(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Someone calls the Crisis # to speak with an RN or make a payment
Calls without their insurance card/information
Requests a Med Eval “next week”
Calls from outside or from work and there’s too much background noise to hear anything
Request to schedule with Dr. Perales
Patient/family member calls to request a lateral transfer
Requesting Genesight testing
Former patient of Elsie Steelberg’s
Patient has Medicaid and lives outside of our catchment area
Request to schedule with a provider no longer at PV
Call from an out-of-state resident
Schedule a new patient with Pfizer BCBS
Parent wants their adult child admitted involuntarily or vice versa
Parent calls to schedule for their 20+ year-old child
Rescare or Heartland Supports trying to reach someone in CSB on a Friday afternoon
Caller pronounces “Kliewer” correctly
Patient with no insurance prepays to schedule in WW or WE
Caller asks if we take auto insurance or work comp
Caller needing parenting classes or anger management
Enter a faxed referral marked “urgent”
Patient calls to be admitted and a Client Alert comes up about APC Status
Insurance you’ve never heard of
Patient with multiple no-shows prepays to schedule another appointment
Caller needs their pet registered as an ESA because they’re being evicted
Someone calling about ATC
Someone calling for Prairie View University
Call for Stepping Stones or SOTP
Previous patient calls to schedule and has an old chart number – four digits or fewer
