won aKahoot!10used your $25to help acustomer/order23got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18received acall for anorder inCanada15spoke with acustomer withthe letter "V"in their name16customer calledin about anorder > 30 days24post a tip foreveryone in the"FullSource"Trillian chat9notifiedcustomerof a BO8customerrequesting"freeship"1answeredmore than60+ calls onone day19sent a salescustomer toMylin/Dustin790%+ callpercentageon one day20dealt with anorder with asafety vestother thanyellow/orange26cancelled adropship PO, inorder to ship instock items fromFS instead28shipped anorder using acustomersUPS acct22vendor unable tolocate PO eventhough it wasacknowledged12dealt with anorder with aCowboyHard Hat5customer called inabout receiving anincorrect/damageditem30defused afrustrated/iratecustomer17processedtwo quotesin one day6stayed past4:50 pm/6:00pm due to acustomer onthe line21helped outa fellowCSR25responded toover 35 emailsthroughThunderbird11had a calllast morethan onehour14took threeorders offhold in a day4charged acustomer toreship apackage27have lessthan four"Orders onHold"2customerrequested a returnlabel that wediscounted fromtheir refund29processedan orderover 1k3won aKahoot!10used your $25to help acustomer/order23got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18received acall for anorder inCanada15spoke with acustomer withthe letter "V"in their name16customer calledin about anorder > 30 days24post a tip foreveryone in the"FullSource"Trillian chat9notifiedcustomerof a BO8customerrequesting"freeship"1answeredmore than60+ calls onone day19sent a salescustomer toMylin/Dustin790%+ callpercentageon one day20dealt with anorder with asafety vestother thanyellow/orange26cancelled adropship PO, inorder to ship instock items fromFS instead28shipped anorder using acustomersUPS acct22vendor unable tolocate PO eventhough it wasacknowledged12dealt with anorder with aCowboyHard Hat5customer called inabout receiving anincorrect/damageditem30defused afrustrated/iratecustomer17processedtwo quotesin one day6stayed past4:50 pm/6:00pm due to acustomer onthe line21helped outa fellowCSR25responded toover 35 emailsthroughThunderbird11had a calllast morethan onehour14took threeorders offhold in a day4charged acustomer toreship apackage27have lessthan four"Orders onHold"2customerrequested a returnlabel that wediscounted fromtheir refund29processedan orderover 1k3

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. won a Kahoot! 10
  2. used your $25 to help a customer/order 23
  3. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  4. received a call for an order in Canada 15
  5. spoke with a customer with the letter "V" in their name 16
  6. customer called in about an order > 30 days 24
  7. post a tip for everyone in the "FullSource" Trillian chat 9
  8. notified customer of a BO 8
  9. customer requesting "freeship" 1
  10. answered more than 60+ calls on one day 19
  11. sent a sales customer to Mylin/Dustin 7
  12. 90%+ call percentage on one day 20
  13. dealt with an order with a safety vest other than yellow/orange 26
  14. cancelled a dropship PO, in order to ship in stock items from FS instead 28
  15. shipped an order using a customers UPS acct 22
  16. vendor unable to locate PO even though it was acknowledged 12
  17. dealt with an order with a Cowboy Hard Hat 5
  18. customer called in about receiving an incorrect/damaged item 30
  19. defused a frustrated/irate customer 17
  20. processed two quotes in one day 6
  21. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  22. helped out a fellow CSR 25
  23. responded to over 35 emails through Thunderbird 11
  24. had a call last more than one hour 14
  25. took three orders off hold in a day 4
  26. charged a customer to reship a package 27
  27. have less than four "Orders on Hold" 2
  28. customer requested a return label that we discounted from their refund 29
  29. processed an order over 1k 3