Used thecustomer'sname 3times on acallTook all opencases related tosame customer(same caserecord type)Create across sellcaseCustomergave you acomplimentSpoke to acustomerwhose lastname startswith VSaid "you'rewelcome" toa customerWorkedvoluntaryOTCustomercalled you bythe wrongnameHelpeda fellowCSRCalmeddown anupsetcustomerSay "goodmorning"in standupCustomeraskedabout theweatherGot upandstretchedCustomerasks wherewe're located Lookedsomethingup inBloomfireCreatedanEscalationMade acustomerlaughSent"Praise" to acoworker inthe TeamsroomTalked to thesamecustomertwice in onedaySaid"thankyou" tocustomerSent 5emailsClosed5casesTransferreda customerCustomerhas thesame nameas youUsed thecustomer'sname 3times on acallTook all opencases related tosame customer(same caserecord type)Create across sellcaseCustomergave you acomplimentSpoke to acustomerwhose lastname startswith VSaid "you'rewelcome" toa customerWorkedvoluntaryOTCustomercalled you bythe wrongnameHelpeda fellowCSRCalmeddown anupsetcustomerSay "goodmorning"in standupCustomeraskedabout theweatherGot upandstretchedCustomerasks wherewe're located Lookedsomethingup inBloomfireCreatedanEscalationMade acustomerlaughSent"Praise" to acoworker inthe TeamsroomTalked to thesamecustomertwice in onedaySaid"thankyou" tocustomerSent 5emailsClosed5casesTransferreda customerCustomerhas thesame nameas you

Ops Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the customer's name 3 times on a call
  2. Took all open cases related to same customer (same case record type)
  3. Create a cross sell case
  4. Customer gave you a compliment
  5. Spoke to a customer whose last name starts with V
  6. Said "you're welcome" to a customer
  7. Worked voluntary OT
  8. Customer called you by the wrong name
  9. Helped a fellow CSR
  10. Calmed down an upset customer
  11. Say "good morning" in stand up
  12. Customer asked about the weather
  13. Got up and stretched
  14. Customer asks where we're located
  15. Looked something up in Bloomfire
  16. Created an Escalation
  17. Made a customer laugh
  18. Sent "Praise" to a coworker in the Teams room
  19. Talked to the same customer twice in one day
  20. Said "thank you" to customer
  21. Sent 5 emails
  22. Closed 5 cases
  23. Transferred a customer
  24. Customer has the same name as you