Highlight"GHSA -CSM WorkingSessions" in 7customer callsShare a GHSAcall you wantfeedback onwith your'opposite'managerAsk for a "nextstep follow-up call"(ie. demo, check-in) before callends on 5+ callsSend a renewalproposal withONLY sourcingautomationbundled inConvert an oldtier customer tothe new modelincluding GHSARespond to acustomerquestion byasking anotherdiscoveryquestion firstSend a peerMM AMshoutout in ateam slackchannel or overemailContractamendmentwith sourcingautomationincludedAdd one talktrack orsnippet ofcompetitorintel to KlueSnippet of agong talk trackyou want tohighlight in#SMB_Ballersfrom an AE callCreate onenew salesreport tailoredto proactiveoutreachAsk andunderstand howthey arecurrently usingGreenhouseCRMSend a positivepiece of feedbackby @ mentioning aSMB AMteammate in GongMention"SourcingAutomation" on5 calls over thespan of 2 daysRe-emphasizevalue adds atend of demoand confirmcustomerbuy-inSend a renewalproposal whichincludes onestandard option,and one bundledoptionHighlight"GHSA -CSM WorkingSessions" in 7customer callsShare a GHSAcall you wantfeedback onwith your'opposite'managerAsk for a "nextstep follow-up call"(ie. demo, check-in) before callends on 5+ callsSend a renewalproposal withONLY sourcingautomationbundled inConvert an oldtier customer tothe new modelincluding GHSARespond to acustomerquestion byasking anotherdiscoveryquestion firstSend a peerMM AMshoutout in ateam slackchannel or overemailContractamendmentwith sourcingautomationincludedAdd one talktrack orsnippet ofcompetitorintel to KlueSnippet of agong talk trackyou want tohighlight in#SMB_Ballersfrom an AE callCreate onenew salesreport tailoredto proactiveoutreachAsk andunderstand howthey arecurrently usingGreenhouseCRMSend a positivepiece of feedbackby @ mentioning aSMB AMteammate in GongMention"SourcingAutomation" on5 calls over thespan of 2 daysRe-emphasizevalue adds atend of demoand confirmcustomerbuy-inSend a renewalproposal whichincludes onestandard option,and one bundledoption

SMB Account Managment - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. H-Highlight "GHSA - CSM Working Sessions" in 7 customer calls
  2. S-Share a GHSA call you want feedback on with your 'opposite' manager
  3. H-Ask for a "next step follow-up call" (ie. demo, check-in) before call ends on 5+ calls
  4. G-Send a renewal proposal with ONLY sourcing automation bundled in
  5. G-Convert an old tier customer to the new model including GHSA
  6. A-Respond to a customer question by asking another discovery question first
  7. S-Send a peer MM AM shoutout in a team slack channel or over email
  8. G-Contract amendment with sourcing automation included
  9. A-Add one talk track or snippet of competitor intel to Klue
  10. S-Snippet of a gong talk track you want to highlight in #SMB_Ballers from an AE call
  11. H-Create one new sales report tailored to proactive outreach
  12. A-Ask and understand how they are currently using Greenhouse CRM
  13. S-Send a positive piece of feedback by @ mentioning a SMB AM teammate in Gong
  14. H-Mention "Sourcing Automation" on 5 calls over the span of 2 days
  15. A-Re-emphasize value adds at end of demo and confirm customer buy-in
  16. G-Send a renewal proposal which includes one standard option, and one bundled option