(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I need
my bill"
Customer
request
14 day
extension
Use
'Thank
you for
calling'
Updated
an account
phone
number
Use 'Have
a good
day'
Transferred
a customer to
the auto pay
line
Wrap a
call in
under a
minute
"I'd like to
speak to
your
supervisor.
Customer
has you on
speaker
phone
Call with kids
screaming in
the
background
Update
email on
account
Handle a
call in
less than
8 minutes
Reset
callers
password
Enrolled a
customer in
paperless
billing
Created a
new
customer
record
Issued a
connect
order
Unable to
understand
anything
customer
says
Answered 10 call in under an hour
Offer to call the
customer back
if researching
the request will
take longer
than 2 minutes
