Warmtransfer acall tosales deptProvide NickF with usefulPorsche factTell acustomerabout aCOATake 5queuecallsOfferbrochuretocustomerCompleteSalesSurveyCompleteServiceSurveyUselanguageline to assista customerGive ateammember acomplimentProvide acustomerwith aVoucherCreatenewBPRoadsidecomplaintDealercomplaintThank youe-mailfromcustomerTake acallholdingCorrectC@Perror whileon a callE-mailcustomerinfo aboutinquiryOffer aposterWarmtransfer acall toservice deptWarmtransfer toRoadsideDealerComplimentSolvesomeoneelse'scaseAssist ateammemberWarmTransfer toSwitchboardWarmtransfer acall tosales deptProvide NickF with usefulPorsche factTell acustomerabout aCOATake 5queuecallsOfferbrochuretocustomerCompleteSalesSurveyCompleteServiceSurveyUselanguageline to assista customerGive ateammember acomplimentProvide acustomerwith aVoucherCreatenewBPRoadsidecomplaintDealercomplaintThank youe-mailfromcustomerTake acallholdingCorrectC@Perror whileon a callE-mailcustomerinfo aboutinquiryOffer aposterWarmtransfer acall toservice deptWarmtransfer toRoadsideDealerComplimentSolvesomeoneelse'scaseAssist ateammemberWarmTransfer toSwitchboard

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Warm transfer a call to sales dept
  2. Provide Nick F with useful Porsche fact
  3. Tell a customer about a COA
  4. Take 5 queue calls
  5. Offer brochure to customer
  6. Complete Sales Survey
  7. Complete Service Survey
  8. Use language line to assist a customer
  9. Give a team member a compliment
  10. Provide a customer with a Voucher
  11. Create new BP
  12. Roadside complaint
  13. Dealer complaint
  14. Thank you e-mail from customer
  15. Take a call holding
  16. Correct C@P error while on a call
  17. E-mail customer info about inquiry
  18. Offer a poster
  19. Warm transfer a call to service dept
  20. Warm transfer to Roadside
  21. Dealer Compliment
  22. Solve someone else's case
  23. Assist a team member
  24. Warm Transfer to Switchboard