won aKahoot!10responded toover 35 emailsthroughThunderbird11vendor unable tolocate PO eventhough it wasacknowledged12customer called inabout receiving anincorrect/damageditem30helped outa fellowCSR2590%+ callpercentageon one day20defused afrustrated/iratecustomer17have lessthan four"Orders onHold"2charged acustomer toreship apackage27received acall for anorder inCanada15used your $25to help acustomer/order23spoke with acustomer withthe letter "V"in their name16shipped anorder using acustomersUPS acct22cancelled adropship PO, inorder to ship instock items fromFS instead28notifiedcustomerof a BO8customerrequesting"freeship"1post a tip foreveryone in the"FullSource"Trillian chat9stayed past4:50 pm/6:00pm due to acustomer onthe line21took threeorders offhold in a day4customer calledin about anorder > 30 days24sent a salescustomer toMylin/Dustin7had a calllast morethan onehour14dealt with anorder with aCowboyHard Hat5processedan orderover 1k3dealt with anorder with asafety vestother thanyellow/orange26got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18answeredmore than60+ calls onone day19customerrequested a returnlabel that wediscounted fromtheir refund29processedtwo quotesin one day6won aKahoot!10responded toover 35 emailsthroughThunderbird11vendor unable tolocate PO eventhough it wasacknowledged12customer called inabout receiving anincorrect/damageditem30helped outa fellowCSR2590%+ callpercentageon one day20defused afrustrated/iratecustomer17have lessthan four"Orders onHold"2charged acustomer toreship apackage27received acall for anorder inCanada15used your $25to help acustomer/order23spoke with acustomer withthe letter "V"in their name16shipped anorder using acustomersUPS acct22cancelled adropship PO, inorder to ship instock items fromFS instead28notifiedcustomerof a BO8customerrequesting"freeship"1post a tip foreveryone in the"FullSource"Trillian chat9stayed past4:50 pm/6:00pm due to acustomer onthe line21took threeorders offhold in a day4customer calledin about anorder > 30 days24sent a salescustomer toMylin/Dustin7had a calllast morethan onehour14dealt with anorder with aCowboyHard Hat5processedan orderover 1k3dealt with anorder with asafety vestother thanyellow/orange26got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18answeredmore than60+ calls onone day19customerrequested a returnlabel that wediscounted fromtheir refund29processedtwo quotesin one day6

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. won a Kahoot! 10
  2. responded to over 35 emails through Thunderbird 11
  3. vendor unable to locate PO even though it was acknowledged 12
  4. customer called in about receiving an incorrect/damaged item 30
  5. helped out a fellow CSR 25
  6. 90%+ call percentage on one day 20
  7. defused a frustrated/irate customer 17
  8. have less than four "Orders on Hold" 2
  9. charged a customer to reship a package 27
  10. received a call for an order in Canada 15
  11. used your $25 to help a customer/order 23
  12. spoke with a customer with the letter "V" in their name 16
  13. shipped an order using a customers UPS acct 22
  14. cancelled a dropship PO, in order to ship in stock items from FS instead 28
  15. notified customer of a BO 8
  16. customer requesting "freeship" 1
  17. post a tip for everyone in the "FullSource" Trillian chat 9
  18. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  19. took three orders off hold in a day 4
  20. customer called in about an order > 30 days 24
  21. sent a sales customer to Mylin/Dustin 7
  22. had a call last more than one hour 14
  23. dealt with an order with a Cowboy Hard Hat 5
  24. processed an order over 1k 3
  25. dealt with an order with a safety vest other than yellow/orange 26
  26. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  27. answered more than 60+ calls on one day 19
  28. customer requested a return label that we discounted from their refund 29
  29. processed two quotes in one day 6