(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
Asks for another CSR by desk number
Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
Why do these customer all have balances? (All OF deals)
Caller puts you on hold and you have to call them back
Asking them to talk to their accountant and they are the accountant
Dealer’s first sale
Caller hangs up on accident
“I don’t have __ form.” But, they do.
Issue resolves on its own when you pick up or as soon as you connect
Screaming or fighting in the background
“What forms do I need to print?”
Wrestling for the mouse
Caller answers their own question
Sidekick setup
How to cancel a sale
“My website isn’t getting my pictures.”
Another CSR also working with the same CID at the same time but different caller
Asks for accounting but only needs to make a payment
Caller doesn’t know what the issue really is as the boss had them call
Windows trying to use the Okidata ESC driver
Talking through a translator
'I didn't know Frazer had Accounting'
Calling dealer and have to press a number of a department
Animal making animal noises in the background. Why is that even at a car dealership?
Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
Immediately asks for help desk # upon answering
“I am a programmer, ‘this’ should be really easy.”
Work with a CID <1000
Called by the wrong name
Calling an OKI anything but “OKI Data”
Desktop filled entirely with icons
Dealership is husband and wife team
Mileage printing incorrectly
Calls for an issue not even remotely related to Frazer or selling cars
Retrieving and saving a prospect to print forms for a prospect
Needs a server swap. No ownership verification on file
Constantly minimizing task bar that will not stay maximized
Needs a server swap. Verification on file.
"I thought Frazer updated daily?"
Hasn’t updated in more than 4 months
Explaining simple interest to dealer / dealer’s customer
Dealer asks to connect for something that can be explained in less time than it takes to connect.
