(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Heard Agent set a roadmap in introduction to client call
Client was calling from WI
Agent used verbal affirmations like 'I see', 'I know', 'Sure', or 'I understand'
Client was calling from IL
PC was indecisive and didn't close sale (yet)
Agent used paraphrasing to show understanding
Agent Assumed the sale and asked for credit card to book appt
Agent established rapport during fact finding
Agent tied back to what PC was saying
Agent reframed the clients issue
Client rushed into fact finding and details before roadmap was set by agent
Agent mirrored a phrase the client gave during fact finding
Agent built trust during fact finding
Agent used 2 or more Sterling uniques in building assurance
Client indicated they were 'shopping around'
Agent scheduled with an Attorney
Agent assured PC we are the solution
Agent scheduled date/time to get payment later or follow up later
Agent demonstrated concern for client during fact finding
Caller was hesitant to answer questions
Agent asked appropriate questions to prob client for details
