise told guest to call us for refund
forgot to delete multiple accts
compromised account call
guest wants to talk to the CEO
denies any idea of having a second Panera account
Cafe closed- order went thru
guest calling in to report fraud
guest calling in about the coffee crumb cake
You have a call that is over 20 minutes
guest calling in to cancel order 2 weeks old
guest thought they subbed with promo code
guest says the word "ridiculous"
Franchise has not reached out to guest
phishing for rewards
wants tip refunded
Guest cant verify info on account
Guest credit card keeps getting declined
refuses to give additional account information
guest says they're going to file a lawsuit
IVR payment ACTUALLY worked!
forgot to check case history
Guest started crying
you forgot to appease
guest hangs up before you can say goodbye
guest "didn't know" they had the sip club
guest complaining about no bagels on Tuesday
forgot to put yourself in ready mode
guest reset pw but still can't log in
DD forgot drink
guest says "im never ordering from you again"
forgot to use empathy
DD agent calling on behalf of the guest
Called Panera Pandora
Had to hang up on guest
your personal order was wrong
guest calling in because coffee was out
Guest screamed at you
guest says they've been subbed to USC for 3+ years
DD left order at wrong address
associate calling
Guest calling to compliment us
Forgot to change your aux code
guest preordered but cafe didnt hold back items
guest ordered to wrong cafe
you speak with a rude cafe
Guest literally won't let you talk
Mouth Breather
Your handle time in 7 minutes or below
Someone is cutting grass outside
Guest called it the Sippy Club
you make it through the call and forgot to get their name
