Suggest aneye cleanSI1 or 2diamond.Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Help a customerexchange theirdiamond or settingwhen they chat infor a return.Explain that evenexperts can't tellbetween a lab andnat. diamondwithout the use ofadvancedtechnology.Help acustomercompare 2 or 3diamonds inchat and settleon one.Learn somethingnew aboutdiamonds or thesite and share withthe team in slack.Give a fellowteammate ashoutout for ajob well done inslack orintercom.Call aburncustomer"Can I justbuy thesetting withno centerdiamond?"Positivefeedback givenabout youand/or the RCteam in chat.Answer anemail thathas beensitting all dayWill the diamondcome placed in thesetting or do Ihave to take itlocally to be set?Find acustomer an altwhen thediamond theyliked has beensold.Crankycustomer alert:you helped turnaround theirattitude and theyleft happy!Make aprocesschangesuggestionHandle amoissanitecase, includingcalling thecustomerAnswer alive phonecallDiscuss strong bluefluorescence in ahigher color grade.Explain most diasaren't neg. affected,but can check withsellerSend acustomer alink to theircart at the endof your convoSuggestshop.rarecarat.comto someone lookingfor jewelry.Offer aHFPUinstead of anexpediteSend thereview link toa happycustomer inIntercomHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BE, BN, etc.Answer afellow GG'squestion inslack orintercomSuggest aneye cleanSI1 or 2diamond.Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Help a customerexchange theirdiamond or settingwhen they chat infor a return.Explain that evenexperts can't tellbetween a lab andnat. diamondwithout the use ofadvancedtechnology.Help acustomercompare 2 or 3diamonds inchat and settleon one.Learn somethingnew aboutdiamonds or thesite and share withthe team in slack.Give a fellowteammate ashoutout for ajob well done inslack orintercom.Call aburncustomer"Can I justbuy thesetting withno centerdiamond?"Positivefeedback givenabout youand/or the RCteam in chat.Answer anemail thathas beensitting all dayWill the diamondcome placed in thesetting or do Ihave to take itlocally to be set?Find acustomer an altwhen thediamond theyliked has beensold.Crankycustomer alert:you helped turnaround theirattitude and theyleft happy!Make aprocesschangesuggestionHandle amoissanitecase, includingcalling thecustomerAnswer alive phonecallDiscuss strong bluefluorescence in ahigher color grade.Explain most diasaren't neg. affected,but can check withsellerSend acustomer alink to theircart at the endof your convoSuggestshop.rarecarat.comto someone lookingfor jewelry.Offer aHFPUinstead of anexpediteSend thereview link toa happycustomer inIntercomHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BE, BN, etc.Answer afellow GG'squestion inslack orintercom

Rare Carat Orders Bingo - September - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Suggest an eye clean SI1 or 2 diamond.
  2. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  3. Help a customer exchange their diamond or setting when they chat in for a return.
  4. Explain that even experts can't tell between a lab and nat. diamond without the use of advanced technology.
  5. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  6. Learn something new about diamonds or the site and share with the team in slack.
  7. Give a fellow teammate a shoutout for a job well done in slack or intercom.
  8. Call a burn customer
  9. "Can I just buy the setting with no center diamond?"
  10. Positive feedback given about you and/or the RC team in chat.
  11. Answer an email that has been sitting all day
  12. Will the diamond come placed in the setting or do I have to take it locally to be set?
  13. Find a customer an alt when the diamond they liked has been sold.
  14. Cranky customer alert: you helped turn around their attitude and they left happy!
  15. Make a process change suggestion
  16. Handle a moissanite case, including calling the customer
  17. Answer a live phone call
  18. Discuss strong blue fluorescence in a higher color grade. Explain most dias aren't neg. affected, but can check with seller
  19. Send a customer a link to their cart at the end of your convo
  20. Suggest shop.rarecarat.com to someone looking for jewelry.
  21. Offer a HFPU instead of an expedite
  22. Send the review link to a happy customer in Intercom
  23. Help a customer find a similar diamond on our site if they chat in with one from JA, BE, BN, etc.
  24. Answer a fellow GG's question in slack or intercom