90%+ callpercentageon one day9processedan orderover 1k26spoke with acustomer withthe letter "V"in their name28processedtwo quotesin one day30sent a salescustomer toMylin/Dustin5helped outa fellowCSR1shipped anorder using acustomersUPS acct15won aKahoot!25vendor unable tolocate PO eventhough it wasacknowledged19responded toover 35 emailsthroughThunderbird8notifiedcustomerof a BO22got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.29customerrequested a returnlabel that wediscounted fromtheir refund2had a calllast morethan onehour4dealt with anorder with aCowboyHard Hat18received acall for anorder inCanada21cancelled adropship PO, inorder to ship instock items fromFS instead11charged acustomer toreship apackage7answeredmore than60+ calls onone day14customer called inabout receiving anincorrect/damageditem17used your $25to help acustomer/order23customer calledin about anorder > 30 days20dealt with anorder with asafety vestother thanyellow/orange27stayed past4:50 pm/6:00pm due to acustomer onthe line10have lessthan four"Orders onHold"24defused afrustrated/iratecustomer3took threeorders offhold in a day6post a tip foreveryone in the"FullSource"Trillian chat12customerrequesting"freeship"1690%+ callpercentageon one day9processedan orderover 1k26spoke with acustomer withthe letter "V"in their name28processedtwo quotesin one day30sent a salescustomer toMylin/Dustin5helped outa fellowCSR1shipped anorder using acustomersUPS acct15won aKahoot!25vendor unable tolocate PO eventhough it wasacknowledged19responded toover 35 emailsthroughThunderbird8notifiedcustomerof a BO22got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.29customerrequested a returnlabel that wediscounted fromtheir refund2had a calllast morethan onehour4dealt with anorder with aCowboyHard Hat18received acall for anorder inCanada21cancelled adropship PO, inorder to ship instock items fromFS instead11charged acustomer toreship apackage7answeredmore than60+ calls onone day14customer called inabout receiving anincorrect/damageditem17used your $25to help acustomer/order23customer calledin about anorder > 30 days20dealt with anorder with asafety vestother thanyellow/orange27stayed past4:50 pm/6:00pm due to acustomer onthe line10have lessthan four"Orders onHold"24defused afrustrated/iratecustomer3took threeorders offhold in a day6post a tip foreveryone in the"FullSource"Trillian chat12customerrequesting"freeship"16

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 90%+ call percentage on one day 9
  2. processed an order over 1k 26
  3. spoke with a customer with the letter "V" in their name 28
  4. processed two quotes in one day 30
  5. sent a sales customer to Mylin/Dustin 5
  6. helped out a fellow CSR 1
  7. shipped an order using a customers UPS acct 15
  8. won a Kahoot! 25
  9. vendor unable to locate PO even though it was acknowledged 19
  10. responded to over 35 emails through Thunderbird 8
  11. notified customer of a BO 22
  12. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 29
  13. customer requested a return label that we discounted from their refund 2
  14. had a call last more than one hour 4
  15. dealt with an order with a Cowboy Hard Hat 18
  16. received a call for an order in Canada 21
  17. cancelled a dropship PO, in order to ship in stock items from FS instead 11
  18. charged a customer to reship a package 7
  19. answered more than 60+ calls on one day 14
  20. customer called in about receiving an incorrect/damaged item 17
  21. used your $25 to help a customer/order 23
  22. customer called in about an order > 30 days 20
  23. dealt with an order with a safety vest other than yellow/orange 27
  24. stayed past 4:50 pm/6:00 pm due to a customer on the line 10
  25. have less than four "Orders on Hold" 24
  26. defused a frustrated/irate customer 3
  27. took three orders off hold in a day 6
  28. post a tip for everyone in the "FullSource" Trillian chat 12
  29. customer requesting "freeship" 16