(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer
wants rep to
call when
on their way
Issued a
connect
order
Handle a
call in
less than
8 minutes
Update
phone
number on
account
Caller
said they
were 'shut
off'
Wrap a call under 3 minutes
Handle a call under 5 minutes
Enrolled a
customer in
paperless
billing
Remove
late fee
Updated
an account
phone
number
Customer
requested
copy of
bill
Transferred
a customer to
the auto pay
line
"I'd like to
speak to
your
supervisor.
Unable to
understand
anything
customer
says
Answered 10 call in under an hour
Offer to call the
customer back
if researching
the request will
take longer
than 2 minutes
