customer calledin about anorder > 30 days24processedtwo quotesin one day6cancelled adropship PO, inorder to ship instock items fromFS instead28took threeorders offhold in a day4stayed past4:50 pm/6:00pm due to acustomer onthe line21customerrequested a returnlabel that wediscounted fromtheir refund29have lessthan four"Orders onHold"2vendor unable tolocate PO eventhough it wasacknowledged12helped outa fellowCSR25notifiedcustomerof a BO8dealt with anorder with aCowboyHard Hat5had a calllast morethan onehour14defused afrustrated/iratecustomer17spoke with acustomer withthe letter "V"in their name16processedan orderover 1k3charged acustomer toreship apackage27post a tip foreveryone in the"FullSource"Trillian chat9won aKahoot!10answeredmore than60+ calls onone day19shipped anorder using acustomersUPS acct22dealt with anorder with asafety vestother thanyellow/orange26got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18used your $25to help acustomer/order23responded toover 35 emailsthroughThunderbird11sent a salescustomer toMylin/Dustin7customerrequesting"freeship"1customer called inabout receiving anincorrect/damageditem30received acall for anorder inCanada1590%+ callpercentageon one day20customer calledin about anorder > 30 days24processedtwo quotesin one day6cancelled adropship PO, inorder to ship instock items fromFS instead28took threeorders offhold in a day4stayed past4:50 pm/6:00pm due to acustomer onthe line21customerrequested a returnlabel that wediscounted fromtheir refund29have lessthan four"Orders onHold"2vendor unable tolocate PO eventhough it wasacknowledged12helped outa fellowCSR25notifiedcustomerof a BO8dealt with anorder with aCowboyHard Hat5had a calllast morethan onehour14defused afrustrated/iratecustomer17spoke with acustomer withthe letter "V"in their name16processedan orderover 1k3charged acustomer toreship apackage27post a tip foreveryone in the"FullSource"Trillian chat9won aKahoot!10answeredmore than60+ calls onone day19shipped anorder using acustomersUPS acct22dealt with anorder with asafety vestother thanyellow/orange26got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18used your $25to help acustomer/order23responded toover 35 emailsthroughThunderbird11sent a salescustomer toMylin/Dustin7customerrequesting"freeship"1customer called inabout receiving anincorrect/damageditem30received acall for anorder inCanada1590%+ callpercentageon one day20

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. customer called in about an order > 30 days 24
  2. processed two quotes in one day 6
  3. cancelled a dropship PO, in order to ship in stock items from FS instead 28
  4. took three orders off hold in a day 4
  5. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  6. customer requested a return label that we discounted from their refund 29
  7. have less than four "Orders on Hold" 2
  8. vendor unable to locate PO even though it was acknowledged 12
  9. helped out a fellow CSR 25
  10. notified customer of a BO 8
  11. dealt with an order with a Cowboy Hard Hat 5
  12. had a call last more than one hour 14
  13. defused a frustrated/irate customer 17
  14. spoke with a customer with the letter "V" in their name 16
  15. processed an order over 1k 3
  16. charged a customer to reship a package 27
  17. post a tip for everyone in the "FullSource" Trillian chat 9
  18. won a Kahoot! 10
  19. answered more than 60+ calls on one day 19
  20. shipped an order using a customers UPS acct 22
  21. dealt with an order with a safety vest other than yellow/orange 26
  22. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  23. used your $25 to help a customer/order 23
  24. responded to over 35 emails through Thunderbird 11
  25. sent a sales customer to Mylin/Dustin 7
  26. customer requesting "freeship" 1
  27. customer called in about receiving an incorrect/damaged item 30
  28. received a call for an order in Canada 15
  29. 90%+ call percentage on one day 20