Won thecustomerover withKindnessDiffused adifficultsituationfor a clientReceiveda 10/10Survey!Customerwas onthe wrongwebsiteThanked acustomerfor holdingUsed 5power wordsduring a call!Smiledduring anentire callFocused onwhat you CANdo vs CAN'T -avoided triggerlanguageUsed mybestcustomerservicevoice.Got aKudoscallCustomergave me acompliment!Used anappreciationstatement on5 consecutivecallsSaid "Thankyou for beinga loyalcustomer"Refrained fromusing anytriggerlanguage for 5consecutivecallsProvidedcaller anempathystatementHad a fullcall withoutany deadairSaid"Absolutely"Said caller'sname atleast 3 timesthroughoutthe callMade acustomerlaugh!Card holderlives inIdaho, Utah,or TexasRSCS callwas a 1.5 orhigher forSentimentScoreToldcustomer"have areally greatday!"Said"I wouldbe happyto"Thankeda StoreAssociateWon thecustomerover withKindnessDiffused adifficultsituationfor a clientReceiveda 10/10Survey!Customerwas onthe wrongwebsiteThanked acustomerfor holdingUsed 5power wordsduring a call!Smiledduring anentire callFocused onwhat you CANdo vs CAN'T -avoided triggerlanguageUsed mybestcustomerservicevoice.Got aKudoscallCustomergave me acompliment!Used anappreciationstatement on5 consecutivecallsSaid "Thankyou for beinga loyalcustomer"Refrained fromusing anytriggerlanguage for 5consecutivecallsProvidedcaller anempathystatementHad a fullcall withoutany deadairSaid"Absolutely"Said caller'sname atleast 3 timesthroughoutthe callMade acustomerlaugh!Card holderlives inIdaho, Utah,or TexasRSCS callwas a 1.5 orhigher forSentimentScoreToldcustomer"have areally greatday!"Said"I wouldbe happyto"Thankeda StoreAssociate

Sentiment Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Won the customer over with Kindness
  2. Diffused a difficult situation for a client
  3. Received a 10/10 Survey!
  4. Customer was on the wrong website
  5. Thanked a customer for holding
  6. Used 5 power words during a call!
  7. Smiled during an entire call
  8. Focused on what you CAN do vs CAN'T - avoided trigger language
  9. Used my best customer service voice.
  10. Got a Kudos call
  11. Customer gave me a compliment!
  12. Used an appreciation statement on 5 consecutive calls
  13. Said "Thank you for being a loyal customer"
  14. Refrained from using any trigger language for 5 consecutive calls
  15. Provided caller an empathy statement
  16. Had a full call without any dead air
  17. Said "Absolutely"
  18. Said caller's name at least 3 times throughout the call
  19. Made a customer laugh!
  20. Card holder lives in Idaho, Utah, or Texas
  21. RSCS call was a 1.5 or higher for Sentiment Score
  22. Told customer "have a really great day!"
  23. Said "I would be happy to"
  24. Thanked a Store Associate