(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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New program request
Used customers name
Smiled or laughed during call
Call over 30 mins
New intake
Processed Documents
Renewal
Call from provider or community partner
Explained PHE/Continuous HC benefits
Transferred Call
SMRF
Address Change
Confirmed benefits
Cleared alert
Checked EBT balance or deposit date
Explained Cudgets
Wrong number
Interpreter Call
Corrected previous error
Asked: "Is there anything else I can help you with?"
De-escalate a customer or have no escalations for the day
