NewintakeExplainedPHE/ContinuousHC benefitsSMRFCheckedEBT balanceor depositdate Asked: "Isthereanything elseI can helpyou with?"ExplainedCudgetsRenewalTransferredCallCorrectedpreviouserrorClearedalertWrongnumberDe-escalatea customeror have noescalationsfor the dayConfirmedbenefitsExplainedACCESS orMyACCESSNewprogramrequestProcessedDocumentsUsedcustomersnameInterpreterCallSmiled orlaughedduring call Callover 30minsTook abreakAddressChangeTechnicalIssuesCall fromprovider orcommunitypartnerNewintakeExplainedPHE/ContinuousHC benefitsSMRFCheckedEBT balanceor depositdate Asked: "Isthereanything elseI can helpyou with?"ExplainedCudgetsRenewalTransferredCallCorrectedpreviouserrorClearedalertWrongnumberDe-escalatea customeror have noescalationsfor the dayConfirmedbenefitsExplainedACCESS orMyACCESSNewprogramrequestProcessedDocumentsUsedcustomersnameInterpreterCallSmiled orlaughedduring call Callover 30minsTook abreakAddressChangeTechnicalIssuesCall fromprovider orcommunitypartner

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. New intake
  2. Explained PHE/Continuous HC benefits
  3. SMRF
  4. Checked EBT balance or deposit date
  5. Asked: "Is there anything else I can help you with?"
  6. Explained Cudgets
  7. Renewal
  8. Transferred Call
  9. Corrected previous error
  10. Cleared alert
  11. Wrong number
  12. De-escalate a customer or have no escalations for the day
  13. Confirmed benefits
  14. Explained ACCESS or MyACCESS
  15. New program request
  16. Processed Documents
  17. Used customers name
  18. Interpreter Call
  19. Smiled or laughed during call
  20. Call over 30 mins
  21. Took a break
  22. Address Change
  23. Technical Issues
  24. Call from provider or community partner