Highlight"GHSA -CSM WorkingSessions" in 7customer callsCreate onenew salesreport tailoredto proactiveoutreachSend a peerMM AMshoutout in ateam slackchannel or overemailRespond to acustomerquestion byasking anotherdiscoveryquestion firstSnippet of agong talk trackyou want tohighlight in#SMB_Ballersfrom an AE callMention"SourcingAutomation" on5 calls over thespan of 2 daysSend a positivepiece of feedbackby @ mentioning aSMB AMteammate in GongShare a GHSAcall you wantfeedback onwith your'opposite'managerAsk andunderstand howthey arecurrently usingGreenhouseCRMConvert an oldtier customer tothe new modelincluding GHSAAdd one talktrack orsnippet ofcompetitorintel to KlueRe-emphasizevalue adds atend of demoand confirmcustomerbuy-inContractamendmentwith sourcingautomationincludedAsk for a "nextstep follow-up call"(ie. demo, check-in) before callends on 5+ callsSend a renewalproposal withONLY sourcingautomationbundled inSend a renewalproposal whichincludes onestandard option,and one bundledoptionHighlight"GHSA -CSM WorkingSessions" in 7customer callsCreate onenew salesreport tailoredto proactiveoutreachSend a peerMM AMshoutout in ateam slackchannel or overemailRespond to acustomerquestion byasking anotherdiscoveryquestion firstSnippet of agong talk trackyou want tohighlight in#SMB_Ballersfrom an AE callMention"SourcingAutomation" on5 calls over thespan of 2 daysSend a positivepiece of feedbackby @ mentioning aSMB AMteammate in GongShare a GHSAcall you wantfeedback onwith your'opposite'managerAsk andunderstand howthey arecurrently usingGreenhouseCRMConvert an oldtier customer tothe new modelincluding GHSAAdd one talktrack orsnippet ofcompetitorintel to KlueRe-emphasizevalue adds atend of demoand confirmcustomerbuy-inContractamendmentwith sourcingautomationincludedAsk for a "nextstep follow-up call"(ie. demo, check-in) before callends on 5+ callsSend a renewalproposal withONLY sourcingautomationbundled inSend a renewalproposal whichincludes onestandard option,and one bundledoption

SMB Account Managment - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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H
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H
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S
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A
5
S
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H
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S
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S
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A
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G
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A
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A
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G
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H
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G
  1. H-Highlight "GHSA - CSM Working Sessions" in 7 customer calls
  2. H-Create one new sales report tailored to proactive outreach
  3. S-Send a peer MM AM shoutout in a team slack channel or over email
  4. A-Respond to a customer question by asking another discovery question first
  5. S-Snippet of a gong talk track you want to highlight in #SMB_Ballers from an AE call
  6. H-Mention "Sourcing Automation" on 5 calls over the span of 2 days
  7. S-Send a positive piece of feedback by @ mentioning a SMB AM teammate in Gong
  8. S-Share a GHSA call you want feedback on with your 'opposite' manager
  9. A-Ask and understand how they are currently using Greenhouse CRM
  10. G-Convert an old tier customer to the new model including GHSA
  11. A-Add one talk track or snippet of competitor intel to Klue
  12. A-Re-emphasize value adds at end of demo and confirm customer buy-in
  13. G-Contract amendment with sourcing automation included
  14. H-Ask for a "next step follow-up call" (ie. demo, check-in) before call ends on 5+ calls
  15. G-Send a renewal proposal with ONLY sourcing automation bundled in
  16. G-Send a renewal proposal which includes one standard option, and one bundled option