(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Make a process change suggestion
Find a customer an alt when the diamond they liked has been sold.
Follow-up with a customer you snoozed that you sent options to 1-2 days later.
Help a customer exchange their diamond or setting when they chat in for a return.
Handle a moissanite case, including calling the customer
Discuss strong blue fluorescence in a higher color grade. Explain most dias aren't neg. affected, but can check with seller
Suggest shop.rarecarat.com to someone looking for jewelry.
Cranky customer alert: you helped turn around their attitude and they left happy!
"Can I just buy the setting with no center diamond?"
Suggest an eye clean SI1 or 2 diamond.
Explain that even experts can't tell between a lab and nat. diamond without the use of advanced technology.
Answer a live phone call
Answer an email that has been sitting all day
Will the diamond come placed in the setting or do I have to take it locally to be set?
Offer a HFPU instead of an expedite
Help a customer compare 2 or 3 diamonds in chat and settle on one.
Learn something new about diamonds or the site and share with the team in slack.
Call a burn customer
Send a customer a link to their cart at the end of your convo
Give a fellow teammate a shoutout for a job well done in slack or intercom.
Answer a fellow GG's question in slack or intercom
Send the review link to a happy customer in Intercom
Help a customer find a similar diamond on our site if they chat in with one from JA, BE, BN, etc.
Positive feedback given about you and/or the RC team in chat.
