Used 5power wordsduring a call!Used anappreciationstatement on5 consecutivecallsGot aKudoscallToldcustomer"have areally greatday!"Said "Thankyou for beinga loyalcustomer"Said "Iwould behappy to"Said"Absolutely"Thanked acustomerfor holdingRSCS Callwas a 1.5 orhigher forsentimentscoreFocused onwhat you CANdo vs CAN'T -avoided triggerlanguageMade acustomerlaugh!Customergave me acompliment!Refrained fromusing anytriggerlanguage for 5consecutivecallsHad a fullcall withoutany deadairSmiledduring anentire call!Diffused adifficultsituationfor a clientProvidedcall anempathystatementUsed mybestcustomerservice voiceFree!Customerwas onthe wrongwebsiteSaid caller'sname atleast 3 timesthroughoutthe callReceiveda 10/10Survey!Thankeda StoreAssociateCard holderlives inIdaho, Utah,or TexasWon thecustomerover withKindnessUsed 5power wordsduring a call!Used anappreciationstatement on5 consecutivecallsGot aKudoscallToldcustomer"have areally greatday!"Said "Thankyou for beinga loyalcustomer"Said "Iwould behappy to"Said"Absolutely"Thanked acustomerfor holdingRSCS Callwas a 1.5 orhigher forsentimentscoreFocused onwhat you CANdo vs CAN'T -avoided triggerlanguageMade acustomerlaugh!Customergave me acompliment!Refrained fromusing anytriggerlanguage for 5consecutivecallsHad a fullcall withoutany deadairSmiledduring anentire call!Diffused adifficultsituationfor a clientProvidedcall anempathystatementUsed mybestcustomerservice voiceFree!Customerwas onthe wrongwebsiteSaid caller'sname atleast 3 timesthroughoutthe callReceiveda 10/10Survey!Thankeda StoreAssociateCard holderlives inIdaho, Utah,or TexasWon thecustomerover withKindness

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used 5 power words during a call!
  2. Used an appreciation statement on 5 consecutive calls
  3. Got a Kudos call
  4. Told customer "have a really great day!"
  5. Said "Thank you for being a loyal customer"
  6. Said "I would be happy to"
  7. Said "Absolutely"
  8. Thanked a customer for holding
  9. RSCS Call was a 1.5 or higher for sentiment score
  10. Focused on what you CAN do vs CAN'T - avoided trigger language
  11. Made a customer laugh!
  12. Customer gave me a compliment!
  13. Refrained from using any trigger language for 5 consecutive calls
  14. Had a full call without any dead air
  15. Smiled during an entire call!
  16. Diffused a difficult situation for a client
  17. Provided call an empathy statement
  18. Used my best customer service voice
  19. Free!
  20. Customer was on the wrong website
  21. Said caller's name at least 3 times throughout the call
  22. Received a 10/10 Survey!
  23. Thanked a Store Associate
  24. Card holder lives in Idaho, Utah, or Texas
  25. Won the customer over with Kindness