(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explained Cudgets
Technical Issues
Transferred Call
Smiled or laughed during call
Call over 30 mins
Explained PHE/Continuous HC benefits
Confirmed benefits
Corrected previous error
Checked EBT balance or deposit date
Call from provider or community partner
Address Change
Cleared alert
New program request
Wrong number
Used customers name
Took a break
New intake
De-escalate a customer or have no escalations for the day
Interpreter Call
Explained
ACCESS or MyACCESS
SMRF
Processed Documents
Renewal
Asked: "Is there anything else I can help you with?"
