Sentiment Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Used my best customer service voice.
2. Thanked a Store Associate
3. Customer gave me a compliment!
4. Smiled during an entire call
5. Got a Kudos call
6. Thanked a customer for holding
7. Used an appreciation statement on 5 consecutive calls
8. Diffused a difficult situation for a client
9. Focused on what you CAN do vs CAN'T - avoided trigger language
10. Made a customer laugh!
11. Refrained from using any trigger language for 5 consecutive calls
12. RSCS call was a 1.5 or higher for Sentiment Score
13. Provided caller an empathy statement
14. Said "I would be happy to"
15. Said caller's name at least 3 times throughout the call
16. Won the customer over with Kindness
17. Told customer "have a really great day!"
18. Used 5 power words during a call!
19. Had a full call without any dead air
20. Said "Absolutely"
21. Received a 10/10 Survey!
22. Card holder lives in Idaho, Utah, or Texas
23. Said "Thank you for being a loyal customer"
24. Customer was on the wrong website