This bingo card has a free space and 24 words: Why do I have interest when I paid in full? Can that be removed?" (Waive Interest/Reset Grace), Sound Check! Did you hear a dog barking, "How to use my rewards to book travel?" (Capital One/Hopper Travel), "I want to know more about the card and earning miles on every purchase." (Venture X), "When does my promotional rate end?" (empath terms and settings), Sound Check! Did you hear a child in the background, "Is there a card that I can switch to without a membership fee?" (Product Upgrade), "Why is my payment not reflected in my available credit?" (OTB Hold), "I don't want to receive my statements online. I prefer paper statements." (return to paper statements), "When will my billing statement close?" (Determine Due date and Cycle date), "I have a charge that I don't remember making showing on my account!" (Review Unrecognized Charges), "I filed a fraud report but found more fraud charges." (Update LSRP), "Can I pay with my debit card?" (pay with debit card), "I have a credit balance. Can I have that sent to me?" (Credit Balance Refund), "Why did my transaction decline?" (Explain Declined Transactions), Sound Check! Did you hear a Doorbell/Knock on a door, "How do I book travel online?" (Travel Portal), "Can I transfer a balance?" (Balance Transfer), "I am not a customer but I found someone's Capital One Credit Card." (Empath Bypass-Third Party), "I would like my ... to be able to manage the account." (Empath Add Account Manager), "I have a large purchase I need to make and want to be sure it will go through." (Confirm Purchasing Power), Sound Check! Did you hear a Car/Truck/Train, "I can't get into my online account." (Assist with online access) and "I just got married/divorce and I need to update my name on the account." (Personal Info Update).
GOLD STANDARD CALLS | Checking & Savings | Call Center Bingo | Call Center Bingo | Citi Bingo
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