Told everyothercompanyhas SLAsthis longTold no othercompanyhas SLAsthis longDisabilityclaimscallFoundanswer inKB withoutassistanceWDOPAsks forwinninglottonumbersCalleronlyneedsbalanceCallfromsalesSuper friendly,understandingAORAddresschangeProvidebalancefor B.B.Allocationchangeover thephoneCallercommentson longhold timeOutboundcall andtheyanswerCombinedque reachover 30Thinks theyjust spoke toyou, but theydid notCommentson "ExcellentService"greetingCommentabout no oneusing faxesanymoreHandle 3+policieson onecallEmail ablankformNBstatuscallAsked howthe weatheris where youliveCalled bythe wrongnameKB reloadsin themiddle of asearchTold everyothercompanyhas SLAsthis longTold no othercompanyhas SLAsthis longDisabilityclaimscallFoundanswer inKB withoutassistanceWDOPAsks forwinninglottonumbersCalleronlyneedsbalanceCallfromsalesSuper friendly,understandingAORAddresschangeProvidebalancefor B.B.Allocationchangeover thephoneCallercommentson longhold timeOutboundcall andtheyanswerCombinedque reachover 30Thinks theyjust spoke toyou, but theydid notCommentson "ExcellentService"greetingCommentabout no oneusing faxesanymoreHandle 3+policieson onecallEmail ablankformNBstatuscallAsked howthe weatheris where youliveCalled bythe wrongnameKB reloadsin themiddle of asearch

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Told every other company has SLAs this long
  2. Told no other company has SLAs this long
  3. Disability claims call
  4. Found answer in KB without assistance
  5. WDOP
  6. Asks for winning lotto numbers
  7. Caller only needs balance
  8. Call from sales
  9. Super friendly, understanding AOR
  10. Address change
  11. Provide balance for B.B.
  12. Allocation change over the phone
  13. Caller comments on long hold time
  14. Outbound call and they answer
  15. Combined que reach over 30
  16. Thinks they just spoke to you, but they did not
  17. Comments on "Excellent Service" greeting
  18. Comment about no one using faxes anymore
  19. Handle 3+ policies on one call
  20. Email a blank form
  21. NB status call
  22. Asked how the weather is where you live
  23. Called by the wrong name
  24. KB reloads in the middle of a search