(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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RSCS call was a 1.5 or higher for Sentiment Score
Received a 10/10 Survey!
Customer gave me a compliment!
Made a customer laugh!
Said "Thank you for being a loyal customer"
Focused on what you CAN do vs CAN'T - avoided trigger language
Won the customer over with Kindness
Refrained from using any trigger language for 5 consecutive calls
Card holder lives in Idaho, Utah, or Texas
Got a Kudos call
Smiled during an entire call
Told customer "have a really great day!"
Said "Absolutely"
Used an appreciation statement on 5 consecutive calls
Provided caller an empathy statement
Thanked a Store Associate
Diffused a difficult situation for a client
Said caller's name at least 3 times throughout the call
