ID&VFailedBankDetailsChangedLoanApplicationAmendedVerbalNods(hmm, Iunderstand)PitchChangesto createpositivityAgentconfirmedthe situation- Reflectedon issueCustomersaid"Thankyou"SettlementFigureProvidedOpenQuestionEmpathyShownApplicationCallHandledSympathyShownAgentBumped upquery toTL/TL ChatAgent Said"Im sorry youare feelingthis way"ComplaintRaisedCustomerServiceQueryHandledAgent offeredSolution toproblem whichcustomeracceptedOpen,Probing,ClosedQuestions allused on 1 CallCardPaymentTakenProbingQuestionAddressChangeCompletedClosedQuestionAgentadvised howcustomer canself serviceongoingAgent asked"anythingelse i canhelp withtoday?"ID&VFailedBankDetailsChangedLoanApplicationAmendedVerbalNods(hmm, Iunderstand)PitchChangesto createpositivityAgentconfirmedthe situation- Reflectedon issueCustomersaid"Thankyou"SettlementFigureProvidedOpenQuestionEmpathyShownApplicationCallHandledSympathyShownAgentBumped upquery toTL/TL ChatAgent Said"Im sorry youare feelingthis way"ComplaintRaisedCustomerServiceQueryHandledAgent offeredSolution toproblem whichcustomeracceptedOpen,Probing,ClosedQuestions allused on 1 CallCardPaymentTakenProbingQuestionAddressChangeCompletedClosedQuestionAgentadvised howcustomer canself serviceongoingAgent asked"anythingelse i canhelp withtoday?"

Metro Bank Bing - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
B
5
O
6
N
7
O
8
O
9
N
10
G
11
I
12
O
13
G
14
B
15
I
16
N
17
N
18
G
19
O
20
B
21
I
22
B
23
G
24
I
  1. I-ID&V Failed
  2. G-Bank Details Changed
  3. B-Loan Application Amended
  4. B-Verbal Nods (hmm, I understand)
  5. O-Pitch Changes to create positivity
  6. N-Agent confirmed the situation - Reflected on issue
  7. O-Customer said "Thank you"
  8. O-Settlement Figure Provided
  9. N-Open Question
  10. G-Empathy Shown
  11. I-Application Call Handled
  12. O-Sympathy Shown
  13. G-Agent Bumped up query to TL/TL Chat
  14. B-Agent Said "Im sorry you are feeling this way"
  15. I-Complaint Raised
  16. N-Customer Service Query Handled
  17. N-Agent offered Solution to problem which customer accepted
  18. G-Open, Probing, Closed Questions all used on 1 Call
  19. O-Card Payment Taken
  20. B-Probing Question
  21. I-Address Change Completed
  22. B-Closed Question
  23. G-Agent advised how customer can self service ongoing
  24. I-Agent asked "anything else i can help with today?"