WrongnumberProcessedDocumentsNewintakeUsedcustomersnameInterpreterCallNewprogramrequestTransferredCallCorrectedpreviouserrorDe-escalatea customeror have noescalationsfor the daySmiled orlaughedduring call ConfirmedbenefitsSMRFTook abreakCallover 30minsCall fromprovider orcommunitypartnerTechnicalIssuesCheckedEBT balanceor depositdate RenewalExplainedPHE/ContinuousHC benefitsAsked: "Isthereanything elseI can helpyou with?"AddressChangeExplainedCudgetsClearedalertExplainedACCESS orMyACCESSWrongnumberProcessedDocumentsNewintakeUsedcustomersnameInterpreterCallNewprogramrequestTransferredCallCorrectedpreviouserrorDe-escalatea customeror have noescalationsfor the daySmiled orlaughedduring call ConfirmedbenefitsSMRFTook abreakCallover 30minsCall fromprovider orcommunitypartnerTechnicalIssuesCheckedEBT balanceor depositdate RenewalExplainedPHE/ContinuousHC benefitsAsked: "Isthereanything elseI can helpyou with?"AddressChangeExplainedCudgetsClearedalertExplainedACCESS orMyACCESS

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wrong number
  2. Processed Documents
  3. New intake
  4. Used customers name
  5. Interpreter Call
  6. New program request
  7. Transferred Call
  8. Corrected previous error
  9. De-escalate a customer or have no escalations for the day
  10. Smiled or laughed during call
  11. Confirmed benefits
  12. SMRF
  13. Took a break
  14. Call over 30 mins
  15. Call from provider or community partner
  16. Technical Issues
  17. Checked EBT balance or deposit date
  18. Renewal
  19. Explained PHE/Continuous HC benefits
  20. Asked: "Is there anything else I can help you with?"
  21. Address Change
  22. Explained Cudgets
  23. Cleared alert
  24. Explained ACCESS or MyACCESS