Help a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.A customeris looking for"investmentdiamonds"Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?"Can I justbuy thesetting withno centerdiamond?"Learn somethingnew aboutdiamonds or thesite and share withthe team in slackDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerFind acustomer an altwhen thediamond theyliked has beensoldSend thereview link toa happycustomer inIntercomExplain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Give a fellowteammate ashoutout for ajob well done inslack orintercomA customersends picturesof rocks andneeds a gem IDOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Positivefeedback givenabout youand/or the RCteam in chatCrankycustomer alert:you helped turnaround theirattitude and theyleft happyA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Help acustomercompare 2 or 3diamonds inchat and settleon one.Suggest aneye cleanSI1 or SI2diamondHelp a customerexchange theirdiamond or settingwhen they chat infor a returnAnswer afellow GG'squestion inslack or chatSend acustomer alink to theircart at the endof the convo"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteSuggestshop.rarecarat.comto someone lookingfor jewelryI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Help a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.A customeris looking for"investmentdiamonds"Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?"Can I justbuy thesetting withno centerdiamond?"Learn somethingnew aboutdiamonds or thesite and share withthe team in slackDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerFind acustomer an altwhen thediamond theyliked has beensoldSend thereview link toa happycustomer inIntercomExplain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Give a fellowteammate ashoutout for ajob well done inslack orintercomA customersends picturesof rocks andneeds a gem IDOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Positivefeedback givenabout youand/or the RCteam in chatCrankycustomer alert:you helped turnaround theirattitude and theyleft happyA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Help acustomercompare 2 or 3diamonds inchat and settleon one.Suggest aneye cleanSI1 or SI2diamondHelp a customerexchange theirdiamond or settingwhen they chat infor a returnAnswer afellow GG'squestion inslack or chatSend acustomer alink to theircart at the endof the convo"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteSuggestshop.rarecarat.comto someone lookingfor jewelryI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.

Rare Carat Intercom Bingo - October - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  2. A customer is looking for "investment diamonds"
  3. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  4. "Can I just buy the setting with no center diamond?"
  5. Learn something new about diamonds or the site and share with the team in slack
  6. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  7. Find a customer an alt when the diamond they liked has been sold
  8. Send the review link to a happy customer in Intercom
  9. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
  10. Give a fellow teammate a shoutout for a job well done in slack or intercom
  11. A customer sends pictures of rocks and needs a gem ID
  12. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
  13. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  14. Positive feedback given about you and/or the RC team in chat
  15. Cranky customer alert: you helped turn around their attitude and they left happy
  16. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!
  17. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  18. Suggest an eye clean SI1 or SI2 diamond
  19. Help a customer exchange their diamond or setting when they chat in for a return
  20. Answer a fellow GG's question in slack or chat
  21. Send a customer a link to their cart at the end of the convo
  22. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  23. Suggest shop.rarecarat.com to someone looking for jewelry
  24. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.