(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Customer was on the wrong website
Used 5 power words during a call!
Said
"I would be happy to"
Got a Kudos call
Said caller's name at least 3 times throughout the call
Made a customer laugh!
Customer gave me a compliment!
Smiled during an entire call
Had a full call without any dead air
Thanked a customer for holding
Provided caller an empathy statement
Said "Absolutely"
Refrained from using any trigger language for 5 consecutive calls
Thanked a Store Associate
Focused on what you CAN do vs CAN'T - avoided trigger language
Won the customer over with Kindness
Received a 10/10 Survey!
Card holder lives in Idaho, Utah, or Texas
Diffused a difficult situation for a client
Used my best customer service voice.
Said "Thank you for being a loyal customer"
Told customer "have a really great day!"
RSCS call was a 1.5 or higher for Sentiment Score
Used an appreciation statement on 5 consecutive calls
