Asked: "Isthereanything elseI can helpyou with?"NewintakeProcessedDocumentsTechnicalIssuesWrongnumberRenewalExplainedCudgetsTransferredCallConfirmedbenefitsCorrectedpreviouserrorSMRFInterpreterCallCallover 30minsDe-escalatea customeror have noescalationsfor the dayCheckedEBT balanceor depositdate Took abreakExplainedACCESS orMyACCESSSmiled orlaughedduring call ClearedalertUsedcustomersnameNewprogramrequestExplainedPHE/ContinuousHC benefitsCall fromprovider orcommunitypartnerAddressChangeAsked: "Isthereanything elseI can helpyou with?"NewintakeProcessedDocumentsTechnicalIssuesWrongnumberRenewalExplainedCudgetsTransferredCallConfirmedbenefitsCorrectedpreviouserrorSMRFInterpreterCallCallover 30minsDe-escalatea customeror have noescalationsfor the dayCheckedEBT balanceor depositdate Took abreakExplainedACCESS orMyACCESSSmiled orlaughedduring call ClearedalertUsedcustomersnameNewprogramrequestExplainedPHE/ContinuousHC benefitsCall fromprovider orcommunitypartnerAddressChange

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked: "Is there anything else I can help you with?"
  2. New intake
  3. Processed Documents
  4. Technical Issues
  5. Wrong number
  6. Renewal
  7. Explained Cudgets
  8. Transferred Call
  9. Confirmed benefits
  10. Corrected previous error
  11. SMRF
  12. Interpreter Call
  13. Call over 30 mins
  14. De-escalate a customer or have no escalations for the day
  15. Checked EBT balance or deposit date
  16. Took a break
  17. Explained ACCESS or MyACCESS
  18. Smiled or laughed during call
  19. Cleared alert
  20. Used customers name
  21. New program request
  22. Explained PHE/Continuous HC benefits
  23. Call from provider or community partner
  24. Address Change