(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explained PHE/Continuous HC benefits
Explained
ACCESS or MyACCESS
New intake
SMRF
Confirmed benefits
Call over 30 mins
Wrong number
Took a break
Call from provider or community partner
De-escalate a customer or have no escalations for the day
Corrected previous error
Used customers name
Technical Issues
Transferred Call
Checked EBT balance or deposit date
Interpreter Call
Asked: "Is there anything else I can help you with?"
