Asked howthe weatheris where youliveAsks forwinninglottonumbersFoundanswer inKB withoutassistanceKB reloadsin themiddle of asearchCallfromsalesCalleronlyneedsbalanceHandle 3+policieson onecallThinks theyjust spoke toyou, but theydid notProvidebalancefor B.B.WDOPDisabilityclaimscallCallercommentson longhold timeCombinedque reachover 30Allocationchangeover thephoneEmail ablankformOutboundcall andtheyanswerCommentabout no oneusing faxesanymoreSuper friendly,understandingAORCommentson "ExcellentService"greetingTold everyothercompanyhas SLAsthis longTold no othercompanyhas SLAsthis longNBstatuscallCalled bythe wrongnameAddresschangeAsked howthe weatheris where youliveAsks forwinninglottonumbersFoundanswer inKB withoutassistanceKB reloadsin themiddle of asearchCallfromsalesCalleronlyneedsbalanceHandle 3+policieson onecallThinks theyjust spoke toyou, but theydid notProvidebalancefor B.B.WDOPDisabilityclaimscallCallercommentson longhold timeCombinedque reachover 30Allocationchangeover thephoneEmail ablankformOutboundcall andtheyanswerCommentabout no oneusing faxesanymoreSuper friendly,understandingAORCommentson "ExcellentService"greetingTold everyothercompanyhas SLAsthis longTold no othercompanyhas SLAsthis longNBstatuscallCalled bythe wrongnameAddresschange

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked how the weather is where you live
  2. Asks for winning lotto numbers
  3. Found answer in KB without assistance
  4. KB reloads in the middle of a search
  5. Call from sales
  6. Caller only needs balance
  7. Handle 3+ policies on one call
  8. Thinks they just spoke to you, but they did not
  9. Provide balance for B.B.
  10. WDOP
  11. Disability claims call
  12. Caller comments on long hold time
  13. Combined que reach over 30
  14. Allocation change over the phone
  15. Email a blank form
  16. Outbound call and they answer
  17. Comment about no one using faxes anymore
  18. Super friendly, understanding AOR
  19. Comments on "Excellent Service" greeting
  20. Told every other company has SLAs this long
  21. Told no other company has SLAs this long
  22. NB status call
  23. Called by the wrong name
  24. Address change