(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Student/customer just doesn't understand despite having it explained multiple times
The SPP is using the whole balance; I have aid.
Made changes AFTER enrolling in the SPP
I was told... (insert anything ridiculous).
LeoNet, Nelnet, and/or Internet go down
Unauthorized parent who pays the bills
yells or swears
Just wants to complain or vent
Dumb. It's not nice to say, but seriously there is no nice way to describe the conversation.
Background noise--child crying, people yelling, TV or music blaring, road noise
Thanks you for your help
Wants to register with past due balance
Really needs to talk to Financial Aid but called or came here
Had no plan for paying for college--expects you to wave a magic wand
Sob story
cries
"Financial Aid said or told me to call or come to Controller's."
Not eligible for SPP because already enrolled
Helicopter Parent
Needs a hold removed; paid the balance off moments before
Keeps reexplaining situation/asking the question after you've explained the answer or procedure (perhaps hoping the answer will change)
Paid $45 (possibly first payment) but didn't enroll in SPP first
Expects special treatment--rules don't apply (aka an athlete)
Bad connection or accent makes communication difficult
