(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Handle a
call in
less than
8 minutes
Updated
an account
phone
number
Customer
has you on
speaker
phone
Customer
requested
copy of
bill
Use
'Thank
you for
calling'
Issued a
disconnect
order
Use 'Have
a good
day'
Issued a
connect
order
"I didn't get
an order
confirmation."
Created a
new
customer
record
"my
address
is wrong"
Caller
said they
were 'shut
off'
Answered 10 call in under an hour
Customer
wants rep to
call when
on their way
"I'd like to
speak to
your
supervisor.
Customer
request
14 day
extension
Reset
callers
password
Update
email on
account
Transferred
a customer to
the auto pay
line
"You
website
doesn't
work"
Enrolled a
customer in
paperless
billing
Call with kids
screaming in
the
background
Update
phone
number on
account
Satisfied
a high bill
inquiry
Unable to
understand
anything
customer
says
Offer to call the
customer back
if researching
the request will
take longer
than 2 minutes
