This bingo card has a free space and 24 words: Asks how behind the provider is, Comes into the office looking for dermatology, VIM or the lab, "There were no mask signs outside", Tells you their whole life story, Wants to speak to the manager, Comes in for an appointment offered by Phreesia but never confirmed, Didn't bring their insurance card or ID, When they pull down their mask to speak, "I had to come in person because you guys never answer the phone", Any time a patient tries to tell the staff how to do our job, A patient blames you for a mistake he/she made, Gives you no direction for follow up appt but shuts down all suggestions, Doesn't know the name of or doesn't try to pronounce the provider's name, Personality change from check in to check out, Doesn't remember when they need to follow up, 15+ minutes late - "What do you mean I can't be seen?", You ask them to give the nurse the encounter sheet and it disappears, A Dean patient freaks out over him retiring, Tries to refuse a virtual while they have Covid symptoms, Throws a tantrum over having to wear a mask, Forgets to ask provider for refills or questions and realizes after, "I arrived before them, why were they taken back first" (they're seeing a different provider), Arrives 40 minutes early - "Can't you just take me in early?" and No shows an inQuicker or appt they made the same day.
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