Help a customerexchange theirdiamond or settingwhen they chat infor a returnI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Learn somethingnew aboutdiamonds or thesite and share withthe team in slackOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Help acustomercompare 2 or 3diamonds inchat and settleon one.Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later."Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteSend thereview link toa happycustomer inIntercomSuggestshop.rarecarat.comto someone lookingfor jewelryDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerFind acustomer an altwhen thediamond theyliked has beensoldWill the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Give a fellowteammate ashoutout for ajob well done inslack orintercomA customersends picturesof rocks andneeds a gem ID"Can I justbuy thesetting withno centerdiamond?"Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Positivefeedback givenabout youand/or the RCteam in chatA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Crankycustomer alert:you helped turnaround theirattitude and theyleft happyHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Send acustomer alink to theircart at the endof the convoAnswer afellow GG'squestion inslack or chatSuggest aneye cleanSI1 or SI2diamondA customeris looking for"investmentdiamonds"Help a customerexchange theirdiamond or settingwhen they chat infor a returnI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Learn somethingnew aboutdiamonds or thesite and share withthe team in slackOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Help acustomercompare 2 or 3diamonds inchat and settleon one.Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later."Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteSend thereview link toa happycustomer inIntercomSuggestshop.rarecarat.comto someone lookingfor jewelryDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerFind acustomer an altwhen thediamond theyliked has beensoldWill the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Give a fellowteammate ashoutout for ajob well done inslack orintercomA customersends picturesof rocks andneeds a gem ID"Can I justbuy thesetting withno centerdiamond?"Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Positivefeedback givenabout youand/or the RCteam in chatA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Crankycustomer alert:you helped turnaround theirattitude and theyleft happyHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Send acustomer alink to theircart at the endof the convoAnswer afellow GG'squestion inslack or chatSuggest aneye cleanSI1 or SI2diamondA customeris looking for"investmentdiamonds"

Rare Carat Intercom Bingo - October - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a customer exchange their diamond or setting when they chat in for a return
  2. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  3. Learn something new about diamonds or the site and share with the team in slack
  4. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
  5. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  6. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  7. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  8. Send the review link to a happy customer in Intercom
  9. Suggest shop.rarecarat.com to someone looking for jewelry
  10. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  11. Find a customer an alt when the diamond they liked has been sold
  12. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  13. Give a fellow teammate a shoutout for a job well done in slack or intercom
  14. A customer sends pictures of rocks and needs a gem ID
  15. "Can I just buy the setting with no center diamond?"
  16. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
  17. Positive feedback given about you and/or the RC team in chat
  18. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!
  19. Cranky customer alert: you helped turn around their attitude and they left happy
  20. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  21. Send a customer a link to their cart at the end of the convo
  22. Answer a fellow GG's question in slack or chat
  23. Suggest an eye clean SI1 or SI2 diamond
  24. A customer is looking for "investment diamonds"