(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer was on the wrong website
Said caller's name at least 3 times throughout the call
Thanked a customer for holding
Told customer "have a really great day!"
Free!
Thanked a Store Associate
Said "Thank you for being a loyal customer"
Used an appreciation statement on 5 consecutive calls
Used 5 power words during a call!
Smiled during an entire call!
Had a full call without any dead air
Provided call an empathy statement
Diffused a difficult situation for a client
Made a customer laugh!
Received a 10/10 Survey!
Got a Kudos call
RSCS Call was a 1.5 or higher for sentiment score
Card holder lives in Idaho, Utah, or Texas
Refrained from using any trigger language for 5 consecutive calls
Used my best customer service voice
Said "I would be happy to"
Customer gave me a compliment!
Said "Absolutely"
Won the customer over with Kindness
Focused on what you CAN do vs CAN'T - avoided trigger language
