you speakwith arude cafeguestcomplainingabout nobagels onTuesdayguestpreorderedbut cafedidnt holdback itemsassociatecallingDD leftorder atwrongaddressCafeclosed-orderwent thruguest callingin becausecoffee wasoutguest saysthe word"ridiculous"IVRpaymentACTUALLYworked!Hello?Are youthere?CalledPaneraPandoraguestthought theysubbed withpromo codeFranchisehas notreached outto guestGuestscreamedat youGuestcant verifyinfo onaccountGuestcalling tocomplimentusyouforgot toappeasehas morethan 3PaneraaccountsYour handletime in 7minutes orbelowDDforgotdrinkYou havea call thatis over 20minutesGuestcalled itthe SippyClubDD agentcalling onbehalf ofthe guestwantsrefund forcoffeesubscriptionSF isslowforgot to putyourself inready moderefuses togiveadditionalaccountinformationguestordered towrongcafedenies anyidea of havinga secondPaneraaccountguest callingin to cancelorder 2weeks oldcompromisedaccount callBaby cryingin thebackgroundguest "didn'tknow" theyhad the sipclubphishingforrewardsGuest creditcard keepsgettingdeclinedForgot tochangeyour auxcodewants tiprefundedforgot touseempathyguest hangsup beforeyou can saygoodbyeGuestliterallywon't letyou talkguestdemands usto updateCC on fileGueststartedcryingMouthBreatherGot85%on QAguestwants totalk to theCEOforgot tocheckcasehistoryguestcalling into reportfraudguest saysthey've beensubbed toUSC for 3+yearsFranchisetold guestto call usfor refundyou make itthrough thecall andforgot to gettheir nameyourpersonalorder waswrongforgot todeletemultipleacctsYourCSAT isabove75%guest callingin about thecoffee crumbcakeguest resetpw but stillcan't log inguest says"im neverorderingfrom youagain"guest saysthey're goingto file alawsuitSomeoneis cuttinggrassoutsideHad tohang upon guestyou speakwith arude cafeguestcomplainingabout nobagels onTuesdayguestpreorderedbut cafedidnt holdback itemsassociatecallingDD leftorder atwrongaddressCafeclosed-orderwent thruguest callingin becausecoffee wasoutguest saysthe word"ridiculous"IVRpaymentACTUALLYworked!Hello?Are youthere?CalledPaneraPandoraguestthought theysubbed withpromo codeFranchisehas notreached outto guestGuestscreamedat youGuestcant verifyinfo onaccountGuestcalling tocomplimentusyouforgot toappeasehas morethan 3PaneraaccountsYour handletime in 7minutes orbelowDDforgotdrinkYou havea call thatis over 20minutesGuestcalled itthe SippyClubDD agentcalling onbehalf ofthe guestwantsrefund forcoffeesubscriptionSF isslowforgot to putyourself inready moderefuses togiveadditionalaccountinformationguestordered towrongcafedenies anyidea of havinga secondPaneraaccountguest callingin to cancelorder 2weeks oldcompromisedaccount callBaby cryingin thebackgroundguest "didn'tknow" theyhad the sipclubphishingforrewardsGuest creditcard keepsgettingdeclinedForgot tochangeyour auxcodewants tiprefundedforgot touseempathyguest hangsup beforeyou can saygoodbyeGuestliterallywon't letyou talkguestdemands usto updateCC on fileGueststartedcryingMouthBreatherGot85%on QAguestwants totalk to theCEOforgot tocheckcasehistoryguestcalling into reportfraudguest saysthey've beensubbed toUSC for 3+yearsFranchisetold guestto call usfor refundyou make itthrough thecall andforgot to gettheir nameyourpersonalorder waswrongforgot todeletemultipleacctsYourCSAT isabove75%guest callingin about thecoffee crumbcakeguest resetpw but stillcan't log inguest says"im neverorderingfrom youagain"guest saysthey're goingto file alawsuitSomeoneis cuttinggrassoutsideHad tohang upon guest

PHONE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. you speak with a rude cafe
  2. guest complaining about no bagels on Tuesday
  3. guest preordered but cafe didnt hold back items
  4. associate calling
  5. DD left order at wrong address
  6. Cafe closed- order went thru
  7. guest calling in because coffee was out
  8. guest says the word "ridiculous"
  9. IVR payment ACTUALLY worked!
  10. Hello? Are you there?
  11. Called Panera Pandora
  12. guest thought they subbed with promo code
  13. Franchise has not reached out to guest
  14. Guest screamed at you
  15. Guest cant verify info on account
  16. Guest calling to compliment us
  17. you forgot to appease
  18. has more than 3 Panera accounts
  19. Your handle time in 7 minutes or below
  20. DD forgot drink
  21. You have a call that is over 20 minutes
  22. Guest called it the Sippy Club
  23. DD agent calling on behalf of the guest
  24. wants refund for coffee subscription
  25. SF is slow
  26. forgot to put yourself in ready mode
  27. refuses to give additional account information
  28. guest ordered to wrong cafe
  29. denies any idea of having a second Panera account
  30. guest calling in to cancel order 2 weeks old
  31. compromised account call
  32. Baby crying in the background
  33. guest "didn't know" they had the sip club
  34. phishing for rewards
  35. Guest credit card keeps getting declined
  36. Forgot to change your aux code
  37. wants tip refunded
  38. forgot to use empathy
  39. guest hangs up before you can say goodbye
  40. Guest literally won't let you talk
  41. guest demands us to update CC on file
  42. Guest started crying
  43. Mouth Breather
  44. Got 85% on QA
  45. guest wants to talk to the CEO
  46. forgot to check case history
  47. guest calling in to report fraud
  48. guest says they've been subbed to USC for 3+ years
  49. Franchise told guest to call us for refund
  50. you make it through the call and forgot to get their name
  51. your personal order was wrong
  52. forgot to delete multiple accts
  53. Your CSAT is above 75%
  54. guest calling in about the coffee crumb cake
  55. guest reset pw but still can't log in
  56. guest says "im never ordering from you again"
  57. guest says they're going to file a lawsuit
  58. Someone is cutting grass outside
  59. Had to hang up on guest