Take 5queuecallsUselanguageline to assista customerGive ateammember acomplimentDealercomplaintWarmTransfer toSwitchboardThank youe-mailfromcustomerCreatenewBPRoadsidecomplaintCorrectC@Perror whileon a callProvide NickF with usefulPorsche factOffer aposterAssist ateammemberOfferbrochuretocustomerTake acallholdingE-mailcustomerinfo aboutinquiryCompleteServiceSurveyWarmtransfer toRoadsideWarmtransfer acall toservice deptTell acustomerabout aCOASolvesomeoneelse'scaseWarmtransfer acall tosales deptProvide acustomerwith aVoucherCompleteSalesSurveyDealerComplimentTake 5queuecallsUselanguageline to assista customerGive ateammember acomplimentDealercomplaintWarmTransfer toSwitchboardThank youe-mailfromcustomerCreatenewBPRoadsidecomplaintCorrectC@Perror whileon a callProvide NickF with usefulPorsche factOffer aposterAssist ateammemberOfferbrochuretocustomerTake acallholdingE-mailcustomerinfo aboutinquiryCompleteServiceSurveyWarmtransfer toRoadsideWarmtransfer acall toservice deptTell acustomerabout aCOASolvesomeoneelse'scaseWarmtransfer acall tosales deptProvide acustomerwith aVoucherCompleteSalesSurveyDealerCompliment

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take 5 queue calls
  2. Use language line to assist a customer
  3. Give a team member a compliment
  4. Dealer complaint
  5. Warm Transfer to Switchboard
  6. Thank you e-mail from customer
  7. Create new BP
  8. Roadside complaint
  9. Correct C@P error while on a call
  10. Provide Nick F with useful Porsche fact
  11. Offer a poster
  12. Assist a team member
  13. Offer brochure to customer
  14. Take a call holding
  15. E-mail customer info about inquiry
  16. Complete Service Survey
  17. Warm transfer to Roadside
  18. Warm transfer a call to service dept
  19. Tell a customer about a COA
  20. Solve someone else's case
  21. Warm transfer a call to sales dept
  22. Provide a customer with a Voucher
  23. Complete Sales Survey
  24. Dealer Compliment