check foradditionalneedsReferred4 or moretoday to aPGshare apositive callyou tooktoday inslackgot 4 ormoremembersto cstatconfirm wecan leavephi on theirvmgetdelegatestatusofferedappointmentschedulingClosed atask foranotherahaI did notmiss anycallstodayDo a full valuestatementwith"partneredwith"helpedanswer ateamiesquestion inslack channelCheck forunderstandingthrough outthe callask 3probingquestions oneach call youtook todaymy not readytime wasunder 10minutes thisweekEnhanceto chadelayed orreal timeProvide fullbenefits foreach callReview Claims,benefits andAccumulator onthe same callassignedmyself to amember andgave themmy extSendpresumptiveLink to getMMtagged ateamie to getPG, Enhanceand orCSTATI was notlate comingback fromlunch orbreakCaptureand notebarriersgave disclosurefor providersearch andsent results tomemberDo Recapon 4 ormore callscheck foradditionalneedsReferred4 or moretoday to aPGshare apositive callyou tooktoday inslackgot 4 ormoremembersto cstatconfirm wecan leavephi on theirvmgetdelegatestatusofferedappointmentschedulingClosed atask foranotherahaI did notmiss anycallstodayDo a full valuestatementwith"partneredwith"helpedanswer ateamiesquestion inslack channelCheck forunderstandingthrough outthe callask 3probingquestions oneach call youtook todaymy not readytime wasunder 10minutes thisweekEnhanceto chadelayed orreal timeProvide fullbenefits foreach callReview Claims,benefits andAccumulator onthe same callassignedmyself to amember andgave themmy extSendpresumptiveLink to getMMtagged ateamie to getPG, Enhanceand orCSTATI was notlate comingback fromlunch orbreakCaptureand notebarriersgave disclosurefor providersearch andsent results tomemberDo Recapon 4 ormore calls

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. check for additional needs
  2. Referred 4 or more today to a PG
  3. share a positive call you took today in slack
  4. got 4 or more members to cstat
  5. confirm we can leave phi on their vm
  6. get delegate status
  7. offered appointment scheduling
  8. Closed a task for another aha
  9. I did not miss any calls today
  10. Do a full value statement with "partnered with"
  11. helped answer a teamies question in slack channel
  12. Check for understanding through out the call
  13. ask 3 probing questions on each call you took today
  14. my not ready time was under 10 minutes this week
  15. Enhance to cha delayed or real time
  16. Provide full benefits for each call
  17. Review Claims, benefits and Accumulator on the same call
  18. assigned myself to a member and gave them my ext
  19. Send presumptive Link to get MM
  20. tagged a teamie to get PG, Enhance and or CSTAT
  21. I was not late coming back from lunch or break
  22. Capture and note barriers
  23. gave disclosure for provider search and sent results to member
  24. Do Recap on 4 or more calls