ExplainedCudgetsTechnicalIssuesTransferredCallSmiled orlaughedduring call Callover 30minsExplainedPHE/ContinuousHC benefitsConfirmedbenefitsCorrectedpreviouserrorCheckedEBT balanceor depositdate Call fromprovider orcommunitypartnerAddressChangeClearedalertNewprogramrequestWrongnumberUsedcustomersnameTook abreakNewintakeDe-escalatea customeror have noescalationsfor the dayInterpreterCallExplainedACCESS orMyACCESSSMRFProcessedDocumentsRenewalAsked: "Isthereanything elseI can helpyou with?"ExplainedCudgetsTechnicalIssuesTransferredCallSmiled orlaughedduring call Callover 30minsExplainedPHE/ContinuousHC benefitsConfirmedbenefitsCorrectedpreviouserrorCheckedEBT balanceor depositdate Call fromprovider orcommunitypartnerAddressChangeClearedalertNewprogramrequestWrongnumberUsedcustomersnameTook abreakNewintakeDe-escalatea customeror have noescalationsfor the dayInterpreterCallExplainedACCESS orMyACCESSSMRFProcessedDocumentsRenewalAsked: "Isthereanything elseI can helpyou with?"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained Cudgets
  2. Technical Issues
  3. Transferred Call
  4. Smiled or laughed during call
  5. Call over 30 mins
  6. Explained PHE/Continuous HC benefits
  7. Confirmed benefits
  8. Corrected previous error
  9. Checked EBT balance or deposit date
  10. Call from provider or community partner
  11. Address Change
  12. Cleared alert
  13. New program request
  14. Wrong number
  15. Used customers name
  16. Took a break
  17. New intake
  18. De-escalate a customer or have no escalations for the day
  19. Interpreter Call
  20. Explained ACCESS or MyACCESS
  21. SMRF
  22. Processed Documents
  23. Renewal
  24. Asked: "Is there anything else I can help you with?"