This bingo card has a free space and 24 words: Client indicated they were 'shopping around', Agent used paraphrasing to show understanding, Agent demonstrated concern for client during fact finding, Agent reframed the clients issue, Agent scheduled date/time to get payment later or follow up later, Client rushed into fact finding and details before roadmap was set by agent, Client was calling from WI, Agent Assumed the sale and asked for credit card to book appt, Client had at least one objection, Agent assured PC we are the solution, Agent asked appropriate questions to prob client for details, Agent used verbal affirmations like 'I see', 'I know', 'Sure', or 'I understand', PC was indecisive and didn't close sale (yet), Client was calling from IL, Agent mirrored a phrase the client gave during fact finding, Heard Agent set a roadmap in introduction to client call, Agent built trust during fact finding, Agent used 2 or more Sterling uniques in building assurance, Agent scheduled with an Attorney, Client asked for a free consultation, Agent established rapport during fact finding, Agent tied back to what PC was saying, Agent set the PC at ease at least once and Caller was hesitant to answer questions.
Four Boxes: Presentation (Demo the Product) | Four Boxes Fact Finding (Active Listening) | CS/CE Call Flow Bingo | CE Shadow BINGO | NESTING BINGO
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