(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Received a 10/10 Survey!
Customer was on the wrong website
Used my best customer service voice
Thanked a customer for holding
Refrained from using any trigger language for 5 consecutive calls
Won the customer over with Kindness
Used 5 power words during a call!
Had a full call without any dead air
Diffused a difficult situation for a client
Free!
Card holder lives in Idaho, Utah, or Texas
Thanked a Store Associate
Provided call an empathy statement
Made a customer laugh!
Said "Absolutely"
Said caller's name at least 3 times throughout the call
Used an appreciation statement on 5 consecutive calls
Got a Kudos call
Told customer "have a really great day!"
RSCS Call was a 1.5 or higher for sentiment score
Said "Thank you for being a loyal customer"
Customer gave me a compliment!
Focused on what you CAN do vs CAN'T - avoided trigger language
