Give ateammember acomplimentDealerComplimentTake 5queuecallsTake acallholdingProvide NickF with usefulPorsche factSolvesomeoneelse'scaseAssist ateammemberWarmTransfer toSwitchboardWarmtransfer acall toservice deptTell acustomerabout aCOADealercomplaintThank youe-mailfromcustomerE-mailcustomerinfo aboutinquiryOfferbrochuretocustomerWarmtransfer acall tosales deptCorrectC@Perror whileon a callRoadsidecomplaintCreatenewBPWarmtransfer toRoadsideCompleteServiceSurveyProvide acustomerwith aVoucherCompleteSalesSurveyOffer aposterUselanguageline to assista customerGive ateammember acomplimentDealerComplimentTake 5queuecallsTake acallholdingProvide NickF with usefulPorsche factSolvesomeoneelse'scaseAssist ateammemberWarmTransfer toSwitchboardWarmtransfer acall toservice deptTell acustomerabout aCOADealercomplaintThank youe-mailfromcustomerE-mailcustomerinfo aboutinquiryOfferbrochuretocustomerWarmtransfer acall tosales deptCorrectC@Perror whileon a callRoadsidecomplaintCreatenewBPWarmtransfer toRoadsideCompleteServiceSurveyProvide acustomerwith aVoucherCompleteSalesSurveyOffer aposterUselanguageline to assista customer

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give a team member a compliment
  2. Dealer Compliment
  3. Take 5 queue calls
  4. Take a call holding
  5. Provide Nick F with useful Porsche fact
  6. Solve someone else's case
  7. Assist a team member
  8. Warm Transfer to Switchboard
  9. Warm transfer a call to service dept
  10. Tell a customer about a COA
  11. Dealer complaint
  12. Thank you e-mail from customer
  13. E-mail customer info about inquiry
  14. Offer brochure to customer
  15. Warm transfer a call to sales dept
  16. Correct C@P error while on a call
  17. Roadside complaint
  18. Create new BP
  19. Warm transfer to Roadside
  20. Complete Service Survey
  21. Provide a customer with a Voucher
  22. Complete Sales Survey
  23. Offer a poster
  24. Use language line to assist a customer