spoke with acustomer withthe letter "V"in their name16have lessthan four"Orders onHold"2won aKahoot!10customerrequested a returnlabel that wediscounted fromtheir refund29had a calllast morethan onehour14defused afrustrated/iratecustomer17took threeorders offhold in a day4notifiedcustomerof a BO8answeredmore than60+ calls onone day19processedan orderover 1k3dealt with anorder with asafety vestother thanyellow/orange26used your $25to help acustomer/order23cancelled adropship PO, inorder to ship instock items fromFS instead28dealt with anorder with aCowboyHard Hat5processedtwo quotesin one day6got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18stayed past4:50 pm/6:00pm due to acustomer onthe line21responded toover 35 emailsthroughThunderbird11received acall for anorder inCanada15sent a salescustomer toMylin/Dustin7post a tip foreveryone in the"FullSource"Trillian chat9helped outa fellowCSR2590%+ callpercentageon one day20customerrequesting"freeship"1customer called inabout receiving anincorrect/damageditem30shipped anorder using acustomersUPS acct22vendor unable tolocate PO eventhough it wasacknowledged12customer calledin about anorder > 30 days24charged acustomer toreship apackage27spoke with acustomer withthe letter "V"in their name16have lessthan four"Orders onHold"2won aKahoot!10customerrequested a returnlabel that wediscounted fromtheir refund29had a calllast morethan onehour14defused afrustrated/iratecustomer17took threeorders offhold in a day4notifiedcustomerof a BO8answeredmore than60+ calls onone day19processedan orderover 1k3dealt with anorder with asafety vestother thanyellow/orange26used your $25to help acustomer/order23cancelled adropship PO, inorder to ship instock items fromFS instead28dealt with anorder with aCowboyHard Hat5processedtwo quotesin one day6got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18stayed past4:50 pm/6:00pm due to acustomer onthe line21responded toover 35 emailsthroughThunderbird11received acall for anorder inCanada15sent a salescustomer toMylin/Dustin7post a tip foreveryone in the"FullSource"Trillian chat9helped outa fellowCSR2590%+ callpercentageon one day20customerrequesting"freeship"1customer called inabout receiving anincorrect/damageditem30shipped anorder using acustomersUPS acct22vendor unable tolocate PO eventhough it wasacknowledged12customer calledin about anorder > 30 days24charged acustomer toreship apackage27

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. spoke with a customer with the letter "V" in their name 16
  2. have less than four "Orders on Hold" 2
  3. won a Kahoot! 10
  4. customer requested a return label that we discounted from their refund 29
  5. had a call last more than one hour 14
  6. defused a frustrated/irate customer 17
  7. took three orders off hold in a day 4
  8. notified customer of a BO 8
  9. answered more than 60+ calls on one day 19
  10. processed an order over 1k 3
  11. dealt with an order with a safety vest other than yellow/orange 26
  12. used your $25 to help a customer/order 23
  13. cancelled a dropship PO, in order to ship in stock items from FS instead 28
  14. dealt with an order with a Cowboy Hard Hat 5
  15. processed two quotes in one day 6
  16. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  17. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  18. responded to over 35 emails through Thunderbird 11
  19. received a call for an order in Canada 15
  20. sent a sales customer to Mylin/Dustin 7
  21. post a tip for everyone in the "FullSource" Trillian chat 9
  22. helped out a fellow CSR 25
  23. 90%+ call percentage on one day 20
  24. customer requesting "freeship" 1
  25. customer called in about receiving an incorrect/damaged item 30
  26. shipped an order using a customers UPS acct 22
  27. vendor unable to locate PO even though it was acknowledged 12
  28. customer called in about an order > 30 days 24
  29. charged a customer to reship a package 27