responded toover 35 emailsthroughThunderbird11had a calllast morethan onehour14vendor unable tolocate PO eventhough it wasacknowledged12used your $25to help acustomer/order23customerrequested a returnlabel that wediscounted fromtheir refund29defused afrustrated/iratecustomer17have lessthan four"Orders onHold"2stayed past4:50 pm/6:00pm due to acustomer onthe line21received acall for anorder inCanada15cancelled adropship PO, inorder to ship instock items fromFS instead28spoke with acustomer withthe letter "V"in their name16won aKahoot!10processedan orderover 1k3customer calledin about anorder > 30 days24notifiedcustomerof a BO8customerrequesting"freeship"1customer called inabout receiving anincorrect/damageditem30dealt with anorder with asafety vestother thanyellow/orange26shipped anorder using acustomersUPS acct22took threeorders offhold in a day4sent a salescustomer toMylin/Dustin7charged acustomer toreship apackage27post a tip foreveryone in the"FullSource"Trillian chat9got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.1890%+ callpercentageon one day20processedtwo quotesin one day6helped outa fellowCSR25dealt with anorder with aCowboyHard Hat5answeredmore than60+ calls onone day19responded toover 35 emailsthroughThunderbird11had a calllast morethan onehour14vendor unable tolocate PO eventhough it wasacknowledged12used your $25to help acustomer/order23customerrequested a returnlabel that wediscounted fromtheir refund29defused afrustrated/iratecustomer17have lessthan four"Orders onHold"2stayed past4:50 pm/6:00pm due to acustomer onthe line21received acall for anorder inCanada15cancelled adropship PO, inorder to ship instock items fromFS instead28spoke with acustomer withthe letter "V"in their name16won aKahoot!10processedan orderover 1k3customer calledin about anorder > 30 days24notifiedcustomerof a BO8customerrequesting"freeship"1customer called inabout receiving anincorrect/damageditem30dealt with anorder with asafety vestother thanyellow/orange26shipped anorder using acustomersUPS acct22took threeorders offhold in a day4sent a salescustomer toMylin/Dustin7charged acustomer toreship apackage27post a tip foreveryone in the"FullSource"Trillian chat9got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.1890%+ callpercentageon one day20processedtwo quotesin one day6helped outa fellowCSR25dealt with anorder with aCowboyHard Hat5answeredmore than60+ calls onone day19

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. responded to over 35 emails through Thunderbird 11
  2. had a call last more than one hour 14
  3. vendor unable to locate PO even though it was acknowledged 12
  4. used your $25 to help a customer/order 23
  5. customer requested a return label that we discounted from their refund 29
  6. defused a frustrated/irate customer 17
  7. have less than four "Orders on Hold" 2
  8. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  9. received a call for an order in Canada 15
  10. cancelled a dropship PO, in order to ship in stock items from FS instead 28
  11. spoke with a customer with the letter "V" in their name 16
  12. won a Kahoot! 10
  13. processed an order over 1k 3
  14. customer called in about an order > 30 days 24
  15. notified customer of a BO 8
  16. customer requesting "freeship" 1
  17. customer called in about receiving an incorrect/damaged item 30
  18. dealt with an order with a safety vest other than yellow/orange 26
  19. shipped an order using a customers UPS acct 22
  20. took three orders off hold in a day 4
  21. sent a sales customer to Mylin/Dustin 7
  22. charged a customer to reship a package 27
  23. post a tip for everyone in the "FullSource" Trillian chat 9
  24. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  25. 90%+ call percentage on one day 20
  26. processed two quotes in one day 6
  27. helped out a fellow CSR 25
  28. dealt with an order with a Cowboy Hard Hat 5
  29. answered more than 60+ calls on one day 19