Warmtransfer acall toservice deptE-mailcustomerinfo aboutinquiryWarmTransfer toSwitchboardRoadsidecomplaintWarmtransfer toRoadsideCorrectC@Perror whileon a callTell acustomerabout aCOACompleteSalesSurveyOffer aposterThank youe-mailfromcustomerSolvesomeoneelse'scaseTake 5queuecallsGive ateammember acomplimentWarmtransfer acall tosales deptCreatenewBPProvide acustomerwith aVoucherDealercomplaintOfferbrochuretocustomerCompleteServiceSurveyDealerComplimentProvide NickF with usefulPorsche factUselanguageline to assista customerAssist ateammemberTake acallholdingWarmtransfer acall toservice deptE-mailcustomerinfo aboutinquiryWarmTransfer toSwitchboardRoadsidecomplaintWarmtransfer toRoadsideCorrectC@Perror whileon a callTell acustomerabout aCOACompleteSalesSurveyOffer aposterThank youe-mailfromcustomerSolvesomeoneelse'scaseTake 5queuecallsGive ateammember acomplimentWarmtransfer acall tosales deptCreatenewBPProvide acustomerwith aVoucherDealercomplaintOfferbrochuretocustomerCompleteServiceSurveyDealerComplimentProvide NickF with usefulPorsche factUselanguageline to assista customerAssist ateammemberTake acallholding

PCNA Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Warm transfer a call to service dept
  2. E-mail customer info about inquiry
  3. Warm Transfer to Switchboard
  4. Roadside complaint
  5. Warm transfer to Roadside
  6. Correct C@P error while on a call
  7. Tell a customer about a COA
  8. Complete Sales Survey
  9. Offer a poster
  10. Thank you e-mail from customer
  11. Solve someone else's case
  12. Take 5 queue calls
  13. Give a team member a compliment
  14. Warm transfer a call to sales dept
  15. Create new BP
  16. Provide a customer with a Voucher
  17. Dealer complaint
  18. Offer brochure to customer
  19. Complete Service Survey
  20. Dealer Compliment
  21. Provide Nick F with useful Porsche fact
  22. Use language line to assist a customer
  23. Assist a team member
  24. Take a call holding