This bingo card has a free space and 24 words: The SPP is using the whole balance; I have aid., yells or swears, cries, Unauthorized parent who pays the bills, Really needs to talk to Financial Aid but called or came here, Needs a hold removed; paid the balance off moments before, Background noise--child crying, people yelling, TV or music blaring, road noise, Bad connection or accent makes communication difficult, "Financial Aid said or told me to call or come to Controller's.", Not eligible for SPP because already enrolled, Dumb. It's not nice to say, but seriously there is no nice way to describe the conversation., Expects special treatment--rules don't apply (aka an athlete), Made changes AFTER enrolling in the SPP, Keeps reexplaining situation/asking the question after you've explained the answer or procedure (perhaps hoping the answer will change), Paid $45 (possibly first payment) but didn't enroll in SPP first, I was told... (insert anything ridiculous)., LeoNet, Nelnet, and/or Internet go down, Just wants to complain or vent, Student/customer just doesn't understand despite having it explained multiple times, Helicopter Parent, Had no plan for paying for college--expects you to wave a magic wand, Thanks you for your help, Wants to register with past due balance and Sob story.
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