dealt with anorder with asafety vestother thanyellow/orange27spoke with acustomer withthe letter "V"in their name28post a tip foreveryone in the"FullSource"Trillian chat12customerrequesting"freeship"16got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.29cancelled adropship PO, inorder to ship instock items fromFS instead11customerrequested a returnlabel that wediscounted fromtheir refund2used your $25to help acustomer/order23won aKahoot!25customer calledin about anorder > 30 days20responded toover 35 emailsthroughThunderbird8stayed past4:50 pm/6:00pm due to acustomer onthe line10shipped anorder using acustomersUPS acct15notifiedcustomerof a BO22took threeorders offhold in a day6sent a salescustomer toMylin/Dustin5processedan orderover 1k2690%+ callpercentageon one day9had a calllast morethan onehour4customer called inabout receiving anincorrect/damageditem17received acall for anorder inCanada21charged acustomer toreship apackage7processedtwo quotesin one day30vendor unable tolocate PO eventhough it wasacknowledged19dealt with anorder with aCowboyHard Hat18helped outa fellowCSR1answeredmore than60+ calls onone day14defused afrustrated/iratecustomer3have lessthan four"Orders onHold"24dealt with anorder with asafety vestother thanyellow/orange27spoke with acustomer withthe letter "V"in their name28post a tip foreveryone in the"FullSource"Trillian chat12customerrequesting"freeship"16got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.29cancelled adropship PO, inorder to ship instock items fromFS instead11customerrequested a returnlabel that wediscounted fromtheir refund2used your $25to help acustomer/order23won aKahoot!25customer calledin about anorder > 30 days20responded toover 35 emailsthroughThunderbird8stayed past4:50 pm/6:00pm due to acustomer onthe line10shipped anorder using acustomersUPS acct15notifiedcustomerof a BO22took threeorders offhold in a day6sent a salescustomer toMylin/Dustin5processedan orderover 1k2690%+ callpercentageon one day9had a calllast morethan onehour4customer called inabout receiving anincorrect/damageditem17received acall for anorder inCanada21charged acustomer toreship apackage7processedtwo quotesin one day30vendor unable tolocate PO eventhough it wasacknowledged19dealt with anorder with aCowboyHard Hat18helped outa fellowCSR1answeredmore than60+ calls onone day14defused afrustrated/iratecustomer3have lessthan four"Orders onHold"24

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. dealt with an order with a safety vest other than yellow/orange 27
  2. spoke with a customer with the letter "V" in their name 28
  3. post a tip for everyone in the "FullSource" Trillian chat 12
  4. customer requesting "freeship" 16
  5. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 29
  6. cancelled a dropship PO, in order to ship in stock items from FS instead 11
  7. customer requested a return label that we discounted from their refund 2
  8. used your $25 to help a customer/order 23
  9. won a Kahoot! 25
  10. customer called in about an order > 30 days 20
  11. responded to over 35 emails through Thunderbird 8
  12. stayed past 4:50 pm/6:00 pm due to a customer on the line 10
  13. shipped an order using a customers UPS acct 15
  14. notified customer of a BO 22
  15. took three orders off hold in a day 6
  16. sent a sales customer to Mylin/Dustin 5
  17. processed an order over 1k 26
  18. 90%+ call percentage on one day 9
  19. had a call last more than one hour 4
  20. customer called in about receiving an incorrect/damaged item 17
  21. received a call for an order in Canada 21
  22. charged a customer to reship a package 7
  23. processed two quotes in one day 30
  24. vendor unable to locate PO even though it was acknowledged 19
  25. dealt with an order with a Cowboy Hard Hat 18
  26. helped out a fellow CSR 1
  27. answered more than 60+ calls on one day 14
  28. defused a frustrated/irate customer 3
  29. have less than four "Orders on Hold" 24