Assist ateammemberTake 5queuecallsWarmtransfer acall toservice deptOffer aposterProvide acustomerwith aVoucherThank youe-mailfromcustomerDealercomplaintDealerComplimentE-mailcustomerinfo aboutinquiryTell acustomerabout aCOAWarmtransfer toRoadsideProvide NickF with usefulPorsche factCorrectC@Perror whileon a callOfferbrochuretocustomerSolvesomeoneelse'scaseCompleteServiceSurveyCreatenewBPUselanguageline to assista customerRoadsidecomplaintWarmtransfer acall tosales deptGive ateammember acomplimentTake acallholdingCompleteSalesSurveyWarmTransfer toSwitchboardAssist ateammemberTake 5queuecallsWarmtransfer acall toservice deptOffer aposterProvide acustomerwith aVoucherThank youe-mailfromcustomerDealercomplaintDealerComplimentE-mailcustomerinfo aboutinquiryTell acustomerabout aCOAWarmtransfer toRoadsideProvide NickF with usefulPorsche factCorrectC@Perror whileon a callOfferbrochuretocustomerSolvesomeoneelse'scaseCompleteServiceSurveyCreatenewBPUselanguageline to assista customerRoadsidecomplaintWarmtransfer acall tosales deptGive ateammember acomplimentTake acallholdingCompleteSalesSurveyWarmTransfer toSwitchboard

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist a team member
  2. Take 5 queue calls
  3. Warm transfer a call to service dept
  4. Offer a poster
  5. Provide a customer with a Voucher
  6. Thank you e-mail from customer
  7. Dealer complaint
  8. Dealer Compliment
  9. E-mail customer info about inquiry
  10. Tell a customer about a COA
  11. Warm transfer to Roadside
  12. Provide Nick F with useful Porsche fact
  13. Correct C@P error while on a call
  14. Offer brochure to customer
  15. Solve someone else's case
  16. Complete Service Survey
  17. Create new BP
  18. Use language line to assist a customer
  19. Roadside complaint
  20. Warm transfer a call to sales dept
  21. Give a team member a compliment
  22. Take a call holding
  23. Complete Sales Survey
  24. Warm Transfer to Switchboard