Diffused adifficultsituationfor a clientRSCS callwas a 1.5 orhigher forSentimentScoreCard holderlives inIdaho, Utah,or TexasMade acustomerlaugh!Receiveda 10/10Survey!Got aKudoscallCustomergave me acompliment!Customerwas onthe wrongwebsiteSmiledduring anentire callSaid"Absolutely"Used mybestcustomerservicevoice.Refrained fromusing anytriggerlanguage for 5consecutivecallsHad a fullcall withoutany deadairUsed anappreciationstatement on5 consecutivecallsProvidedcaller anempathystatementThankeda StoreAssociateThanked acustomerfor holdingWon thecustomerover withKindnessFocused onwhat you CANdo vs CAN'T -avoided triggerlanguageSaid"I wouldbe happyto"Used 5power wordsduring a call!Toldcustomer"have areally greatday!"Said caller'sname atleast 3 timesthroughoutthe callSaid "Thankyou for beinga loyalcustomer"Diffused adifficultsituationfor a clientRSCS callwas a 1.5 orhigher forSentimentScoreCard holderlives inIdaho, Utah,or TexasMade acustomerlaugh!Receiveda 10/10Survey!Got aKudoscallCustomergave me acompliment!Customerwas onthe wrongwebsiteSmiledduring anentire callSaid"Absolutely"Used mybestcustomerservicevoice.Refrained fromusing anytriggerlanguage for 5consecutivecallsHad a fullcall withoutany deadairUsed anappreciationstatement on5 consecutivecallsProvidedcaller anempathystatementThankeda StoreAssociateThanked acustomerfor holdingWon thecustomerover withKindnessFocused onwhat you CANdo vs CAN'T -avoided triggerlanguageSaid"I wouldbe happyto"Used 5power wordsduring a call!Toldcustomer"have areally greatday!"Said caller'sname atleast 3 timesthroughoutthe callSaid "Thankyou for beinga loyalcustomer"

Sentiment Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Diffused a difficult situation for a client
  2. RSCS call was a 1.5 or higher for Sentiment Score
  3. Card holder lives in Idaho, Utah, or Texas
  4. Made a customer laugh!
  5. Received a 10/10 Survey!
  6. Got a Kudos call
  7. Customer gave me a compliment!
  8. Customer was on the wrong website
  9. Smiled during an entire call
  10. Said "Absolutely"
  11. Used my best customer service voice.
  12. Refrained from using any trigger language for 5 consecutive calls
  13. Had a full call without any dead air
  14. Used an appreciation statement on 5 consecutive calls
  15. Provided caller an empathy statement
  16. Thanked a Store Associate
  17. Thanked a customer for holding
  18. Won the customer over with Kindness
  19. Focused on what you CAN do vs CAN'T - avoided trigger language
  20. Said "I would be happy to"
  21. Used 5 power words during a call!
  22. Told customer "have a really great day!"
  23. Said caller's name at least 3 times throughout the call
  24. Said "Thank you for being a loyal customer"