Customerhas you onspeakerphone Customerrequest14 dayextensionUnable tounderstandanythingcustomersaysEnrolled acustomer inpaperlessbilling Handle acall under5 minutes Transferreda customertothe auto payline Callersaid theywere 'shutoff'Customerwants rep tocall whenon their wayOffer to call thecustomer backif researchingthe request willtake longerthan 2 minutesUpdateemail onaccountUse 'Havea goodday'"Youwebsitedoesn'twork"Satisfieda high billinquiryWrap acall under3 minutesCreated anewcustomerrecord"I needmy bill"Issued adisconnectorder Updatedan accountphonenumberHandle acall inless than8 minutes ResetcallerspasswordUse'Thankyou forcalling'Set up apaymentplanCall with kidsscreaming inthebackground"I'd like tospeak toyoursupervisor.Wrap acall inunder aminute Updatephonenumber onaccount"myaddressis wrong" Issued aconnectorderRemovelate feeAnswered10 call inunder anhour"I didn't getan orderconfirmation."Customerrequestedcopy ofbillCustomerhas you onspeakerphone Customerrequest14 dayextensionUnable tounderstandanythingcustomersaysEnrolled acustomer inpaperlessbilling Handle acall under5 minutes Transferreda customertothe auto payline Callersaid theywere 'shutoff'Customerwants rep tocall whenon their wayOffer to call thecustomer backif researchingthe request willtake longerthan 2 minutesUpdateemail onaccountUse 'Havea goodday'"Youwebsitedoesn'twork"Satisfieda high billinquiryWrap acall under3 minutesCreated anewcustomerrecord"I needmy bill"Issued adisconnectorder Updatedan accountphonenumberHandle acall inless than8 minutes ResetcallerspasswordUse'Thankyou forcalling'Set up apaymentplanCall with kidsscreaming inthebackground"I'd like tospeak toyoursupervisor.Wrap acall inunder aminute Updatephonenumber onaccount"myaddressis wrong" Issued aconnectorderRemovelate feeAnswered10 call inunder anhour"I didn't getan orderconfirmation."Customerrequestedcopy ofbill

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has you on speaker phone
  2. Customer request 14 day extension
  3. Unable to understand anything customer says
  4. Enrolled a customer in paperless billing
  5. Handle a call under 5 minutes
  6. Transferred a customer to the auto pay line
  7. Caller said they were 'shut off'
  8. Customer wants rep to call when on their way
  9. Offer to call the customer back if researching the request will take longer than 2 minutes
  10. Update email on account
  11. Use 'Have a good day'
  12. "You website doesn't work"
  13. Satisfied a high bill inquiry
  14. Wrap a call under 3 minutes
  15. Created a new customer record
  16. "I need my bill"
  17. Issued a disconnect order
  18. Updated an account phone number
  19. Handle a call in less than 8 minutes
  20. Reset callers password
  21. Use 'Thank you for calling'
  22. Set up a payment plan
  23. Call with kids screaming in the background
  24. "I'd like to speak to your supervisor.
  25. Wrap a call in under a minute
  26. Update phone number on account
  27. "my address is wrong"
  28. Issued a connect order
  29. Remove late fee
  30. Answered 10 call in under an hour
  31. "I didn't get an order confirmation."
  32. Customer requested copy of bill