Provide NickF with usefulPorsche factSolvesomeoneelse'scaseProvide acustomerwith aVoucherGive ateammember acomplimentCorrectC@Perror whileon a callRoadsidecomplaintOffer aposterThank youe-mailfromcustomerWarmtransfer acall tosales deptE-mailcustomerinfo aboutinquiryWarmTransfer toSwitchboardDealerComplimentOfferbrochuretocustomerWarmtransfer toRoadsideTake acallholdingCompleteSalesSurveyCreatenewBPTake 5queuecallsCompleteServiceSurveyWarmtransfer acall toservice deptUselanguageline to assista customerDealercomplaintTell acustomerabout aCOAAssist ateammemberProvide NickF with usefulPorsche factSolvesomeoneelse'scaseProvide acustomerwith aVoucherGive ateammember acomplimentCorrectC@Perror whileon a callRoadsidecomplaintOffer aposterThank youe-mailfromcustomerWarmtransfer acall tosales deptE-mailcustomerinfo aboutinquiryWarmTransfer toSwitchboardDealerComplimentOfferbrochuretocustomerWarmtransfer toRoadsideTake acallholdingCompleteSalesSurveyCreatenewBPTake 5queuecallsCompleteServiceSurveyWarmtransfer acall toservice deptUselanguageline to assista customerDealercomplaintTell acustomerabout aCOAAssist ateammember

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide Nick F with useful Porsche fact
  2. Solve someone else's case
  3. Provide a customer with a Voucher
  4. Give a team member a compliment
  5. Correct C@P error while on a call
  6. Roadside complaint
  7. Offer a poster
  8. Thank you e-mail from customer
  9. Warm transfer a call to sales dept
  10. E-mail customer info about inquiry
  11. Warm Transfer to Switchboard
  12. Dealer Compliment
  13. Offer brochure to customer
  14. Warm transfer to Roadside
  15. Take a call holding
  16. Complete Sales Survey
  17. Create new BP
  18. Take 5 queue calls
  19. Complete Service Survey
  20. Warm transfer a call to service dept
  21. Use language line to assist a customer
  22. Dealer complaint
  23. Tell a customer about a COA
  24. Assist a team member