(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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cries
"Financial Aid said or told me to call or come to Controller's."
Background noise--child crying, people yelling, TV or music blaring, road noise
yells or swears
Student/customer just doesn't understand despite having it explained multiple times
Just wants to complain or vent
Thanks you for your help
Helicopter Parent
LeoNet, Nelnet, and/or Internet go down
Not eligible for SPP because already enrolled
Unauthorized parent who pays the bills
Needs a hold removed; paid the balance off moments before
Expects special treatment--rules don't apply (aka an athlete)
Dumb. It's not nice to say, but seriously there is no nice way to describe the conversation.
Sob story
Wants to register with past due balance
I was told... (insert anything ridiculous).
Had no plan for paying for college--expects you to wave a magic wand
Paid $45 (possibly first payment) but didn't enroll in SPP first
The SPP is using the whole balance; I have aid.
Made changes AFTER enrolling in the SPP
Keeps reexplaining situation/asking the question after you've explained the answer or procedure (perhaps hoping the answer will change)
Bad connection or accent makes communication difficult
Really needs to talk to Financial Aid but called or came here
