helpedanswer ateamiesquestion inslack channelgave disclosurefor providersearch andsent results tomemberI did notmiss anycallstodayDo Recapon 4 ormore callsProvide fullbenefits foreach calltagged ateamie to getPG, Enhanceand orCSTATgetdelegatestatusshare apositive callyou tooktoday inslackClosed atask foranotherahaI was notlate comingback fromlunch orbreakassignedmyself to amember andgave themmy extReview Claims,benefits andAccumulator onthe same callSendpresumptiveLink to getMMconfirm wecan leavephi on theirvmgot 4 ormoremembersto cstatReferred4 or moretoday to aPGcheck foradditionalneedsofferedappointmentschedulingask 3probingquestions oneach call youtook todayDo a full valuestatementwith"partneredwith"Check forunderstandingthrough outthe callCaptureand notebarriersmy not readytime wasunder 10minutes thisweekEnhanceto chadelayed orreal timehelpedanswer ateamiesquestion inslack channelgave disclosurefor providersearch andsent results tomemberI did notmiss anycallstodayDo Recapon 4 ormore callsProvide fullbenefits foreach calltagged ateamie to getPG, Enhanceand orCSTATgetdelegatestatusshare apositive callyou tooktoday inslackClosed atask foranotherahaI was notlate comingback fromlunch orbreakassignedmyself to amember andgave themmy extReview Claims,benefits andAccumulator onthe same callSendpresumptiveLink to getMMconfirm wecan leavephi on theirvmgot 4 ormoremembersto cstatReferred4 or moretoday to aPGcheck foradditionalneedsofferedappointmentschedulingask 3probingquestions oneach call youtook todayDo a full valuestatementwith"partneredwith"Check forunderstandingthrough outthe callCaptureand notebarriersmy not readytime wasunder 10minutes thisweekEnhanceto chadelayed orreal time

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. helped answer a teamies question in slack channel
  2. gave disclosure for provider search and sent results to member
  3. I did not miss any calls today
  4. Do Recap on 4 or more calls
  5. Provide full benefits for each call
  6. tagged a teamie to get PG, Enhance and or CSTAT
  7. get delegate status
  8. share a positive call you took today in slack
  9. Closed a task for another aha
  10. I was not late coming back from lunch or break
  11. assigned myself to a member and gave them my ext
  12. Review Claims, benefits and Accumulator on the same call
  13. Send presumptive Link to get MM
  14. confirm we can leave phi on their vm
  15. got 4 or more members to cstat
  16. Referred 4 or more today to a PG
  17. check for additional needs
  18. offered appointment scheduling
  19. ask 3 probing questions on each call you took today
  20. Do a full value statement with "partnered with"
  21. Check for understanding through out the call
  22. Capture and note barriers
  23. my not ready time was under 10 minutes this week
  24. Enhance to cha delayed or real time