Provide acustomerwith aVoucherGive ateammember acomplimentSolvesomeoneelse'scaseE-mailcustomerinfo aboutinquiryCompleteServiceSurveyWarmTransfer toSwitchboardRoadsidecomplaintTake acallholdingDealercomplaintTell acustomerabout aCOAProvide NickF with usefulPorsche factAssist ateammemberThank youe-mailfromcustomerOfferbrochuretocustomerUselanguageline to assista customerCompleteSalesSurveyCorrectC@Perror whileon a callWarmtransfer acall tosales deptOffer aposterWarmtransfer acall toservice deptWarmtransfer toRoadsideCreatenewBPDealerComplimentTake 5queuecallsProvide acustomerwith aVoucherGive ateammember acomplimentSolvesomeoneelse'scaseE-mailcustomerinfo aboutinquiryCompleteServiceSurveyWarmTransfer toSwitchboardRoadsidecomplaintTake acallholdingDealercomplaintTell acustomerabout aCOAProvide NickF with usefulPorsche factAssist ateammemberThank youe-mailfromcustomerOfferbrochuretocustomerUselanguageline to assista customerCompleteSalesSurveyCorrectC@Perror whileon a callWarmtransfer acall tosales deptOffer aposterWarmtransfer acall toservice deptWarmtransfer toRoadsideCreatenewBPDealerComplimentTake 5queuecalls

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Provide a customer with a Voucher
  2. Give a team member a compliment
  3. Solve someone else's case
  4. E-mail customer info about inquiry
  5. Complete Service Survey
  6. Warm Transfer to Switchboard
  7. Roadside complaint
  8. Take a call holding
  9. Dealer complaint
  10. Tell a customer about a COA
  11. Provide Nick F with useful Porsche fact
  12. Assist a team member
  13. Thank you e-mail from customer
  14. Offer brochure to customer
  15. Use language line to assist a customer
  16. Complete Sales Survey
  17. Correct C@P error while on a call
  18. Warm transfer a call to sales dept
  19. Offer a poster
  20. Warm transfer a call to service dept
  21. Warm transfer to Roadside
  22. Create new BP
  23. Dealer Compliment
  24. Take 5 queue calls