sent a salescustomer toMylin/Dustin7processedtwo quotesin one day6processedan orderover 1k3received acall for anorder inCanada15have lessthan four"Orders onHold"2got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18took threeorders offhold in a day4spoke with acustomer withthe letter "V"in their name16vendor unable tolocate PO eventhough it wasacknowledged12defused afrustrated/iratecustomer17won aKahoot!10charged acustomer toreship apackage27customer calledin about anorder > 30 days24helped outa fellowCSR25customer called inabout receiving anincorrect/damageditem3090%+ callpercentageon one day20had a calllast morethan onehour14stayed past4:50 pm/6:00pm due to acustomer onthe line21customerrequesting"freeship"1post a tip foreveryone in the"FullSource"Trillian chat9used your $25to help acustomer/order23customerrequested a returnlabel that wediscounted fromtheir refund29cancelled adropship PO, inorder to ship instock items fromFS instead28notifiedcustomerof a BO8shipped anorder using acustomersUPS acct22dealt with anorder with aCowboyHard Hat5dealt with anorder with asafety vestother thanyellow/orange26responded toover 35 emailsthroughThunderbird11answeredmore than60+ calls onone day19sent a salescustomer toMylin/Dustin7processedtwo quotesin one day6processedan orderover 1k3received acall for anorder inCanada15have lessthan four"Orders onHold"2got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18took threeorders offhold in a day4spoke with acustomer withthe letter "V"in their name16vendor unable tolocate PO eventhough it wasacknowledged12defused afrustrated/iratecustomer17won aKahoot!10charged acustomer toreship apackage27customer calledin about anorder > 30 days24helped outa fellowCSR25customer called inabout receiving anincorrect/damageditem3090%+ callpercentageon one day20had a calllast morethan onehour14stayed past4:50 pm/6:00pm due to acustomer onthe line21customerrequesting"freeship"1post a tip foreveryone in the"FullSource"Trillian chat9used your $25to help acustomer/order23customerrequested a returnlabel that wediscounted fromtheir refund29cancelled adropship PO, inorder to ship instock items fromFS instead28notifiedcustomerof a BO8shipped anorder using acustomersUPS acct22dealt with anorder with aCowboyHard Hat5dealt with anorder with asafety vestother thanyellow/orange26responded toover 35 emailsthroughThunderbird11answeredmore than60+ calls onone day19

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. sent a sales customer to Mylin/Dustin 7
  2. processed two quotes in one day 6
  3. processed an order over 1k 3
  4. received a call for an order in Canada 15
  5. have less than four "Orders on Hold" 2
  6. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  7. took three orders off hold in a day 4
  8. spoke with a customer with the letter "V" in their name 16
  9. vendor unable to locate PO even though it was acknowledged 12
  10. defused a frustrated/irate customer 17
  11. won a Kahoot! 10
  12. charged a customer to reship a package 27
  13. customer called in about an order > 30 days 24
  14. helped out a fellow CSR 25
  15. customer called in about receiving an incorrect/damaged item 30
  16. 90%+ call percentage on one day 20
  17. had a call last more than one hour 14
  18. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  19. customer requesting "freeship" 1
  20. post a tip for everyone in the "FullSource" Trillian chat 9
  21. used your $25 to help a customer/order 23
  22. customer requested a return label that we discounted from their refund 29
  23. cancelled a dropship PO, in order to ship in stock items from FS instead 28
  24. notified customer of a BO 8
  25. shipped an order using a customers UPS acct 22
  26. dealt with an order with a Cowboy Hard Hat 5
  27. dealt with an order with a safety vest other than yellow/orange 26
  28. responded to over 35 emails through Thunderbird 11
  29. answered more than 60+ calls on one day 19