(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Help a customer compare 2 or 3 diamonds in chat and settle on one.
Give a fellow teammate a shoutout for a job well done in slack or intercom.
Answer a live phone call
Explain that even experts can't tell between a lab and nat. diamond without the use of advanced technology.
Answer an email that has been sitting all day
Will the diamond come placed in the setting or do I have to take it locally to be set?
Discuss strong blue fluorescence in a higher color grade. Explain most dias aren't neg. affected, but can check with seller
Call a burn customer
Make a process change suggestion
"Can I just buy the setting with no center diamond?"
Suggest an eye clean SI1 or 2 diamond.
Suggest shop.rarecarat.com to someone looking for jewelry.
Help a customer exchange their diamond or setting when they chat in for a return.
Help a customer find a similar diamond on our site if they chat in with one from JA, BE, BN, etc.
Cranky customer alert: you helped turn around their attitude and they left happy!
Send the review link to a happy customer in Intercom
Learn something new about diamonds or the site and share with the team in slack.
Find a customer an alt when the diamond they liked has been sold.
Handle a moissanite case, including calling the customer
Follow-up with a customer you snoozed that you sent options to 1-2 days later.
Positive feedback given about you and/or the RC team in chat.
Offer a HFPU instead of an expedite
Send a customer a link to their cart at the end of your convo
Answer a fellow GG's question in slack or intercom
