(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Won the customer over with Kindness
Used 5 power words during a call!
Received a 10/10 Survey!
Used an appreciation statement on 5 consecutive calls
Said caller's name at least 3 times throughout the call
RSCS call was a 1.5 or higher for Sentiment Score
Had a full call without any dead air
Focused on what you CAN do vs CAN'T - avoided trigger language
Made a customer laugh!
Said "Absolutely"
Thanked a Store Associate
Said
"I would be happy to"
Smiled during an entire call
Provided caller an empathy statement
Told customer "have a really great day!"
Refrained from using any trigger language for 5 consecutive calls
