IVRpaymentACTUALLYworked!SF isslowDDforgotdrinkDD agentcalling onbehalf ofthe guestcompromisedaccount callyourpersonalorder waswrongguest callingin becausecoffee wasoutguestpreorderedbut cafedidnt holdback itemsGuest creditcard keepsgettingdeclinedGuestcalling tocomplimentusguest saysthey're goingto file alawsuitguestcalling into reportfraudYourCSAT isabove75%refuses togiveadditionalaccountinformationguestwants totalk to theCEOhas morethan 3Paneraaccountsguest callingin to cancelorder 2weeks oldyou speakwith arude cafeHello?Are youthere?Guestcalled itthe SippyClubforgot touseempathyGuestcant verifyinfo onaccountforgot to putyourself inready modeguest saysthe word"ridiculous"Franchisetold guestto call usfor refundforgot todeletemultipleacctswants tiprefundedassociatecallingguestordered towrongcafeCafeclosed-orderwent thruguest callingin about thecoffee crumbcakeGuestliterallywon't letyou talkYou havea call thatis over 20minuteswantsrefund forcoffeesubscriptionSomeoneis cuttinggrassoutsideguest "didn'tknow" theyhad the sipclubMouthBreatherforgot tocheckcasehistoryguestdemands usto updateCC on fileyou make itthrough thecall andforgot to gettheir nameguest hangsup beforeyou can saygoodbyeGuestscreamedat youphishingforrewardsFranchisehas notreached outto guestHad tohang upon guestYour handletime in 7minutes orbelowguestthought theysubbed withpromo codeCalledPaneraPandoraGueststartedcryingBaby cryingin thebackgroundDD leftorder atwrongaddressguest saysthey've beensubbed toUSC for 3+yearsguest says"im neverorderingfrom youagain"youforgot toappeaseguestcomplainingabout nobagels onTuesdayGot85%on QAguest resetpw but stillcan't log indenies anyidea of havinga secondPaneraaccountForgot tochangeyour auxcodeIVRpaymentACTUALLYworked!SF isslowDDforgotdrinkDD agentcalling onbehalf ofthe guestcompromisedaccount callyourpersonalorder waswrongguest callingin becausecoffee wasoutguestpreorderedbut cafedidnt holdback itemsGuest creditcard keepsgettingdeclinedGuestcalling tocomplimentusguest saysthey're goingto file alawsuitguestcalling into reportfraudYourCSAT isabove75%refuses togiveadditionalaccountinformationguestwants totalk to theCEOhas morethan 3Paneraaccountsguest callingin to cancelorder 2weeks oldyou speakwith arude cafeHello?Are youthere?Guestcalled itthe SippyClubforgot touseempathyGuestcant verifyinfo onaccountforgot to putyourself inready modeguest saysthe word"ridiculous"Franchisetold guestto call usfor refundforgot todeletemultipleacctswants tiprefundedassociatecallingguestordered towrongcafeCafeclosed-orderwent thruguest callingin about thecoffee crumbcakeGuestliterallywon't letyou talkYou havea call thatis over 20minuteswantsrefund forcoffeesubscriptionSomeoneis cuttinggrassoutsideguest "didn'tknow" theyhad the sipclubMouthBreatherforgot tocheckcasehistoryguestdemands usto updateCC on fileyou make itthrough thecall andforgot to gettheir nameguest hangsup beforeyou can saygoodbyeGuestscreamedat youphishingforrewardsFranchisehas notreached outto guestHad tohang upon guestYour handletime in 7minutes orbelowguestthought theysubbed withpromo codeCalledPaneraPandoraGueststartedcryingBaby cryingin thebackgroundDD leftorder atwrongaddressguest saysthey've beensubbed toUSC for 3+yearsguest says"im neverorderingfrom youagain"youforgot toappeaseguestcomplainingabout nobagels onTuesdayGot85%on QAguest resetpw but stillcan't log indenies anyidea of havinga secondPaneraaccountForgot tochangeyour auxcode

PHONE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. IVR payment ACTUALLY worked!
  2. SF is slow
  3. DD forgot drink
  4. DD agent calling on behalf of the guest
  5. compromised account call
  6. your personal order was wrong
  7. guest calling in because coffee was out
  8. guest preordered but cafe didnt hold back items
  9. Guest credit card keeps getting declined
  10. Guest calling to compliment us
  11. guest says they're going to file a lawsuit
  12. guest calling in to report fraud
  13. Your CSAT is above 75%
  14. refuses to give additional account information
  15. guest wants to talk to the CEO
  16. has more than 3 Panera accounts
  17. guest calling in to cancel order 2 weeks old
  18. you speak with a rude cafe
  19. Hello? Are you there?
  20. Guest called it the Sippy Club
  21. forgot to use empathy
  22. Guest cant verify info on account
  23. forgot to put yourself in ready mode
  24. guest says the word "ridiculous"
  25. Franchise told guest to call us for refund
  26. forgot to delete multiple accts
  27. wants tip refunded
  28. associate calling
  29. guest ordered to wrong cafe
  30. Cafe closed- order went thru
  31. guest calling in about the coffee crumb cake
  32. Guest literally won't let you talk
  33. You have a call that is over 20 minutes
  34. wants refund for coffee subscription
  35. Someone is cutting grass outside
  36. guest "didn't know" they had the sip club
  37. Mouth Breather
  38. forgot to check case history
  39. guest demands us to update CC on file
  40. you make it through the call and forgot to get their name
  41. guest hangs up before you can say goodbye
  42. Guest screamed at you
  43. phishing for rewards
  44. Franchise has not reached out to guest
  45. Had to hang up on guest
  46. Your handle time in 7 minutes or below
  47. guest thought they subbed with promo code
  48. Called Panera Pandora
  49. Guest started crying
  50. Baby crying in the background
  51. DD left order at wrong address
  52. guest says they've been subbed to USC for 3+ years
  53. guest says "im never ordering from you again"
  54. you forgot to appease
  55. guest complaining about no bagels on Tuesday
  56. Got 85% on QA
  57. guest reset pw but still can't log in
  58. denies any idea of having a second Panera account
  59. Forgot to change your aux code