customerrequesting"freeship"16customer called inabout receiving anincorrect/damageditem17dealt with anorder with asafety vestother thanyellow/orange27processedan orderover 1k26have lessthan four"Orders onHold"24sent a salescustomer toMylin/Dustin5spoke with acustomer withthe letter "V"in their name28shipped anorder using acustomersUPS acct15customerrequested a returnlabel that wediscounted fromtheir refund2notifiedcustomerof a BO22answeredmore than60+ calls onone day14defused afrustrated/iratecustomer3had a calllast morethan onehour4used your $25to help acustomer/order23processedtwo quotesin one day3090%+ callpercentageon one day9vendor unable tolocate PO eventhough it wasacknowledged19received acall for anorder inCanada21won aKahoot!25took threeorders offhold in a day6customer calledin about anorder > 30 days20got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.29post a tip foreveryone in the"FullSource"Trillian chat12cancelled adropship PO, inorder to ship instock items fromFS instead11dealt with anorder with aCowboyHard Hat18stayed past4:50 pm/6:00pm due to acustomer onthe line10charged acustomer toreship apackage7helped outa fellowCSR1responded toover 35 emailsthroughThunderbird8customerrequesting"freeship"16customer called inabout receiving anincorrect/damageditem17dealt with anorder with asafety vestother thanyellow/orange27processedan orderover 1k26have lessthan four"Orders onHold"24sent a salescustomer toMylin/Dustin5spoke with acustomer withthe letter "V"in their name28shipped anorder using acustomersUPS acct15customerrequested a returnlabel that wediscounted fromtheir refund2notifiedcustomerof a BO22answeredmore than60+ calls onone day14defused afrustrated/iratecustomer3had a calllast morethan onehour4used your $25to help acustomer/order23processedtwo quotesin one day3090%+ callpercentageon one day9vendor unable tolocate PO eventhough it wasacknowledged19received acall for anorder inCanada21won aKahoot!25took threeorders offhold in a day6customer calledin about anorder > 30 days20got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.29post a tip foreveryone in the"FullSource"Trillian chat12cancelled adropship PO, inorder to ship instock items fromFS instead11dealt with anorder with aCowboyHard Hat18stayed past4:50 pm/6:00pm due to acustomer onthe line10charged acustomer toreship apackage7helped outa fellowCSR1responded toover 35 emailsthroughThunderbird8

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. customer requesting "freeship" 16
  2. customer called in about receiving an incorrect/damaged item 17
  3. dealt with an order with a safety vest other than yellow/orange 27
  4. processed an order over 1k 26
  5. have less than four "Orders on Hold" 24
  6. sent a sales customer to Mylin/Dustin 5
  7. spoke with a customer with the letter "V" in their name 28
  8. shipped an order using a customers UPS acct 15
  9. customer requested a return label that we discounted from their refund 2
  10. notified customer of a BO 22
  11. answered more than 60+ calls on one day 14
  12. defused a frustrated/irate customer 3
  13. had a call last more than one hour 4
  14. used your $25 to help a customer/order 23
  15. processed two quotes in one day 30
  16. 90%+ call percentage on one day 9
  17. vendor unable to locate PO even though it was acknowledged 19
  18. received a call for an order in Canada 21
  19. won a Kahoot! 25
  20. took three orders off hold in a day 6
  21. customer called in about an order > 30 days 20
  22. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 29
  23. post a tip for everyone in the "FullSource" Trillian chat 12
  24. cancelled a dropship PO, in order to ship in stock items from FS instead 11
  25. dealt with an order with a Cowboy Hard Hat 18
  26. stayed past 4:50 pm/6:00 pm due to a customer on the line 10
  27. charged a customer to reship a package 7
  28. helped out a fellow CSR 1
  29. responded to over 35 emails through Thunderbird 8