(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Said "Thank you for being a loyal customer"
Got a Kudos call
Focused on what you CAN do vs CAN'T - avoided trigger language
Told customer "have a really great day!"
Diffused a difficult situation for a client
Smiled during an entire call
Made a customer laugh!
Customer gave me a compliment!
Thanked a customer for holding
Used my best customer service voice.
Said
"I would be happy to"
Card holder lives in Idaho, Utah, or Texas
RSCS call was a 1.5 or higher for Sentiment Score
Said "Absolutely"
Said caller's name at least 3 times throughout the call
Received a 10/10 Survey!
Customer was on the wrong website
Thanked a Store Associate
Used 5 power words during a call!
Had a full call without any dead air
Used an appreciation statement on 5 consecutive calls
Won the customer over with Kindness
Refrained from using any trigger language for 5 consecutive calls
