Talkingthrough atranslatorCalleranswerstheir ownquestionSidekicksetupUsing ahotspot torun theirbusinessCalled bythe wrongnameWhy do thesecustomer allhavebalances?(All OF deals)Caller putsyou on holdand youhave to callthem backNSFW oncaller’scomputer'I didn'tknowFrazer hadAccounting'Dealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Windowstrying to usethe OkidataESC driverHasn’tupdated inmore than4 months“I don’thave __form.” But,they do.Caller doesn’tknow what theissue really isas the bosshad them callImmediatelyasks for helpdesk # uponanswering‘Can youprogram thisscan of aform forme?’Needs aserver swap.Verificationon file.Asks foraccounting butonly needs tomake apaymentConstantlyminimizingtask bar thatwill not staymaximizedWork witha CID<1000Needs aserver swap.No ownershipverificationon file“Whatforms do Ineed toprint?”Wrestlingfor themouseBeing inGreen formore than10 minutesRetrievingand saving aprospect toprint formsfor a prospectHow tocancela saleCurse ofthemorningmeetingTalkingwith foodin theirmouth“My websiteisn’t gettingmy pictures.”Asking them totalk to theiraccountant andthey are theaccountantAnimal makinganimal noises inthe background.Why is that evenat a cardealership?Dealershipis husbandand wifeteamCalls for anissue not evenremotelyrelated toFrazer orselling carsMileageprintingincorrectly“How doI printforms?”Another CSRalso workingwith the sameCID at thesame time butdifferent callerIssue resolveson its ownwhen you pickup or as soonas you connectCallerhangs uponaccident“I am aprogrammer,‘this’ shouldbe reallyeasy.”Dealer’sfirst saleCalling anOKI anythingbut “OKIData”Work withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forAny call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshAsks foranother CSRby desknumberExplainingsimple interestto dealer /dealer’scustomerDesktopfilledentirelywith icons"I thoughtFrazerupdateddaily?"Screamingor fightingin thebackgroundCalling dealerand have topress anumber of adepartmentTalkingthrough atranslatorCalleranswerstheir ownquestionSidekicksetupUsing ahotspot torun theirbusinessCalled bythe wrongnameWhy do thesecustomer allhavebalances?(All OF deals)Caller putsyou on holdand youhave to callthem backNSFW oncaller’scomputer'I didn'tknowFrazer hadAccounting'Dealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Windowstrying to usethe OkidataESC driverHasn’tupdated inmore than4 months“I don’thave __form.” But,they do.Caller doesn’tknow what theissue really isas the bosshad them callImmediatelyasks for helpdesk # uponanswering‘Can youprogram thisscan of aform forme?’Needs aserver swap.Verificationon file.Asks foraccounting butonly needs tomake apaymentConstantlyminimizingtask bar thatwill not staymaximizedWork witha CID<1000Needs aserver swap.No ownershipverificationon file“Whatforms do Ineed toprint?”Wrestlingfor themouseBeing inGreen formore than10 minutesRetrievingand saving aprospect toprint formsfor a prospectHow tocancela saleCurse ofthemorningmeetingTalkingwith foodin theirmouth“My websiteisn’t gettingmy pictures.”Asking them totalk to theiraccountant andthey are theaccountantAnimal makinganimal noises inthe background.Why is that evenat a cardealership?Dealershipis husbandand wifeteamCalls for anissue not evenremotelyrelated toFrazer orselling carsMileageprintingincorrectly“How doI printforms?”Another CSRalso workingwith the sameCID at thesame time butdifferent callerIssue resolveson its ownwhen you pickup or as soonas you connectCallerhangs uponaccident“I am aprogrammer,‘this’ shouldbe reallyeasy.”Dealer’sfirst saleCalling anOKI anythingbut “OKIData”Work withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forAny call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshAsks foranother CSRby desknumberExplainingsimple interestto dealer /dealer’scustomerDesktopfilledentirelywith icons"I thoughtFrazerupdateddaily?"Screamingor fightingin thebackgroundCalling dealerand have topress anumber of adepartment

2022 Frazer CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talking through a translator
  2. Caller answers their own question
  3. Sidekick setup
  4. Using a hotspot to run their business
  5. Called by the wrong name
  6. Why do these customer all have balances? (All OF deals)
  7. Caller puts you on hold and you have to call them back
  8. NSFW on caller’s computer
  9. 'I didn't know Frazer had Accounting'
  10. Dealer asks to connect for something that can be explained in less time than it takes to connect.
  11. Windows trying to use the Okidata ESC driver
  12. Hasn’t updated in more than 4 months
  13. “I don’t have __ form.” But, they do.
  14. Caller doesn’t know what the issue really is as the boss had them call
  15. Immediately asks for help desk # upon answering
  16. ‘Can you program this scan of a form for me?’
  17. Needs a server swap. Verification on file.
  18. Asks for accounting but only needs to make a payment
  19. Constantly minimizing task bar that will not stay maximized
  20. Work with a CID <1000
  21. Needs a server swap. No ownership verification on file
  22. “What forms do I need to print?”
  23. Wrestling for the mouse
  24. Being in Green for more than 10 minutes
  25. Retrieving and saving a prospect to print forms for a prospect
  26. How to cancel a sale
  27. Curse of the morning meeting
  28. Talking with food in their mouth
  29. “My website isn’t getting my pictures.”
  30. Asking them to talk to their accountant and they are the accountant
  31. Animal making animal noises in the background. Why is that even at a car dealership?
  32. Dealership is husband and wife team
  33. Calls for an issue not even remotely related to Frazer or selling cars
  34. Mileage printing incorrectly
  35. “How do I print forms?”
  36. Another CSR also working with the same CID at the same time but different caller
  37. Issue resolves on its own when you pick up or as soon as you connect
  38. Caller hangs up on accident
  39. “I am a programmer, ‘this’ should be really easy.”
  40. Dealer’s first sale
  41. Calling an OKI anything but “OKI Data”
  42. Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
  43. Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
  44. Asks for another CSR by desk number
  45. Explaining simple interest to dealer / dealer’s customer
  46. Desktop filled entirely with icons
  47. "I thought Frazer updated daily?"
  48. Screaming or fighting in the background
  49. Calling dealer and have to press a number of a department