Ops Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Closed 5 cases
2. Customer called you by the wrong name
3. Got up and stretched
4. Customer has the same name as you
5. Sent "Praise" to a coworker in the Teams room
6. Used the customer's name 3 times on a call
7. Sent 5 emails
8. Create a cross sell case
9. Took all open cases related to same customer (same case record type)
10. Helped a fellow CSR
11. Created an Escalation
12. Customer asked about the weather
13. Calmed down an upset customer
14. Worked voluntary OT
15. Say "good morning" in stand up
16. Made a customer laugh
17. Customer gave you a compliment
18. Spoke to a customer whose last name starts with V
19. Talked to the same customer twice in one day
20. Said "thank you" to customer
21. Looked something up in Bloomfire
22. Customer asks where we're located
23. Transferred a customer
24. Said "you're welcome" to a customer