Warmtransfer acall tosales deptTell acustomerabout aCOAProvide acustomerwith aVoucherTake acallholdingProvide NickF with usefulPorsche factWarmTransfer toSwitchboardThank youe-mailfromcustomerUselanguageline to assista customerCreatenewBPCompleteSalesSurveyDealerComplimentGive ateammember acomplimentSolvesomeoneelse'scaseAssist ateammemberE-mailcustomerinfo aboutinquiryOfferbrochuretocustomerWarmtransfer toRoadsideWarmtransfer acall toservice deptCorrectC@Perror whileon a callCompleteServiceSurveyDealercomplaintOffer aposterTake 5queuecallsRoadsidecomplaintWarmtransfer acall tosales deptTell acustomerabout aCOAProvide acustomerwith aVoucherTake acallholdingProvide NickF with usefulPorsche factWarmTransfer toSwitchboardThank youe-mailfromcustomerUselanguageline to assista customerCreatenewBPCompleteSalesSurveyDealerComplimentGive ateammember acomplimentSolvesomeoneelse'scaseAssist ateammemberE-mailcustomerinfo aboutinquiryOfferbrochuretocustomerWarmtransfer toRoadsideWarmtransfer acall toservice deptCorrectC@Perror whileon a callCompleteServiceSurveyDealercomplaintOffer aposterTake 5queuecallsRoadsidecomplaint

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Warm transfer a call to sales dept
  2. Tell a customer about a COA
  3. Provide a customer with a Voucher
  4. Take a call holding
  5. Provide Nick F with useful Porsche fact
  6. Warm Transfer to Switchboard
  7. Thank you e-mail from customer
  8. Use language line to assist a customer
  9. Create new BP
  10. Complete Sales Survey
  11. Dealer Compliment
  12. Give a team member a compliment
  13. Solve someone else's case
  14. Assist a team member
  15. E-mail customer info about inquiry
  16. Offer brochure to customer
  17. Warm transfer to Roadside
  18. Warm transfer a call to service dept
  19. Correct C@P error while on a call
  20. Complete Service Survey
  21. Dealer complaint
  22. Offer a poster
  23. Take 5 queue calls
  24. Roadside complaint