Diffused adifficultsituationfor a clientFocused onwhat you CANdo vs CAN'T -avoided triggerlanguageCustomergave me acompliment!Used anappreciationstatement on5 consecutivecallsGot aKudoscallSmiledduring anentire callRSCS callwas a 1.5 orhigher forSentimentScoreToldcustomer"have areally greatday!"Thankeda StoreAssociateUsed 5power wordsduring a call!Receiveda 10/10Survey!Used mybestcustomerservicevoice.Thanked acustomerfor holdingCard holderlives inIdaho, Utah,or TexasWon thecustomerover withKindnessMade acustomerlaugh!Said caller'sname atleast 3 timesthroughoutthe callCustomerwas onthe wrongwebsiteSaid"Absolutely"Said"I wouldbe happyto"Had a fullcall withoutany deadairRefrained fromusing anytriggerlanguage for 5consecutivecallsSaid "Thankyou for beinga loyalcustomer"Providedcaller anempathystatementDiffused adifficultsituationfor a clientFocused onwhat you CANdo vs CAN'T -avoided triggerlanguageCustomergave me acompliment!Used anappreciationstatement on5 consecutivecallsGot aKudoscallSmiledduring anentire callRSCS callwas a 1.5 orhigher forSentimentScoreToldcustomer"have areally greatday!"Thankeda StoreAssociateUsed 5power wordsduring a call!Receiveda 10/10Survey!Used mybestcustomerservicevoice.Thanked acustomerfor holdingCard holderlives inIdaho, Utah,or TexasWon thecustomerover withKindnessMade acustomerlaugh!Said caller'sname atleast 3 timesthroughoutthe callCustomerwas onthe wrongwebsiteSaid"Absolutely"Said"I wouldbe happyto"Had a fullcall withoutany deadairRefrained fromusing anytriggerlanguage for 5consecutivecallsSaid "Thankyou for beinga loyalcustomer"Providedcaller anempathystatement

Sentiment Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Diffused a difficult situation for a client
  2. Focused on what you CAN do vs CAN'T - avoided trigger language
  3. Customer gave me a compliment!
  4. Used an appreciation statement on 5 consecutive calls
  5. Got a Kudos call
  6. Smiled during an entire call
  7. RSCS call was a 1.5 or higher for Sentiment Score
  8. Told customer "have a really great day!"
  9. Thanked a Store Associate
  10. Used 5 power words during a call!
  11. Received a 10/10 Survey!
  12. Used my best customer service voice.
  13. Thanked a customer for holding
  14. Card holder lives in Idaho, Utah, or Texas
  15. Won the customer over with Kindness
  16. Made a customer laugh!
  17. Said caller's name at least 3 times throughout the call
  18. Customer was on the wrong website
  19. Said "Absolutely"
  20. Said "I would be happy to"
  21. Had a full call without any dead air
  22. Refrained from using any trigger language for 5 consecutive calls
  23. Said "Thank you for being a loyal customer"
  24. Provided caller an empathy statement