ClosedQuestionPitchChangesto createpositivitySettlementFigureProvidedSympathyShownBankDetailsChangedLoanApplicationAmendedOpenQuestionVerbalNods(hmm, Iunderstand)Agent offeredSolution toproblem whichcustomeracceptedCardPaymentTakenApplicationCallHandledProbingQuestionAgentadvised howcustomer canself serviceongoingEmpathyShownAgent asked"anythingelse i canhelp withtoday?"Agent Said"Im sorry youare feelingthis way"ID&VFailedCustomerServiceQueryHandledOpen,Probing,ClosedQuestions allused on 1 CallAddressChangeCompletedAgentconfirmedthe situation- Reflectedon issueAgentBumped upquery toTL/TL ChatComplaintRaisedCustomersaid"Thankyou"ClosedQuestionPitchChangesto createpositivitySettlementFigureProvidedSympathyShownBankDetailsChangedLoanApplicationAmendedOpenQuestionVerbalNods(hmm, Iunderstand)Agent offeredSolution toproblem whichcustomeracceptedCardPaymentTakenApplicationCallHandledProbingQuestionAgentadvised howcustomer canself serviceongoingEmpathyShownAgent asked"anythingelse i canhelp withtoday?"Agent Said"Im sorry youare feelingthis way"ID&VFailedCustomerServiceQueryHandledOpen,Probing,ClosedQuestions allused on 1 CallAddressChangeCompletedAgentconfirmedthe situation- Reflectedon issueAgentBumped upquery toTL/TL ChatComplaintRaisedCustomersaid"Thankyou"

Metro Bank Bing - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
O
4
O
5
G
6
B
7
N
8
B
9
N
10
O
11
I
12
B
13
G
14
G
15
I
16
B
17
I
18
N
19
G
20
I
21
N
22
G
23
I
24
O
  1. B-Closed Question
  2. O-Pitch Changes to create positivity
  3. O-Settlement Figure Provided
  4. O-Sympathy Shown
  5. G-Bank Details Changed
  6. B-Loan Application Amended
  7. N-Open Question
  8. B-Verbal Nods (hmm, I understand)
  9. N-Agent offered Solution to problem which customer accepted
  10. O-Card Payment Taken
  11. I-Application Call Handled
  12. B-Probing Question
  13. G-Agent advised how customer can self service ongoing
  14. G-Empathy Shown
  15. I-Agent asked "anything else i can help with today?"
  16. B-Agent Said "Im sorry you are feeling this way"
  17. I-ID&V Failed
  18. N-Customer Service Query Handled
  19. G-Open, Probing, Closed Questions all used on 1 Call
  20. I-Address Change Completed
  21. N-Agent confirmed the situation - Reflected on issue
  22. G-Agent Bumped up query to TL/TL Chat
  23. I-Complaint Raised
  24. O-Customer said "Thank you"