"I didn't getan orderconfirmation."Updatedan accountphonenumberIssued aconnectorderCustomerwants rep tocall whenon their way"I'd like tospeak toyoursupervisor.Wrap acall under3 minutesSet up apaymentplanSatisfieda high billinquiry"I needmy bill"Updateemail onaccountUnable tounderstandanythingcustomersaysResetcallerspasswordAnswered10 call inunder anhourUse'Thankyou forcalling'Offer to call thecustomer backif researchingthe request willtake longerthan 2 minutesUpdatephonenumber onaccountRemovelate feeCall with kidsscreaming inthebackgroundUse 'Havea goodday'Handle acall inless than8 minutes Callersaid theywere 'shutoff'Enrolled acustomer inpaperlessbilling Issued adisconnectorder Created anewcustomerrecordCustomerrequestedcopy ofbillHandle acall under5 minutes Customerrequest14 dayextensionWrap acall inunder aminute Customerhas you onspeakerphone "Youwebsitedoesn'twork""myaddressis wrong" Transferreda customertothe auto payline "I didn't getan orderconfirmation."Updatedan accountphonenumberIssued aconnectorderCustomerwants rep tocall whenon their way"I'd like tospeak toyoursupervisor.Wrap acall under3 minutesSet up apaymentplanSatisfieda high billinquiry"I needmy bill"Updateemail onaccountUnable tounderstandanythingcustomersaysResetcallerspasswordAnswered10 call inunder anhourUse'Thankyou forcalling'Offer to call thecustomer backif researchingthe request willtake longerthan 2 minutesUpdatephonenumber onaccountRemovelate feeCall with kidsscreaming inthebackgroundUse 'Havea goodday'Handle acall inless than8 minutes Callersaid theywere 'shutoff'Enrolled acustomer inpaperlessbilling Issued adisconnectorder Created anewcustomerrecordCustomerrequestedcopy ofbillHandle acall under5 minutes Customerrequest14 dayextensionWrap acall inunder aminute Customerhas you onspeakerphone "Youwebsitedoesn'twork""myaddressis wrong" Transferreda customertothe auto payline 

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I didn't get an order confirmation."
  2. Updated an account phone number
  3. Issued a connect order
  4. Customer wants rep to call when on their way
  5. "I'd like to speak to your supervisor.
  6. Wrap a call under 3 minutes
  7. Set up a payment plan
  8. Satisfied a high bill inquiry
  9. "I need my bill"
  10. Update email on account
  11. Unable to understand anything customer says
  12. Reset callers password
  13. Answered 10 call in under an hour
  14. Use 'Thank you for calling'
  15. Offer to call the customer back if researching the request will take longer than 2 minutes
  16. Update phone number on account
  17. Remove late fee
  18. Call with kids screaming in the background
  19. Use 'Have a good day'
  20. Handle a call in less than 8 minutes
  21. Caller said they were 'shut off'
  22. Enrolled a customer in paperless billing
  23. Issued a disconnect order
  24. Created a new customer record
  25. Customer requested copy of bill
  26. Handle a call under 5 minutes
  27. Customer request 14 day extension
  28. Wrap a call in under a minute
  29. Customer has you on speaker phone
  30. "You website doesn't work"
  31. "my address is wrong"
  32. Transferred a customer to the auto pay line