CustomerServiceQueryHandledSympathyShownCardPaymentTakenOpen,Probing,ClosedQuestions allused on 1 CallBankDetailsChangedComplaintRaisedAddressChangeCompletedAgentadvised howcustomer canself serviceongoingAgentBumped upquery toTL/TL ChatEmpathyShownAgent Said"Im sorry youare feelingthis way"ProbingQuestionSettlementFigureProvidedVerbalNods(hmm, Iunderstand)ID&VFailedAgentconfirmedthe situation- Reflectedon issuePitchChangesto createpositivityAgent asked"anythingelse i canhelp withtoday?"ClosedQuestionApplicationCallHandledCustomersaid"Thankyou"Agent offeredSolution toproblem whichcustomeracceptedOpenQuestionLoanApplicationAmendedCustomerServiceQueryHandledSympathyShownCardPaymentTakenOpen,Probing,ClosedQuestions allused on 1 CallBankDetailsChangedComplaintRaisedAddressChangeCompletedAgentadvised howcustomer canself serviceongoingAgentBumped upquery toTL/TL ChatEmpathyShownAgent Said"Im sorry youare feelingthis way"ProbingQuestionSettlementFigureProvidedVerbalNods(hmm, Iunderstand)ID&VFailedAgentconfirmedthe situation- Reflectedon issuePitchChangesto createpositivityAgent asked"anythingelse i canhelp withtoday?"ClosedQuestionApplicationCallHandledCustomersaid"Thankyou"Agent offeredSolution toproblem whichcustomeracceptedOpenQuestionLoanApplicationAmended

Metro Bank Bing - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
O
4
G
5
G
6
I
7
I
8
G
9
G
10
G
11
B
12
B
13
O
14
B
15
I
16
N
17
O
18
I
19
B
20
I
21
O
22
N
23
N
24
B
  1. N-Customer Service Query Handled
  2. O-Sympathy Shown
  3. O-Card Payment Taken
  4. G-Open, Probing, Closed Questions all used on 1 Call
  5. G-Bank Details Changed
  6. I-Complaint Raised
  7. I-Address Change Completed
  8. G-Agent advised how customer can self service ongoing
  9. G-Agent Bumped up query to TL/TL Chat
  10. G-Empathy Shown
  11. B-Agent Said "Im sorry you are feeling this way"
  12. B-Probing Question
  13. O-Settlement Figure Provided
  14. B-Verbal Nods (hmm, I understand)
  15. I-ID&V Failed
  16. N-Agent confirmed the situation - Reflected on issue
  17. O-Pitch Changes to create positivity
  18. I-Agent asked "anything else i can help with today?"
  19. B-Closed Question
  20. I-Application Call Handled
  21. O-Customer said "Thank you"
  22. N-Agent offered Solution to problem which customer accepted
  23. N-Open Question
  24. B-Loan Application Amended