I did notmiss anycallstodayDo Recapon 4 ormore callsReview Claims,benefits andAccumulator onthe same callask 3probingquestions oneach call youtook todayofferedappointmentschedulinggetdelegatestatushelpedanswer ateamiesquestion inslack channelconfirm wecan leavephi on theirvmgot 4 ormoremembersto cstatcheck foradditionalneedsProvide fullbenefits foreach callClosed atask foranotherahaCheck forunderstandingthrough outthe callmy not readytime wasunder 10minutes thisweekDo a full valuestatementwith"partneredwith"I was notlate comingback fromlunch orbreakEnhanceto chadelayed orreal timegave disclosurefor providersearch andsent results tomembertagged ateamie to getPG, Enhanceand orCSTATshare apositive callyou tooktoday inslackSendpresumptiveLink to getMMassignedmyself to amember andgave themmy extCaptureand notebarriersReferred4 or moretoday to aPGI did notmiss anycallstodayDo Recapon 4 ormore callsReview Claims,benefits andAccumulator onthe same callask 3probingquestions oneach call youtook todayofferedappointmentschedulinggetdelegatestatushelpedanswer ateamiesquestion inslack channelconfirm wecan leavephi on theirvmgot 4 ormoremembersto cstatcheck foradditionalneedsProvide fullbenefits foreach callClosed atask foranotherahaCheck forunderstandingthrough outthe callmy not readytime wasunder 10minutes thisweekDo a full valuestatementwith"partneredwith"I was notlate comingback fromlunch orbreakEnhanceto chadelayed orreal timegave disclosurefor providersearch andsent results tomembertagged ateamie to getPG, Enhanceand orCSTATshare apositive callyou tooktoday inslackSendpresumptiveLink to getMMassignedmyself to amember andgave themmy extCaptureand notebarriersReferred4 or moretoday to aPG

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I did not miss any calls today
  2. Do Recap on 4 or more calls
  3. Review Claims, benefits and Accumulator on the same call
  4. ask 3 probing questions on each call you took today
  5. offered appointment scheduling
  6. get delegate status
  7. helped answer a teamies question in slack channel
  8. confirm we can leave phi on their vm
  9. got 4 or more members to cstat
  10. check for additional needs
  11. Provide full benefits for each call
  12. Closed a task for another aha
  13. Check for understanding through out the call
  14. my not ready time was under 10 minutes this week
  15. Do a full value statement with "partnered with"
  16. I was not late coming back from lunch or break
  17. Enhance to cha delayed or real time
  18. gave disclosure for provider search and sent results to member
  19. tagged a teamie to get PG, Enhance and or CSTAT
  20. share a positive call you took today in slack
  21. Send presumptive Link to get MM
  22. assigned myself to a member and gave them my ext
  23. Capture and note barriers
  24. Referred 4 or more today to a PG