Created anewcustomerrecordHandle acall inless than8 minutes Unable tounderstandanythingcustomersaysSet up apaymentplanAnswered10 call inunder anhourSatisfieda high billinquiry"I didn't getan orderconfirmation."Customerhas you onspeakerphone Use 'Havea goodday'Wrap acall inunder aminute Updateemail onaccountOffer to call thecustomer backif researchingthe request willtake longerthan 2 minutesRemovelate feeCallersaid theywere 'shutoff'"I needmy bill"Updatephonenumber onaccountUse'Thankyou forcalling'"I'd like tospeak toyoursupervisor.Customerwants rep tocall whenon their wayResetcallerspasswordEnrolled acustomer inpaperlessbilling Customerrequest14 dayextensionTransferreda customertothe auto payline "Youwebsitedoesn'twork""myaddressis wrong" Customerrequestedcopy ofbillUpdatedan accountphonenumberCall with kidsscreaming inthebackgroundWrap acall under3 minutesIssued adisconnectorder Handle acall under5 minutes Issued aconnectorderCreated anewcustomerrecordHandle acall inless than8 minutes Unable tounderstandanythingcustomersaysSet up apaymentplanAnswered10 call inunder anhourSatisfieda high billinquiry"I didn't getan orderconfirmation."Customerhas you onspeakerphone Use 'Havea goodday'Wrap acall inunder aminute Updateemail onaccountOffer to call thecustomer backif researchingthe request willtake longerthan 2 minutesRemovelate feeCallersaid theywere 'shutoff'"I needmy bill"Updatephonenumber onaccountUse'Thankyou forcalling'"I'd like tospeak toyoursupervisor.Customerwants rep tocall whenon their wayResetcallerspasswordEnrolled acustomer inpaperlessbilling Customerrequest14 dayextensionTransferreda customertothe auto payline "Youwebsitedoesn'twork""myaddressis wrong" Customerrequestedcopy ofbillUpdatedan accountphonenumberCall with kidsscreaming inthebackgroundWrap acall under3 minutesIssued adisconnectorder Handle acall under5 minutes Issued aconnectorder

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a new customer record
  2. Handle a call in less than 8 minutes
  3. Unable to understand anything customer says
  4. Set up a payment plan
  5. Answered 10 call in under an hour
  6. Satisfied a high bill inquiry
  7. "I didn't get an order confirmation."
  8. Customer has you on speaker phone
  9. Use 'Have a good day'
  10. Wrap a call in under a minute
  11. Update email on account
  12. Offer to call the customer back if researching the request will take longer than 2 minutes
  13. Remove late fee
  14. Caller said they were 'shut off'
  15. "I need my bill"
  16. Update phone number on account
  17. Use 'Thank you for calling'
  18. "I'd like to speak to your supervisor.
  19. Customer wants rep to call when on their way
  20. Reset callers password
  21. Enrolled a customer in paperless billing
  22. Customer request 14 day extension
  23. Transferred a customer to the auto pay line
  24. "You website doesn't work"
  25. "my address is wrong"
  26. Customer requested copy of bill
  27. Updated an account phone number
  28. Call with kids screaming in the background
  29. Wrap a call under 3 minutes
  30. Issued a disconnect order
  31. Handle a call under 5 minutes
  32. Issued a connect order