Outboundcall andtheyanswerAllocationchangeover thephoneCommentabout no oneusing faxesanymoreThinks theyjust spoke toyou, but theydid notTold everyothercompanyhas SLAsthis longCommentson "ExcellentService"greetingNBstatuscallProvidebalancefor B.B.KB reloadsin themiddle of asearchCallercommentson longhold timeFoundanswer inKB withoutassistanceDisabilityclaimscallAsks forwinninglottonumbersCallfromsalesEmail ablankformCalleronlyneedsbalanceSuper friendly,understandingAORAddresschangeHandle 3+policieson onecallAsked howthe weatheris where youliveWDOPCombinedque reachover 30Told no othercompanyhas SLAsthis longCalled bythe wrongnameOutboundcall andtheyanswerAllocationchangeover thephoneCommentabout no oneusing faxesanymoreThinks theyjust spoke toyou, but theydid notTold everyothercompanyhas SLAsthis longCommentson "ExcellentService"greetingNBstatuscallProvidebalancefor B.B.KB reloadsin themiddle of asearchCallercommentson longhold timeFoundanswer inKB withoutassistanceDisabilityclaimscallAsks forwinninglottonumbersCallfromsalesEmail ablankformCalleronlyneedsbalanceSuper friendly,understandingAORAddresschangeHandle 3+policieson onecallAsked howthe weatheris where youliveWDOPCombinedque reachover 30Told no othercompanyhas SLAsthis longCalled bythe wrongname

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Outbound call and they answer
  2. Allocation change over the phone
  3. Comment about no one using faxes anymore
  4. Thinks they just spoke to you, but they did not
  5. Told every other company has SLAs this long
  6. Comments on "Excellent Service" greeting
  7. NB status call
  8. Provide balance for B.B.
  9. KB reloads in the middle of a search
  10. Caller comments on long hold time
  11. Found answer in KB without assistance
  12. Disability claims call
  13. Asks for winning lotto numbers
  14. Call from sales
  15. Email a blank form
  16. Caller only needs balance
  17. Super friendly, understanding AOR
  18. Address change
  19. Handle 3+ policies on one call
  20. Asked how the weather is where you live
  21. WDOP
  22. Combined que reach over 30
  23. Told no other company has SLAs this long
  24. Called by the wrong name