This bingo card has a free space and 24 words: Send presumptive Link to get MM, Do Recap on 4 or more calls, Closed a task for another aha, Provide full benefits for each call, ask 3 probing questions on each call you took today, Review Claims, benefits and Accumulator on the same call, Enhance to cha delayed or real time, confirm we can leave phi on their vm, share a positive call you took today in slack, Referred 4 or more today to a PG, Check for understanding through out the call, Capture and note barriers, Do a full value statement with "partnered with", check for additional needs, I did not miss any calls today, I was not late coming back from lunch or break, my not ready time was under 10 minutes this week, got 4 or more members to cstat, get delegate status, gave disclosure for provider search and sent results to member, offered appointment scheduling, tagged a teamie to get PG, Enhance and or CSTAT, assigned myself to a member and gave them my ext and helped answer a teamies question in slack channel.
OE BINGO 2 | T3 | Virtual Staff Retreat BINGO | OE BINGO 1 | Customer Service Week BINGO
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