(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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When they pull down their mask to speak
Arrives 40 minutes early - "Can't you just take me in early?"
"I had to come in person because you guys never answer the phone"
A patient blames you for a mistake he/she made
A Dean patient freaks out over him retiring
You ask them to give the nurse the encounter sheet and it disappears
Comes into the office looking for dermatology, VIM or the lab
Wants to speak to the manager
"I arrived before them, why were they taken back first" (they're seeing a different provider)
"There were no mask signs outside"
Gives you no direction for follow up appt but shuts down all suggestions
Throws a tantrum over having to wear a mask
Tells you their whole life story
Didn't bring their insurance card or ID
Asks how behind the provider is
No shows an inQuicker or appt they made the same day
15+ minutes late - "What do you mean I can't be seen?"
Comes in for an appointment offered by Phreesia but never confirmed
Any time a patient tries to tell the staff how to do our job
Forgets to ask provider for refills or questions and realizes after
Doesn't remember when they need to follow up
Personality change from check in to check out
Tries to refuse a virtual while they have Covid symptoms
Doesn't know the name of or doesn't try to pronounce the provider's name
