"Can I paywith mydebitcard?""Why didmytransactiondecline?""Can youplease stopsending meoffers toupgrade mycard?""How can I stop theinterest fromcontinuing to chargeon my account? I paymy statementbalance off to preventthis."My statementis too hard toread becausethe print is toosmall.""I filed afraud reportbut foundmore fraudcharges.""Is thereanother wayyou canverify me?""I have a largepurchase I needto make andwant to be sureit will gothrough.""Can Itransfer abalance?""I made a paymenton both of myaccounts but bothpayments showed upon only one account.""I am not acustomer but IfoundsomeonesCapital OneCredit Card.""I don't want toreceive mystatementsonline. I preferpaperstatements.""When willmy billingstatementclose?""I just gotmarried/divorceand I need toupdate myname on theaccount.""I don't have timeto stay on thephone can yousend me an emailon how to enrollonline?""The systemcouldn't verifymy SSN. Doyou have thecorrectinformtaion?""I want tocancel thecredit balancerefund andleave in on myaccount.""How do I stop theinterest? Mypayment wasreturned when theagent entered thewrong paymentinfo."I have acreditbalance. CanI have thatsent to me?""Is there a cardthat I canswitch towithout amembershipfee?""Can you pleasetell me howmuch mydeposit was formy securedcard?""I made apayment onmy accountbut I don't seeit posted.""I need toupdate myincome Ichangedjobs.""I would likemy ... to beable tomanage theaccount.""Can I paywith mydebitcard?""Why didmytransactiondecline?""Can youplease stopsending meoffers toupgrade mycard?""How can I stop theinterest fromcontinuing to chargeon my account? I paymy statementbalance off to preventthis."My statementis too hard toread becausethe print is toosmall.""I filed afraud reportbut foundmore fraudcharges.""Is thereanother wayyou canverify me?""I have a largepurchase I needto make andwant to be sureit will gothrough.""Can Itransfer abalance?""I made a paymenton both of myaccounts but bothpayments showed upon only one account.""I am not acustomer but IfoundsomeonesCapital OneCredit Card.""I don't want toreceive mystatementsonline. I preferpaperstatements.""When willmy billingstatementclose?""I just gotmarried/divorceand I need toupdate myname on theaccount.""I don't have timeto stay on thephone can yousend me an emailon how to enrollonline?""The systemcouldn't verifymy SSN. Doyou have thecorrectinformtaion?""I want tocancel thecredit balancerefund andleave in on myaccount.""How do I stop theinterest? Mypayment wasreturned when theagent entered thewrong paymentinfo."I have acreditbalance. CanI have thatsent to me?""Is there a cardthat I canswitch towithout amembershipfee?""Can you pleasetell me howmuch mydeposit was formy securedcard?""I made apayment onmy accountbut I don't seeit posted.""I need toupdate myincome Ichangedjobs.""I would likemy ... to beable tomanage theaccount."

GOLD STANDARD CALLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Can I pay with my debit card?"
  2. "Why did my transaction decline?"
  3. "Can you please stop sending me offers to upgrade my card?"
  4. "How can I stop the interest from continuing to charge on my account? I pay my statement balance off to prevent this.
  5. "My statement is too hard to read because the print is too small."
  6. "I filed a fraud report but found more fraud charges."
  7. "Is there another way you can verify me?"
  8. "I have a large purchase I need to make and want to be sure it will go through."
  9. "Can I transfer a balance?"
  10. "I made a payment on both of my accounts but both payments showed up on only one account."
  11. "I am not a customer but I found someones Capital One Credit Card."
  12. "I don't want to receive my statements online. I prefer paper statements."
  13. "When will my billing statement close?"
  14. "I just got married/divorce and I need to update my name on the account."
  15. "I don't have time to stay on the phone can you send me an email on how to enroll online?"
  16. "The system couldn't verify my SSN. Do you have the correct informtaion?"
  17. "I want to cancel the credit balance refund and leave in on my account."
  18. "How do I stop the interest? My payment was returned when the agent entered the wrong payment info.
  19. "I have a credit balance. Can I have that sent to me?"
  20. "Is there a card that I can switch to without a membership fee?"
  21. "Can you please tell me how much my deposit was for my secured card?"
  22. "I made a payment on my account but I don't see it posted."
  23. "I need to update my income I changed jobs."
  24. "I would like my ... to be able to manage the account."