NewprogramrequestProcessedDocumentsCallover 30minsUsedcustomersnameCheckedEBT balanceor depositdate ClearedalertExplainedACCESS orMyACCESSExplainedCudgetsTook abreakAddressChangeAsked: "Isthereanything elseI can helpyou with?"SMRFCall fromprovider orcommunitypartnerNewintakeSmiled orlaughedduring call TransferredCallConfirmedbenefitsInterpreterCallCorrectedpreviouserrorExplainedPHE/ContinuousHC benefitsWrongnumberRenewalDe-escalatea customeror have noescalationsfor the dayTechnicalIssuesNewprogramrequestProcessedDocumentsCallover 30minsUsedcustomersnameCheckedEBT balanceor depositdate ClearedalertExplainedACCESS orMyACCESSExplainedCudgetsTook abreakAddressChangeAsked: "Isthereanything elseI can helpyou with?"SMRFCall fromprovider orcommunitypartnerNewintakeSmiled orlaughedduring call TransferredCallConfirmedbenefitsInterpreterCallCorrectedpreviouserrorExplainedPHE/ContinuousHC benefitsWrongnumberRenewalDe-escalatea customeror have noescalationsfor the dayTechnicalIssues

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. New program request
  2. Processed Documents
  3. Call over 30 mins
  4. Used customers name
  5. Checked EBT balance or deposit date
  6. Cleared alert
  7. Explained ACCESS or MyACCESS
  8. Explained Cudgets
  9. Took a break
  10. Address Change
  11. Asked: "Is there anything else I can help you with?"
  12. SMRF
  13. Call from provider or community partner
  14. New intake
  15. Smiled or laughed during call
  16. Transferred Call
  17. Confirmed benefits
  18. Interpreter Call
  19. Corrected previous error
  20. Explained PHE/Continuous HC benefits
  21. Wrong number
  22. Renewal
  23. De-escalate a customer or have no escalations for the day
  24. Technical Issues