This bingo card has a free space and 24 words: Address change, Called by the wrong name, Caller comments on long hold time, Found answer in KB without assistance, Told every other company has SLAs this long, KB reloads in the middle of a search, Super friendly, understanding AOR, Provide balance for B.B., Handle 3+ policies on one call, Outbound call and they answer, NB status call, Thinks they just spoke to you, but they did not, Caller only needs balance, Asked how the weather is where you live, Combined que reach over 30, Comments on "Excellent Service" greeting, Comment about no one using faxes anymore, Asks for winning lotto numbers, Told no other company has SLAs this long, Allocation change over the phone, WDOP, Disability claims call, Email a blank form and Call from sales.
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