"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Help a customerexchange theirdiamond or settingwhen they chat infor a returnHelp acustomercompare 2 or 3diamonds inchat and settleon one.Help a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Answer afellow GG'squestion inslack or chatWill the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?A customersends picturesof rocks andneeds a gem IDGive a fellowteammate ashoutout for ajob well done inslack orintercomSend acustomer alink to theircart at the endof the convoDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerA customeris looking for"investmentdiamonds"Learn somethingnew aboutdiamonds or thesite and share withthe team in slackFind acustomer an altwhen thediamond theyliked has beensoldI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Crankycustomer alert:you helped turnaround theirattitude and theyleft happySend thereview link toa happycustomer inIntercom"Can I justbuy thesetting withno centerdiamond?"Suggestshop.rarecarat.comto someone lookingfor jewelryPositivefeedback givenabout youand/or the RCteam in chatOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Suggest aneye cleanSI1 or SI2diamondA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Help a customerexchange theirdiamond or settingwhen they chat infor a returnHelp acustomercompare 2 or 3diamonds inchat and settleon one.Help a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Answer afellow GG'squestion inslack or chatWill the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?A customersends picturesof rocks andneeds a gem IDGive a fellowteammate ashoutout for ajob well done inslack orintercomSend acustomer alink to theircart at the endof the convoDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerA customeris looking for"investmentdiamonds"Learn somethingnew aboutdiamonds or thesite and share withthe team in slackFind acustomer an altwhen thediamond theyliked has beensoldI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Crankycustomer alert:you helped turnaround theirattitude and theyleft happySend thereview link toa happycustomer inIntercom"Can I justbuy thesetting withno centerdiamond?"Suggestshop.rarecarat.comto someone lookingfor jewelryPositivefeedback givenabout youand/or the RCteam in chatOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Suggest aneye cleanSI1 or SI2diamondA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!

Rare Carat Intercom Bingo - October - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  2. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  3. Help a customer exchange their diamond or setting when they chat in for a return
  4. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  5. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  6. Answer a fellow GG's question in slack or chat
  7. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  8. A customer sends pictures of rocks and needs a gem ID
  9. Give a fellow teammate a shoutout for a job well done in slack or intercom
  10. Send a customer a link to their cart at the end of the convo
  11. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  12. A customer is looking for "investment diamonds"
  13. Learn something new about diamonds or the site and share with the team in slack
  14. Find a customer an alt when the diamond they liked has been sold
  15. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  16. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
  17. Cranky customer alert: you helped turn around their attitude and they left happy
  18. Send the review link to a happy customer in Intercom
  19. "Can I just buy the setting with no center diamond?"
  20. Suggest shop.rarecarat.com to someone looking for jewelry
  21. Positive feedback given about you and/or the RC team in chat
  22. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
  23. Suggest an eye clean SI1 or SI2 diamond
  24. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!