InterpreterCallClearedalertCorrectedpreviouserrorSMRFAddressChangeConfirmedbenefitsRenewalSmiled orlaughedduring call ExplainedPHE/ContinuousHC benefitsExplainedCudgetsNewintakeTechnicalIssuesAsked: "Isthereanything elseI can helpyou with?"ExplainedACCESS orMyACCESSWrongnumberCallover 30minsTook abreakDe-escalatea customeror have noescalationsfor the dayCall fromprovider orcommunitypartnerCheckedEBT balanceor depositdate UsedcustomersnameTransferredCallNewprogramrequestProcessedDocumentsInterpreterCallClearedalertCorrectedpreviouserrorSMRFAddressChangeConfirmedbenefitsRenewalSmiled orlaughedduring call ExplainedPHE/ContinuousHC benefitsExplainedCudgetsNewintakeTechnicalIssuesAsked: "Isthereanything elseI can helpyou with?"ExplainedACCESS orMyACCESSWrongnumberCallover 30minsTook abreakDe-escalatea customeror have noescalationsfor the dayCall fromprovider orcommunitypartnerCheckedEBT balanceor depositdate UsedcustomersnameTransferredCallNewprogramrequestProcessedDocuments

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Interpreter Call
  2. Cleared alert
  3. Corrected previous error
  4. SMRF
  5. Address Change
  6. Confirmed benefits
  7. Renewal
  8. Smiled or laughed during call
  9. Explained PHE/Continuous HC benefits
  10. Explained Cudgets
  11. New intake
  12. Technical Issues
  13. Asked: "Is there anything else I can help you with?"
  14. Explained ACCESS or MyACCESS
  15. Wrong number
  16. Call over 30 mins
  17. Took a break
  18. De-escalate a customer or have no escalations for the day
  19. Call from provider or community partner
  20. Checked EBT balance or deposit date
  21. Used customers name
  22. Transferred Call
  23. New program request
  24. Processed Documents