Call aburncustomerSuggest aneye cleanSI1 or 2diamond.Learn somethingnew aboutdiamonds or thesite and share withthe team in slack.Discuss strong bluefluorescence in ahigher color grade.Explain most diasaren't neg. affected,but can check withsellerSend thereview link toa happycustomer inIntercomSuggestshop.rarecarat.comto someone lookingfor jewelry.Positivefeedback givenabout youand/or the RCteam in chat.Explain that evenexperts can't tellbetween a lab andnat. diamondwithout the use ofadvancedtechnology.Offer aHFPUinstead of anexpediteAnswer anemail thathas beensitting all dayFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Crankycustomer alert:you helped turnaround theirattitude and theyleft happy!Help a customerfind a similardiamond on oursite if they chat inwith one from JA,BE, BN, etc.Send acustomer alink to theircart at the endof your convoWill the diamondcome placed in thesetting or do Ihave to take itlocally to be set?Handle amoissanitecase, includingcalling thecustomerMake aprocesschangesuggestionGive a fellowteammate ashoutout for ajob well done inslack orintercom.Answer alive phonecallFind acustomer an altwhen thediamond theyliked has beensold.Help acustomercompare 2 or 3diamonds inchat and settleon one."Can I justbuy thesetting withno centerdiamond?"Answer afellow GG'squestion inslack orintercomHelp a customerexchange theirdiamond or settingwhen they chat infor a return.Call aburncustomerSuggest aneye cleanSI1 or 2diamond.Learn somethingnew aboutdiamonds or thesite and share withthe team in slack.Discuss strong bluefluorescence in ahigher color grade.Explain most diasaren't neg. affected,but can check withsellerSend thereview link toa happycustomer inIntercomSuggestshop.rarecarat.comto someone lookingfor jewelry.Positivefeedback givenabout youand/or the RCteam in chat.Explain that evenexperts can't tellbetween a lab andnat. diamondwithout the use ofadvancedtechnology.Offer aHFPUinstead of anexpediteAnswer anemail thathas beensitting all dayFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Crankycustomer alert:you helped turnaround theirattitude and theyleft happy!Help a customerfind a similardiamond on oursite if they chat inwith one from JA,BE, BN, etc.Send acustomer alink to theircart at the endof your convoWill the diamondcome placed in thesetting or do Ihave to take itlocally to be set?Handle amoissanitecase, includingcalling thecustomerMake aprocesschangesuggestionGive a fellowteammate ashoutout for ajob well done inslack orintercom.Answer alive phonecallFind acustomer an altwhen thediamond theyliked has beensold.Help acustomercompare 2 or 3diamonds inchat and settleon one."Can I justbuy thesetting withno centerdiamond?"Answer afellow GG'squestion inslack orintercomHelp a customerexchange theirdiamond or settingwhen they chat infor a return.

Rare Carat Orders Bingo - September - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call a burn customer
  2. Suggest an eye clean SI1 or 2 diamond.
  3. Learn something new about diamonds or the site and share with the team in slack.
  4. Discuss strong blue fluorescence in a higher color grade. Explain most dias aren't neg. affected, but can check with seller
  5. Send the review link to a happy customer in Intercom
  6. Suggest shop.rarecarat.com to someone looking for jewelry.
  7. Positive feedback given about you and/or the RC team in chat.
  8. Explain that even experts can't tell between a lab and nat. diamond without the use of advanced technology.
  9. Offer a HFPU instead of an expedite
  10. Answer an email that has been sitting all day
  11. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  12. Cranky customer alert: you helped turn around their attitude and they left happy!
  13. Help a customer find a similar diamond on our site if they chat in with one from JA, BE, BN, etc.
  14. Send a customer a link to their cart at the end of your convo
  15. Will the diamond come placed in the setting or do I have to take it locally to be set?
  16. Handle a moissanite case, including calling the customer
  17. Make a process change suggestion
  18. Give a fellow teammate a shoutout for a job well done in slack or intercom.
  19. Answer a live phone call
  20. Find a customer an alt when the diamond they liked has been sold.
  21. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  22. "Can I just buy the setting with no center diamond?"
  23. Answer a fellow GG's question in slack or intercom
  24. Help a customer exchange their diamond or setting when they chat in for a return.