TransferredCallRenewalTechnicalIssuesDe-escalatea customeror have noescalationsfor the daySMRFExplainedCudgetsExplainedACCESS orMyACCESSConfirmedbenefitsTook abreakCall fromprovider orcommunitypartnerNewprogramrequestAsked: "Isthereanything elseI can helpyou with?"CheckedEBT balanceor depositdate ExplainedPHE/ContinuousHC benefitsSmiled orlaughedduring call ProcessedDocumentsClearedalertWrongnumberCallover 30minsAddressChangeUsedcustomersnameCorrectedpreviouserrorNewintakeInterpreterCallTransferredCallRenewalTechnicalIssuesDe-escalatea customeror have noescalationsfor the daySMRFExplainedCudgetsExplainedACCESS orMyACCESSConfirmedbenefitsTook abreakCall fromprovider orcommunitypartnerNewprogramrequestAsked: "Isthereanything elseI can helpyou with?"CheckedEBT balanceor depositdate ExplainedPHE/ContinuousHC benefitsSmiled orlaughedduring call ProcessedDocumentsClearedalertWrongnumberCallover 30minsAddressChangeUsedcustomersnameCorrectedpreviouserrorNewintakeInterpreterCall

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred Call
  2. Renewal
  3. Technical Issues
  4. De-escalate a customer or have no escalations for the day
  5. SMRF
  6. Explained Cudgets
  7. Explained ACCESS or MyACCESS
  8. Confirmed benefits
  9. Took a break
  10. Call from provider or community partner
  11. New program request
  12. Asked: "Is there anything else I can help you with?"
  13. Checked EBT balance or deposit date
  14. Explained PHE/Continuous HC benefits
  15. Smiled or laughed during call
  16. Processed Documents
  17. Cleared alert
  18. Wrong number
  19. Call over 30 mins
  20. Address Change
  21. Used customers name
  22. Corrected previous error
  23. New intake
  24. Interpreter Call