Told everyothercompanyhas SLAsthis longCalleronlyneedsbalanceTold no othercompanyhas SLAsthis longCommentabout no oneusing faxesanymoreAsked howthe weatheris where youliveCallercommentson longhold timeAddresschangeOutboundcall andtheyanswerAsks forwinninglottonumbersCallfromsalesNBstatuscallThinks theyjust spoke toyou, but theydid notCombinedque reachover 30Email ablankformDisabilityclaimscallHandle 3+policieson onecallAllocationchangeover thephoneCalled bythe wrongnameProvidebalancefor B.B.KB reloadsin themiddle of asearchCommentson "ExcellentService"greetingSuper friendly,understandingAORWDOPFoundanswer inKB withoutassistanceTold everyothercompanyhas SLAsthis longCalleronlyneedsbalanceTold no othercompanyhas SLAsthis longCommentabout no oneusing faxesanymoreAsked howthe weatheris where youliveCallercommentson longhold timeAddresschangeOutboundcall andtheyanswerAsks forwinninglottonumbersCallfromsalesNBstatuscallThinks theyjust spoke toyou, but theydid notCombinedque reachover 30Email ablankformDisabilityclaimscallHandle 3+policieson onecallAllocationchangeover thephoneCalled bythe wrongnameProvidebalancefor B.B.KB reloadsin themiddle of asearchCommentson "ExcellentService"greetingSuper friendly,understandingAORWDOPFoundanswer inKB withoutassistance

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Told every other company has SLAs this long
  2. Caller only needs balance
  3. Told no other company has SLAs this long
  4. Comment about no one using faxes anymore
  5. Asked how the weather is where you live
  6. Caller comments on long hold time
  7. Address change
  8. Outbound call and they answer
  9. Asks for winning lotto numbers
  10. Call from sales
  11. NB status call
  12. Thinks they just spoke to you, but they did not
  13. Combined que reach over 30
  14. Email a blank form
  15. Disability claims call
  16. Handle 3+ policies on one call
  17. Allocation change over the phone
  18. Called by the wrong name
  19. Provide balance for B.B.
  20. KB reloads in the middle of a search
  21. Comments on "Excellent Service" greeting
  22. Super friendly, understanding AOR
  23. WDOP
  24. Found answer in KB without assistance