Provide acustomerwith aVoucherDealerComplimentCreatenewBPThank youe-mailfromcustomerTake acallholdingUselanguageline to assista customerRoadsidecomplaintCompleteSalesSurveyWarmtransfer toRoadsideOffer aposterTake 5queuecallsProvide NickF with usefulPorsche factAssist ateammemberDealercomplaintCorrectC@Perror whileon a callE-mailcustomerinfo aboutinquiryTell acustomerabout aCOAWarmtransfer acall toservice deptCompleteServiceSurveySolvesomeoneelse'scaseOfferbrochuretocustomerGive ateammember acomplimentWarmtransfer acall tosales deptWarmTransfer toSwitchboardProvide acustomerwith aVoucherDealerComplimentCreatenewBPThank youe-mailfromcustomerTake acallholdingUselanguageline to assista customerRoadsidecomplaintCompleteSalesSurveyWarmtransfer toRoadsideOffer aposterTake 5queuecallsProvide NickF with usefulPorsche factAssist ateammemberDealercomplaintCorrectC@Perror whileon a callE-mailcustomerinfo aboutinquiryTell acustomerabout aCOAWarmtransfer acall toservice deptCompleteServiceSurveySolvesomeoneelse'scaseOfferbrochuretocustomerGive ateammember acomplimentWarmtransfer acall tosales deptWarmTransfer toSwitchboard

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide a customer with a Voucher
  2. Dealer Compliment
  3. Create new BP
  4. Thank you e-mail from customer
  5. Take a call holding
  6. Use language line to assist a customer
  7. Roadside complaint
  8. Complete Sales Survey
  9. Warm transfer to Roadside
  10. Offer a poster
  11. Take 5 queue calls
  12. Provide Nick F with useful Porsche fact
  13. Assist a team member
  14. Dealer complaint
  15. Correct C@P error while on a call
  16. E-mail customer info about inquiry
  17. Tell a customer about a COA
  18. Warm transfer a call to service dept
  19. Complete Service Survey
  20. Solve someone else's case
  21. Offer brochure to customer
  22. Give a team member a compliment
  23. Warm transfer a call to sales dept
  24. Warm Transfer to Switchboard