This bingo card has a free space and 24 words: Help a customer find a similar diamond on our site if they chat in with one from JA, BE, BN, etc., Explain that even experts can't tell between a lab and nat. diamond without the use of advanced technology., Cranky customer alert: you helped turn around their attitude and they left happy!, Follow-up with a customer you snoozed that you sent options to 1-2 days later., Give a fellow teammate a shoutout for a job well done in slack or intercom., Answer a fellow GG's question in slack or intercom, Positive feedback given about you and/or the RC team in chat., Learn something new about diamonds or the site and share with the team in slack., Suggest an eye clean SI1 or 2 diamond., "Can I just buy the setting with no center diamond?", Help a customer exchange their diamond or setting when they chat in for a return., Find a customer an alt when the diamond they liked has been sold., Help a customer compare 2 or 3 diamonds in chat and settle on one., Suggest shop.rarecarat.com to someone looking for jewelry., Discuss strong blue fluorescence in a higher color grade. Explain most dias aren't neg. affected, but can check with seller, Send a customer a link to their cart at the end of your convo, Send the review link to a happy customer in Intercom, Will the diamond come placed in the setting or do I have to take it locally to be set?, Handle a moissanite case, including calling the customer, Call a burn customer, Answer an email that has been sitting all day, Make a process change suggestion, Offer a HFPU instead of an expedite and Answer a live phone call.
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