(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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you speak with a rude cafe
guest complaining about no bagels on Tuesday
guest preordered but cafe didnt hold back items
associate calling
DD left order at wrong address
Cafe closed- order went thru
guest calling in because coffee was out
guest says the word "ridiculous"
IVR payment ACTUALLY worked!
Hello? Are you there?
Called Panera Pandora
guest thought they subbed with promo code
Franchise has not reached out to guest
Guest screamed at you
Guest cant verify info on account
Guest calling to compliment us
you forgot to appease
has more than 3 Panera accounts
Your handle time in 7 minutes or below
DD forgot drink
You have a call that is over 20 minutes
Guest called it the Sippy Club
DD agent calling on behalf of the guest
wants refund for coffee subscription
SF is slow
forgot to put yourself in ready mode
refuses to give additional account information
guest ordered to wrong cafe
denies any idea of having a second Panera account
guest calling in to cancel order 2 weeks old
compromised account call
Baby crying in the background
guest "didn't know" they had the sip club
phishing for rewards
Guest credit card keeps getting declined
Forgot to change your aux code
wants tip refunded
forgot to use empathy
guest hangs up before you can say goodbye
Guest literally won't let you talk
guest demands us to update CC on file
Guest started crying
Mouth Breather
Got 85% on QA
guest wants to talk to the CEO
forgot to check case history
guest calling in to report fraud
guest says they've been subbed to USC for 3+ years
Franchise told guest to call us for refund
you make it through the call and forgot to get their name