(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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New program request
Processed Documents
Call over 30 mins
Used customers name
Checked EBT balance or deposit date
Cleared alert
Explained
ACCESS or MyACCESS
Explained Cudgets
Took a break
Address Change
Asked: "Is there anything else I can help you with?"
SMRF
Call from provider or community partner
New intake
Smiled or laughed during call
Transferred Call
Confirmed benefits
Interpreter Call
Corrected previous error
Explained PHE/Continuous HC benefits
Wrong number
Renewal
De-escalate a customer or have no escalations for the day
