(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Dealership is husband and wife team
Immediately asks for help desk # upon answering
“My website isn’t getting my pictures.”
How to cancel a sale
Issue resolves on its own when you pick up or as soon as you connect
Needs a server swap. No ownership verification on file
Being in Green for more than 10 minutes
Using a hotspot to run their business
Calls for an issue not even remotely related to Frazer or selling cars
Curse of the morning meeting
Calling dealer and have to press a number of a department
Windows trying to use the Okidata ESC driver
'I didn't know Frazer had Accounting'
Called by the wrong name
"I thought Frazer updated daily?"
Desktop filled entirely with icons
Caller doesn’t know what the issue really is as the boss had them call
Animal making animal noises in the background. Why is that even at a car dealership?
Work with a CID <1000
Needs a server swap. Verification on file.
Wrestling for the mouse
NSFW on caller’s computer
Caller hangs up on accident
Caller answers their own question
Asking them to talk to their accountant and they are the accountant
Calling an OKI anything but “OKI Data”
“I am a programmer, ‘this’ should be really easy.”
Another CSR also working with the same CID at the same time but different caller
Explaining simple interest to dealer / dealer’s customer
Screaming or fighting in the background
Why do these customer all have balances? (All OF deals)
“I don’t have __ form.” But, they do.
Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
Retrieving and saving a prospect to print forms for a prospect
Hasn’t updated in more than 4 months
Dealer’s first sale
Constantly minimizing task bar that will not stay maximized
Mileage printing incorrectly
Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
Talking through a translator
“How do I print forms?”
Sidekick setup
Asks for another CSR by desk number
Talking with food in their mouth
Dealer asks to connect for something that can be explained in less time than it takes to connect.
Asks for accounting but only needs to make a payment
Caller puts you on hold and you have to call them back
