(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Said "Thank you for being a loyal customer"
Used my best customer service voice
Thanked a customer for holding
Said caller's name at least 3 times throughout the call
Received a 10/10 Survey!
Got a Kudos call
Smiled during an entire call!
Used an appreciation statement on 5 consecutive calls
Thanked a Store Associate
Customer was on the wrong website
Used 5 power words during a call!
Card holder lives in Idaho, Utah, or Texas
Said "Absolutely"
Told customer "have a really great day!"
Diffused a difficult situation for a client
Won the customer over with Kindness
Refrained from using any trigger language for 5 consecutive calls
Made a customer laugh!
Said "I would be happy to"
Customer gave me a compliment!
Free!
RSCS Call was a 1.5 or higher for sentiment score
Had a full call without any dead air
Provided call an empathy statement
Focused on what you CAN do vs CAN'T - avoided trigger language
