spoke with acustomer withthe letter "V"in their name16post a tip foreveryone in the"FullSource"Trillian chat9used your $25to help acustomer/order23have lessthan four"Orders onHold"2had a calllast morethan onehour14customerrequested a returnlabel that wediscounted fromtheir refund29processedtwo quotesin one day6processedan orderover 1k3responded toover 35 emailsthroughThunderbird11notifiedcustomerof a BO8cancelled adropship PO, inorder to ship instock items fromFS instead28received acall for anorder inCanada15charged acustomer toreship apackage27dealt with anorder with aCowboyHard Hat5customer calledin about anorder > 30 days24answeredmore than60+ calls onone day19dealt with anorder with asafety vestother thanyellow/orange26took threeorders offhold in a day4shipped anorder using acustomersUPS acct22customer called inabout receiving anincorrect/damageditem30stayed past4:50 pm/6:00pm due to acustomer onthe line2190%+ callpercentageon one day20got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18customerrequesting"freeship"1sent a salescustomer toMylin/Dustin7vendor unable tolocate PO eventhough it wasacknowledged12defused afrustrated/iratecustomer17won aKahoot!10helped outa fellowCSR25spoke with acustomer withthe letter "V"in their name16post a tip foreveryone in the"FullSource"Trillian chat9used your $25to help acustomer/order23have lessthan four"Orders onHold"2had a calllast morethan onehour14customerrequested a returnlabel that wediscounted fromtheir refund29processedtwo quotesin one day6processedan orderover 1k3responded toover 35 emailsthroughThunderbird11notifiedcustomerof a BO8cancelled adropship PO, inorder to ship instock items fromFS instead28received acall for anorder inCanada15charged acustomer toreship apackage27dealt with anorder with aCowboyHard Hat5customer calledin about anorder > 30 days24answeredmore than60+ calls onone day19dealt with anorder with asafety vestother thanyellow/orange26took threeorders offhold in a day4shipped anorder using acustomersUPS acct22customer called inabout receiving anincorrect/damageditem30stayed past4:50 pm/6:00pm due to acustomer onthe line2190%+ callpercentageon one day20got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18customerrequesting"freeship"1sent a salescustomer toMylin/Dustin7vendor unable tolocate PO eventhough it wasacknowledged12defused afrustrated/iratecustomer17won aKahoot!10helped outa fellowCSR25

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. spoke with a customer with the letter "V" in their name 16
  2. post a tip for everyone in the "FullSource" Trillian chat 9
  3. used your $25 to help a customer/order 23
  4. have less than four "Orders on Hold" 2
  5. had a call last more than one hour 14
  6. customer requested a return label that we discounted from their refund 29
  7. processed two quotes in one day 6
  8. processed an order over 1k 3
  9. responded to over 35 emails through Thunderbird 11
  10. notified customer of a BO 8
  11. cancelled a dropship PO, in order to ship in stock items from FS instead 28
  12. received a call for an order in Canada 15
  13. charged a customer to reship a package 27
  14. dealt with an order with a Cowboy Hard Hat 5
  15. customer called in about an order > 30 days 24
  16. answered more than 60+ calls on one day 19
  17. dealt with an order with a safety vest other than yellow/orange 26
  18. took three orders off hold in a day 4
  19. shipped an order using a customers UPS acct 22
  20. customer called in about receiving an incorrect/damaged item 30
  21. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  22. 90%+ call percentage on one day 20
  23. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  24. customer requesting "freeship" 1
  25. sent a sales customer to Mylin/Dustin 7
  26. vendor unable to locate PO even though it was acknowledged 12
  27. defused a frustrated/irate customer 17
  28. won a Kahoot! 10
  29. helped out a fellow CSR 25