AddresschangeCallercommentson longhold timeThinks theyjust spoke toyou, but theydid notHandle 3+policieson onecallTold everyothercompanyhas SLAsthis longAsked howthe weatheris where youliveCalleronlyneedsbalanceCommentson "ExcellentService"greetingKB reloadsin themiddle of asearchAllocationchangeover thephoneOutboundcall andtheyanswerCalled bythe wrongnameCommentabout no oneusing faxesanymoreEmail ablankformDisabilityclaimscallCallfromsalesCombinedque reachover 30Super friendly,understandingAORAsks forwinninglottonumbersNBstatuscallTold no othercompanyhas SLAsthis longProvidebalancefor B.B.WDOPFoundanswer inKB withoutassistanceAddresschangeCallercommentson longhold timeThinks theyjust spoke toyou, but theydid notHandle 3+policieson onecallTold everyothercompanyhas SLAsthis longAsked howthe weatheris where youliveCalleronlyneedsbalanceCommentson "ExcellentService"greetingKB reloadsin themiddle of asearchAllocationchangeover thephoneOutboundcall andtheyanswerCalled bythe wrongnameCommentabout no oneusing faxesanymoreEmail ablankformDisabilityclaimscallCallfromsalesCombinedque reachover 30Super friendly,understandingAORAsks forwinninglottonumbersNBstatuscallTold no othercompanyhas SLAsthis longProvidebalancefor B.B.WDOPFoundanswer inKB withoutassistance

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Address change
  2. Caller comments on long hold time
  3. Thinks they just spoke to you, but they did not
  4. Handle 3+ policies on one call
  5. Told every other company has SLAs this long
  6. Asked how the weather is where you live
  7. Caller only needs balance
  8. Comments on "Excellent Service" greeting
  9. KB reloads in the middle of a search
  10. Allocation change over the phone
  11. Outbound call and they answer
  12. Called by the wrong name
  13. Comment about no one using faxes anymore
  14. Email a blank form
  15. Disability claims call
  16. Call from sales
  17. Combined que reach over 30
  18. Super friendly, understanding AOR
  19. Asks for winning lotto numbers
  20. NB status call
  21. Told no other company has SLAs this long
  22. Provide balance for B.B.
  23. WDOP
  24. Found answer in KB without assistance