"Can I paywith mydebitcard?""I would likemy ... to beable tomanage theaccount.""I just gotmarried/divorceand I need toupdate myname on theaccount.""Can Itransfer abalance?""I am not acustomer but IfoundsomeonesCapital OneCredit Card.""Can you pleasetell me howmuch mydeposit was formy securedcard?""I made apayment onmy accountbut I don't seeit posted.""When willmy billingstatementclose?""I don't want toreceive mystatementsonline. I preferpaperstatements.""Is there a cardthat I canswitch towithout amembershipfee?""I have acreditbalance. CanI have thatsent to me?""The systemcouldn't verifymy SSN. Doyou have thecorrectinformtaion?""Can youplease stopsending meoffers toupgrade mycard?""I made a paymenton both of myaccounts but bothpayments showed upon only one account.""Is thereanother wayyou canverify me?""How can I stop theinterest fromcontinuing to chargeon my account? I paymy statementbalance off to preventthis."I filed afraud reportbut foundmore fraudcharges.""I don't have timeto stay on thephone can yousend me an emailon how to enrollonline?""I want tocancel thecredit balancerefund andleave in on myaccount.""My statementis too hard toread becausethe print is toosmall.""I have a largepurchase I needto make andwant to be sureit will gothrough.""Why didmytransactiondecline?""I need toupdate myincome Ichangedjobs.""How do I stop theinterest? Mypayment wasreturned when theagent entered thewrong paymentinfo."Can I paywith mydebitcard?""I would likemy ... to beable tomanage theaccount.""I just gotmarried/divorceand I need toupdate myname on theaccount.""Can Itransfer abalance?""I am not acustomer but IfoundsomeonesCapital OneCredit Card.""Can you pleasetell me howmuch mydeposit was formy securedcard?""I made apayment onmy accountbut I don't seeit posted.""When willmy billingstatementclose?""I don't want toreceive mystatementsonline. I preferpaperstatements.""Is there a cardthat I canswitch towithout amembershipfee?""I have acreditbalance. CanI have thatsent to me?""The systemcouldn't verifymy SSN. Doyou have thecorrectinformtaion?""Can youplease stopsending meoffers toupgrade mycard?""I made a paymenton both of myaccounts but bothpayments showed upon only one account.""Is thereanother wayyou canverify me?""How can I stop theinterest fromcontinuing to chargeon my account? I paymy statementbalance off to preventthis."I filed afraud reportbut foundmore fraudcharges.""I don't have timeto stay on thephone can yousend me an emailon how to enrollonline?""I want tocancel thecredit balancerefund andleave in on myaccount.""My statementis too hard toread becausethe print is toosmall.""I have a largepurchase I needto make andwant to be sureit will gothrough.""Why didmytransactiondecline?""I need toupdate myincome Ichangedjobs.""How do I stop theinterest? Mypayment wasreturned when theagent entered thewrong paymentinfo.

GOLD STANDARD CALLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Can I pay with my debit card?"
  2. "I would like my ... to be able to manage the account."
  3. "I just got married/divorce and I need to update my name on the account."
  4. "Can I transfer a balance?"
  5. "I am not a customer but I found someones Capital One Credit Card."
  6. "Can you please tell me how much my deposit was for my secured card?"
  7. "I made a payment on my account but I don't see it posted."
  8. "When will my billing statement close?"
  9. "I don't want to receive my statements online. I prefer paper statements."
  10. "Is there a card that I can switch to without a membership fee?"
  11. "I have a credit balance. Can I have that sent to me?"
  12. "The system couldn't verify my SSN. Do you have the correct informtaion?"
  13. "Can you please stop sending me offers to upgrade my card?"
  14. "I made a payment on both of my accounts but both payments showed up on only one account."
  15. "Is there another way you can verify me?"
  16. "How can I stop the interest from continuing to charge on my account? I pay my statement balance off to prevent this.
  17. "I filed a fraud report but found more fraud charges."
  18. "I don't have time to stay on the phone can you send me an email on how to enroll online?"
  19. "I want to cancel the credit balance refund and leave in on my account."
  20. "My statement is too hard to read because the print is too small."
  21. "I have a large purchase I need to make and want to be sure it will go through."
  22. "Why did my transaction decline?"
  23. "I need to update my income I changed jobs."
  24. "How do I stop the interest? My payment was returned when the agent entered the wrong payment info.