(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Make a process change suggestion
Help a customer find a similar diamond on our site if they chat in with one from JA, BE, BN, etc.
Call a burn customer
Handle a moissanite case, including calling the customer
Suggest shop.rarecarat.com to someone looking for jewelry.
Give a fellow teammate a shoutout for a job well done in slack or intercom.
Cranky customer alert: you helped turn around their attitude and they left happy!
Discuss strong blue fluorescence in a higher color grade. Explain most dias aren't neg. affected, but can check with seller
Offer a HFPU instead of an expedite
Answer a live phone call
Find a customer an alt when the diamond they liked has been sold.
"Can I just buy the setting with no center diamond?"
Learn something new about diamonds or the site and share with the team in slack.
Help a customer compare 2 or 3 diamonds in chat and settle on one.
Answer a fellow GG's question in slack or intercom
Answer an email that has been sitting all day
Explain that even experts can't tell between a lab and nat. diamond without the use of advanced technology.
Send the review link to a happy customer in Intercom
Will the diamond come placed in the setting or do I have to take it locally to be set?
Send a customer a link to their cart at the end of your convo
Follow-up with a customer you snoozed that you sent options to 1-2 days later.
Suggest an eye clean SI1 or 2 diamond.
Help a customer exchange their diamond or setting when they chat in for a return.
Positive feedback given about you and/or the RC team in chat.
