forgot tocheckcasehistoryguestcalling into reportfraudguest callingin about thecoffee crumbcakerefuses togiveadditionalaccountinformationForgot tochangeyour auxcodeGuestscreamedat youSomeoneis cuttinggrassoutsideGuest creditcard keepsgettingdeclinedforgot touseempathyguest callingin becausecoffee wasoutGuestliterallywon't letyou talkGuestcalled itthe SippyClubGot85%on QADD leftorder atwrongaddressYourCSAT isabove75%you make itthrough thecall andforgot to gettheir nameHad tohang upon guestSF isslowguest resetpw but stillcan't log inguest hangsup beforeyou can saygoodbyedenies anyidea of havinga secondPaneraaccountIVRpaymentACTUALLYworked!guest says"im neverorderingfrom youagain"guest saysthey've beensubbed toUSC for 3+yearsCafeclosed-orderwent thruhas morethan 3PaneraaccountsYou havea call thatis over 20minutesguestthought theysubbed withpromo codeguest saysthey're goingto file alawsuitHello?Are youthere?guestcomplainingabout nobagels onTuesdayphishingforrewardscompromisedaccount callGuestcalling tocomplimentusassociatecallingBaby cryingin thebackgroundFranchisetold guestto call usfor refundCalledPaneraPandoraDDforgotdrinkYour handletime in 7minutes orbelowyouforgot toappeaseguestwants totalk to theCEOMouthBreatherguest "didn'tknow" theyhad the sipclubGueststartedcryingwantsrefund forcoffeesubscriptionyou speakwith arude cafeguestordered towrongcafeGuestcant verifyinfo onaccountguest saysthe word"ridiculous"forgot to putyourself inready modewants tiprefundedyourpersonalorder waswrongforgot todeletemultipleacctsFranchisehas notreached outto guestguestdemands usto updateCC on fileguest callingin to cancelorder 2weeks oldguestpreorderedbut cafedidnt holdback itemsDD agentcalling onbehalf ofthe guestforgot tocheckcasehistoryguestcalling into reportfraudguest callingin about thecoffee crumbcakerefuses togiveadditionalaccountinformationForgot tochangeyour auxcodeGuestscreamedat youSomeoneis cuttinggrassoutsideGuest creditcard keepsgettingdeclinedforgot touseempathyguest callingin becausecoffee wasoutGuestliterallywon't letyou talkGuestcalled itthe SippyClubGot85%on QADD leftorder atwrongaddressYourCSAT isabove75%you make itthrough thecall andforgot to gettheir nameHad tohang upon guestSF isslowguest resetpw but stillcan't log inguest hangsup beforeyou can saygoodbyedenies anyidea of havinga secondPaneraaccountIVRpaymentACTUALLYworked!guest says"im neverorderingfrom youagain"guest saysthey've beensubbed toUSC for 3+yearsCafeclosed-orderwent thruhas morethan 3PaneraaccountsYou havea call thatis over 20minutesguestthought theysubbed withpromo codeguest saysthey're goingto file alawsuitHello?Are youthere?guestcomplainingabout nobagels onTuesdayphishingforrewardscompromisedaccount callGuestcalling tocomplimentusassociatecallingBaby cryingin thebackgroundFranchisetold guestto call usfor refundCalledPaneraPandoraDDforgotdrinkYour handletime in 7minutes orbelowyouforgot toappeaseguestwants totalk to theCEOMouthBreatherguest "didn'tknow" theyhad the sipclubGueststartedcryingwantsrefund forcoffeesubscriptionyou speakwith arude cafeguestordered towrongcafeGuestcant verifyinfo onaccountguest saysthe word"ridiculous"forgot to putyourself inready modewants tiprefundedyourpersonalorder waswrongforgot todeletemultipleacctsFranchisehas notreached outto guestguestdemands usto updateCC on fileguest callingin to cancelorder 2weeks oldguestpreorderedbut cafedidnt holdback itemsDD agentcalling onbehalf ofthe guest

PHONE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. forgot to check case history
  2. guest calling in to report fraud
  3. guest calling in about the coffee crumb cake
  4. refuses to give additional account information
  5. Forgot to change your aux code
  6. Guest screamed at you
  7. Someone is cutting grass outside
  8. Guest credit card keeps getting declined
  9. forgot to use empathy
  10. guest calling in because coffee was out
  11. Guest literally won't let you talk
  12. Guest called it the Sippy Club
  13. Got 85% on QA
  14. DD left order at wrong address
  15. Your CSAT is above 75%
  16. you make it through the call and forgot to get their name
  17. Had to hang up on guest
  18. SF is slow
  19. guest reset pw but still can't log in
  20. guest hangs up before you can say goodbye
  21. denies any idea of having a second Panera account
  22. IVR payment ACTUALLY worked!
  23. guest says "im never ordering from you again"
  24. guest says they've been subbed to USC for 3+ years
  25. Cafe closed- order went thru
  26. has more than 3 Panera accounts
  27. You have a call that is over 20 minutes
  28. guest thought they subbed with promo code
  29. guest says they're going to file a lawsuit
  30. Hello? Are you there?
  31. guest complaining about no bagels on Tuesday
  32. phishing for rewards
  33. compromised account call
  34. Guest calling to compliment us
  35. associate calling
  36. Baby crying in the background
  37. Franchise told guest to call us for refund
  38. Called Panera Pandora
  39. DD forgot drink
  40. Your handle time in 7 minutes or below
  41. you forgot to appease
  42. guest wants to talk to the CEO
  43. Mouth Breather
  44. guest "didn't know" they had the sip club
  45. Guest started crying
  46. wants refund for coffee subscription
  47. you speak with a rude cafe
  48. guest ordered to wrong cafe
  49. Guest cant verify info on account
  50. guest says the word "ridiculous"
  51. forgot to put yourself in ready mode
  52. wants tip refunded
  53. your personal order was wrong
  54. forgot to delete multiple accts
  55. Franchise has not reached out to guest
  56. guest demands us to update CC on file
  57. guest calling in to cancel order 2 weeks old
  58. guest preordered but cafe didnt hold back items
  59. DD agent calling on behalf of the guest