(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer asked about the weather
Customer gave you a compliment
Closed 5 cases
Used the customer's name 3 times on a call
Calmed down an upset customer
Customer asks where we're located
Said "you're welcome" to a customer
Sent 5 emails
Sent "Praise" to a coworker in the Teams room
Looked something up in Bloomfire
Worked voluntary OT
Got up and stretched
Created an Escalation
Transferred a customer
Customer has the same name as you
Said "thank you" to customer
Helped a fellow CSR
Talked to the same customer twice in one day
Customer called you by the wrong name
Took all open cases related to same customer (same case record type)
