This bingo card has a free space and 24 words: Closed Question, Address Change Completed, Customer Service Query Handled, Bank Details Changed, Sympathy Shown, Loan Application Amended, Application Call Handled, Agent offered Solution to problem which customer accepted, Agent Bumped up query to TL/TL Chat, Settlement Figure Provided, Verbal Nods (hmm, I understand), Agent asked "anything else i can help with today?", Empathy Shown, Customer said "Thank you", Agent Said "Im sorry you are feeling this way", ID&V Failed, Open Question, Agent advised how customer can self service ongoing, Pitch Changes to create positivity, Probing Question, Complaint Raised, Agent confirmed the situation - Reflected on issue, Open, Probing, Closed Questions all used on 1 Call and Card Payment Taken.
Active Listening/Effective Questions | Banking Bingo | Banking Bingo | Banking Bingo | Pat's Staff Bingo
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