had a calllast morethan onehour4customerrequested a returnlabel that wediscounted fromtheir refund2sent a salescustomer toMylin/Dustin5got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.29customerrequesting"freeship"16used your $25to help acustomer/order23helped outa fellowCSR1answeredmore than60+ calls onone day14spoke with acustomer withthe letter "V"in their name28dealt with anorder with asafety vestother thanyellow/orange27have lessthan four"Orders onHold"24charged acustomer toreship apackage7took threeorders offhold in a day6customer calledin about anorder > 30 days20cancelled adropship PO, inorder to ship instock items fromFS instead11defused afrustrated/iratecustomer3notifiedcustomerof a BO22processedtwo quotesin one day30responded toover 35 emailsthroughThunderbird8vendor unable tolocate PO eventhough it wasacknowledged19received acall for anorder inCanada21processedan orderover 1k26won aKahoot!25shipped anorder using acustomersUPS acct15dealt with anorder with aCowboyHard Hat18post a tip foreveryone in the"FullSource"Trillian chat1290%+ callpercentageon one day9stayed past4:50 pm/6:00pm due to acustomer onthe line10customer called inabout receiving anincorrect/damageditem17had a calllast morethan onehour4customerrequested a returnlabel that wediscounted fromtheir refund2sent a salescustomer toMylin/Dustin5got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.29customerrequesting"freeship"16used your $25to help acustomer/order23helped outa fellowCSR1answeredmore than60+ calls onone day14spoke with acustomer withthe letter "V"in their name28dealt with anorder with asafety vestother thanyellow/orange27have lessthan four"Orders onHold"24charged acustomer toreship apackage7took threeorders offhold in a day6customer calledin about anorder > 30 days20cancelled adropship PO, inorder to ship instock items fromFS instead11defused afrustrated/iratecustomer3notifiedcustomerof a BO22processedtwo quotesin one day30responded toover 35 emailsthroughThunderbird8vendor unable tolocate PO eventhough it wasacknowledged19received acall for anorder inCanada21processedan orderover 1k26won aKahoot!25shipped anorder using acustomersUPS acct15dealt with anorder with aCowboyHard Hat18post a tip foreveryone in the"FullSource"Trillian chat1290%+ callpercentageon one day9stayed past4:50 pm/6:00pm due to acustomer onthe line10customer called inabout receiving anincorrect/damageditem17

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. had a call last more than one hour 4
  2. customer requested a return label that we discounted from their refund 2
  3. sent a sales customer to Mylin/Dustin 5
  4. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 29
  5. customer requesting "freeship" 16
  6. used your $25 to help a customer/order 23
  7. helped out a fellow CSR 1
  8. answered more than 60+ calls on one day 14
  9. spoke with a customer with the letter "V" in their name 28
  10. dealt with an order with a safety vest other than yellow/orange 27
  11. have less than four "Orders on Hold" 24
  12. charged a customer to reship a package 7
  13. took three orders off hold in a day 6
  14. customer called in about an order > 30 days 20
  15. cancelled a dropship PO, in order to ship in stock items from FS instead 11
  16. defused a frustrated/irate customer 3
  17. notified customer of a BO 22
  18. processed two quotes in one day 30
  19. responded to over 35 emails through Thunderbird 8
  20. vendor unable to locate PO even though it was acknowledged 19
  21. received a call for an order in Canada 21
  22. processed an order over 1k 26
  23. won a Kahoot! 25
  24. shipped an order using a customers UPS acct 15
  25. dealt with an order with a Cowboy Hard Hat 18
  26. post a tip for everyone in the "FullSource" Trillian chat 12
  27. 90%+ call percentage on one day 9
  28. stayed past 4:50 pm/6:00 pm due to a customer on the line 10
  29. customer called in about receiving an incorrect/damaged item 17