Captureand notebarriersProvide fullbenefits foreach callReview Claims,benefits andAccumulator onthe same callcheck foradditionalneedstagged ateamie to getPG, Enhanceand orCSTATDo a full valuestatementwith"partneredwith"helpedanswer ateamiesquestion inslack channelofferedappointmentschedulingmy not readytime wasunder 10minutes thisweekgave disclosurefor providersearch andsent results tomemberReferred4 or moretoday to aPGgetdelegatestatusask 3probingquestions oneach call youtook todayI was notlate comingback fromlunch orbreakDo Recapon 4 ormore callsClosed atask foranotherahashare apositive callyou tooktoday inslackCheck forunderstandingthrough outthe callconfirm wecan leavephi on theirvmI did notmiss anycallstodayEnhanceto chadelayed orreal timeSendpresumptiveLink to getMMassignedmyself to amember andgave themmy extgot 4 ormoremembersto cstatCaptureand notebarriersProvide fullbenefits foreach callReview Claims,benefits andAccumulator onthe same callcheck foradditionalneedstagged ateamie to getPG, Enhanceand orCSTATDo a full valuestatementwith"partneredwith"helpedanswer ateamiesquestion inslack channelofferedappointmentschedulingmy not readytime wasunder 10minutes thisweekgave disclosurefor providersearch andsent results tomemberReferred4 or moretoday to aPGgetdelegatestatusask 3probingquestions oneach call youtook todayI was notlate comingback fromlunch orbreakDo Recapon 4 ormore callsClosed atask foranotherahashare apositive callyou tooktoday inslackCheck forunderstandingthrough outthe callconfirm wecan leavephi on theirvmI did notmiss anycallstodayEnhanceto chadelayed orreal timeSendpresumptiveLink to getMMassignedmyself to amember andgave themmy extgot 4 ormoremembersto cstat

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Capture and note barriers
  2. Provide full benefits for each call
  3. Review Claims, benefits and Accumulator on the same call
  4. check for additional needs
  5. tagged a teamie to get PG, Enhance and or CSTAT
  6. Do a full value statement with "partnered with"
  7. helped answer a teamies question in slack channel
  8. offered appointment scheduling
  9. my not ready time was under 10 minutes this week
  10. gave disclosure for provider search and sent results to member
  11. Referred 4 or more today to a PG
  12. get delegate status
  13. ask 3 probing questions on each call you took today
  14. I was not late coming back from lunch or break
  15. Do Recap on 4 or more calls
  16. Closed a task for another aha
  17. share a positive call you took today in slack
  18. Check for understanding through out the call
  19. confirm we can leave phi on their vm
  20. I did not miss any calls today
  21. Enhance to cha delayed or real time
  22. Send presumptive Link to get MM
  23. assigned myself to a member and gave them my ext
  24. got 4 or more members to cstat