Thank youe-mailfromcustomerCreatenewBPDealercomplaintDealerComplimentUselanguageline to assista customerCompleteSalesSurveyAssist ateammemberWarmtransfer toRoadsideRoadsidecomplaintOfferbrochuretocustomerProvide NickF with usefulPorsche factWarmtransfer acall toservice deptE-mailcustomerinfo aboutinquiryCompleteServiceSurveyWarmtransfer acall tosales deptOffer aposterTake 5queuecallsSolvesomeoneelse'scaseTake acallholdingTell acustomerabout aCOACorrectC@Perror whileon a callWarmTransfer toSwitchboardProvide acustomerwith aVoucherGive ateammember acomplimentThank youe-mailfromcustomerCreatenewBPDealercomplaintDealerComplimentUselanguageline to assista customerCompleteSalesSurveyAssist ateammemberWarmtransfer toRoadsideRoadsidecomplaintOfferbrochuretocustomerProvide NickF with usefulPorsche factWarmtransfer acall toservice deptE-mailcustomerinfo aboutinquiryCompleteServiceSurveyWarmtransfer acall tosales deptOffer aposterTake 5queuecallsSolvesomeoneelse'scaseTake acallholdingTell acustomerabout aCOACorrectC@Perror whileon a callWarmTransfer toSwitchboardProvide acustomerwith aVoucherGive ateammember acompliment

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you e-mail from customer
  2. Create new BP
  3. Dealer complaint
  4. Dealer Compliment
  5. Use language line to assist a customer
  6. Complete Sales Survey
  7. Assist a team member
  8. Warm transfer to Roadside
  9. Roadside complaint
  10. Offer brochure to customer
  11. Provide Nick F with useful Porsche fact
  12. Warm transfer a call to service dept
  13. E-mail customer info about inquiry
  14. Complete Service Survey
  15. Warm transfer a call to sales dept
  16. Offer a poster
  17. Take 5 queue calls
  18. Solve someone else's case
  19. Take a call holding
  20. Tell a customer about a COA
  21. Correct C@P error while on a call
  22. Warm Transfer to Switchboard
  23. Provide a customer with a Voucher
  24. Give a team member a compliment