KB reloadsin themiddle of asearchEmail ablankformFoundanswer inKB withoutassistanceCommentson "ExcellentService"greetingAsks forwinninglottonumbersTold no othercompanyhas SLAsthis longProvidebalancefor B.B.Asked howthe weatheris where youliveThinks theyjust spoke toyou, but theydid notCalleronlyneedsbalanceTold everyothercompanyhas SLAsthis longDisabilityclaimscallNBstatuscallWDOPHandle 3+policieson onecallCallfromsalesCommentabout no oneusing faxesanymoreOutboundcall andtheyanswerAllocationchangeover thephoneSuper friendly,understandingAORCallercommentson longhold timeAddresschangeCombinedque reachover 30Called bythe wrongnameKB reloadsin themiddle of asearchEmail ablankformFoundanswer inKB withoutassistanceCommentson "ExcellentService"greetingAsks forwinninglottonumbersTold no othercompanyhas SLAsthis longProvidebalancefor B.B.Asked howthe weatheris where youliveThinks theyjust spoke toyou, but theydid notCalleronlyneedsbalanceTold everyothercompanyhas SLAsthis longDisabilityclaimscallNBstatuscallWDOPHandle 3+policieson onecallCallfromsalesCommentabout no oneusing faxesanymoreOutboundcall andtheyanswerAllocationchangeover thephoneSuper friendly,understandingAORCallercommentson longhold timeAddresschangeCombinedque reachover 30Called bythe wrongname

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. KB reloads in the middle of a search
  2. Email a blank form
  3. Found answer in KB without assistance
  4. Comments on "Excellent Service" greeting
  5. Asks for winning lotto numbers
  6. Told no other company has SLAs this long
  7. Provide balance for B.B.
  8. Asked how the weather is where you live
  9. Thinks they just spoke to you, but they did not
  10. Caller only needs balance
  11. Told every other company has SLAs this long
  12. Disability claims call
  13. NB status call
  14. WDOP
  15. Handle 3+ policies on one call
  16. Call from sales
  17. Comment about no one using faxes anymore
  18. Outbound call and they answer
  19. Allocation change over the phone
  20. Super friendly, understanding AOR
  21. Caller comments on long hold time
  22. Address change
  23. Combined que reach over 30
  24. Called by the wrong name