(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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No shows an inQuicker or appt they made the same day
Wants to speak to the manager
"I arrived before them, why were they taken back first" (they're seeing a different provider)
Didn't bring their insurance card or ID
Arrives 40 minutes early - "Can't you just take me in early?"
You ask them to give the nurse the encounter sheet and it disappears
When they pull down their mask to speak
Tries to refuse a virtual while they have Covid symptoms
Throws a tantrum over having to wear a mask
Any time a patient tries to tell the staff how to do our job
Forgets to ask provider for refills or questions and realizes after
Tells you their whole life story
15+ minutes late - "What do you mean I can't be seen?"
A patient blames you for a mistake he/she made
Personality change from check in to check out
Doesn't remember when they need to follow up
Comes in for an appointment offered by Phreesia but never confirmed
"I had to come in person because you guys never answer the phone"
A Dean patient freaks out over him retiring
Gives you no direction for follow up appt but shuts down all suggestions
Asks how behind the provider is
"There were no mask signs outside"
Doesn't know the name of or doesn't try to pronounce the provider's name
Comes into the office looking for dermatology, VIM or the lab
