Diffused adifficultsituationfor a clientSaid caller'sname atleast 3 timesthroughoutthe callThanked acustomerfor holdingCustomerwas onthe wrongwebsiteReceiveda 10/10Survey!Card holderlives inIdaho, Utah,or TexasSaid"Absolutely"Smiledduring anentire callCustomergave me acompliment!Said "Thankyou for beinga loyalcustomer"RSCS callwas a 1.5 orhigher forSentimentScoreGot aKudoscallRefrained fromusing anytriggerlanguage for 5consecutivecallsHad a fullcall withoutany deadairMade acustomerlaugh!Used mybestcustomerservicevoice.Used 5power wordsduring a call!Focused onwhat you CANdo vs CAN'T -avoided triggerlanguageToldcustomer"have areally greatday!"Thankeda StoreAssociateWon thecustomerover withKindnessSaid"I wouldbe happyto"Providedcaller anempathystatementUsed anappreciationstatement on5 consecutivecallsDiffused adifficultsituationfor a clientSaid caller'sname atleast 3 timesthroughoutthe callThanked acustomerfor holdingCustomerwas onthe wrongwebsiteReceiveda 10/10Survey!Card holderlives inIdaho, Utah,or TexasSaid"Absolutely"Smiledduring anentire callCustomergave me acompliment!Said "Thankyou for beinga loyalcustomer"RSCS callwas a 1.5 orhigher forSentimentScoreGot aKudoscallRefrained fromusing anytriggerlanguage for 5consecutivecallsHad a fullcall withoutany deadairMade acustomerlaugh!Used mybestcustomerservicevoice.Used 5power wordsduring a call!Focused onwhat you CANdo vs CAN'T -avoided triggerlanguageToldcustomer"have areally greatday!"Thankeda StoreAssociateWon thecustomerover withKindnessSaid"I wouldbe happyto"Providedcaller anempathystatementUsed anappreciationstatement on5 consecutivecalls

Sentiment Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Diffused a difficult situation for a client
  2. Said caller's name at least 3 times throughout the call
  3. Thanked a customer for holding
  4. Customer was on the wrong website
  5. Received a 10/10 Survey!
  6. Card holder lives in Idaho, Utah, or Texas
  7. Said "Absolutely"
  8. Smiled during an entire call
  9. Customer gave me a compliment!
  10. Said "Thank you for being a loyal customer"
  11. RSCS call was a 1.5 or higher for Sentiment Score
  12. Got a Kudos call
  13. Refrained from using any trigger language for 5 consecutive calls
  14. Had a full call without any dead air
  15. Made a customer laugh!
  16. Used my best customer service voice.
  17. Used 5 power words during a call!
  18. Focused on what you CAN do vs CAN'T - avoided trigger language
  19. Told customer "have a really great day!"
  20. Thanked a Store Associate
  21. Won the customer over with Kindness
  22. Said "I would be happy to"
  23. Provided caller an empathy statement
  24. Used an appreciation statement on 5 consecutive calls