(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had a full call without any dead air
Used my best customer service voice.
Diffused a difficult situation for a client
Smiled during an entire call
RSCS call was a 1.5 or higher for Sentiment Score
Used an appreciation statement on 5 consecutive calls
Told customer "have a really great day!"
Card holder lives in Idaho, Utah, or Texas
Provided caller an empathy statement
Thanked a Store Associate
Refrained from using any trigger language for 5 consecutive calls
Customer was on the wrong website
Customer gave me a compliment!
Used 5 power words during a call!
Got a Kudos call
Said "Absolutely"
Received a 10/10 Survey!
Focused on what you CAN do vs CAN'T - avoided trigger language
Said "Thank you for being a loyal customer"
Won the customer over with Kindness
Thanked a customer for holding
Made a customer laugh!
Said
"I would be happy to"
Said caller's name at least 3 times throughout the call
