This bingo card has a free space and 24 words: Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller, Follow-up with a customer you snoozed that you sent options to 1-2 days later., "Hi, I'm interested in a custom setting" - Help customer find one in stock on site, Help a customer exchange their diamond or setting when they chat in for a return, A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!, Suggest shop.rarecarat.com to someone looking for jewelry, Suggest an eye clean SI1 or SI2 diamond, Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc), Find a customer an alt when the diamond they liked has been sold, Send the review link to a happy customer in Intercom, Learn something new about diamonds or the site and share with the team in slack, Cranky customer alert: you helped turn around their attitude and they left happy, Positive feedback given about you and/or the RC team in chat, Give a fellow teammate a shoutout for a job well done in slack or intercom, Answer a fellow GG's question in slack or chat, Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc., A customer sends pictures of rocks and needs a gem ID, Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?, Send a customer a link to their cart at the end of the convo, Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology., A customer is looking for "investment diamonds", I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her., "Can I just buy the setting with no center diamond?" and Help a customer compare 2 or 3 diamonds in chat and settle on one..
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