(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer has the same name as you
Create a cross sell case
Spoke to a customer whose last name starts with V
Made a customer laugh
Got up and stretched
Used the customer's name 3 times on a call
Customer asked about the weather
Worked voluntary OT
Created an Escalation
Said "thank you" to customer
Customer called you by the wrong name
Calmed down an upset customer
Sent 5 emails
Talked to the same customer twice in one day
Closed 5 cases
Customer gave you a compliment
Sent "Praise" to a coworker in the Teams room
Customer asks where we're located
Looked something up in Bloomfire
Helped a fellow CSR
Took all open cases related to same customer (same case record type)
