(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explained
ACCESS or MyACCESS
Used customers name
Checked EBT balance or deposit date
Took a break
Cleared alert
Processed Documents
Explained PHE/Continuous HC benefits
Confirmed benefits
Call over 30 mins
Address Change
New intake
Transferred Call
Asked: "Is there anything else I can help you with?"
Wrong number
Renewal
New program request
De-escalate a customer or have no escalations for the day
