(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had a full call without any dead air
Won the customer over with Kindness
Card holder lives in Idaho, Utah, or Texas
Said "Thank you for being a loyal customer"
Received a 10/10 Survey!
Used an appreciation statement on 5 consecutive calls
Smiled during an entire call
Made a customer laugh!
RSCS call was a 1.5 or higher for Sentiment Score
Focused on what you CAN do vs CAN'T - avoided trigger language
Customer gave me a compliment!
Said
"I would be happy to"
Diffused a difficult situation for a client
Said "Absolutely"
Refrained from using any trigger language for 5 consecutive calls
Customer was on the wrong website
Used 5 power words during a call!
Thanked a Store Associate
Said caller's name at least 3 times throughout the call
