Warmtransfer acall tosales deptGive ateammember acomplimentUselanguageline to assista customerSolvesomeoneelse'scaseTake acallholdingRoadsidecomplaintCompleteServiceSurveyTell acustomerabout aCOAOfferbrochuretocustomerWarmtransfer acall toservice deptOffer aposterWarmTransfer toSwitchboardTake 5queuecallsDealercomplaintCompleteSalesSurveyProvide NickF with usefulPorsche factProvide acustomerwith aVoucherThank youe-mailfromcustomerCorrectC@Perror whileon a callCreatenewBPDealerComplimentAssist ateammemberE-mailcustomerinfo aboutinquiryWarmtransfer toRoadsideWarmtransfer acall tosales deptGive ateammember acomplimentUselanguageline to assista customerSolvesomeoneelse'scaseTake acallholdingRoadsidecomplaintCompleteServiceSurveyTell acustomerabout aCOAOfferbrochuretocustomerWarmtransfer acall toservice deptOffer aposterWarmTransfer toSwitchboardTake 5queuecallsDealercomplaintCompleteSalesSurveyProvide NickF with usefulPorsche factProvide acustomerwith aVoucherThank youe-mailfromcustomerCorrectC@Perror whileon a callCreatenewBPDealerComplimentAssist ateammemberE-mailcustomerinfo aboutinquiryWarmtransfer toRoadside

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Warm transfer a call to sales dept
  2. Give a team member a compliment
  3. Use language line to assist a customer
  4. Solve someone else's case
  5. Take a call holding
  6. Roadside complaint
  7. Complete Service Survey
  8. Tell a customer about a COA
  9. Offer brochure to customer
  10. Warm transfer a call to service dept
  11. Offer a poster
  12. Warm Transfer to Switchboard
  13. Take 5 queue calls
  14. Dealer complaint
  15. Complete Sales Survey
  16. Provide Nick F with useful Porsche fact
  17. Provide a customer with a Voucher
  18. Thank you e-mail from customer
  19. Correct C@P error while on a call
  20. Create new BP
  21. Dealer Compliment
  22. Assist a team member
  23. E-mail customer info about inquiry
  24. Warm transfer to Roadside