(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Focused on what you CAN do vs CAN'T - avoided trigger language
Smiled during an entire call
RSCS call was a 1.5 or higher for Sentiment Score
Used 5 power words during a call!
Told customer "have a really great day!"
Said "Thank you for being a loyal customer"
Received a 10/10 Survey!
Provided caller an empathy statement
Diffused a difficult situation for a client
Made a customer laugh!
Had a full call without any dead air
Customer gave me a compliment!
Refrained from using any trigger language for 5 consecutive calls
Card holder lives in Idaho, Utah, or Texas
Used my best customer service voice.
Won the customer over with Kindness
Thanked a customer for holding
Customer was on the wrong website
Used an appreciation statement on 5 consecutive calls
Said caller's name at least 3 times throughout the call
