Asked howthe weatheris where youliveCommentson "ExcellentService"greetingAddresschangeCommentabout no oneusing faxesanymoreCallercommentson longhold timeWDOPKB reloadsin themiddle of asearchOutboundcall andtheyanswerDisabilityclaimscallSuper friendly,understandingAORProvidebalancefor B.B.CalleronlyneedsbalanceNBstatuscallEmail ablankformTold no othercompanyhas SLAsthis longTold everyothercompanyhas SLAsthis longCombinedque reachover 30Thinks theyjust spoke toyou, but theydid notCallfromsalesHandle 3+policieson onecallAllocationchangeover thephoneCalled bythe wrongnameAsks forwinninglottonumbersFoundanswer inKB withoutassistanceAsked howthe weatheris where youliveCommentson "ExcellentService"greetingAddresschangeCommentabout no oneusing faxesanymoreCallercommentson longhold timeWDOPKB reloadsin themiddle of asearchOutboundcall andtheyanswerDisabilityclaimscallSuper friendly,understandingAORProvidebalancefor B.B.CalleronlyneedsbalanceNBstatuscallEmail ablankformTold no othercompanyhas SLAsthis longTold everyothercompanyhas SLAsthis longCombinedque reachover 30Thinks theyjust spoke toyou, but theydid notCallfromsalesHandle 3+policieson onecallAllocationchangeover thephoneCalled bythe wrongnameAsks forwinninglottonumbersFoundanswer inKB withoutassistance

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked how the weather is where you live
  2. Comments on "Excellent Service" greeting
  3. Address change
  4. Comment about no one using faxes anymore
  5. Caller comments on long hold time
  6. WDOP
  7. KB reloads in the middle of a search
  8. Outbound call and they answer
  9. Disability claims call
  10. Super friendly, understanding AOR
  11. Provide balance for B.B.
  12. Caller only needs balance
  13. NB status call
  14. Email a blank form
  15. Told no other company has SLAs this long
  16. Told every other company has SLAs this long
  17. Combined que reach over 30
  18. Thinks they just spoke to you, but they did not
  19. Call from sales
  20. Handle 3+ policies on one call
  21. Allocation change over the phone
  22. Called by the wrong name
  23. Asks for winning lotto numbers
  24. Found answer in KB without assistance