"How can I stop theinterest fromcontinuing to chargeon my account? I paymy statementbalance off to preventthis."I have acreditbalance. CanI have thatsent to me?""I don't want toreceive mystatementsonline. I preferpaperstatements.""Is thereanother wayyou canverify me?""The systemcouldn't verifymy SSN. Doyou have thecorrectinformtaion?""Can Itransfer abalance?""I have a largepurchase I needto make andwant to be sureit will gothrough.""I would likemy ... to beable tomanage theaccount.""I don't have timeto stay on thephone can yousend me an emailon how to enrollonline?""I made apayment onmy accountbut I don't seeit posted.""I filed afraud reportbut foundmore fraudcharges.""My statementis too hard toread becausethe print is toosmall.""Is there a cardthat I canswitch towithout amembershipfee?""How do I stop theinterest? Mypayment wasreturned when theagent entered thewrong paymentinfo."I want tocancel thecredit balancerefund andleave in on myaccount.""I am not acustomer but IfoundsomeonesCapital OneCredit Card.""Can I paywith mydebitcard?""I just gotmarried/divorceand I need toupdate myname on theaccount.""I made a paymenton both of myaccounts but bothpayments showed upon only one account.""When willmy billingstatementclose?""Can you pleasetell me howmuch mydeposit was formy securedcard?""I need toupdate myincome Ichangedjobs.""Can youplease stopsending meoffers toupgrade mycard?""Why didmytransactiondecline?""How can I stop theinterest fromcontinuing to chargeon my account? I paymy statementbalance off to preventthis."I have acreditbalance. CanI have thatsent to me?""I don't want toreceive mystatementsonline. I preferpaperstatements.""Is thereanother wayyou canverify me?""The systemcouldn't verifymy SSN. Doyou have thecorrectinformtaion?""Can Itransfer abalance?""I have a largepurchase I needto make andwant to be sureit will gothrough.""I would likemy ... to beable tomanage theaccount.""I don't have timeto stay on thephone can yousend me an emailon how to enrollonline?""I made apayment onmy accountbut I don't seeit posted.""I filed afraud reportbut foundmore fraudcharges.""My statementis too hard toread becausethe print is toosmall.""Is there a cardthat I canswitch towithout amembershipfee?""How do I stop theinterest? Mypayment wasreturned when theagent entered thewrong paymentinfo."I want tocancel thecredit balancerefund andleave in on myaccount.""I am not acustomer but IfoundsomeonesCapital OneCredit Card.""Can I paywith mydebitcard?""I just gotmarried/divorceand I need toupdate myname on theaccount.""I made a paymenton both of myaccounts but bothpayments showed upon only one account.""When willmy billingstatementclose?""Can you pleasetell me howmuch mydeposit was formy securedcard?""I need toupdate myincome Ichangedjobs.""Can youplease stopsending meoffers toupgrade mycard?""Why didmytransactiondecline?"

GOLD STANDARD CALLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "How can I stop the interest from continuing to charge on my account? I pay my statement balance off to prevent this.
  2. "I have a credit balance. Can I have that sent to me?"
  3. "I don't want to receive my statements online. I prefer paper statements."
  4. "Is there another way you can verify me?"
  5. "The system couldn't verify my SSN. Do you have the correct informtaion?"
  6. "Can I transfer a balance?"
  7. "I have a large purchase I need to make and want to be sure it will go through."
  8. "I would like my ... to be able to manage the account."
  9. "I don't have time to stay on the phone can you send me an email on how to enroll online?"
  10. "I made a payment on my account but I don't see it posted."
  11. "I filed a fraud report but found more fraud charges."
  12. "My statement is too hard to read because the print is too small."
  13. "Is there a card that I can switch to without a membership fee?"
  14. "How do I stop the interest? My payment was returned when the agent entered the wrong payment info.
  15. "I want to cancel the credit balance refund and leave in on my account."
  16. "I am not a customer but I found someones Capital One Credit Card."
  17. "Can I pay with my debit card?"
  18. "I just got married/divorce and I need to update my name on the account."
  19. "I made a payment on both of my accounts but both payments showed up on only one account."
  20. "When will my billing statement close?"
  21. "Can you please tell me how much my deposit was for my secured card?"
  22. "I need to update my income I changed jobs."
  23. "Can you please stop sending me offers to upgrade my card?"
  24. "Why did my transaction decline?"