Commentson "ExcellentService"greetingFoundanswer inKB withoutassistanceThinks theyjust spoke toyou, but theydid notOutboundcall andtheyanswerCalled bythe wrongnameCombinedque reachover 30Asks forwinninglottonumbersAddresschangeProvidebalancefor B.B.Allocationchangeover thephoneCommentabout no oneusing faxesanymoreEmail ablankformSuper friendly,understandingAORWDOPTold no othercompanyhas SLAsthis longCallfromsalesNBstatuscallCallercommentson longhold timeHandle 3+policieson onecallCalleronlyneedsbalanceDisabilityclaimscallTold everyothercompanyhas SLAsthis longKB reloadsin themiddle of asearchAsked howthe weatheris where youliveCommentson "ExcellentService"greetingFoundanswer inKB withoutassistanceThinks theyjust spoke toyou, but theydid notOutboundcall andtheyanswerCalled bythe wrongnameCombinedque reachover 30Asks forwinninglottonumbersAddresschangeProvidebalancefor B.B.Allocationchangeover thephoneCommentabout no oneusing faxesanymoreEmail ablankformSuper friendly,understandingAORWDOPTold no othercompanyhas SLAsthis longCallfromsalesNBstatuscallCallercommentson longhold timeHandle 3+policieson onecallCalleronlyneedsbalanceDisabilityclaimscallTold everyothercompanyhas SLAsthis longKB reloadsin themiddle of asearchAsked howthe weatheris where youlive

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Comments on "Excellent Service" greeting
  2. Found answer in KB without assistance
  3. Thinks they just spoke to you, but they did not
  4. Outbound call and they answer
  5. Called by the wrong name
  6. Combined que reach over 30
  7. Asks for winning lotto numbers
  8. Address change
  9. Provide balance for B.B.
  10. Allocation change over the phone
  11. Comment about no one using faxes anymore
  12. Email a blank form
  13. Super friendly, understanding AOR
  14. WDOP
  15. Told no other company has SLAs this long
  16. Call from sales
  17. NB status call
  18. Caller comments on long hold time
  19. Handle 3+ policies on one call
  20. Caller only needs balance
  21. Disability claims call
  22. Told every other company has SLAs this long
  23. KB reloads in the middle of a search
  24. Asked how the weather is where you live