(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used customers name
Explained
ACCESS or MyACCESS
Corrected previous error
Call from provider or community partner
Confirmed benefits
Interpreter Call
SMRF
Wrong number
Smiled or laughed during call
Explained Cudgets
Address Change
Renewal
Processed Documents
Asked: "Is there anything else I can help you with?"
Transferred Call
Technical Issues
New program request
New intake
De-escalate a customer or have no escalations for the day