(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Payments: Resolve Payment Issues
"When does my promotional rate end?"
(empath terms and settings)
ADA Request in Empath
"Why is my payment not reflected in my available credit?"
(OTB Hold)
Transactions: Explain Declined Charges
"Why did my transaction decline?"
(Explain Declined Transactions)
Create or Update Lost/Stolen Report in Empath
"I filed a fraud report but found more fraud charges."
(Update LSRP)
Assist Customer with an Unrecognized Transaction
"I have a charge that I don't remember making showing on my account!"
(Review Unrecognized Charges)
Doorbell/Knock on a door
Sound Check! Did you hear a Doorbell/Knock on a door
Car/Truck/Train
Sound Check! Did you hear a Car/Truck/Train
Confirm Purchasing Power for Consumer Accounts
"I have a large purchase I need to make and want to be sure it will go through."
(Confirm Purchasing Power)
Child in the Background
Sound Check! Did you hear a child in the background
Update Employment, Occupation and Income info in empath
"I want to know more about the card and earning miles on every purchase."
(Venture X)
Personal Info Update
"I just got married/divorce and I need to update my name on the account."
(Personal Info Update)
Unenroll in Paperless Statements and Communications
"I don't want to receive my statements online. I prefer paper statements."
(return to paper statements)
Dog Barking
Sound Check! Did you hear a dog barking
Determine Due Date and Cycle Date
"When will my billing statement close?"
(Determine Due date and Cycle date)
Interest: Waive Interest Charges
"I can't get into my online account."
(Assist with online access)
"How to use my rewards to book travel?"
(Capital One/Hopper Travel)
Payments: Pay with a Debit Card in Empath (Debit Eligible Customers)
"Can I pay with my debit card?"
(pay with debit card)
Add Account Manager to Consumer Accounts in Empath
"I would like my ... to be able to manage the account."
(Empath Add Account Manager)
Credit Balance: Refund Check
"I have a credit balance. Can I have that sent to me?"
(Credit Balance Refund)
Upgrade/Change Credit Card Product
"Is there a card that I can switch to without a membership fee?"
(Product Upgrade)
Reset Grace Period
Why do I have interest when I paid in full? Can that be removed?"
(Waive Interest/Reset Grace)
Credit Balance: Stop Payment and Reissue Refund Check
"How do I book travel online?"
(Travel Portal)
Report a Found Card in Empath
"I am not a customer but I found someone's Capital One Credit Card."
(Empath Bypass-Third Party)
Balance Transfer Request in Empath
"Can I transfer a balance?"
(Balance Transfer)
