Send acustomer alink to theircart at the endof the convo"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.A customersends picturesof rocks andneeds a gem IDHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Positivefeedback givenabout youand/or the RCteam in chatCrankycustomer alert:you helped turnaround theirattitude and theyleft happySuggest aneye cleanSI1 or SI2diamondFind acustomer an altwhen thediamond theyliked has beensoldDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerHelp a customerexchange theirdiamond or settingwhen they chat infor a returnSend thereview link toa happycustomer inIntercomSuggestshop.rarecarat.comto someone lookingfor jewelryA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!A customeris looking for"investmentdiamonds"Give a fellowteammate ashoutout for ajob well done inslack orintercom"Can I justbuy thesetting withno centerdiamond?"Answer afellow GG'squestion inslack or chatOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Learn somethingnew aboutdiamonds or thesite and share withthe team in slackHelp acustomercompare 2 or 3diamonds inchat and settleon one.Send acustomer alink to theircart at the endof the convo"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.A customersends picturesof rocks andneeds a gem IDHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Positivefeedback givenabout youand/or the RCteam in chatCrankycustomer alert:you helped turnaround theirattitude and theyleft happySuggest aneye cleanSI1 or SI2diamondFind acustomer an altwhen thediamond theyliked has beensoldDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerHelp a customerexchange theirdiamond or settingwhen they chat infor a returnSend thereview link toa happycustomer inIntercomSuggestshop.rarecarat.comto someone lookingfor jewelryA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!A customeris looking for"investmentdiamonds"Give a fellowteammate ashoutout for ajob well done inslack orintercom"Can I justbuy thesetting withno centerdiamond?"Answer afellow GG'squestion inslack or chatOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Learn somethingnew aboutdiamonds or thesite and share withthe team in slackHelp acustomercompare 2 or 3diamonds inchat and settleon one.

Rare Carat Intercom Bingo - October - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a customer a link to their cart at the end of the convo
  2. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  3. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  4. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  5. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
  6. A customer sends pictures of rocks and needs a gem ID
  7. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  8. Positive feedback given about you and/or the RC team in chat
  9. Cranky customer alert: you helped turn around their attitude and they left happy
  10. Suggest an eye clean SI1 or SI2 diamond
  11. Find a customer an alt when the diamond they liked has been sold
  12. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  13. Help a customer exchange their diamond or setting when they chat in for a return
  14. Send the review link to a happy customer in Intercom
  15. Suggest shop.rarecarat.com to someone looking for jewelry
  16. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!
  17. A customer is looking for "investment diamonds"
  18. Give a fellow teammate a shoutout for a job well done in slack or intercom
  19. "Can I just buy the setting with no center diamond?"
  20. Answer a fellow GG's question in slack or chat
  21. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
  22. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  23. Learn something new about diamonds or the site and share with the team in slack
  24. Help a customer compare 2 or 3 diamonds in chat and settle on one.