(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Card holder lives in Idaho, Utah, or Texas
Received a 10/10 Survey!
Focused on what you CAN do vs CAN'T - avoided trigger language
Smiled during an entire call
Used 5 power words during a call!
Said "Thank you for being a loyal customer"
RSCS call was a 1.5 or higher for Sentiment Score
Won the customer over with Kindness
Customer was on the wrong website
Thanked a customer for holding
Diffused a difficult situation for a client
Said caller's name at least 3 times throughout the call
Made a customer laugh!
Got a Kudos call
Used my best customer service voice.
Told customer "have a really great day!"
Used an appreciation statement on 5 consecutive calls
Had a full call without any dead air
Customer gave me a compliment!
Said
"I would be happy to"
Refrained from using any trigger language for 5 consecutive calls
