Assist ateammemberGive ateammember acomplimentTell acustomerabout aCOADealerComplimentWarmtransfer acall toservice deptRoadsidecomplaintSolvesomeoneelse'scaseTake acallholdingCreatenewBPTake 5queuecallsProvide NickF with usefulPorsche factCompleteServiceSurveyWarmtransfer toRoadsideCorrectC@Perror whileon a callCompleteSalesSurveyWarmtransfer acall tosales deptProvide acustomerwith aVoucherDealercomplaintThank youe-mailfromcustomerE-mailcustomerinfo aboutinquiryUselanguageline to assista customerWarmTransfer toSwitchboardOfferbrochuretocustomerOffer aposterAssist ateammemberGive ateammember acomplimentTell acustomerabout aCOADealerComplimentWarmtransfer acall toservice deptRoadsidecomplaintSolvesomeoneelse'scaseTake acallholdingCreatenewBPTake 5queuecallsProvide NickF with usefulPorsche factCompleteServiceSurveyWarmtransfer toRoadsideCorrectC@Perror whileon a callCompleteSalesSurveyWarmtransfer acall tosales deptProvide acustomerwith aVoucherDealercomplaintThank youe-mailfromcustomerE-mailcustomerinfo aboutinquiryUselanguageline to assista customerWarmTransfer toSwitchboardOfferbrochuretocustomerOffer aposter

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist a team member
  2. Give a team member a compliment
  3. Tell a customer about a COA
  4. Dealer Compliment
  5. Warm transfer a call to service dept
  6. Roadside complaint
  7. Solve someone else's case
  8. Take a call holding
  9. Create new BP
  10. Take 5 queue calls
  11. Provide Nick F with useful Porsche fact
  12. Complete Service Survey
  13. Warm transfer to Roadside
  14. Correct C@P error while on a call
  15. Complete Sales Survey
  16. Warm transfer a call to sales dept
  17. Provide a customer with a Voucher
  18. Dealer complaint
  19. Thank you e-mail from customer
  20. E-mail customer info about inquiry
  21. Use language line to assist a customer
  22. Warm Transfer to Switchboard
  23. Offer brochure to customer
  24. Offer a poster