Enhanceto chadelayed orreal timecheck foradditionalneedsDo Recapon 4 ormore callstagged ateamie to getPG, Enhanceand orCSTATgave disclosurefor providersearch andsent results tomemberDo a full valuestatementwith"partneredwith"got 4 ormoremembersto cstatconfirm wecan leavephi on theirvmReview Claims,benefits andAccumulator onthe same callI was notlate comingback fromlunch orbreakmy not readytime wasunder 10minutes thisweekassignedmyself to amember andgave themmy exthelpedanswer ateamiesquestion inslack channelofferedappointmentschedulingReferred4 or moretoday to aPGSendpresumptiveLink to getMMClosed atask foranotherahaask 3probingquestions oneach call youtook todayI did notmiss anycallstodayProvide fullbenefits foreach callCheck forunderstandingthrough outthe callCaptureand notebarriersshare apositive callyou tooktoday inslackgetdelegatestatusEnhanceto chadelayed orreal timecheck foradditionalneedsDo Recapon 4 ormore callstagged ateamie to getPG, Enhanceand orCSTATgave disclosurefor providersearch andsent results tomemberDo a full valuestatementwith"partneredwith"got 4 ormoremembersto cstatconfirm wecan leavephi on theirvmReview Claims,benefits andAccumulator onthe same callI was notlate comingback fromlunch orbreakmy not readytime wasunder 10minutes thisweekassignedmyself to amember andgave themmy exthelpedanswer ateamiesquestion inslack channelofferedappointmentschedulingReferred4 or moretoday to aPGSendpresumptiveLink to getMMClosed atask foranotherahaask 3probingquestions oneach call youtook todayI did notmiss anycallstodayProvide fullbenefits foreach callCheck forunderstandingthrough outthe callCaptureand notebarriersshare apositive callyou tooktoday inslackgetdelegatestatus

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Enhance to cha delayed or real time
  2. check for additional needs
  3. Do Recap on 4 or more calls
  4. tagged a teamie to get PG, Enhance and or CSTAT
  5. gave disclosure for provider search and sent results to member
  6. Do a full value statement with "partnered with"
  7. got 4 or more members to cstat
  8. confirm we can leave phi on their vm
  9. Review Claims, benefits and Accumulator on the same call
  10. I was not late coming back from lunch or break
  11. my not ready time was under 10 minutes this week
  12. assigned myself to a member and gave them my ext
  13. helped answer a teamies question in slack channel
  14. offered appointment scheduling
  15. Referred 4 or more today to a PG
  16. Send presumptive Link to get MM
  17. Closed a task for another aha
  18. ask 3 probing questions on each call you took today
  19. I did not miss any calls today
  20. Provide full benefits for each call
  21. Check for understanding through out the call
  22. Capture and note barriers
  23. share a positive call you took today in slack
  24. get delegate status