(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Made a customer laugh
Customer has the same name as you
Helped a fellow CSR
Created an Escalation
Worked voluntary OT
Used the customer's name 3 times on a call
Customer called you by the wrong name
Talked to the same customer twice in one day
Sent 5 emails
Said "thank you" to customer
Sent "Praise" to a coworker in the Teams room
Said "you're welcome" to a customer
Closed 5 cases
Create a cross sell case
Customer gave you a compliment
Spoke to a customer whose last name starts with V
Took all open cases related to same customer (same case record type)
