Transferreda customerSent"Praise" to acoworker inthe TeamsroomSpoke to acustomerwhose lastname startswith VCreate across sellcaseGot upandstretchedLookedsomethingup inBloomfireSay "goodmorning"in standupCreatedanEscalationCustomerhas thesame nameas youHelpeda fellowCSRTalked to thesamecustomertwice in onedayWorkedvoluntaryOTCustomercalled you bythe wrongnameTook all opencases related tosame customer(same caserecord type)Used thecustomer'sname 3times on acallCustomerasks wherewe're located Said"thankyou" tocustomerClosed5casesCustomergave you acomplimentCustomeraskedabout theweatherCalmeddown anupsetcustomerSaid "you'rewelcome" toa customerSent 5emailsMade acustomerlaughTransferreda customerSent"Praise" to acoworker inthe TeamsroomSpoke to acustomerwhose lastname startswith VCreate across sellcaseGot upandstretchedLookedsomethingup inBloomfireSay "goodmorning"in standupCreatedanEscalationCustomerhas thesame nameas youHelpeda fellowCSRTalked to thesamecustomertwice in onedayWorkedvoluntaryOTCustomercalled you bythe wrongnameTook all opencases related tosame customer(same caserecord type)Used thecustomer'sname 3times on acallCustomerasks wherewe're located Said"thankyou" tocustomerClosed5casesCustomergave you acomplimentCustomeraskedabout theweatherCalmeddown anupsetcustomerSaid "you'rewelcome" toa customerSent 5emailsMade acustomerlaugh

Ops Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred a customer
  2. Sent "Praise" to a coworker in the Teams room
  3. Spoke to a customer whose last name starts with V
  4. Create a cross sell case
  5. Got up and stretched
  6. Looked something up in Bloomfire
  7. Say "good morning" in stand up
  8. Created an Escalation
  9. Customer has the same name as you
  10. Helped a fellow CSR
  11. Talked to the same customer twice in one day
  12. Worked voluntary OT
  13. Customer called you by the wrong name
  14. Took all open cases related to same customer (same case record type)
  15. Used the customer's name 3 times on a call
  16. Customer asks where we're located
  17. Said "thank you" to customer
  18. Closed 5 cases
  19. Customer gave you a compliment
  20. Customer asked about the weather
  21. Calmed down an upset customer
  22. Said "you're welcome" to a customer
  23. Sent 5 emails
  24. Made a customer laugh