CompleteServiceSurveyTake acallholdingOffer aposterOfferbrochuretocustomerProvide NickF with usefulPorsche factWarmtransfer toRoadsideGive ateammember acomplimentWarmtransfer acall toservice deptUselanguageline to assista customerCreatenewBPTell acustomerabout aCOARoadsidecomplaintSolvesomeoneelse'scaseWarmTransfer toSwitchboardDealerComplimentCorrectC@Perror whileon a callCompleteSalesSurveyThank youe-mailfromcustomerE-mailcustomerinfo aboutinquiryWarmtransfer acall tosales deptTake 5queuecallsProvide acustomerwith aVoucherDealercomplaintAssist ateammemberCompleteServiceSurveyTake acallholdingOffer aposterOfferbrochuretocustomerProvide NickF with usefulPorsche factWarmtransfer toRoadsideGive ateammember acomplimentWarmtransfer acall toservice deptUselanguageline to assista customerCreatenewBPTell acustomerabout aCOARoadsidecomplaintSolvesomeoneelse'scaseWarmTransfer toSwitchboardDealerComplimentCorrectC@Perror whileon a callCompleteSalesSurveyThank youe-mailfromcustomerE-mailcustomerinfo aboutinquiryWarmtransfer acall tosales deptTake 5queuecallsProvide acustomerwith aVoucherDealercomplaintAssist ateammember

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete Service Survey
  2. Take a call holding
  3. Offer a poster
  4. Offer brochure to customer
  5. Provide Nick F with useful Porsche fact
  6. Warm transfer to Roadside
  7. Give a team member a compliment
  8. Warm transfer a call to service dept
  9. Use language line to assist a customer
  10. Create new BP
  11. Tell a customer about a COA
  12. Roadside complaint
  13. Solve someone else's case
  14. Warm Transfer to Switchboard
  15. Dealer Compliment
  16. Correct C@P error while on a call
  17. Complete Sales Survey
  18. Thank you e-mail from customer
  19. E-mail customer info about inquiry
  20. Warm transfer a call to sales dept
  21. Take 5 queue calls
  22. Provide a customer with a Voucher
  23. Dealer complaint
  24. Assist a team member