wantsrefund forcoffeesubscriptionForgot tochangeyour auxcodeGuestliterallywon't letyou talkguest callingin about thecoffee crumbcakeguestdemands usto updateCC on filecompromisedaccount callguestpreorderedbut cafedidnt holdback itemsguest saysthey're goingto file alawsuitguestcalling into reportfraudguestordered towrongcafedenies anyidea of havinga secondPaneraaccountSF isslowMouthBreatheryou make itthrough thecall andforgot to gettheir nameassociatecallingBaby cryingin thebackgroundSomeoneis cuttinggrassoutsideyouforgot toappeaseHad tohang upon guestGuestcalling tocomplimentusYourCSAT isabove75%GueststartedcryingGuestcalled itthe SippyClubforgot tocheckcasehistoryDD leftorder atwrongaddressguestwants totalk to theCEODDforgotdrinkyou speakwith arude cafeforgot to putyourself inready modehas morethan 3Paneraaccountswants tiprefundedFranchisetold guestto call usfor refundguest saysthe word"ridiculous"guest callingin becausecoffee wasoutforgot todeletemultipleacctsGuestscreamedat youFranchisehas notreached outto guestGuest creditcard keepsgettingdeclinedguest saysthey've beensubbed toUSC for 3+yearsyourpersonalorder waswrongguest "didn'tknow" theyhad the sipclubIVRpaymentACTUALLYworked!Got85%on QAGuestcant verifyinfo onaccountDD agentcalling onbehalf ofthe guestguestthought theysubbed withpromo codeHello?Are youthere?phishingforrewardsCalledPaneraPandoraguest says"im neverorderingfrom youagain"forgot touseempathyrefuses togiveadditionalaccountinformationguest callingin to cancelorder 2weeks oldCafeclosed-orderwent thruguest resetpw but stillcan't log inguestcomplainingabout nobagels onTuesdayYour handletime in 7minutes orbelowguest hangsup beforeyou can saygoodbyeYou havea call thatis over 20minuteswantsrefund forcoffeesubscriptionForgot tochangeyour auxcodeGuestliterallywon't letyou talkguest callingin about thecoffee crumbcakeguestdemands usto updateCC on filecompromisedaccount callguestpreorderedbut cafedidnt holdback itemsguest saysthey're goingto file alawsuitguestcalling into reportfraudguestordered towrongcafedenies anyidea of havinga secondPaneraaccountSF isslowMouthBreatheryou make itthrough thecall andforgot to gettheir nameassociatecallingBaby cryingin thebackgroundSomeoneis cuttinggrassoutsideyouforgot toappeaseHad tohang upon guestGuestcalling tocomplimentusYourCSAT isabove75%GueststartedcryingGuestcalled itthe SippyClubforgot tocheckcasehistoryDD leftorder atwrongaddressguestwants totalk to theCEODDforgotdrinkyou speakwith arude cafeforgot to putyourself inready modehas morethan 3Paneraaccountswants tiprefundedFranchisetold guestto call usfor refundguest saysthe word"ridiculous"guest callingin becausecoffee wasoutforgot todeletemultipleacctsGuestscreamedat youFranchisehas notreached outto guestGuest creditcard keepsgettingdeclinedguest saysthey've beensubbed toUSC for 3+yearsyourpersonalorder waswrongguest "didn'tknow" theyhad the sipclubIVRpaymentACTUALLYworked!Got85%on QAGuestcant verifyinfo onaccountDD agentcalling onbehalf ofthe guestguestthought theysubbed withpromo codeHello?Are youthere?phishingforrewardsCalledPaneraPandoraguest says"im neverorderingfrom youagain"forgot touseempathyrefuses togiveadditionalaccountinformationguest callingin to cancelorder 2weeks oldCafeclosed-orderwent thruguest resetpw but stillcan't log inguestcomplainingabout nobagels onTuesdayYour handletime in 7minutes orbelowguest hangsup beforeyou can saygoodbyeYou havea call thatis over 20minutes

PHONE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. wants refund for coffee subscription
  2. Forgot to change your aux code
  3. Guest literally won't let you talk
  4. guest calling in about the coffee crumb cake
  5. guest demands us to update CC on file
  6. compromised account call
  7. guest preordered but cafe didnt hold back items
  8. guest says they're going to file a lawsuit
  9. guest calling in to report fraud
  10. guest ordered to wrong cafe
  11. denies any idea of having a second Panera account
  12. SF is slow
  13. Mouth Breather
  14. you make it through the call and forgot to get their name
  15. associate calling
  16. Baby crying in the background
  17. Someone is cutting grass outside
  18. you forgot to appease
  19. Had to hang up on guest
  20. Guest calling to compliment us
  21. Your CSAT is above 75%
  22. Guest started crying
  23. Guest called it the Sippy Club
  24. forgot to check case history
  25. DD left order at wrong address
  26. guest wants to talk to the CEO
  27. DD forgot drink
  28. you speak with a rude cafe
  29. forgot to put yourself in ready mode
  30. has more than 3 Panera accounts
  31. wants tip refunded
  32. Franchise told guest to call us for refund
  33. guest says the word "ridiculous"
  34. guest calling in because coffee was out
  35. forgot to delete multiple accts
  36. Guest screamed at you
  37. Franchise has not reached out to guest
  38. Guest credit card keeps getting declined
  39. guest says they've been subbed to USC for 3+ years
  40. your personal order was wrong
  41. guest "didn't know" they had the sip club
  42. IVR payment ACTUALLY worked!
  43. Got 85% on QA
  44. Guest cant verify info on account
  45. DD agent calling on behalf of the guest
  46. guest thought they subbed with promo code
  47. Hello? Are you there?
  48. phishing for rewards
  49. Called Panera Pandora
  50. guest says "im never ordering from you again"
  51. forgot to use empathy
  52. refuses to give additional account information
  53. guest calling in to cancel order 2 weeks old
  54. Cafe closed- order went thru
  55. guest reset pw but still can't log in
  56. guest complaining about no bagels on Tuesday
  57. Your handle time in 7 minutes or below
  58. guest hangs up before you can say goodbye
  59. You have a call that is over 20 minutes