have lessthan four"Orders onHold"24spoke with acustomer withthe letter "V"in their name28cancelled adropship PO, inorder to ship instock items fromFS instead11vendor unable tolocate PO eventhough it wasacknowledged19charged acustomer toreship apackage7had a calllast morethan onehour4helped outa fellowCSR1sent a salescustomer toMylin/Dustin5stayed past4:50 pm/6:00pm due to acustomer onthe line1090%+ callpercentageon one day9processedtwo quotesin one day30customer calledin about anorder > 30 days20customerrequesting"freeship"16received acall for anorder inCanada21dealt with anorder with asafety vestother thanyellow/orange27post a tip foreveryone in the"FullSource"Trillian chat12processedan orderover 1k26used your $25to help acustomer/order23took threeorders offhold in a day6answeredmore than60+ calls onone day14won aKahoot!25shipped anorder using acustomersUPS acct15defused afrustrated/iratecustomer3notifiedcustomerof a BO22responded toover 35 emailsthroughThunderbird8customerrequested a returnlabel that wediscounted fromtheir refund2dealt with anorder with aCowboyHard Hat18customer called inabout receiving anincorrect/damageditem17got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.29have lessthan four"Orders onHold"24spoke with acustomer withthe letter "V"in their name28cancelled adropship PO, inorder to ship instock items fromFS instead11vendor unable tolocate PO eventhough it wasacknowledged19charged acustomer toreship apackage7had a calllast morethan onehour4helped outa fellowCSR1sent a salescustomer toMylin/Dustin5stayed past4:50 pm/6:00pm due to acustomer onthe line1090%+ callpercentageon one day9processedtwo quotesin one day30customer calledin about anorder > 30 days20customerrequesting"freeship"16received acall for anorder inCanada21dealt with anorder with asafety vestother thanyellow/orange27post a tip foreveryone in the"FullSource"Trillian chat12processedan orderover 1k26used your $25to help acustomer/order23took threeorders offhold in a day6answeredmore than60+ calls onone day14won aKahoot!25shipped anorder using acustomersUPS acct15defused afrustrated/iratecustomer3notifiedcustomerof a BO22responded toover 35 emailsthroughThunderbird8customerrequested a returnlabel that wediscounted fromtheir refund2dealt with anorder with aCowboyHard Hat18customer called inabout receiving anincorrect/damageditem17got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.29

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. have less than four "Orders on Hold" 24
  2. spoke with a customer with the letter "V" in their name 28
  3. cancelled a dropship PO, in order to ship in stock items from FS instead 11
  4. vendor unable to locate PO even though it was acknowledged 19
  5. charged a customer to reship a package 7
  6. had a call last more than one hour 4
  7. helped out a fellow CSR 1
  8. sent a sales customer to Mylin/Dustin 5
  9. stayed past 4:50 pm/6:00 pm due to a customer on the line 10
  10. 90%+ call percentage on one day 9
  11. processed two quotes in one day 30
  12. customer called in about an order > 30 days 20
  13. customer requesting "freeship" 16
  14. received a call for an order in Canada 21
  15. dealt with an order with a safety vest other than yellow/orange 27
  16. post a tip for everyone in the "FullSource" Trillian chat 12
  17. processed an order over 1k 26
  18. used your $25 to help a customer/order 23
  19. took three orders off hold in a day 6
  20. answered more than 60+ calls on one day 14
  21. won a Kahoot! 25
  22. shipped an order using a customers UPS acct 15
  23. defused a frustrated/irate customer 3
  24. notified customer of a BO 22
  25. responded to over 35 emails through Thunderbird 8
  26. customer requested a return label that we discounted from their refund 2
  27. dealt with an order with a Cowboy Hard Hat 18
  28. customer called in about receiving an incorrect/damaged item 17
  29. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 29