Sentiment Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Said "Absolutely"
2. Received a 10/10 Survey!
3. Said caller's name at least 3 times throughout the call
4. Said "Thank you for being a loyal customer"
5. Focused on what you CAN do vs CAN'T - avoided trigger language
6. Customer gave me a compliment!
7. Refrained from using any trigger language for 5 consecutive calls
8. Smiled during an entire call
9. Won the customer over with Kindness
10. Used 5 power words during a call!
11. Card holder lives in Idaho, Utah, or Texas
12. Used an appreciation statement on 5 consecutive calls
13. Thanked a customer for holding
14. Thanked a Store Associate
15. Used my best customer service voice.
16. Got a Kudos call
17. RSCS call was a 1.5 or higher for Sentiment Score
18. Said "I would be happy to"
19. Made a customer laugh!
20. Provided caller an empathy statement
21. Diffused a difficult situation for a client
22. Had a full call without any dead air
23. Told customer "have a really great day!"
24. Customer was on the wrong website