This bingo card has 25 words: Customer was on the wrong website, Provided call an empathy statement, Had a full call without any dead air, Focused on what you CAN do vs CAN'T - avoided trigger language, Said "Thank you for being a loyal customer", RSCS Call was a 1.5 or higher for sentiment score, Card holder lives in Idaho, Utah, or Texas, Received a 10/10 Survey!, Used an appreciation statement on 5 consecutive calls, Made a customer laugh!, Said "I would be happy to", Said caller's name at least 3 times throughout the call, Free!, Won the customer over with Kindness, Thanked a customer for holding, Customer gave me a compliment!, Smiled during an entire call!, Used 5 power words during a call!, Thanked a Store Associate, Said "Absolutely", Used my best customer service voice, Diffused a difficult situation for a client, Told customer "have a really great day!", Got a Kudos call and Refrained from using any trigger language for 5 consecutive calls.
Sentiment Bingo | CE BINGO - CSRs | CE BINGO | CE BINGO | CE BINGO
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