A Deanpatientfreaks outover himretiring"I had to come inperson becauseyou guys neveranswer thephone"Comes in for anappointmentoffered byPhreesia butnever confirmedWants tospeak tothemanagerAny time apatient triesto tell thestaff how todo our job"There wereno masksignsoutside"Arrives 40minutesearly - "Can'tyou just takeme in early?"A patientblames youfor a mistakehe/she madeTries to refusea virtual whilethey haveCovidsymptomsGives you nodirection forfollow up apptbut shuts downall suggestionsYou ask themto give thenurse theencountersheet and itdisappearsNo shows aninQuicker orappt theymade thesame dayForgets to askprovider forrefills orquestions andrealizes afterDoesn't knowthe name of ordoesn't try topronounce theprovider's nameComes intothe officelooking fordermatology,VIM or the lab"I arrived beforethem, why werethey taken backfirst" (they'reseeing a differentprovider)15+ minuteslate - "Whatdo you meanI can't beseen?"Tells youtheirwhole lifestoryThrows atantrum overhaving towear a maskPersonalitychange fromcheck in tocheck outAsks howbehindtheprovider isWhen theypull downtheir maskto speakDoesn'trememberwhen theyneed tofollow upDidn'tbring theirinsurancecard or IDA Deanpatientfreaks outover himretiring"I had to come inperson becauseyou guys neveranswer thephone"Comes in for anappointmentoffered byPhreesia butnever confirmedWants tospeak tothemanagerAny time apatient triesto tell thestaff how todo our job"There wereno masksignsoutside"Arrives 40minutesearly - "Can'tyou just takeme in early?"A patientblames youfor a mistakehe/she madeTries to refusea virtual whilethey haveCovidsymptomsGives you nodirection forfollow up apptbut shuts downall suggestionsYou ask themto give thenurse theencountersheet and itdisappearsNo shows aninQuicker orappt theymade thesame dayForgets to askprovider forrefills orquestions andrealizes afterDoesn't knowthe name of ordoesn't try topronounce theprovider's nameComes intothe officelooking fordermatology,VIM or the lab"I arrived beforethem, why werethey taken backfirst" (they'reseeing a differentprovider)15+ minuteslate - "Whatdo you meanI can't beseen?"Tells youtheirwhole lifestoryThrows atantrum overhaving towear a maskPersonalitychange fromcheck in tocheck outAsks howbehindtheprovider isWhen theypull downtheir maskto speakDoesn'trememberwhen theyneed tofollow upDidn'tbring theirinsurancecard or ID

VFP Front Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A Dean patient freaks out over him retiring
  2. "I had to come in person because you guys never answer the phone"
  3. Comes in for an appointment offered by Phreesia but never confirmed
  4. Wants to speak to the manager
  5. Any time a patient tries to tell the staff how to do our job
  6. "There were no mask signs outside"
  7. Arrives 40 minutes early - "Can't you just take me in early?"
  8. A patient blames you for a mistake he/she made
  9. Tries to refuse a virtual while they have Covid symptoms
  10. Gives you no direction for follow up appt but shuts down all suggestions
  11. You ask them to give the nurse the encounter sheet and it disappears
  12. No shows an inQuicker or appt they made the same day
  13. Forgets to ask provider for refills or questions and realizes after
  14. Doesn't know the name of or doesn't try to pronounce the provider's name
  15. Comes into the office looking for dermatology, VIM or the lab
  16. "I arrived before them, why were they taken back first" (they're seeing a different provider)
  17. 15+ minutes late - "What do you mean I can't be seen?"
  18. Tells you their whole life story
  19. Throws a tantrum over having to wear a mask
  20. Personality change from check in to check out
  21. Asks how behind the provider is
  22. When they pull down their mask to speak
  23. Doesn't remember when they need to follow up
  24. Didn't bring their insurance card or ID