DealerComplimentUselanguageline to assista customerSolvesomeoneelse'scaseTake acallholdingWarmtransfer acall tosales deptProvide acustomerwith aVoucherProvide NickF with usefulPorsche factWarmTransfer toSwitchboardE-mailcustomerinfo aboutinquiryCreatenewBPWarmtransfer toRoadsideTake 5queuecallsTell acustomerabout aCOACorrectC@Perror whileon a callCompleteSalesSurveyWarmtransfer acall toservice deptDealercomplaintThank youe-mailfromcustomerOfferbrochuretocustomerOffer aposterGive ateammember acomplimentRoadsidecomplaintCompleteServiceSurveyAssist ateammemberDealerComplimentUselanguageline to assista customerSolvesomeoneelse'scaseTake acallholdingWarmtransfer acall tosales deptProvide acustomerwith aVoucherProvide NickF with usefulPorsche factWarmTransfer toSwitchboardE-mailcustomerinfo aboutinquiryCreatenewBPWarmtransfer toRoadsideTake 5queuecallsTell acustomerabout aCOACorrectC@Perror whileon a callCompleteSalesSurveyWarmtransfer acall toservice deptDealercomplaintThank youe-mailfromcustomerOfferbrochuretocustomerOffer aposterGive ateammember acomplimentRoadsidecomplaintCompleteServiceSurveyAssist ateammember

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Dealer Compliment
  2. Use language line to assist a customer
  3. Solve someone else's case
  4. Take a call holding
  5. Warm transfer a call to sales dept
  6. Provide a customer with a Voucher
  7. Provide Nick F with useful Porsche fact
  8. Warm Transfer to Switchboard
  9. E-mail customer info about inquiry
  10. Create new BP
  11. Warm transfer to Roadside
  12. Take 5 queue calls
  13. Tell a customer about a COA
  14. Correct C@P error while on a call
  15. Complete Sales Survey
  16. Warm transfer a call to service dept
  17. Dealer complaint
  18. Thank you e-mail from customer
  19. Offer brochure to customer
  20. Offer a poster
  21. Give a team member a compliment
  22. Roadside complaint
  23. Complete Service Survey
  24. Assist a team member