vendor unable tolocate PO eventhough it wasacknowledged19had a calllast morethan onehour4sent a salescustomer toMylin/Dustin5shipped anorder using acustomersUPS acct15notifiedcustomerof a BO22helped outa fellowCSR1received acall for anorder inCanada21used your $25to help acustomer/order23dealt with anorder with aCowboyHard Hat18post a tip foreveryone in the"FullSource"Trillian chat12answeredmore than60+ calls onone day14dealt with anorder with asafety vestother thanyellow/orange27stayed past4:50 pm/6:00pm due to acustomer onthe line10spoke with acustomer withthe letter "V"in their name28processedtwo quotesin one day30charged acustomer toreship apackage7won aKahoot!25customerrequested a returnlabel that wediscounted fromtheir refund2responded toover 35 emailsthroughThunderbird8customer called inabout receiving anincorrect/damageditem17defused afrustrated/iratecustomer3have lessthan four"Orders onHold"24cancelled adropship PO, inorder to ship instock items fromFS instead11took threeorders offhold in a day6customerrequesting"freeship"16customer calledin about anorder > 30 days20processedan orderover 1k26got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.2990%+ callpercentageon one day9vendor unable tolocate PO eventhough it wasacknowledged19had a calllast morethan onehour4sent a salescustomer toMylin/Dustin5shipped anorder using acustomersUPS acct15notifiedcustomerof a BO22helped outa fellowCSR1received acall for anorder inCanada21used your $25to help acustomer/order23dealt with anorder with aCowboyHard Hat18post a tip foreveryone in the"FullSource"Trillian chat12answeredmore than60+ calls onone day14dealt with anorder with asafety vestother thanyellow/orange27stayed past4:50 pm/6:00pm due to acustomer onthe line10spoke with acustomer withthe letter "V"in their name28processedtwo quotesin one day30charged acustomer toreship apackage7won aKahoot!25customerrequested a returnlabel that wediscounted fromtheir refund2responded toover 35 emailsthroughThunderbird8customer called inabout receiving anincorrect/damageditem17defused afrustrated/iratecustomer3have lessthan four"Orders onHold"24cancelled adropship PO, inorder to ship instock items fromFS instead11took threeorders offhold in a day6customerrequesting"freeship"16customer calledin about anorder > 30 days20processedan orderover 1k26got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.2990%+ callpercentageon one day9

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. vendor unable to locate PO even though it was acknowledged 19
  2. had a call last more than one hour 4
  3. sent a sales customer to Mylin/Dustin 5
  4. shipped an order using a customers UPS acct 15
  5. notified customer of a BO 22
  6. helped out a fellow CSR 1
  7. received a call for an order in Canada 21
  8. used your $25 to help a customer/order 23
  9. dealt with an order with a Cowboy Hard Hat 18
  10. post a tip for everyone in the "FullSource" Trillian chat 12
  11. answered more than 60+ calls on one day 14
  12. dealt with an order with a safety vest other than yellow/orange 27
  13. stayed past 4:50 pm/6:00 pm due to a customer on the line 10
  14. spoke with a customer with the letter "V" in their name 28
  15. processed two quotes in one day 30
  16. charged a customer to reship a package 7
  17. won a Kahoot! 25
  18. customer requested a return label that we discounted from their refund 2
  19. responded to over 35 emails through Thunderbird 8
  20. customer called in about receiving an incorrect/damaged item 17
  21. defused a frustrated/irate customer 3
  22. have less than four "Orders on Hold" 24
  23. cancelled a dropship PO, in order to ship in stock items from FS instead 11
  24. took three orders off hold in a day 6
  25. customer requesting "freeship" 16
  26. customer called in about an order > 30 days 20
  27. processed an order over 1k 26
  28. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 29
  29. 90%+ call percentage on one day 9