vendor unable tolocate PO eventhough it wasacknowledged12received acall for anorder inCanada15customer calledin about anorder > 30 days24defused afrustrated/iratecustomer17helped outa fellowCSR25used your $25to help acustomer/order23spoke with acustomer withthe letter "V"in their name16cancelled adropship PO, inorder to ship instock items fromFS instead28won aKahoot!10dealt with anorder with aCowboyHard Hat5responded toover 35 emailsthroughThunderbird11processedtwo quotesin one day6processedan orderover 1k3stayed past4:50 pm/6:00pm due to acustomer onthe line21shipped anorder using acustomersUPS acct22notifiedcustomerof a BO8have lessthan four"Orders onHold"2customer called inabout receiving anincorrect/damageditem30sent a salescustomer toMylin/Dustin7customerrequesting"freeship"1answeredmore than60+ calls onone day19had a calllast morethan onehour14got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18dealt with anorder with asafety vestother thanyellow/orange26customerrequested a returnlabel that wediscounted fromtheir refund29charged acustomer toreship apackage27took threeorders offhold in a day490%+ callpercentageon one day20post a tip foreveryone in the"FullSource"Trillian chat9vendor unable tolocate PO eventhough it wasacknowledged12received acall for anorder inCanada15customer calledin about anorder > 30 days24defused afrustrated/iratecustomer17helped outa fellowCSR25used your $25to help acustomer/order23spoke with acustomer withthe letter "V"in their name16cancelled adropship PO, inorder to ship instock items fromFS instead28won aKahoot!10dealt with anorder with aCowboyHard Hat5responded toover 35 emailsthroughThunderbird11processedtwo quotesin one day6processedan orderover 1k3stayed past4:50 pm/6:00pm due to acustomer onthe line21shipped anorder using acustomersUPS acct22notifiedcustomerof a BO8have lessthan four"Orders onHold"2customer called inabout receiving anincorrect/damageditem30sent a salescustomer toMylin/Dustin7customerrequesting"freeship"1answeredmore than60+ calls onone day19had a calllast morethan onehour14got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18dealt with anorder with asafety vestother thanyellow/orange26customerrequested a returnlabel that wediscounted fromtheir refund29charged acustomer toreship apackage27took threeorders offhold in a day490%+ callpercentageon one day20post a tip foreveryone in the"FullSource"Trillian chat9

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. vendor unable to locate PO even though it was acknowledged 12
  2. received a call for an order in Canada 15
  3. customer called in about an order > 30 days 24
  4. defused a frustrated/irate customer 17
  5. helped out a fellow CSR 25
  6. used your $25 to help a customer/order 23
  7. spoke with a customer with the letter "V" in their name 16
  8. cancelled a dropship PO, in order to ship in stock items from FS instead 28
  9. won a Kahoot! 10
  10. dealt with an order with a Cowboy Hard Hat 5
  11. responded to over 35 emails through Thunderbird 11
  12. processed two quotes in one day 6
  13. processed an order over 1k 3
  14. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  15. shipped an order using a customers UPS acct 22
  16. notified customer of a BO 8
  17. have less than four "Orders on Hold" 2
  18. customer called in about receiving an incorrect/damaged item 30
  19. sent a sales customer to Mylin/Dustin 7
  20. customer requesting "freeship" 1
  21. answered more than 60+ calls on one day 19
  22. had a call last more than one hour 14
  23. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  24. dealt with an order with a safety vest other than yellow/orange 26
  25. customer requested a return label that we discounted from their refund 29
  26. charged a customer to reship a package 27
  27. took three orders off hold in a day 4
  28. 90%+ call percentage on one day 20
  29. post a tip for everyone in the "FullSource" Trillian chat 9