(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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defused a frustrated/irate customer
17
cancelled a dropship PO, in order to ship in stock items from FS instead
28
notified customer of a BO
8
dealt with an
order with a
safety vest
other than
yellow/orange
26
had a call last more than one hour
14
got an updated processing/shipping lead time from a vendor. requested to update cheat sheet.
18
shipped an order using a customers UPS acct
22
90%+ call percentage on one day
20
stayed past 4:50 pm/6:00 pm due to a customer on the line
21
charged a customer to reship a package
27
used your $25 to help a customer/order
23
dealt with an order with a Cowboy Hard Hat
5
customer called in about receiving an incorrect/damaged item
30
took three orders off hold in a day
4
sent a sales customer to Mylin/Dustin
7
received a call for an order in Canada
15
processed an order over 1k
3
post a tip for everyone in the "FullSource"
Trillian chat
9
customer requested a return label that we discounted from their refund
29
helped out a fellow CSR
25
won a Kahoot!
10
vendor unable to locate PO even though it was acknowledged
12
customer requesting "freeship"
1
processed two quotes in one day
6
have less than four "Orders on Hold"
2
responded to over 35 emails through Thunderbird
11
customer called in about an order > 30 days
24
answered more than 60+ calls on one day
19
spoke with a customer with the letter "V" in their name
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