Send acustomer alink to theircart at the endof the convoFind acustomer an altwhen thediamond theyliked has beensoldHelp acustomercompare 2 or 3diamonds inchat and settleon one.Positivefeedback givenabout youand/or the RCteam in chatI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Help a customerexchange theirdiamond or settingwhen they chat infor a return"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteWill the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Discuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerLearn somethingnew aboutdiamonds or thesite and share withthe team in slackGive a fellowteammate ashoutout for ajob well done inslack orintercomFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Crankycustomer alert:you helped turnaround theirattitude and theyleft happyAnswer afellow GG'squestion inslack or chatA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology."Can I justbuy thesetting withno centerdiamond?"A customersends picturesof rocks andneeds a gem IDSend thereview link toa happycustomer inIntercomSuggestshop.rarecarat.comto someone lookingfor jewelryHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Offer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Suggest aneye cleanSI1 or SI2diamondA customeris looking for"investmentdiamonds"Send acustomer alink to theircart at the endof the convoFind acustomer an altwhen thediamond theyliked has beensoldHelp acustomercompare 2 or 3diamonds inchat and settleon one.Positivefeedback givenabout youand/or the RCteam in chatI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Help a customerexchange theirdiamond or settingwhen they chat infor a return"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteWill the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Discuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerLearn somethingnew aboutdiamonds or thesite and share withthe team in slackGive a fellowteammate ashoutout for ajob well done inslack orintercomFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Crankycustomer alert:you helped turnaround theirattitude and theyleft happyAnswer afellow GG'squestion inslack or chatA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology."Can I justbuy thesetting withno centerdiamond?"A customersends picturesof rocks andneeds a gem IDSend thereview link toa happycustomer inIntercomSuggestshop.rarecarat.comto someone lookingfor jewelryHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Offer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Suggest aneye cleanSI1 or SI2diamondA customeris looking for"investmentdiamonds"

Rare Carat Intercom Bingo - October - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a customer a link to their cart at the end of the convo
  2. Find a customer an alt when the diamond they liked has been sold
  3. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  4. Positive feedback given about you and/or the RC team in chat
  5. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  6. Help a customer exchange their diamond or setting when they chat in for a return
  7. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  8. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  9. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  10. Learn something new about diamonds or the site and share with the team in slack
  11. Give a fellow teammate a shoutout for a job well done in slack or intercom
  12. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  13. Cranky customer alert: you helped turn around their attitude and they left happy
  14. Answer a fellow GG's question in slack or chat
  15. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!
  16. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
  17. "Can I just buy the setting with no center diamond?"
  18. A customer sends pictures of rocks and needs a gem ID
  19. Send the review link to a happy customer in Intercom
  20. Suggest shop.rarecarat.com to someone looking for jewelry
  21. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  22. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
  23. Suggest an eye clean SI1 or SI2 diamond
  24. A customer is looking for "investment diamonds"