(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“I don’t have __ form.” But, they do.
Explaining simple interest to dealer / dealer’s customer
Screaming or fighting in the background
Sidekick setup
Desktop filled entirely with icons
“What forms do I need to print?”
Being in Green for more than 10 minutes
Caller hangs up on accident
Using a hotspot to run their business
Another CSR also working with the same CID at the same time but different caller
Needs a server swap. Verification on file.
Caller puts you on hold and you have to call them back
Needs a server swap. No ownership verification on file
Curse of the morning meeting
‘Can you program this scan of a form for me?’
“My website isn’t getting my pictures.”
NSFW on caller’s computer
Asking them to talk to their accountant and they are the accountant
“How do I print forms?”
Why do these customer all have balances? (All OF deals)
Animal making animal noises in the background. Why is that even at a car dealership?
Dealership is husband and wife team
Called by the wrong name
Calls for an issue not even remotely related to Frazer or selling cars
Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
Mileage printing incorrectly
Immediately asks for help desk # upon answering
Dealer asks to connect for something that can be explained in less time than it takes to connect.
How to cancel a sale
'I didn't know Frazer had Accounting'
Retrieving and saving a prospect to print forms for a prospect
Constantly minimizing task bar that will not stay maximized
Talking through a translator
Issue resolves on its own when you pick up or as soon as you connect
"I thought Frazer updated daily?"
Windows trying to use the Okidata ESC driver
Asks for accounting but only needs to make a payment
Calling dealer and have to press a number of a department
Caller doesn’t know what the issue really is as the boss had them call
“I am a programmer, ‘this’ should be really easy.”
Dealer’s first sale
Talking with food in their mouth
Work with a CID <1000
Hasn’t updated in more than 4 months
Asks for another CSR by desk number
Wrestling for the mouse
Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
