Give ateammember acomplimentRoadsidecomplaintCompleteSalesSurveyWarmtransfer acall tosales deptWarmtransfer acall toservice deptCompleteServiceSurveyWarmTransfer toSwitchboardSolvesomeoneelse'scaseUselanguageline to assista customerCreatenewBPAssist ateammemberCorrectC@Perror whileon a callDealerComplimentProvide NickF with usefulPorsche factWarmtransfer toRoadsideTell acustomerabout aCOAThank youe-mailfromcustomerProvide acustomerwith aVoucherE-mailcustomerinfo aboutinquiryTake acallholdingDealercomplaintOffer aposterOfferbrochuretocustomerTake 5queuecallsGive ateammember acomplimentRoadsidecomplaintCompleteSalesSurveyWarmtransfer acall tosales deptWarmtransfer acall toservice deptCompleteServiceSurveyWarmTransfer toSwitchboardSolvesomeoneelse'scaseUselanguageline to assista customerCreatenewBPAssist ateammemberCorrectC@Perror whileon a callDealerComplimentProvide NickF with usefulPorsche factWarmtransfer toRoadsideTell acustomerabout aCOAThank youe-mailfromcustomerProvide acustomerwith aVoucherE-mailcustomerinfo aboutinquiryTake acallholdingDealercomplaintOffer aposterOfferbrochuretocustomerTake 5queuecalls

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give a team member a compliment
  2. Roadside complaint
  3. Complete Sales Survey
  4. Warm transfer a call to sales dept
  5. Warm transfer a call to service dept
  6. Complete Service Survey
  7. Warm Transfer to Switchboard
  8. Solve someone else's case
  9. Use language line to assist a customer
  10. Create new BP
  11. Assist a team member
  12. Correct C@P error while on a call
  13. Dealer Compliment
  14. Provide Nick F with useful Porsche fact
  15. Warm transfer to Roadside
  16. Tell a customer about a COA
  17. Thank you e-mail from customer
  18. Provide a customer with a Voucher
  19. E-mail customer info about inquiry
  20. Take a call holding
  21. Dealer complaint
  22. Offer a poster
  23. Offer brochure to customer
  24. Take 5 queue calls