Allocationchangeover thephoneEmail ablankformProvidebalancefor B.B.Callercommentson longhold timeCalleronlyneedsbalanceCommentson "ExcellentService"greetingThinks theyjust spoke toyou, but theydid notAsks forwinninglottonumbersAddresschangeTold everyothercompanyhas SLAsthis longOutboundcall andtheyanswerCallfromsalesFoundanswer inKB withoutassistanceWDOPNBstatuscallDisabilityclaimscallHandle 3+policieson onecallCalled bythe wrongnameAsked howthe weatheris where youliveCommentabout no oneusing faxesanymoreSuper friendly,understandingAORTold no othercompanyhas SLAsthis longKB reloadsin themiddle of asearchCombinedque reachover 30Allocationchangeover thephoneEmail ablankformProvidebalancefor B.B.Callercommentson longhold timeCalleronlyneedsbalanceCommentson "ExcellentService"greetingThinks theyjust spoke toyou, but theydid notAsks forwinninglottonumbersAddresschangeTold everyothercompanyhas SLAsthis longOutboundcall andtheyanswerCallfromsalesFoundanswer inKB withoutassistanceWDOPNBstatuscallDisabilityclaimscallHandle 3+policieson onecallCalled bythe wrongnameAsked howthe weatheris where youliveCommentabout no oneusing faxesanymoreSuper friendly,understandingAORTold no othercompanyhas SLAsthis longKB reloadsin themiddle of asearchCombinedque reachover 30

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Allocation change over the phone
  2. Email a blank form
  3. Provide balance for B.B.
  4. Caller comments on long hold time
  5. Caller only needs balance
  6. Comments on "Excellent Service" greeting
  7. Thinks they just spoke to you, but they did not
  8. Asks for winning lotto numbers
  9. Address change
  10. Told every other company has SLAs this long
  11. Outbound call and they answer
  12. Call from sales
  13. Found answer in KB without assistance
  14. WDOP
  15. NB status call
  16. Disability claims call
  17. Handle 3+ policies on one call
  18. Called by the wrong name
  19. Asked how the weather is where you live
  20. Comment about no one using faxes anymore
  21. Super friendly, understanding AOR
  22. Told no other company has SLAs this long
  23. KB reloads in the middle of a search
  24. Combined que reach over 30