Assist ateammemberWarmtransfer acall toservice deptWarmtransfer acall tosales deptProvide NickF with usefulPorsche factWarmtransfer toRoadsideTell acustomerabout aCOACorrectC@Perror whileon a callDealercomplaintSolvesomeoneelse'scaseTake acallholdingTake 5queuecallsUselanguageline to assista customerCompleteServiceSurveyOfferbrochuretocustomerCreatenewBPCompleteSalesSurveyGive ateammember acomplimentOffer aposterProvide acustomerwith aVoucherWarmTransfer toSwitchboardE-mailcustomerinfo aboutinquiryThank youe-mailfromcustomerDealerComplimentRoadsidecomplaintAssist ateammemberWarmtransfer acall toservice deptWarmtransfer acall tosales deptProvide NickF with usefulPorsche factWarmtransfer toRoadsideTell acustomerabout aCOACorrectC@Perror whileon a callDealercomplaintSolvesomeoneelse'scaseTake acallholdingTake 5queuecallsUselanguageline to assista customerCompleteServiceSurveyOfferbrochuretocustomerCreatenewBPCompleteSalesSurveyGive ateammember acomplimentOffer aposterProvide acustomerwith aVoucherWarmTransfer toSwitchboardE-mailcustomerinfo aboutinquiryThank youe-mailfromcustomerDealerComplimentRoadsidecomplaint

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist a team member
  2. Warm transfer a call to service dept
  3. Warm transfer a call to sales dept
  4. Provide Nick F with useful Porsche fact
  5. Warm transfer to Roadside
  6. Tell a customer about a COA
  7. Correct C@P error while on a call
  8. Dealer complaint
  9. Solve someone else's case
  10. Take a call holding
  11. Take 5 queue calls
  12. Use language line to assist a customer
  13. Complete Service Survey
  14. Offer brochure to customer
  15. Create new BP
  16. Complete Sales Survey
  17. Give a team member a compliment
  18. Offer a poster
  19. Provide a customer with a Voucher
  20. Warm Transfer to Switchboard
  21. E-mail customer info about inquiry
  22. Thank you e-mail from customer
  23. Dealer Compliment
  24. Roadside complaint