(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Said
"I would be happy to"
Used an appreciation statement on 5 consecutive calls
Provided caller an empathy statement
Refrained from using any trigger language for 5 consecutive calls
RSCS call was a 1.5 or higher for Sentiment Score
Card holder lives in Idaho, Utah, or Texas
Won the customer over with Kindness
Told customer "have a really great day!"
Smiled during an entire call
Customer gave me a compliment!
Got a Kudos call
Thanked a customer for holding
Had a full call without any dead air
Said "Thank you for being a loyal customer"
Customer was on the wrong website
Diffused a difficult situation for a client
Focused on what you CAN do vs CAN'T - avoided trigger language
Used my best customer service voice.
Made a customer laugh!
Said "Absolutely"
Received a 10/10 Survey!
Said caller's name at least 3 times throughout the call
