(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Smiled during an entire call!
Used an appreciation statement on 5 consecutive calls
Got a Kudos call
Said caller's name at least 3 times throughout the call
Won the customer over with Kindness
Received a 10/10 Survey!
Told customer "have a really great day!"
Diffused a difficult situation for a client
Thanked a Store Associate
Customer gave me a compliment!
Focused on what you CAN do vs CAN'T - avoided trigger language
Said "Thank you for being a loyal customer"
Used my best customer service voice
RSCS Call was a 1.5 or higher for sentiment score
Customer was on the wrong website
Made a customer laugh!
Said "Absolutely"
Provided call an empathy statement
Had a full call without any dead air
Thanked a customer for holding
Refrained from using any trigger language for 5 consecutive calls
