Captureand notebarriersconfirm wecan leavephi on theirvmReview Claims,benefits andAccumulator onthe same callassignedmyself to amember andgave themmy extProvide fullbenefits foreach callgave disclosurefor providersearch andsent results tomemberask 3probingquestions oneach call youtook todayEnhanceto chadelayed orreal timeCheck forunderstandingthrough outthe callDo Recapon 4 ormore callsgot 4 ormoremembersto cstattagged ateamie to getPG, Enhanceand orCSTATshare apositive callyou tooktoday inslackhelpedanswer ateamiesquestion inslack channelReferred4 or moretoday to aPGSendpresumptiveLink to getMMmy not readytime wasunder 10minutes thisweekDo a full valuestatementwith"partneredwith"check foradditionalneedsofferedappointmentschedulinggetdelegatestatusI was notlate comingback fromlunch orbreakI did notmiss anycallstodayClosed atask foranotherahaCaptureand notebarriersconfirm wecan leavephi on theirvmReview Claims,benefits andAccumulator onthe same callassignedmyself to amember andgave themmy extProvide fullbenefits foreach callgave disclosurefor providersearch andsent results tomemberask 3probingquestions oneach call youtook todayEnhanceto chadelayed orreal timeCheck forunderstandingthrough outthe callDo Recapon 4 ormore callsgot 4 ormoremembersto cstattagged ateamie to getPG, Enhanceand orCSTATshare apositive callyou tooktoday inslackhelpedanswer ateamiesquestion inslack channelReferred4 or moretoday to aPGSendpresumptiveLink to getMMmy not readytime wasunder 10minutes thisweekDo a full valuestatementwith"partneredwith"check foradditionalneedsofferedappointmentschedulinggetdelegatestatusI was notlate comingback fromlunch orbreakI did notmiss anycallstodayClosed atask foranotheraha

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Capture and note barriers
  2. confirm we can leave phi on their vm
  3. Review Claims, benefits and Accumulator on the same call
  4. assigned myself to a member and gave them my ext
  5. Provide full benefits for each call
  6. gave disclosure for provider search and sent results to member
  7. ask 3 probing questions on each call you took today
  8. Enhance to cha delayed or real time
  9. Check for understanding through out the call
  10. Do Recap on 4 or more calls
  11. got 4 or more members to cstat
  12. tagged a teamie to get PG, Enhance and or CSTAT
  13. share a positive call you took today in slack
  14. helped answer a teamies question in slack channel
  15. Referred 4 or more today to a PG
  16. Send presumptive Link to get MM
  17. my not ready time was under 10 minutes this week
  18. Do a full value statement with "partnered with"
  19. check for additional needs
  20. offered appointment scheduling
  21. get delegate status
  22. I was not late coming back from lunch or break
  23. I did not miss any calls today
  24. Closed a task for another aha