Took abreakUsedcustomersnameTransferredCallWrongnumberNewintakeSMRFTechnicalIssuesCall fromprovider orcommunitypartnerCheckedEBT balanceor depositdate ProcessedDocumentsInterpreterCallExplainedCudgetsNewprogramrequestExplainedACCESS orMyACCESSExplainedPHE/ContinuousHC benefitsClearedalertCorrectedpreviouserrorRenewalAsked: "Isthereanything elseI can helpyou with?"ConfirmedbenefitsCallover 30minsSmiled orlaughedduring call De-escalatea customeror have noescalationsfor the dayAddressChangeTook abreakUsedcustomersnameTransferredCallWrongnumberNewintakeSMRFTechnicalIssuesCall fromprovider orcommunitypartnerCheckedEBT balanceor depositdate ProcessedDocumentsInterpreterCallExplainedCudgetsNewprogramrequestExplainedACCESS orMyACCESSExplainedPHE/ContinuousHC benefitsClearedalertCorrectedpreviouserrorRenewalAsked: "Isthereanything elseI can helpyou with?"ConfirmedbenefitsCallover 30minsSmiled orlaughedduring call De-escalatea customeror have noescalationsfor the dayAddressChange

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Took a break
  2. Used customers name
  3. Transferred Call
  4. Wrong number
  5. New intake
  6. SMRF
  7. Technical Issues
  8. Call from provider or community partner
  9. Checked EBT balance or deposit date
  10. Processed Documents
  11. Interpreter Call
  12. Explained Cudgets
  13. New program request
  14. Explained ACCESS or MyACCESS
  15. Explained PHE/Continuous HC benefits
  16. Cleared alert
  17. Corrected previous error
  18. Renewal
  19. Asked: "Is there anything else I can help you with?"
  20. Confirmed benefits
  21. Call over 30 mins
  22. Smiled or laughed during call
  23. De-escalate a customer or have no escalations for the day
  24. Address Change