won aKahoot!25cancelled adropship PO, inorder to ship instock items fromFS instead1190%+ callpercentageon one day9received acall for anorder inCanada21customerrequesting"freeship"16defused afrustrated/iratecustomer3took threeorders offhold in a day6processedtwo quotesin one day30shipped anorder using acustomersUPS acct15stayed past4:50 pm/6:00pm due to acustomer onthe line10processedan orderover 1k26post a tip foreveryone in the"FullSource"Trillian chat12customer called inabout receiving anincorrect/damageditem17had a calllast morethan onehour4got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.29charged acustomer toreship apackage7customer calledin about anorder > 30 days20have lessthan four"Orders onHold"24spoke with acustomer withthe letter "V"in their name28responded toover 35 emailsthroughThunderbird8notifiedcustomerof a BO22sent a salescustomer toMylin/Dustin5dealt with anorder with aCowboyHard Hat18answeredmore than60+ calls onone day14customerrequested a returnlabel that wediscounted fromtheir refund2helped outa fellowCSR1dealt with anorder with asafety vestother thanyellow/orange27used your $25to help acustomer/order23vendor unable tolocate PO eventhough it wasacknowledged19won aKahoot!25cancelled adropship PO, inorder to ship instock items fromFS instead1190%+ callpercentageon one day9received acall for anorder inCanada21customerrequesting"freeship"16defused afrustrated/iratecustomer3took threeorders offhold in a day6processedtwo quotesin one day30shipped anorder using acustomersUPS acct15stayed past4:50 pm/6:00pm due to acustomer onthe line10processedan orderover 1k26post a tip foreveryone in the"FullSource"Trillian chat12customer called inabout receiving anincorrect/damageditem17had a calllast morethan onehour4got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.29charged acustomer toreship apackage7customer calledin about anorder > 30 days20have lessthan four"Orders onHold"24spoke with acustomer withthe letter "V"in their name28responded toover 35 emailsthroughThunderbird8notifiedcustomerof a BO22sent a salescustomer toMylin/Dustin5dealt with anorder with aCowboyHard Hat18answeredmore than60+ calls onone day14customerrequested a returnlabel that wediscounted fromtheir refund2helped outa fellowCSR1dealt with anorder with asafety vestother thanyellow/orange27used your $25to help acustomer/order23vendor unable tolocate PO eventhough it wasacknowledged19

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. won a Kahoot! 25
  2. cancelled a dropship PO, in order to ship in stock items from FS instead 11
  3. 90%+ call percentage on one day 9
  4. received a call for an order in Canada 21
  5. customer requesting "freeship" 16
  6. defused a frustrated/irate customer 3
  7. took three orders off hold in a day 6
  8. processed two quotes in one day 30
  9. shipped an order using a customers UPS acct 15
  10. stayed past 4:50 pm/6:00 pm due to a customer on the line 10
  11. processed an order over 1k 26
  12. post a tip for everyone in the "FullSource" Trillian chat 12
  13. customer called in about receiving an incorrect/damaged item 17
  14. had a call last more than one hour 4
  15. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 29
  16. charged a customer to reship a package 7
  17. customer called in about an order > 30 days 20
  18. have less than four "Orders on Hold" 24
  19. spoke with a customer with the letter "V" in their name 28
  20. responded to over 35 emails through Thunderbird 8
  21. notified customer of a BO 22
  22. sent a sales customer to Mylin/Dustin 5
  23. dealt with an order with a Cowboy Hard Hat 18
  24. answered more than 60+ calls on one day 14
  25. customer requested a return label that we discounted from their refund 2
  26. helped out a fellow CSR 1
  27. dealt with an order with a safety vest other than yellow/orange 27
  28. used your $25 to help a customer/order 23
  29. vendor unable to locate PO even though it was acknowledged 19