CustomerServiceQueryHandledClosedQuestionID&VFailedBankDetailsChangedAgent asked"anythingelse i canhelp withtoday?"Open,Probing,ClosedQuestions allused on 1 CallAgentBumped upquery toTL/TL ChatEmpathyShownLoanApplicationAmendedAgent Said"Im sorry youare feelingthis way"AddressChangeCompletedAgentconfirmedthe situation- Reflectedon issueVerbalNods(hmm, Iunderstand)Customersaid"Thankyou"PitchChangesto createpositivityAgent offeredSolution toproblem whichcustomeracceptedSympathyShownCardPaymentTakenOpenQuestionApplicationCallHandledSettlementFigureProvidedProbingQuestionComplaintRaisedAgentadvised howcustomer canself serviceongoingCustomerServiceQueryHandledClosedQuestionID&VFailedBankDetailsChangedAgent asked"anythingelse i canhelp withtoday?"Open,Probing,ClosedQuestions allused on 1 CallAgentBumped upquery toTL/TL ChatEmpathyShownLoanApplicationAmendedAgent Said"Im sorry youare feelingthis way"AddressChangeCompletedAgentconfirmedthe situation- Reflectedon issueVerbalNods(hmm, Iunderstand)Customersaid"Thankyou"PitchChangesto createpositivityAgent offeredSolution toproblem whichcustomeracceptedSympathyShownCardPaymentTakenOpenQuestionApplicationCallHandledSettlementFigureProvidedProbingQuestionComplaintRaisedAgentadvised howcustomer canself serviceongoing

Metro Bank Bing - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
I
4
G
5
I
6
G
7
G
8
G
9
B
10
B
11
I
12
N
13
B
14
O
15
O
16
N
17
O
18
O
19
N
20
I
21
O
22
B
23
I
24
G
  1. N-Customer Service Query Handled
  2. B-Closed Question
  3. I-ID&V Failed
  4. G-Bank Details Changed
  5. I-Agent asked "anything else i can help with today?"
  6. G-Open, Probing, Closed Questions all used on 1 Call
  7. G-Agent Bumped up query to TL/TL Chat
  8. G-Empathy Shown
  9. B-Loan Application Amended
  10. B-Agent Said "Im sorry you are feeling this way"
  11. I-Address Change Completed
  12. N-Agent confirmed the situation - Reflected on issue
  13. B-Verbal Nods (hmm, I understand)
  14. O-Customer said "Thank you"
  15. O-Pitch Changes to create positivity
  16. N-Agent offered Solution to problem which customer accepted
  17. O-Sympathy Shown
  18. O-Card Payment Taken
  19. N-Open Question
  20. I-Application Call Handled
  21. O-Settlement Figure Provided
  22. B-Probing Question
  23. I-Complaint Raised
  24. G-Agent advised how customer can self service ongoing