This bingo card has a free space and 24 words: Called by the wrong name, NB status call, Caller comments on long hold time, Told no other company has SLAs this long, Told every other company has SLAs this long, Asks for winning lotto numbers, Comments on "Excellent Service" greeting, Disability claims call, Thinks they just spoke to you, but they did not, Provide balance for B.B., Combined que reach over 30, Comment about no one using faxes anymore, WDOP, Found answer in KB without assistance, Address change, Handle 3+ policies on one call, Call from sales, Outbound call and they answer, Asked how the weather is where you live, Email a blank form, Allocation change over the phone, KB reloads in the middle of a search, Caller only needs balance and Super friendly, understanding AOR.
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