(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thanked a customer for holding
Said caller's name at least 3 times throughout the call
Said
"I would be happy to"
RSCS call was a 1.5 or higher for Sentiment Score
Made a customer laugh!
Used 5 power words during a call!
Card holder lives in Idaho, Utah, or Texas
Got a Kudos call
Received a 10/10 Survey!
Customer was on the wrong website
Said "Absolutely"
Had a full call without any dead air
Focused on what you CAN do vs CAN'T - avoided trigger language
Used my best customer service voice.
Won the customer over with Kindness
Thanked a Store Associate
Provided caller an empathy statement
Customer gave me a compliment!
Said "Thank you for being a loyal customer"
Told customer "have a really great day!"
Smiled during an entire call
Refrained from using any trigger language for 5 consecutive calls
Used an appreciation statement on 5 consecutive calls
