Focused onwhat you CANdo vs CAN'T -avoided triggerlanguageSaid caller'sname atleast 3 timesthroughoutthe callCard holderlives inIdaho, Utah,or TexasReceiveda 10/10Survey!RSCS callwas a 1.5 orhigher forSentimentScoreProvidedcaller anempathystatementSaid "Thankyou for beinga loyalcustomer"Said"Absolutely"Used mybestcustomerservicevoice.Customergave me acompliment!Toldcustomer"have areally greatday!"Thanked acustomerfor holdingSaid"I wouldbe happyto"Customerwas onthe wrongwebsiteHad a fullcall withoutany deadairDiffused adifficultsituationfor a clientSmiledduring anentire callRefrained fromusing anytriggerlanguage for 5consecutivecallsUsed 5power wordsduring a call!Won thecustomerover withKindnessGot aKudoscallMade acustomerlaugh!Used anappreciationstatement on5 consecutivecallsThankeda StoreAssociateFocused onwhat you CANdo vs CAN'T -avoided triggerlanguageSaid caller'sname atleast 3 timesthroughoutthe callCard holderlives inIdaho, Utah,or TexasReceiveda 10/10Survey!RSCS callwas a 1.5 orhigher forSentimentScoreProvidedcaller anempathystatementSaid "Thankyou for beinga loyalcustomer"Said"Absolutely"Used mybestcustomerservicevoice.Customergave me acompliment!Toldcustomer"have areally greatday!"Thanked acustomerfor holdingSaid"I wouldbe happyto"Customerwas onthe wrongwebsiteHad a fullcall withoutany deadairDiffused adifficultsituationfor a clientSmiledduring anentire callRefrained fromusing anytriggerlanguage for 5consecutivecallsUsed 5power wordsduring a call!Won thecustomerover withKindnessGot aKudoscallMade acustomerlaugh!Used anappreciationstatement on5 consecutivecallsThankeda StoreAssociate

Sentiment Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Focused on what you CAN do vs CAN'T - avoided trigger language
  2. Said caller's name at least 3 times throughout the call
  3. Card holder lives in Idaho, Utah, or Texas
  4. Received a 10/10 Survey!
  5. RSCS call was a 1.5 or higher for Sentiment Score
  6. Provided caller an empathy statement
  7. Said "Thank you for being a loyal customer"
  8. Said "Absolutely"
  9. Used my best customer service voice.
  10. Customer gave me a compliment!
  11. Told customer "have a really great day!"
  12. Thanked a customer for holding
  13. Said "I would be happy to"
  14. Customer was on the wrong website
  15. Had a full call without any dead air
  16. Diffused a difficult situation for a client
  17. Smiled during an entire call
  18. Refrained from using any trigger language for 5 consecutive calls
  19. Used 5 power words during a call!
  20. Won the customer over with Kindness
  21. Got a Kudos call
  22. Made a customer laugh!
  23. Used an appreciation statement on 5 consecutive calls
  24. Thanked a Store Associate