Uselanguageline to assista customerSolvesomeoneelse'scaseAssist ateammemberProvide NickF with usefulPorsche factCreatenewBPTake acallholdingOfferbrochuretocustomerWarmtransfer toRoadsideTake 5queuecallsDealerComplimentDealercomplaintOffer aposterWarmtransfer acall tosales deptCorrectC@Perror whileon a callWarmtransfer acall toservice deptProvide acustomerwith aVoucherRoadsidecomplaintCompleteSalesSurveyGive ateammember acomplimentCompleteServiceSurveyE-mailcustomerinfo aboutinquiryThank youe-mailfromcustomerWarmTransfer toSwitchboardTell acustomerabout aCOAUselanguageline to assista customerSolvesomeoneelse'scaseAssist ateammemberProvide NickF with usefulPorsche factCreatenewBPTake acallholdingOfferbrochuretocustomerWarmtransfer toRoadsideTake 5queuecallsDealerComplimentDealercomplaintOffer aposterWarmtransfer acall tosales deptCorrectC@Perror whileon a callWarmtransfer acall toservice deptProvide acustomerwith aVoucherRoadsidecomplaintCompleteSalesSurveyGive ateammember acomplimentCompleteServiceSurveyE-mailcustomerinfo aboutinquiryThank youe-mailfromcustomerWarmTransfer toSwitchboardTell acustomerabout aCOA

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use language line to assist a customer
  2. Solve someone else's case
  3. Assist a team member
  4. Provide Nick F with useful Porsche fact
  5. Create new BP
  6. Take a call holding
  7. Offer brochure to customer
  8. Warm transfer to Roadside
  9. Take 5 queue calls
  10. Dealer Compliment
  11. Dealer complaint
  12. Offer a poster
  13. Warm transfer a call to sales dept
  14. Correct C@P error while on a call
  15. Warm transfer a call to service dept
  16. Provide a customer with a Voucher
  17. Roadside complaint
  18. Complete Sales Survey
  19. Give a team member a compliment
  20. Complete Service Survey
  21. E-mail customer info about inquiry
  22. Thank you e-mail from customer
  23. Warm Transfer to Switchboard
  24. Tell a customer about a COA