(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“What forms do I need to print?”
Constantly minimizing task bar that will not stay maximized
Dealer’s first sale
Caller hangs up on accident
Calls for an issue not even remotely related to Frazer or selling cars
“How do I print forms?”
Desktop filled entirely with icons
Issue resolves on its own when you pick up or as soon as you connect
Sidekick setup
Caller answers their own question
Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
“I don’t have __ form.” But, they do.
Mileage printing incorrectly
Calling an OKI anything but “OKI Data”
Called by the wrong name
“My website isn’t getting my pictures.”
Windows trying to use the Okidata ESC driver
Screaming or fighting in the background
Retrieving and saving a prospect to print forms for a prospect
Using a hotspot to run their business
Talking through a translator
Talking with food in their mouth
Why do these customer all have balances? (All OF deals)
Curse of the morning meeting
Immediately asks for help desk # upon answering
Dealership is husband and wife team
"I thought Frazer updated daily?"
Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
Wrestling for the mouse
'I didn't know Frazer had Accounting'
Being in Green for more than 10 minutes
Another CSR also working with the same CID at the same time but different caller
NSFW on caller’s computer
Dealer asks to connect for something that can be explained in less time than it takes to connect.
Asks for accounting but only needs to make a payment
Calling dealer and have to press a number of a department
How to cancel a sale
Hasn’t updated in more than 4 months
Needs a server swap. No ownership verification on file
Needs a server swap. Verification on file.
Asks for another CSR by desk number
“I am a programmer, ‘this’ should be really easy.”
Explaining simple interest to dealer / dealer’s customer
Asking them to talk to their accountant and they are the accountant
Work with a CID <1000
Animal making animal noises in the background. Why is that even at a car dealership?
Caller puts you on hold and you have to call them back
‘Can you program this scan of a form for me?’
Caller doesn’t know what the issue really is as the boss had them call
