DealerComplimentWarmtransfer acall tosales deptProvide acustomerwith aVoucherCorrectC@Perror whileon a callWarmtransfer toRoadsideTake 5queuecallsSolvesomeoneelse'scaseCompleteSalesSurveyUselanguageline to assista customerDealercomplaintAssist ateammemberOffer aposterTake acallholdingOfferbrochuretocustomerTell acustomerabout aCOAThank youe-mailfromcustomerGive ateammember acomplimentProvide NickF with usefulPorsche factCompleteServiceSurveyCreatenewBPWarmtransfer acall toservice deptE-mailcustomerinfo aboutinquiryWarmTransfer toSwitchboardRoadsidecomplaintDealerComplimentWarmtransfer acall tosales deptProvide acustomerwith aVoucherCorrectC@Perror whileon a callWarmtransfer toRoadsideTake 5queuecallsSolvesomeoneelse'scaseCompleteSalesSurveyUselanguageline to assista customerDealercomplaintAssist ateammemberOffer aposterTake acallholdingOfferbrochuretocustomerTell acustomerabout aCOAThank youe-mailfromcustomerGive ateammember acomplimentProvide NickF with usefulPorsche factCompleteServiceSurveyCreatenewBPWarmtransfer acall toservice deptE-mailcustomerinfo aboutinquiryWarmTransfer toSwitchboardRoadsidecomplaint

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Dealer Compliment
  2. Warm transfer a call to sales dept
  3. Provide a customer with a Voucher
  4. Correct C@P error while on a call
  5. Warm transfer to Roadside
  6. Take 5 queue calls
  7. Solve someone else's case
  8. Complete Sales Survey
  9. Use language line to assist a customer
  10. Dealer complaint
  11. Assist a team member
  12. Offer a poster
  13. Take a call holding
  14. Offer brochure to customer
  15. Tell a customer about a COA
  16. Thank you e-mail from customer
  17. Give a team member a compliment
  18. Provide Nick F with useful Porsche fact
  19. Complete Service Survey
  20. Create new BP
  21. Warm transfer a call to service dept
  22. E-mail customer info about inquiry
  23. Warm Transfer to Switchboard
  24. Roadside complaint