(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Agent tied back to what PC was saying
Client asked for a free consultation
Agent set the PC at ease at least once
Agent used paraphrasing to show understanding
Agent reframed the clients issue
Agent used verbal affirmations like 'I see', 'I know', 'Sure', or 'I understand'
Agent assured PC we are the solution
Agent demonstrated concern for client during fact finding
Client indicated they were 'shopping around'
Client rushed into fact finding and details before roadmap was set by agent
Agent asked appropriate questions to prob client for details
Caller was hesitant to answer questions
Agent Assumed the sale and asked for credit card to book appt
Heard Agent set a roadmap in introduction to client call
Agent scheduled date/time to get payment later or follow up later
Agent mirrored a phrase the client gave during fact finding
Client was calling from IL
Client was calling from WI
Agent used 2 or more Sterling uniques in building assurance
