"Is thereanother wayyou canverify me?""Why didmytransactiondecline?""I don't have timeto stay on thephone can yousend me an emailon how to enrollonline?""My statementis too hard toread becausethe print is toosmall.""The systemcouldn't verifymy SSN. Doyou have thecorrectinformtaion?""I made apayment onmy accountbut I don't seeit posted.""I have acreditbalance. CanI have thatsent to me?""When willmy billingstatementclose?""I just gotmarried/divorceand I need toupdate myname on theaccount.""Can youplease stopsending meoffers toupgrade mycard?""Can I paywith mydebitcard?""Can Itransfer abalance?""How do I stop theinterest? Mypayment wasreturned when theagent entered thewrong paymentinfo."I am not acustomer but IfoundsomeonesCapital OneCredit Card.""I would likemy ... to beable tomanage theaccount.""I have a largepurchase I needto make andwant to be sureit will gothrough.""I need toupdate myincome Ichangedjobs.""I made a paymenton both of myaccounts but bothpayments showed upon only one account.""Can you pleasetell me howmuch mydeposit was formy securedcard?""I want tocancel thecredit balancerefund andleave in on myaccount.""I filed afraud reportbut foundmore fraudcharges.""I don't want toreceive mystatementsonline. I preferpaperstatements.""Is there a cardthat I canswitch towithout amembershipfee?""How can I stop theinterest fromcontinuing to chargeon my account? I paymy statementbalance off to preventthis."Is thereanother wayyou canverify me?""Why didmytransactiondecline?""I don't have timeto stay on thephone can yousend me an emailon how to enrollonline?""My statementis too hard toread becausethe print is toosmall.""The systemcouldn't verifymy SSN. Doyou have thecorrectinformtaion?""I made apayment onmy accountbut I don't seeit posted.""I have acreditbalance. CanI have thatsent to me?""When willmy billingstatementclose?""I just gotmarried/divorceand I need toupdate myname on theaccount.""Can youplease stopsending meoffers toupgrade mycard?""Can I paywith mydebitcard?""Can Itransfer abalance?""How do I stop theinterest? Mypayment wasreturned when theagent entered thewrong paymentinfo."I am not acustomer but IfoundsomeonesCapital OneCredit Card.""I would likemy ... to beable tomanage theaccount.""I have a largepurchase I needto make andwant to be sureit will gothrough.""I need toupdate myincome Ichangedjobs.""I made a paymenton both of myaccounts but bothpayments showed upon only one account.""Can you pleasetell me howmuch mydeposit was formy securedcard?""I want tocancel thecredit balancerefund andleave in on myaccount.""I filed afraud reportbut foundmore fraudcharges.""I don't want toreceive mystatementsonline. I preferpaperstatements.""Is there a cardthat I canswitch towithout amembershipfee?""How can I stop theinterest fromcontinuing to chargeon my account? I paymy statementbalance off to preventthis.

GOLD STANDARD CALLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Is there another way you can verify me?"
  2. "Why did my transaction decline?"
  3. "I don't have time to stay on the phone can you send me an email on how to enroll online?"
  4. "My statement is too hard to read because the print is too small."
  5. "The system couldn't verify my SSN. Do you have the correct informtaion?"
  6. "I made a payment on my account but I don't see it posted."
  7. "I have a credit balance. Can I have that sent to me?"
  8. "When will my billing statement close?"
  9. "I just got married/divorce and I need to update my name on the account."
  10. "Can you please stop sending me offers to upgrade my card?"
  11. "Can I pay with my debit card?"
  12. "Can I transfer a balance?"
  13. "How do I stop the interest? My payment was returned when the agent entered the wrong payment info.
  14. "I am not a customer but I found someones Capital One Credit Card."
  15. "I would like my ... to be able to manage the account."
  16. "I have a large purchase I need to make and want to be sure it will go through."
  17. "I need to update my income I changed jobs."
  18. "I made a payment on both of my accounts but both payments showed up on only one account."
  19. "Can you please tell me how much my deposit was for my secured card?"
  20. "I want to cancel the credit balance refund and leave in on my account."
  21. "I filed a fraud report but found more fraud charges."
  22. "I don't want to receive my statements online. I prefer paper statements."
  23. "Is there a card that I can switch to without a membership fee?"
  24. "How can I stop the interest from continuing to charge on my account? I pay my statement balance off to prevent this.