Offer aposterCompleteServiceSurveyWarmtransfer toRoadsideSolvesomeoneelse'scaseTake 5queuecallsE-mailcustomerinfo aboutinquiryProvide NickF with usefulPorsche factTell acustomerabout aCOACorrectC@Perror whileon a callGive ateammember acomplimentUselanguageline to assista customerWarmtransfer acall tosales deptOfferbrochuretocustomerAssist ateammemberDealerComplimentProvide acustomerwith aVoucherCompleteSalesSurveyDealercomplaintTake acallholdingWarmtransfer acall toservice deptThank youe-mailfromcustomerWarmTransfer toSwitchboardRoadsidecomplaintCreatenewBPOffer aposterCompleteServiceSurveyWarmtransfer toRoadsideSolvesomeoneelse'scaseTake 5queuecallsE-mailcustomerinfo aboutinquiryProvide NickF with usefulPorsche factTell acustomerabout aCOACorrectC@Perror whileon a callGive ateammember acomplimentUselanguageline to assista customerWarmtransfer acall tosales deptOfferbrochuretocustomerAssist ateammemberDealerComplimentProvide acustomerwith aVoucherCompleteSalesSurveyDealercomplaintTake acallholdingWarmtransfer acall toservice deptThank youe-mailfromcustomerWarmTransfer toSwitchboardRoadsidecomplaintCreatenewBP

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer a poster
  2. Complete Service Survey
  3. Warm transfer to Roadside
  4. Solve someone else's case
  5. Take 5 queue calls
  6. E-mail customer info about inquiry
  7. Provide Nick F with useful Porsche fact
  8. Tell a customer about a COA
  9. Correct C@P error while on a call
  10. Give a team member a compliment
  11. Use language line to assist a customer
  12. Warm transfer a call to sales dept
  13. Offer brochure to customer
  14. Assist a team member
  15. Dealer Compliment
  16. Provide a customer with a Voucher
  17. Complete Sales Survey
  18. Dealer complaint
  19. Take a call holding
  20. Warm transfer a call to service dept
  21. Thank you e-mail from customer
  22. Warm Transfer to Switchboard
  23. Roadside complaint
  24. Create new BP