(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Made a customer laugh!
Card holder lives in Idaho, Utah, or Texas
Smiled during an entire call!
Provided call an empathy statement
Customer was on the wrong website
Said "Absolutely"
Said caller's name at least 3 times throughout the call
Diffused a difficult situation for a client
Won the customer over with Kindness
Had a full call without any dead air
Used an appreciation statement on 5 consecutive calls
Got a Kudos call
Refrained from using any trigger language for 5 consecutive calls
Used 5 power words during a call!
Customer gave me a compliment!
Said "Thank you for being a loyal customer"
Thanked a customer for holding
Received a 10/10 Survey!
Said "I would be happy to"
RSCS Call was a 1.5 or higher for sentiment score
Focused on what you CAN do vs CAN'T - avoided trigger language
