Ops Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Create a cross sell case
2. Customer asked about the weather
3. Looked something up in Bloomfire
4. Worked voluntary OT
5. Sent 5 emails
6. Got up and stretched
7. Used the customer's name 3 times on a call
8. Took all open cases related to same customer (same case record type)
9. Spoke to a customer whose last name starts with V
10. Say "good morning" in stand up
11. Made a customer laugh
12. Said "you're welcome" to a customer
13. Customer called you by the wrong name
14. Helped a fellow CSR
15. Calmed down an upset customer
16. Transferred a customer
17. Customer gave you a compliment
18. Sent "Praise" to a coworker in the Teams room
19. Closed 5 cases
20. Talked to the same customer twice in one day
21. Said "thank you" to customer
22. Customer has the same name as you
23. Customer asks where we're located
24. Created an Escalation