(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used an appreciation statement on 5 consecutive calls
Diffused a difficult situation for a client
Customer was on the wrong website
Used my best customer service voice
Smiled during an entire call!
Won the customer over with Kindness
Free!
Thanked a customer for holding
Said caller's name at least 3 times throughout the call
Card holder lives in Idaho, Utah, or Texas
Thanked a Store Associate
Told customer "have a really great day!"
Had a full call without any dead air
Said "Thank you for being a loyal customer"
Got a Kudos call
RSCS Call was a 1.5 or higher for sentiment score
Said "Absolutely"
Used 5 power words during a call!
Received a 10/10 Survey!
Provided call an empathy statement
Refrained from using any trigger language for 5 consecutive calls
Said "I would be happy to"
Customer gave me a compliment!
Focused on what you CAN do vs CAN'T - avoided trigger language
