Clientuses aswearwordLogging of isnot the sameasdisconnectingGo onsitefor a userthat is notonsiteUser calledin on existingticketclaimingemergency "Just one morething" (Problemis bigger thanoriginalproblem)Turn it offand backon again"What's yourcomputername" *Free Space*Turning offthe monitor isnot the sameas poweringdown the PCQuickbooksis running insingle usermode(again)"Can youdo thisafterhours?"LMGTFYEverythingis amodem"I've alreadyrestarted it"(Computer hasbeen on formore than 24hours)Spend moretime drivingout to sitethan fixingthe issueIssueresolvedby runningas adminClient claimsto knowmore thanthe techClientreopensticket with"Thank you"or "Okay"Userasking foranothertechComputeris over 7years oldThere is aliteral "List"of windowsupdates"it workedyesterday"Fixed theissue bydoingnothingCalled fora user thatis not inthe officeUser requestsonsite forsomethingthat can bedone remotely"I have to goto a meetingsoon." "HowLong will thistake?"Clientuses aswearwordLogging of isnot the sameasdisconnectingGo onsitefor a userthat is notonsiteUser calledin on existingticketclaimingemergency "Just one morething" (Problemis bigger thanoriginalproblem)Turn it offand backon again"What's yourcomputername" *Free Space*Turning offthe monitor isnot the sameas poweringdown the PCQuickbooksis running insingle usermode(again)"Can youdo thisafterhours?"LMGTFYEverythingis amodem"I've alreadyrestarted it"(Computer hasbeen on formore than 24hours)Spend moretime drivingout to sitethan fixingthe issueIssueresolvedby runningas adminClient claimsto knowmore thanthe techClientreopensticket with"Thank you"or "Okay"Userasking foranothertechComputeris over 7years oldThere is aliteral "List"of windowsupdates"it workedyesterday"Fixed theissue bydoingnothingCalled fora user thatis not inthe officeUser requestsonsite forsomethingthat can bedone remotely"I have to goto a meetingsoon." "HowLong will thistake?"

HelpDesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client uses a swear word
  2. Logging of is not the same as disconnecting
  3. Go onsite for a user that is not onsite
  4. User called in on existing ticket claiming emergency
  5. "Just one more thing" (Problem is bigger than original problem)
  6. Turn it off and back on again
  7. "What's your computer name" *Free Space*
  8. Turning off the monitor is not the same as powering down the PC
  9. Quickbooks is running in single user mode (again)
  10. "Can you do this after hours?"
  11. LMGTFY
  12. Everything is a modem
  13. "I've already restarted it" (Computer has been on for more than 24 hours)
  14. Spend more time driving out to site than fixing the issue
  15. Issue resolved by running as admin
  16. Client claims to know more than the tech
  17. Client reopens ticket with "Thank you" or "Okay"
  18. User asking for another tech
  19. Computer is over 7 years old
  20. There is a literal "List" of windows updates
  21. "it worked yesterday"
  22. Fixed the issue by doing nothing
  23. Called for a user that is not in the office
  24. User requests onsite for something that can be done remotely
  25. "I have to go to a meeting soon." "How Long will this take?"