(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Set up a
payment
plan
Update
phone
number on
account
Call with kids
screaming in
the
background
Use
'Thank
you for
calling'
Handle a
call in
less than
8 minutes
Reset
callers
password
Wrap a
call in
under a
minute
Issued a
connect
order
Enrolled a
customer in
paperless
billing
Handle a call under 5 minutes
"You
website
doesn't
work"
Wrap a call under 3 minutes
"I'd like to
speak to
your
supervisor.
Customer
request
14 day
extension
Use 'Have
a good
day'
Unable to
understand
anything
customer
says
"my
address
is wrong"
"I didn't get
an order
confirmation."
Transferred
a customer to
the auto pay
line
Satisfied
a high bill
inquiry
Answered 10 call in under an hour
Caller
said they
were 'shut
off'
Update
email on
account
Customer
wants rep to
call when
on their way
Updated
an account
phone
number
Customer
has you on
speaker
phone
Remove
late fee
Created a
new
customer
record
Issued a
disconnect
order
"I need
my bill"
Customer
requested
copy of
bill
Offer to call the
customer back
if researching
the request will
take longer
than 2 minutes
