(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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M-Remains polite and maintains gracious tone and pace
D-Staff closes interactions with a polite, appropriate remark
L-Highly articulate and avoids slang and phrase fragments
M-Maintains alert posture and behaves professionally
M-If known, the guests name is used naturally as a signal or recognition
D-Exhibits genuine sense of interest and concern
L-Staff can capably answer questions about the entire hotel
L-Staff make eye contact and keeps focus on the guest
