ask 3probingquestions oneach call youtook todayReferred4 or moretoday to aPGgave disclosurefor providersearch andsent results tomembergot 4 ormoremembersto cstatI was notlate comingback fromlunch orbreakDo a full valuestatementwith"partneredwith"my not readytime wasunder 10minutes thisweekconfirm wecan leavephi on theirvmClosed atask foranotherahaProvide fullbenefits foreach callDo Recapon 4 ormore callsshare apositive callyou tooktoday inslackEnhanceto chadelayed orreal timeofferedappointmentschedulinghelpedanswer ateamiesquestion inslack channelassignedmyself to amember andgave themmy extCheck forunderstandingthrough outthe callgetdelegatestatusReview Claims,benefits andAccumulator onthe same callcheck foradditionalneedstagged ateamie to getPG, Enhanceand orCSTATSendpresumptiveLink to getMMCaptureand notebarriersI did notmiss anycallstodayask 3probingquestions oneach call youtook todayReferred4 or moretoday to aPGgave disclosurefor providersearch andsent results tomembergot 4 ormoremembersto cstatI was notlate comingback fromlunch orbreakDo a full valuestatementwith"partneredwith"my not readytime wasunder 10minutes thisweekconfirm wecan leavephi on theirvmClosed atask foranotherahaProvide fullbenefits foreach callDo Recapon 4 ormore callsshare apositive callyou tooktoday inslackEnhanceto chadelayed orreal timeofferedappointmentschedulinghelpedanswer ateamiesquestion inslack channelassignedmyself to amember andgave themmy extCheck forunderstandingthrough outthe callgetdelegatestatusReview Claims,benefits andAccumulator onthe same callcheck foradditionalneedstagged ateamie to getPG, Enhanceand orCSTATSendpresumptiveLink to getMMCaptureand notebarriersI did notmiss anycallstoday

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ask 3 probing questions on each call you took today
  2. Referred 4 or more today to a PG
  3. gave disclosure for provider search and sent results to member
  4. got 4 or more members to cstat
  5. I was not late coming back from lunch or break
  6. Do a full value statement with "partnered with"
  7. my not ready time was under 10 minutes this week
  8. confirm we can leave phi on their vm
  9. Closed a task for another aha
  10. Provide full benefits for each call
  11. Do Recap on 4 or more calls
  12. share a positive call you took today in slack
  13. Enhance to cha delayed or real time
  14. offered appointment scheduling
  15. helped answer a teamies question in slack channel
  16. assigned myself to a member and gave them my ext
  17. Check for understanding through out the call
  18. get delegate status
  19. Review Claims, benefits and Accumulator on the same call
  20. check for additional needs
  21. tagged a teamie to get PG, Enhance and or CSTAT
  22. Send presumptive Link to get MM
  23. Capture and note barriers
  24. I did not miss any calls today