A customeris looking for"investmentdiamonds"Suggestshop.rarecarat.comto someone lookingfor jewelrySuggest aneye cleanSI1 or SI2diamondFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later."Can I justbuy thesetting withno centerdiamond?""Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Help a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Discuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerFind acustomer an altwhen thediamond theyliked has beensoldA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Send thereview link toa happycustomer inIntercomCrankycustomer alert:you helped turnaround theirattitude and theyleft happyA customersends picturesof rocks andneeds a gem IDLearn somethingnew aboutdiamonds or thesite and share withthe team in slackOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Help a customerexchange theirdiamond or settingwhen they chat infor a returnHelp acustomercompare 2 or 3diamonds inchat and settleon one.Positivefeedback givenabout youand/or the RCteam in chatAnswer afellow GG'squestion inslack or chatExplain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Give a fellowteammate ashoutout for ajob well done inslack orintercomSend acustomer alink to theircart at the endof the convoA customeris looking for"investmentdiamonds"Suggestshop.rarecarat.comto someone lookingfor jewelrySuggest aneye cleanSI1 or SI2diamondFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later."Can I justbuy thesetting withno centerdiamond?""Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Help a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Discuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerFind acustomer an altwhen thediamond theyliked has beensoldA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Send thereview link toa happycustomer inIntercomCrankycustomer alert:you helped turnaround theirattitude and theyleft happyA customersends picturesof rocks andneeds a gem IDLearn somethingnew aboutdiamonds or thesite and share withthe team in slackOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Help a customerexchange theirdiamond or settingwhen they chat infor a returnHelp acustomercompare 2 or 3diamonds inchat and settleon one.Positivefeedback givenabout youand/or the RCteam in chatAnswer afellow GG'squestion inslack or chatExplain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Give a fellowteammate ashoutout for ajob well done inslack orintercomSend acustomer alink to theircart at the endof the convo

Rare Carat Intercom Bingo - October - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A customer is looking for "investment diamonds"
  2. Suggest shop.rarecarat.com to someone looking for jewelry
  3. Suggest an eye clean SI1 or SI2 diamond
  4. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  5. "Can I just buy the setting with no center diamond?"
  6. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  7. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  8. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  9. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  10. Find a customer an alt when the diamond they liked has been sold
  11. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!
  12. Send the review link to a happy customer in Intercom
  13. Cranky customer alert: you helped turn around their attitude and they left happy
  14. A customer sends pictures of rocks and needs a gem ID
  15. Learn something new about diamonds or the site and share with the team in slack
  16. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
  17. Help a customer exchange their diamond or setting when they chat in for a return
  18. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  19. Positive feedback given about you and/or the RC team in chat
  20. Answer a fellow GG's question in slack or chat
  21. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
  22. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  23. Give a fellow teammate a shoutout for a job well done in slack or intercom
  24. Send a customer a link to their cart at the end of the convo