(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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New intake
Explained PHE/Continuous HC benefits
SMRF
Checked EBT balance or deposit date
Asked: "Is there anything else I can help you with?"
Explained Cudgets
Renewal
Transferred Call
Corrected previous error
Cleared alert
Wrong number
De-escalate a customer or have no escalations for the day