Satisfieda high billinquiryCreated anewcustomerrecord"Youwebsitedoesn'twork"Updateemail onaccountUpdatedan accountphonenumberHandle acall inless than8 minutes Handle acall under5 minutes Set up apaymentplanOffer to call thecustomer backif researchingthe request willtake longerthan 2 minutesUse 'Havea goodday'"I'd like tospeak toyoursupervisor.Wrap acall inunder aminute Transferreda customertothe auto payline Customerrequest14 dayextensionIssued aconnectorderCall with kidsscreaming inthebackgroundCustomerhas you onspeakerphone "I didn't getan orderconfirmation."Issued adisconnectorder Enrolled acustomer inpaperlessbilling Callersaid theywere 'shutoff'Customerrequestedcopy ofbill"myaddressis wrong" "I needmy bill"Answered10 call inunder anhourRemovelate feeCustomerwants rep tocall whenon their wayUse'Thankyou forcalling'Wrap acall under3 minutesUnable tounderstandanythingcustomersaysResetcallerspasswordUpdatephonenumber onaccountSatisfieda high billinquiryCreated anewcustomerrecord"Youwebsitedoesn'twork"Updateemail onaccountUpdatedan accountphonenumberHandle acall inless than8 minutes Handle acall under5 minutes Set up apaymentplanOffer to call thecustomer backif researchingthe request willtake longerthan 2 minutesUse 'Havea goodday'"I'd like tospeak toyoursupervisor.Wrap acall inunder aminute Transferreda customertothe auto payline Customerrequest14 dayextensionIssued aconnectorderCall with kidsscreaming inthebackgroundCustomerhas you onspeakerphone "I didn't getan orderconfirmation."Issued adisconnectorder Enrolled acustomer inpaperlessbilling Callersaid theywere 'shutoff'Customerrequestedcopy ofbill"myaddressis wrong" "I needmy bill"Answered10 call inunder anhourRemovelate feeCustomerwants rep tocall whenon their wayUse'Thankyou forcalling'Wrap acall under3 minutesUnable tounderstandanythingcustomersaysResetcallerspasswordUpdatephonenumber onaccount

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
  1. Satisfied a high bill inquiry
  2. Created a new customer record
  3. "You website doesn't work"
  4. Update email on account
  5. Updated an account phone number
  6. Handle a call in less than 8 minutes
  7. Handle a call under 5 minutes
  8. Set up a payment plan
  9. Offer to call the customer back if researching the request will take longer than 2 minutes
  10. Use 'Have a good day'
  11. "I'd like to speak to your supervisor.
  12. Wrap a call in under a minute
  13. Transferred a customer to the auto pay line
  14. Customer request 14 day extension
  15. Issued a connect order
  16. Call with kids screaming in the background
  17. Customer has you on speaker phone
  18. "I didn't get an order confirmation."
  19. Issued a disconnect order
  20. Enrolled a customer in paperless billing
  21. Caller said they were 'shut off'
  22. Customer requested copy of bill
  23. "my address is wrong"
  24. "I need my bill"
  25. Answered 10 call in under an hour
  26. Remove late fee
  27. Customer wants rep to call when on their way
  28. Use 'Thank you for calling'
  29. Wrap a call under 3 minutes
  30. Unable to understand anything customer says
  31. Reset callers password
  32. Update phone number on account