(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Won the customer over with Kindness
Diffused a difficult situation for a client
Received a 10/10 Survey!
Customer was on the wrong website
Thanked a customer for holding
Used 5 power words during a call!
Smiled during an entire call
Focused on what you CAN do vs CAN'T - avoided trigger language
Used my best customer service voice.
Got a Kudos call
Customer gave me a compliment!
Used an appreciation statement on 5 consecutive calls
Said "Thank you for being a loyal customer"
Refrained from using any trigger language for 5 consecutive calls
Provided caller an empathy statement
Had a full call without any dead air
Said "Absolutely"
Said caller's name at least 3 times throughout the call