(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Won the customer over with Kindness
Focused on what you CAN do vs CAN'T - avoided trigger language
Card holder lives in Idaho, Utah, or Texas
Diffused a difficult situation for a client
Got a Kudos call
Used an appreciation statement on 5 consecutive calls
RSCS Call was a 1.5 or higher for sentiment score
Smiled during an entire call!
Refrained from using any trigger language for 5 consecutive calls
Received a 10/10 Survey!
Made a customer laugh!
Told customer "have a really great day!"
Said "Thank you for being a loyal customer"
Thanked a customer for holding
Used my best customer service voice
Free!
Said caller's name at least 3 times throughout the call
