AddresschangeCommentson "ExcellentService"greetingThinks theyjust spoke toyou, but theydid notWDOPTold no othercompanyhas SLAsthis longFoundanswer inKB withoutassistanceDisabilityclaimscallEmail ablankformCalleronlyneedsbalanceAsks forwinninglottonumbersProvidebalancefor B.B.Handle 3+policieson onecallNBstatuscallCallfromsalesAllocationchangeover thephoneCalled bythe wrongnameKB reloadsin themiddle of asearchTold everyothercompanyhas SLAsthis longOutboundcall andtheyanswerSuper friendly,understandingAORCommentabout no oneusing faxesanymoreAsked howthe weatheris where youliveCallercommentson longhold timeCombinedque reachover 30AddresschangeCommentson "ExcellentService"greetingThinks theyjust spoke toyou, but theydid notWDOPTold no othercompanyhas SLAsthis longFoundanswer inKB withoutassistanceDisabilityclaimscallEmail ablankformCalleronlyneedsbalanceAsks forwinninglottonumbersProvidebalancefor B.B.Handle 3+policieson onecallNBstatuscallCallfromsalesAllocationchangeover thephoneCalled bythe wrongnameKB reloadsin themiddle of asearchTold everyothercompanyhas SLAsthis longOutboundcall andtheyanswerSuper friendly,understandingAORCommentabout no oneusing faxesanymoreAsked howthe weatheris where youliveCallercommentson longhold timeCombinedque reachover 30

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Address change
  2. Comments on "Excellent Service" greeting
  3. Thinks they just spoke to you, but they did not
  4. WDOP
  5. Told no other company has SLAs this long
  6. Found answer in KB without assistance
  7. Disability claims call
  8. Email a blank form
  9. Caller only needs balance
  10. Asks for winning lotto numbers
  11. Provide balance for B.B.
  12. Handle 3+ policies on one call
  13. NB status call
  14. Call from sales
  15. Allocation change over the phone
  16. Called by the wrong name
  17. KB reloads in the middle of a search
  18. Told every other company has SLAs this long
  19. Outbound call and they answer
  20. Super friendly, understanding AOR
  21. Comment about no one using faxes anymore
  22. Asked how the weather is where you live
  23. Caller comments on long hold time
  24. Combined que reach over 30