"How can I stop theinterest fromcontinuing to chargeon my account? I paymy statementbalance off to preventthis."I don't want toreceive mystatementsonline. I preferpaperstatements.""My statementis too hard toread becausethe print is toosmall.""Can I paywith mydebitcard?""How do I stop theinterest? Mypayment wasreturned when theagent entered thewrong paymentinfo."Can Itransfer abalance?""I made a paymenton both of myaccounts but bothpayments showed upon only one account.""I don't have timeto stay on thephone can yousend me an emailon how to enrollonline?""I want tocancel thecredit balancerefund andleave in on myaccount.""I filed afraud reportbut foundmore fraudcharges.""I am not acustomer but IfoundsomeonesCapital OneCredit Card.""Why didmytransactiondecline?""Is there a cardthat I canswitch towithout amembershipfee?""I need toupdate myincome Ichangedjobs.""I have acreditbalance. CanI have thatsent to me?""Can youplease stopsending meoffers toupgrade mycard?""I made apayment onmy accountbut I don't seeit posted.""Can you pleasetell me howmuch mydeposit was formy securedcard?""Is thereanother wayyou canverify me?""When willmy billingstatementclose?""I would likemy ... to beable tomanage theaccount.""I just gotmarried/divorceand I need toupdate myname on theaccount.""I have a largepurchase I needto make andwant to be sureit will gothrough.""The systemcouldn't verifymy SSN. Doyou have thecorrectinformtaion?""How can I stop theinterest fromcontinuing to chargeon my account? I paymy statementbalance off to preventthis."I don't want toreceive mystatementsonline. I preferpaperstatements.""My statementis too hard toread becausethe print is toosmall.""Can I paywith mydebitcard?""How do I stop theinterest? Mypayment wasreturned when theagent entered thewrong paymentinfo."Can Itransfer abalance?""I made a paymenton both of myaccounts but bothpayments showed upon only one account.""I don't have timeto stay on thephone can yousend me an emailon how to enrollonline?""I want tocancel thecredit balancerefund andleave in on myaccount.""I filed afraud reportbut foundmore fraudcharges.""I am not acustomer but IfoundsomeonesCapital OneCredit Card.""Why didmytransactiondecline?""Is there a cardthat I canswitch towithout amembershipfee?""I need toupdate myincome Ichangedjobs.""I have acreditbalance. CanI have thatsent to me?""Can youplease stopsending meoffers toupgrade mycard?""I made apayment onmy accountbut I don't seeit posted.""Can you pleasetell me howmuch mydeposit was formy securedcard?""Is thereanother wayyou canverify me?""When willmy billingstatementclose?""I would likemy ... to beable tomanage theaccount.""I just gotmarried/divorceand I need toupdate myname on theaccount.""I have a largepurchase I needto make andwant to be sureit will gothrough.""The systemcouldn't verifymy SSN. Doyou have thecorrectinformtaion?"

GOLD STANDARD CALLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "How can I stop the interest from continuing to charge on my account? I pay my statement balance off to prevent this.
  2. "I don't want to receive my statements online. I prefer paper statements."
  3. "My statement is too hard to read because the print is too small."
  4. "Can I pay with my debit card?"
  5. "How do I stop the interest? My payment was returned when the agent entered the wrong payment info.
  6. "Can I transfer a balance?"
  7. "I made a payment on both of my accounts but both payments showed up on only one account."
  8. "I don't have time to stay on the phone can you send me an email on how to enroll online?"
  9. "I want to cancel the credit balance refund and leave in on my account."
  10. "I filed a fraud report but found more fraud charges."
  11. "I am not a customer but I found someones Capital One Credit Card."
  12. "Why did my transaction decline?"
  13. "Is there a card that I can switch to without a membership fee?"
  14. "I need to update my income I changed jobs."
  15. "I have a credit balance. Can I have that sent to me?"
  16. "Can you please stop sending me offers to upgrade my card?"
  17. "I made a payment on my account but I don't see it posted."
  18. "Can you please tell me how much my deposit was for my secured card?"
  19. "Is there another way you can verify me?"
  20. "When will my billing statement close?"
  21. "I would like my ... to be able to manage the account."
  22. "I just got married/divorce and I need to update my name on the account."
  23. "I have a large purchase I need to make and want to be sure it will go through."
  24. "The system couldn't verify my SSN. Do you have the correct informtaion?"