CalleronlyneedsbalanceKB reloadsin themiddle of asearchOutboundcall andtheyanswerCommentson "ExcellentService"greetingCallfromsalesAllocationchangeover thephoneAsks forwinninglottonumbersCommentabout no oneusing faxesanymoreCombinedque reachover 30Super friendly,understandingAORWDOPTold no othercompanyhas SLAsthis longEmail ablankformTold everyothercompanyhas SLAsthis longCallercommentson longhold timeFoundanswer inKB withoutassistanceNBstatuscallAsked howthe weatheris where youliveDisabilityclaimscallAddresschangeHandle 3+policieson onecallThinks theyjust spoke toyou, but theydid notCalled bythe wrongnameProvidebalancefor B.B.CalleronlyneedsbalanceKB reloadsin themiddle of asearchOutboundcall andtheyanswerCommentson "ExcellentService"greetingCallfromsalesAllocationchangeover thephoneAsks forwinninglottonumbersCommentabout no oneusing faxesanymoreCombinedque reachover 30Super friendly,understandingAORWDOPTold no othercompanyhas SLAsthis longEmail ablankformTold everyothercompanyhas SLAsthis longCallercommentson longhold timeFoundanswer inKB withoutassistanceNBstatuscallAsked howthe weatheris where youliveDisabilityclaimscallAddresschangeHandle 3+policieson onecallThinks theyjust spoke toyou, but theydid notCalled bythe wrongnameProvidebalancefor B.B.

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller only needs balance
  2. KB reloads in the middle of a search
  3. Outbound call and they answer
  4. Comments on "Excellent Service" greeting
  5. Call from sales
  6. Allocation change over the phone
  7. Asks for winning lotto numbers
  8. Comment about no one using faxes anymore
  9. Combined que reach over 30
  10. Super friendly, understanding AOR
  11. WDOP
  12. Told no other company has SLAs this long
  13. Email a blank form
  14. Told every other company has SLAs this long
  15. Caller comments on long hold time
  16. Found answer in KB without assistance
  17. NB status call
  18. Asked how the weather is where you live
  19. Disability claims call
  20. Address change
  21. Handle 3+ policies on one call
  22. Thinks they just spoke to you, but they did not
  23. Called by the wrong name
  24. Provide balance for B.B.