CorrectC@Perror whileon a callCreatenewBPWarmtransfer acall tosales deptTake acallholdingOfferbrochuretocustomerE-mailcustomerinfo aboutinquiryCompleteSalesSurveyCompleteServiceSurveyDealercomplaintOffer aposterGive ateammember acomplimentTell acustomerabout aCOAWarmTransfer toSwitchboardThank youe-mailfromcustomerUselanguageline to assista customerWarmtransfer acall toservice deptWarmtransfer toRoadsideAssist ateammemberRoadsidecomplaintProvide NickF with usefulPorsche factTake 5queuecallsDealerComplimentProvide acustomerwith aVoucherSolvesomeoneelse'scaseCorrectC@Perror whileon a callCreatenewBPWarmtransfer acall tosales deptTake acallholdingOfferbrochuretocustomerE-mailcustomerinfo aboutinquiryCompleteSalesSurveyCompleteServiceSurveyDealercomplaintOffer aposterGive ateammember acomplimentTell acustomerabout aCOAWarmTransfer toSwitchboardThank youe-mailfromcustomerUselanguageline to assista customerWarmtransfer acall toservice deptWarmtransfer toRoadsideAssist ateammemberRoadsidecomplaintProvide NickF with usefulPorsche factTake 5queuecallsDealerComplimentProvide acustomerwith aVoucherSolvesomeoneelse'scase

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Correct C@P error while on a call
  2. Create new BP
  3. Warm transfer a call to sales dept
  4. Take a call holding
  5. Offer brochure to customer
  6. E-mail customer info about inquiry
  7. Complete Sales Survey
  8. Complete Service Survey
  9. Dealer complaint
  10. Offer a poster
  11. Give a team member a compliment
  12. Tell a customer about a COA
  13. Warm Transfer to Switchboard
  14. Thank you e-mail from customer
  15. Use language line to assist a customer
  16. Warm transfer a call to service dept
  17. Warm transfer to Roadside
  18. Assist a team member
  19. Roadside complaint
  20. Provide Nick F with useful Porsche fact
  21. Take 5 queue calls
  22. Dealer Compliment
  23. Provide a customer with a Voucher
  24. Solve someone else's case