CalleronlyneedsbalanceEmail ablankformTold no othercompanyhas SLAsthis longProvidebalancefor B.B.Commentabout no oneusing faxesanymoreDisabilityclaimscallAddresschangeHandle 3+policieson onecallAllocationchangeover thephoneAsks forwinninglottonumbersFoundanswer inKB withoutassistanceOutboundcall andtheyanswerKB reloadsin themiddle of asearchSuper friendly,understandingAORCommentson "ExcellentService"greetingCalled bythe wrongnameCallfromsalesAsked howthe weatheris where youliveTold everyothercompanyhas SLAsthis longCombinedque reachover 30Callercommentson longhold timeThinks theyjust spoke toyou, but theydid notWDOPNBstatuscallCalleronlyneedsbalanceEmail ablankformTold no othercompanyhas SLAsthis longProvidebalancefor B.B.Commentabout no oneusing faxesanymoreDisabilityclaimscallAddresschangeHandle 3+policieson onecallAllocationchangeover thephoneAsks forwinninglottonumbersFoundanswer inKB withoutassistanceOutboundcall andtheyanswerKB reloadsin themiddle of asearchSuper friendly,understandingAORCommentson "ExcellentService"greetingCalled bythe wrongnameCallfromsalesAsked howthe weatheris where youliveTold everyothercompanyhas SLAsthis longCombinedque reachover 30Callercommentson longhold timeThinks theyjust spoke toyou, but theydid notWDOPNBstatuscall

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller only needs balance
  2. Email a blank form
  3. Told no other company has SLAs this long
  4. Provide balance for B.B.
  5. Comment about no one using faxes anymore
  6. Disability claims call
  7. Address change
  8. Handle 3+ policies on one call
  9. Allocation change over the phone
  10. Asks for winning lotto numbers
  11. Found answer in KB without assistance
  12. Outbound call and they answer
  13. KB reloads in the middle of a search
  14. Super friendly, understanding AOR
  15. Comments on "Excellent Service" greeting
  16. Called by the wrong name
  17. Call from sales
  18. Asked how the weather is where you live
  19. Told every other company has SLAs this long
  20. Combined que reach over 30
  21. Caller comments on long hold time
  22. Thinks they just spoke to you, but they did not
  23. WDOP
  24. NB status call