Got85%on QAwantsrefund forcoffeesubscriptionGuestcalling tocomplimentusCafeclosed-orderwent thruYour handletime in 7minutes orbelowguest hangsup beforeyou can saygoodbyerefuses togiveadditionalaccountinformationcompromisedaccount callMouthBreatherIVRpaymentACTUALLYworked!forgot touseempathyyourpersonalorder waswrongGuestcant verifyinfo onaccountdenies anyidea of havinga secondPaneraaccountguest callingin to cancelorder 2weeks oldyou speakwith arude cafeguestwants totalk to theCEODDforgotdrinkYou havea call thatis over 20minutesGuest creditcard keepsgettingdeclinedwants tiprefundedguest saysthe word"ridiculous"Guestscreamedat youguest saysthey're goingto file alawsuitGuestcalled itthe SippyClubguestcalling into reportfraudphishingforrewardsFranchisetold guestto call usfor refundDD agentcalling onbehalf ofthe guestDD leftorder atwrongaddressguestpreorderedbut cafedidnt holdback itemsFranchisehas notreached outto guestguest saysthey've beensubbed toUSC for 3+yearsguest says"im neverorderingfrom youagain"forgot todeletemultipleacctsguestcomplainingabout nobagels onTuesdaySomeoneis cuttinggrassoutsideYourCSAT isabove75%Baby cryingin thebackgroundGueststartedcryinghas morethan 3Paneraaccountsguestthought theysubbed withpromo codeassociatecallingforgot tocheckcasehistorySF isslowForgot tochangeyour auxcodeHello?Are youthere?you make itthrough thecall andforgot to gettheir nameguest "didn'tknow" theyhad the sipclubguest callingin becausecoffee wasoutGuestliterallywon't letyou talkyouforgot toappeaseCalledPaneraPandoraguest callingin about thecoffee crumbcakeguestdemands usto updateCC on fileHad tohang upon guestguest resetpw but stillcan't log inguestordered towrongcafeforgot to putyourself inready modeGot85%on QAwantsrefund forcoffeesubscriptionGuestcalling tocomplimentusCafeclosed-orderwent thruYour handletime in 7minutes orbelowguest hangsup beforeyou can saygoodbyerefuses togiveadditionalaccountinformationcompromisedaccount callMouthBreatherIVRpaymentACTUALLYworked!forgot touseempathyyourpersonalorder waswrongGuestcant verifyinfo onaccountdenies anyidea of havinga secondPaneraaccountguest callingin to cancelorder 2weeks oldyou speakwith arude cafeguestwants totalk to theCEODDforgotdrinkYou havea call thatis over 20minutesGuest creditcard keepsgettingdeclinedwants tiprefundedguest saysthe word"ridiculous"Guestscreamedat youguest saysthey're goingto file alawsuitGuestcalled itthe SippyClubguestcalling into reportfraudphishingforrewardsFranchisetold guestto call usfor refundDD agentcalling onbehalf ofthe guestDD leftorder atwrongaddressguestpreorderedbut cafedidnt holdback itemsFranchisehas notreached outto guestguest saysthey've beensubbed toUSC for 3+yearsguest says"im neverorderingfrom youagain"forgot todeletemultipleacctsguestcomplainingabout nobagels onTuesdaySomeoneis cuttinggrassoutsideYourCSAT isabove75%Baby cryingin thebackgroundGueststartedcryinghas morethan 3Paneraaccountsguestthought theysubbed withpromo codeassociatecallingforgot tocheckcasehistorySF isslowForgot tochangeyour auxcodeHello?Are youthere?you make itthrough thecall andforgot to gettheir nameguest "didn'tknow" theyhad the sipclubguest callingin becausecoffee wasoutGuestliterallywon't letyou talkyouforgot toappeaseCalledPaneraPandoraguest callingin about thecoffee crumbcakeguestdemands usto updateCC on fileHad tohang upon guestguest resetpw but stillcan't log inguestordered towrongcafeforgot to putyourself inready mode

PHONE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got 85% on QA
  2. wants refund for coffee subscription
  3. Guest calling to compliment us
  4. Cafe closed- order went thru
  5. Your handle time in 7 minutes or below
  6. guest hangs up before you can say goodbye
  7. refuses to give additional account information
  8. compromised account call
  9. Mouth Breather
  10. IVR payment ACTUALLY worked!
  11. forgot to use empathy
  12. your personal order was wrong
  13. Guest cant verify info on account
  14. denies any idea of having a second Panera account
  15. guest calling in to cancel order 2 weeks old
  16. you speak with a rude cafe
  17. guest wants to talk to the CEO
  18. DD forgot drink
  19. You have a call that is over 20 minutes
  20. Guest credit card keeps getting declined
  21. wants tip refunded
  22. guest says the word "ridiculous"
  23. Guest screamed at you
  24. guest says they're going to file a lawsuit
  25. Guest called it the Sippy Club
  26. guest calling in to report fraud
  27. phishing for rewards
  28. Franchise told guest to call us for refund
  29. DD agent calling on behalf of the guest
  30. DD left order at wrong address
  31. guest preordered but cafe didnt hold back items
  32. Franchise has not reached out to guest
  33. guest says they've been subbed to USC for 3+ years
  34. guest says "im never ordering from you again"
  35. forgot to delete multiple accts
  36. guest complaining about no bagels on Tuesday
  37. Someone is cutting grass outside
  38. Your CSAT is above 75%
  39. Baby crying in the background
  40. Guest started crying
  41. has more than 3 Panera accounts
  42. guest thought they subbed with promo code
  43. associate calling
  44. forgot to check case history
  45. SF is slow
  46. Forgot to change your aux code
  47. Hello? Are you there?
  48. you make it through the call and forgot to get their name
  49. guest "didn't know" they had the sip club
  50. guest calling in because coffee was out
  51. Guest literally won't let you talk
  52. you forgot to appease
  53. Called Panera Pandora
  54. guest calling in about the coffee crumb cake
  55. guest demands us to update CC on file
  56. Had to hang up on guest
  57. guest reset pw but still can't log in
  58. guest ordered to wrong cafe
  59. forgot to put yourself in ready mode