AddresschangeWDOPSuper friendly,understandingAORKB reloadsin themiddle of asearchCommentabout no oneusing faxesanymoreAllocationchangeover thephoneThinks theyjust spoke toyou, but theydid notAsked howthe weatheris where youliveCommentson "ExcellentService"greetingTold no othercompanyhas SLAsthis longOutboundcall andtheyanswerCalleronlyneedsbalanceCallfromsalesNBstatuscallCombinedque reachover 30Asks forwinninglottonumbersCallercommentson longhold timeEmail ablankformCalled bythe wrongnameFoundanswer inKB withoutassistanceDisabilityclaimscallHandle 3+policieson onecallTold everyothercompanyhas SLAsthis longProvidebalancefor B.B.AddresschangeWDOPSuper friendly,understandingAORKB reloadsin themiddle of asearchCommentabout no oneusing faxesanymoreAllocationchangeover thephoneThinks theyjust spoke toyou, but theydid notAsked howthe weatheris where youliveCommentson "ExcellentService"greetingTold no othercompanyhas SLAsthis longOutboundcall andtheyanswerCalleronlyneedsbalanceCallfromsalesNBstatuscallCombinedque reachover 30Asks forwinninglottonumbersCallercommentson longhold timeEmail ablankformCalled bythe wrongnameFoundanswer inKB withoutassistanceDisabilityclaimscallHandle 3+policieson onecallTold everyothercompanyhas SLAsthis longProvidebalancefor B.B.

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Address change
  2. WDOP
  3. Super friendly, understanding AOR
  4. KB reloads in the middle of a search
  5. Comment about no one using faxes anymore
  6. Allocation change over the phone
  7. Thinks they just spoke to you, but they did not
  8. Asked how the weather is where you live
  9. Comments on "Excellent Service" greeting
  10. Told no other company has SLAs this long
  11. Outbound call and they answer
  12. Caller only needs balance
  13. Call from sales
  14. NB status call
  15. Combined que reach over 30
  16. Asks for winning lotto numbers
  17. Caller comments on long hold time
  18. Email a blank form
  19. Called by the wrong name
  20. Found answer in KB without assistance
  21. Disability claims call
  22. Handle 3+ policies on one call
  23. Told every other company has SLAs this long
  24. Provide balance for B.B.