Customerhas you onspeakerphone Updatephonenumber onaccountCallersaid theywere 'shutoff'Offer to call thecustomer backif researchingthe request willtake longerthan 2 minutesCall with kidsscreaming inthebackgroundSatisfieda high billinquiryEnrolled acustomer inpaperlessbilling Created anewcustomerrecordTransferreda customertothe auto payline Use 'Havea goodday'"I didn't getan orderconfirmation."Handle acall inless than8 minutes Customerrequest14 dayextensionUse'Thankyou forcalling'"Youwebsitedoesn'twork"Customerrequestedcopy ofbillHandle acall under5 minutes Removelate feeAnswered10 call inunder anhourResetcallerspasswordCustomerwants rep tocall whenon their wayUpdatedan accountphonenumberIssued adisconnectorder Updateemail onaccountIssued aconnectorderSet up apaymentplan"I needmy bill""I'd like tospeak toyoursupervisor."myaddressis wrong" Wrap acall inunder aminute Unable tounderstandanythingcustomersaysWrap acall under3 minutesCustomerhas you onspeakerphone Updatephonenumber onaccountCallersaid theywere 'shutoff'Offer to call thecustomer backif researchingthe request willtake longerthan 2 minutesCall with kidsscreaming inthebackgroundSatisfieda high billinquiryEnrolled acustomer inpaperlessbilling Created anewcustomerrecordTransferreda customertothe auto payline Use 'Havea goodday'"I didn't getan orderconfirmation."Handle acall inless than8 minutes Customerrequest14 dayextensionUse'Thankyou forcalling'"Youwebsitedoesn'twork"Customerrequestedcopy ofbillHandle acall under5 minutes Removelate feeAnswered10 call inunder anhourResetcallerspasswordCustomerwants rep tocall whenon their wayUpdatedan accountphonenumberIssued adisconnectorder Updateemail onaccountIssued aconnectorderSet up apaymentplan"I needmy bill""I'd like tospeak toyoursupervisor."myaddressis wrong" Wrap acall inunder aminute Unable tounderstandanythingcustomersaysWrap acall under3 minutes

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has you on speaker phone
  2. Update phone number on account
  3. Caller said they were 'shut off'
  4. Offer to call the customer back if researching the request will take longer than 2 minutes
  5. Call with kids screaming in the background
  6. Satisfied a high bill inquiry
  7. Enrolled a customer in paperless billing
  8. Created a new customer record
  9. Transferred a customer to the auto pay line
  10. Use 'Have a good day'
  11. "I didn't get an order confirmation."
  12. Handle a call in less than 8 minutes
  13. Customer request 14 day extension
  14. Use 'Thank you for calling'
  15. "You website doesn't work"
  16. Customer requested copy of bill
  17. Handle a call under 5 minutes
  18. Remove late fee
  19. Answered 10 call in under an hour
  20. Reset callers password
  21. Customer wants rep to call when on their way
  22. Updated an account phone number
  23. Issued a disconnect order
  24. Update email on account
  25. Issued a connect order
  26. Set up a payment plan
  27. "I need my bill"
  28. "I'd like to speak to your supervisor.
  29. "my address is wrong"
  30. Wrap a call in under a minute
  31. Unable to understand anything customer says
  32. Wrap a call under 3 minutes