(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Worked voluntary OT
Created an Escalation
Spoke to a customer whose last name starts with V
Customer asks where we're located
Helped a fellow CSR
Sent "Praise" to a coworker in the Teams room
Said "thank you" to customer
Sent 5 emails
Talked to the same customer twice in one day
Customer asked about the weather
Got up and stretched
Customer called you by the wrong name
Customer has the same name as you
Customer gave you a compliment
Transferred a customer
Create a cross sell case
Took all open cases related to same customer (same case record type)
