(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Took a break
Explained Cudgets
New intake
Call over 30 mins
Explained PHE/Continuous HC benefits
Smiled or laughed during call
Address Change
Explained
ACCESS or MyACCESS
Confirmed benefits
Interpreter Call
Used customers name
New program request
Technical Issues
Corrected previous error
Cleared alert
Transferred Call
Wrong number
SMRF
Renewal
Checked EBT balance or deposit date
Call from provider or community partner
De-escalate a customer or have no escalations for the day
Asked: "Is there anything else I can help you with?"
