Clientuses aswearwordLogging of isnot the sameasdisconnectingTurning offthe monitor isnot the sameas poweringdown the PC"it workedyesterday"There is aliteral "List"of windowsupdatesClient claimsto knowmore thanthe techFixed theissue bydoingnothingIssueresolvedby runningas adminUser requestsonsite forsomethingthat can bedone remotelyLMGTFYCalled fora user thatis not inthe officeUserasking foranothertech"Just one morething" (Problemis bigger thanoriginalproblem)Spend moretime drivingout to sitethan fixingthe issueComputeris over 7years old"I have to goto a meetingsoon." "HowLong will thistake?"User calledin on existingticketclaimingemergency Clientreopensticket with"Thank you"or "Okay""Can youdo thisafterhours?"Everythingis amodemGo onsitefor a userthat is notonsiteQuickbooksis running insingle usermode(again)"I've alreadyrestarted it"(Computer hasbeen on formore than 24hours)"What's yourcomputername" *Free Space*Turn it offand backon againClientuses aswearwordLogging of isnot the sameasdisconnectingTurning offthe monitor isnot the sameas poweringdown the PC"it workedyesterday"There is aliteral "List"of windowsupdatesClient claimsto knowmore thanthe techFixed theissue bydoingnothingIssueresolvedby runningas adminUser requestsonsite forsomethingthat can bedone remotelyLMGTFYCalled fora user thatis not inthe officeUserasking foranothertech"Just one morething" (Problemis bigger thanoriginalproblem)Spend moretime drivingout to sitethan fixingthe issueComputeris over 7years old"I have to goto a meetingsoon." "HowLong will thistake?"User calledin on existingticketclaimingemergency Clientreopensticket with"Thank you"or "Okay""Can youdo thisafterhours?"Everythingis amodemGo onsitefor a userthat is notonsiteQuickbooksis running insingle usermode(again)"I've alreadyrestarted it"(Computer hasbeen on formore than 24hours)"What's yourcomputername" *Free Space*Turn it offand backon again

HelpDesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Client uses a swear word
  2. Logging of is not the same as disconnecting
  3. Turning off the monitor is not the same as powering down the PC
  4. "it worked yesterday"
  5. There is a literal "List" of windows updates
  6. Client claims to know more than the tech
  7. Fixed the issue by doing nothing
  8. Issue resolved by running as admin
  9. User requests onsite for something that can be done remotely
  10. LMGTFY
  11. Called for a user that is not in the office
  12. User asking for another tech
  13. "Just one more thing" (Problem is bigger than original problem)
  14. Spend more time driving out to site than fixing the issue
  15. Computer is over 7 years old
  16. "I have to go to a meeting soon." "How Long will this take?"
  17. User called in on existing ticket claiming emergency
  18. Client reopens ticket with "Thank you" or "Okay"
  19. "Can you do this after hours?"
  20. Everything is a modem
  21. Go onsite for a user that is not onsite
  22. Quickbooks is running in single user mode (again)
  23. "I've already restarted it" (Computer has been on for more than 24 hours)
  24. "What's your computer name" *Free Space*
  25. Turn it off and back on again