This bingo card has a free space and 25 words: Requesting Genesight testing, Caller asks if we take auto insurance or work comp, Someone calls the Crisis # to speak with an RN or make a payment, Former patient of Elsie Steelberg’s, Requests a Med Eval “next week”, Calls from outside or from work and there’s too much background noise to hear anything, Parent calls to schedule for their 20+ year-old child, Request to schedule with a provider no longer at PV, Patient/family member calls to request a lateral transfer, Schedule a new patient with Pfizer BCBS, Patient has Medicaid and lives outside of our catchment area, Call for Stepping Stones or SOTP, Insurance you’ve never heard of, Previous patient calls to schedule and has an old chart number – four digits or fewer, Parent wants their adult child admitted involuntarily or vice versa, Patient calls to be admitted and a Client Alert comes up about APC Status, Patient with multiple no-shows prepays to schedule another appointment, Caller pronounces “Kliewer” correctly, Someone calling about ATC, Rescare or Heartland Supports trying to reach someone in CSB on a Friday afternoon, Enter a faxed referral marked “urgent”, Caller needing parenting classes or anger management, Someone calling for Prairie View University, Patient with no insurance prepays to schedule in WW or WE and Caller needs their pet registered as an ESA because they’re being evicted.
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