ask 3probingquestions oneach call youtook todayshare apositive callyou tooktoday inslackCheck forunderstandingthrough outthe callReferred4 or moretoday to aPGassignedmyself to amember andgave themmy exthelpedanswer ateamiesquestion inslack channeltagged ateamie to getPG, Enhanceand orCSTATI was notlate comingback fromlunch orbreakCaptureand notebarriersgave disclosurefor providersearch andsent results tomemberSendpresumptiveLink to getMMProvide fullbenefits foreach callconfirm wecan leavephi on theirvmgot 4 ormoremembersto cstatEnhanceto chadelayed orreal timemy not readytime wasunder 10minutes thisweekcheck foradditionalneedsofferedappointmentschedulingI did notmiss anycallstodayReview Claims,benefits andAccumulator onthe same callClosed atask foranotherahaDo Recapon 4 ormore callsDo a full valuestatementwith"partneredwith"getdelegatestatusask 3probingquestions oneach call youtook todayshare apositive callyou tooktoday inslackCheck forunderstandingthrough outthe callReferred4 or moretoday to aPGassignedmyself to amember andgave themmy exthelpedanswer ateamiesquestion inslack channeltagged ateamie to getPG, Enhanceand orCSTATI was notlate comingback fromlunch orbreakCaptureand notebarriersgave disclosurefor providersearch andsent results tomemberSendpresumptiveLink to getMMProvide fullbenefits foreach callconfirm wecan leavephi on theirvmgot 4 ormoremembersto cstatEnhanceto chadelayed orreal timemy not readytime wasunder 10minutes thisweekcheck foradditionalneedsofferedappointmentschedulingI did notmiss anycallstodayReview Claims,benefits andAccumulator onthe same callClosed atask foranotherahaDo Recapon 4 ormore callsDo a full valuestatementwith"partneredwith"getdelegatestatus

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ask 3 probing questions on each call you took today
  2. share a positive call you took today in slack
  3. Check for understanding through out the call
  4. Referred 4 or more today to a PG
  5. assigned myself to a member and gave them my ext
  6. helped answer a teamies question in slack channel
  7. tagged a teamie to get PG, Enhance and or CSTAT
  8. I was not late coming back from lunch or break
  9. Capture and note barriers
  10. gave disclosure for provider search and sent results to member
  11. Send presumptive Link to get MM
  12. Provide full benefits for each call
  13. confirm we can leave phi on their vm
  14. got 4 or more members to cstat
  15. Enhance to cha delayed or real time
  16. my not ready time was under 10 minutes this week
  17. check for additional needs
  18. offered appointment scheduling
  19. I did not miss any calls today
  20. Review Claims, benefits and Accumulator on the same call
  21. Closed a task for another aha
  22. Do Recap on 4 or more calls
  23. Do a full value statement with "partnered with"
  24. get delegate status