Help a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Help a customerexchange theirdiamond or settingwhen they chat infor a return"Can I justbuy thesetting withno centerdiamond?"Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Help acustomercompare 2 or 3diamonds inchat and settleon one.Suggest aneye cleanSI1 or SI2diamondSuggestshop.rarecarat.comto someone lookingfor jewelryCrankycustomer alert:you helped turnaround theirattitude and theyleft happyI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher."Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Answer afellow GG'squestion inslack or chatSend thereview link toa happycustomer inIntercomGive a fellowteammate ashoutout for ajob well done inslack orintercomPositivefeedback givenabout youand/or the RCteam in chatWill the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Find acustomer an altwhen thediamond theyliked has beensoldA customeris looking for"investmentdiamonds"Send acustomer alink to theircart at the endof the convoLearn somethingnew aboutdiamonds or thesite and share withthe team in slackOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)A customersends picturesof rocks andneeds a gem IDExplain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Help a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Help a customerexchange theirdiamond or settingwhen they chat infor a return"Can I justbuy thesetting withno centerdiamond?"Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Help acustomercompare 2 or 3diamonds inchat and settleon one.Suggest aneye cleanSI1 or SI2diamondSuggestshop.rarecarat.comto someone lookingfor jewelryCrankycustomer alert:you helped turnaround theirattitude and theyleft happyI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher."Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Answer afellow GG'squestion inslack or chatSend thereview link toa happycustomer inIntercomGive a fellowteammate ashoutout for ajob well done inslack orintercomPositivefeedback givenabout youand/or the RCteam in chatWill the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Find acustomer an altwhen thediamond theyliked has beensoldA customeris looking for"investmentdiamonds"Send acustomer alink to theircart at the endof the convoLearn somethingnew aboutdiamonds or thesite and share withthe team in slackOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)A customersends picturesof rocks andneeds a gem IDExplain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.

Rare Carat Intercom Bingo - October - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  2. Help a customer exchange their diamond or setting when they chat in for a return
  3. "Can I just buy the setting with no center diamond?"
  4. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  5. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  6. Suggest an eye clean SI1 or SI2 diamond
  7. Suggest shop.rarecarat.com to someone looking for jewelry
  8. Cranky customer alert: you helped turn around their attitude and they left happy
  9. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  10. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  11. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  12. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!
  13. Answer a fellow GG's question in slack or chat
  14. Send the review link to a happy customer in Intercom
  15. Give a fellow teammate a shoutout for a job well done in slack or intercom
  16. Positive feedback given about you and/or the RC team in chat
  17. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  18. Find a customer an alt when the diamond they liked has been sold
  19. A customer is looking for "investment diamonds"
  20. Send a customer a link to their cart at the end of the convo
  21. Learn something new about diamonds or the site and share with the team in slack
  22. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
  23. A customer sends pictures of rocks and needs a gem ID
  24. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.