(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Update
phone
number on
account
Wrap a call under 3 minutes
"I didn't get
an order
confirmation."
Updated
an account
phone
number
Issued a
disconnect
order
Customer
requested
copy of
bill
Remove
late fee
Created a
new
customer
record
Customer
has you on
speaker
phone
Set up a
payment
plan
Use 'Have
a good
day'
Enrolled a
customer in
paperless
billing
Customer
request
14 day
extension
Reset
callers
password
Wrap a
call in
under a
minute
"I need
my bill"
Unable to
understand
anything
customer
says
Issued a
connect
order
"You
website
doesn't
work"
"I'd like to
speak to
your
supervisor.
Handle a call under 5 minutes
Customer
wants rep to
call when
on their way
"my
address
is wrong"
Answered 10 call in under an hour
Handle a
call in
less than
8 minutes
Update
email on
account
Caller
said they
were 'shut
off'
Call with kids
screaming in
the
background
Satisfied
a high bill
inquiry
Use
'Thank
you for
calling'
Transferred
a customer to
the auto pay
line
Offer to call the
customer back
if researching
the request will
take longer
than 2 minutes
