(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Bad connection or accent makes communication difficult
Expects special treatment--rules don't apply (aka an athlete)
yells or swears
Keeps reexplaining situation/asking the question after you've explained the answer or procedure (perhaps hoping the answer will change)
Student/customer just doesn't understand despite having it explained multiple times
Dumb. It's not nice to say, but seriously there is no nice way to describe the conversation.
Helicopter Parent
Needs a hold removed; paid the balance off moments before
Really needs to talk to Financial Aid but called or came here
Unauthorized parent who pays the bills
Paid $45 (possibly first payment) but didn't enroll in SPP first
cries
Sob story
I was told... (insert anything ridiculous).
Background noise--child crying, people yelling, TV or music blaring, road noise
The SPP is using the whole balance; I have aid.
LeoNet, Nelnet, and/or Internet go down
"Financial Aid said or told me to call or come to Controller's."
Not eligible for SPP because already enrolled
Had no plan for paying for college--expects you to wave a magic wand
