UsedcustomersnameExplainedACCESS orMyACCESSCorrectedpreviouserrorCall fromprovider orcommunitypartnerConfirmedbenefitsInterpreterCallSMRFWrongnumberSmiled orlaughedduring call ExplainedCudgetsAddressChangeRenewalProcessedDocumentsAsked: "Isthereanything elseI can helpyou with?"TransferredCallTechnicalIssuesNewprogramrequestNewintakeDe-escalatea customeror have noescalationsfor the dayCheckedEBT balanceor depositdate Callover 30minsClearedalertExplainedPHE/ContinuousHC benefitsTook abreakUsedcustomersnameExplainedACCESS orMyACCESSCorrectedpreviouserrorCall fromprovider orcommunitypartnerConfirmedbenefitsInterpreterCallSMRFWrongnumberSmiled orlaughedduring call ExplainedCudgetsAddressChangeRenewalProcessedDocumentsAsked: "Isthereanything elseI can helpyou with?"TransferredCallTechnicalIssuesNewprogramrequestNewintakeDe-escalatea customeror have noescalationsfor the dayCheckedEBT balanceor depositdate Callover 30minsClearedalertExplainedPHE/ContinuousHC benefitsTook abreak

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used customers name
  2. Explained ACCESS or MyACCESS
  3. Corrected previous error
  4. Call from provider or community partner
  5. Confirmed benefits
  6. Interpreter Call
  7. SMRF
  8. Wrong number
  9. Smiled or laughed during call
  10. Explained Cudgets
  11. Address Change
  12. Renewal
  13. Processed Documents
  14. Asked: "Is there anything else I can help you with?"
  15. Transferred Call
  16. Technical Issues
  17. New program request
  18. New intake
  19. De-escalate a customer or have no escalations for the day
  20. Checked EBT balance or deposit date
  21. Call over 30 mins
  22. Cleared alert
  23. Explained PHE/Continuous HC benefits
  24. Took a break