(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Smiled during an entire call
Thanked a Store Associate
Card holder lives in Idaho, Utah, or Texas
Used an appreciation statement on 5 consecutive calls
RSCS call was a 1.5 or higher for Sentiment Score
Focused on what you CAN do vs CAN'T - avoided trigger language
Made a customer laugh!
Said
"I would be happy to"
Thanked a customer for holding
Said "Thank you for being a loyal customer"
Told customer "have a really great day!"
Said caller's name at least 3 times throughout the call
Received a 10/10 Survey!
Diffused a difficult situation for a client
Provided caller an empathy statement
Said "Absolutely"
Used my best customer service voice.
Won the customer over with Kindness
Used 5 power words during a call!
Customer gave me a compliment!
Refrained from using any trigger language for 5 consecutive calls
