(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Called by the wrong name
Talking through a translator
Calls for an issue not even remotely related to Frazer or selling cars
Another CSR also working with the same CID at the same time but different caller
Windows trying to use the Okidata ESC driver
Curse of the morning meeting
Work with a CID <1000
Talking with food in their mouth
Calling an OKI anything but “OKI Data”
Needs a server swap. No ownership verification on file
Desktop filled entirely with icons
Caller hangs up on accident
'I didn't know Frazer had Accounting'
Dealership is husband and wife team
Wrestling for the mouse
Dealer’s first sale
Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
Dealer asks to connect for something that can be explained in less time than it takes to connect.
Asks for accounting but only needs to make a payment
Hasn’t updated in more than 4 months
“I am a programmer, ‘this’ should be really easy.”
Animal making animal noises in the background. Why is that even at a car dealership?
Needs a server swap. Verification on file.
Caller doesn’t know what the issue really is as the boss had them call
Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
Immediately asks for help desk # upon answering
How to cancel a sale
Retrieving and saving a prospect to print forms for a prospect
Constantly minimizing task bar that will not stay maximized
Being in Green for more than 10 minutes
Caller answers their own question
Mileage printing incorrectly
Explaining simple interest to dealer / dealer’s customer
Screaming or fighting in the background
Using a hotspot to run their business
Issue resolves on its own when you pick up or as soon as you connect
Calling dealer and have to press a number of a department
“What forms do I need to print?”
‘Can you program this scan of a form for me?’
Why do these customer all have balances? (All OF deals)
“I don’t have __ form.” But, they do.
Asks for another CSR by desk number
Sidekick setup
NSFW on caller’s computer
Caller puts you on hold and you have to call them back
“How do I print forms?”
"I thought Frazer updated daily?"
“My website isn’t getting my pictures.”
Asking them to talk to their accountant and they are the accountant
