(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Diffused a difficult situation for a client
Told customer "have a really great day!"
Said caller's name at least 3 times throughout the call
Free!
Won the customer over with Kindness
Refrained from using any trigger language for 5 consecutive calls
Customer gave me a compliment!
Had a full call without any dead air
Customer was on the wrong website
Provided call an empathy statement
Used an appreciation statement on 5 consecutive calls
Received a 10/10 Survey!
Focused on what you CAN do vs CAN'T - avoided trigger language
