OfferbrochuretocustomerTake 5queuecallsRoadsidecomplaintUselanguageline to assista customerProvide NickF with usefulPorsche factCompleteSalesSurveyCompleteServiceSurveyTell acustomerabout aCOAWarmtransfer toRoadsideWarmTransfer toSwitchboardWarmtransfer acall tosales deptDealercomplaintSolvesomeoneelse'scaseDealerComplimentCreatenewBPProvide acustomerwith aVoucherGive ateammember acomplimentThank youe-mailfromcustomerOffer aposterE-mailcustomerinfo aboutinquiryWarmtransfer acall toservice deptCorrectC@Perror whileon a callAssist ateammemberTake acallholdingOfferbrochuretocustomerTake 5queuecallsRoadsidecomplaintUselanguageline to assista customerProvide NickF with usefulPorsche factCompleteSalesSurveyCompleteServiceSurveyTell acustomerabout aCOAWarmtransfer toRoadsideWarmTransfer toSwitchboardWarmtransfer acall tosales deptDealercomplaintSolvesomeoneelse'scaseDealerComplimentCreatenewBPProvide acustomerwith aVoucherGive ateammember acomplimentThank youe-mailfromcustomerOffer aposterE-mailcustomerinfo aboutinquiryWarmtransfer acall toservice deptCorrectC@Perror whileon a callAssist ateammemberTake acallholding

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer brochure to customer
  2. Take 5 queue calls
  3. Roadside complaint
  4. Use language line to assist a customer
  5. Provide Nick F with useful Porsche fact
  6. Complete Sales Survey
  7. Complete Service Survey
  8. Tell a customer about a COA
  9. Warm transfer to Roadside
  10. Warm Transfer to Switchboard
  11. Warm transfer a call to sales dept
  12. Dealer complaint
  13. Solve someone else's case
  14. Dealer Compliment
  15. Create new BP
  16. Provide a customer with a Voucher
  17. Give a team member a compliment
  18. Thank you e-mail from customer
  19. Offer a poster
  20. E-mail customer info about inquiry
  21. Warm transfer a call to service dept
  22. Correct C@P error while on a call
  23. Assist a team member
  24. Take a call holding