(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rescare or Heartland Supports trying to reach someone in CSB on a Friday afternoon
Patient with no insurance prepays to schedule in WW or WE
Someone calling for Prairie View University
Patient with multiple no-shows prepays to schedule another appointment
Calls without their insurance card/information
Requests a Med Eval “next week”
Enter a faxed referral marked “urgent”
Calls from outside or from work and there’s too much background noise to hear anything
Former patient of Elsie Steelberg’s
Insurance you’ve never heard of
Requesting Genesight testing
Previous patient calls to schedule and has an old chart number – four digits or fewer
Call for Stepping Stones or SOTP
Call from an out-of-state resident
Schedule a new patient with Pfizer BCBS
Request to schedule with a provider no longer at PV
Caller needs their pet registered as an ESA because they’re being evicted
Request to schedule with Dr. Perales
Patient/family member calls to request a lateral transfer
Patient has Medicaid and lives outside of our catchment area
Parent calls to schedule for their 20+ year-old child
Someone calls the Crisis # to speak with an RN or make a payment
Caller needing parenting classes or anger management
Someone calling about ATC
Patient calls to be admitted and a Client Alert comes up about APC Status
Parent wants their adult child admitted involuntarily or vice versa
Caller pronounces “Kliewer” correctly
Caller asks if we take auto insurance or work comp
