Customerwants rep tocall whenon their wayOffer to call thecustomer backif researchingthe request willtake longerthan 2 minutesCustomerhas you onspeakerphone Answered10 call inunder anhourSatisfieda high billinquiryCreated anewcustomerrecordUpdatedan accountphonenumberTransferreda customertothe auto payline Unable tounderstandanythingcustomersaysCustomerrequestedcopy ofbillSet up apaymentplanRemovelate feeUpdatephonenumber onaccountIssued adisconnectorder "I needmy bill"Wrap acall inunder aminute "myaddressis wrong" Updateemail onaccountUse 'Havea goodday'Issued aconnectorderResetcallerspasswordUse'Thankyou forcalling'Customerrequest14 dayextensionCall with kidsscreaming inthebackground"Youwebsitedoesn'twork"Enrolled acustomer inpaperlessbilling Wrap acall under3 minutes"I'd like tospeak toyoursupervisor."I didn't getan orderconfirmation."Handle acall under5 minutes Handle acall inless than8 minutes Callersaid theywere 'shutoff'Customerwants rep tocall whenon their wayOffer to call thecustomer backif researchingthe request willtake longerthan 2 minutesCustomerhas you onspeakerphone Answered10 call inunder anhourSatisfieda high billinquiryCreated anewcustomerrecordUpdatedan accountphonenumberTransferreda customertothe auto payline Unable tounderstandanythingcustomersaysCustomerrequestedcopy ofbillSet up apaymentplanRemovelate feeUpdatephonenumber onaccountIssued adisconnectorder "I needmy bill"Wrap acall inunder aminute "myaddressis wrong" Updateemail onaccountUse 'Havea goodday'Issued aconnectorderResetcallerspasswordUse'Thankyou forcalling'Customerrequest14 dayextensionCall with kidsscreaming inthebackground"Youwebsitedoesn'twork"Enrolled acustomer inpaperlessbilling Wrap acall under3 minutes"I'd like tospeak toyoursupervisor."I didn't getan orderconfirmation."Handle acall under5 minutes Handle acall inless than8 minutes Callersaid theywere 'shutoff'

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer wants rep to call when on their way
  2. Offer to call the customer back if researching the request will take longer than 2 minutes
  3. Customer has you on speaker phone
  4. Answered 10 call in under an hour
  5. Satisfied a high bill inquiry
  6. Created a new customer record
  7. Updated an account phone number
  8. Transferred a customer to the auto pay line
  9. Unable to understand anything customer says
  10. Customer requested copy of bill
  11. Set up a payment plan
  12. Remove late fee
  13. Update phone number on account
  14. Issued a disconnect order
  15. "I need my bill"
  16. Wrap a call in under a minute
  17. "my address is wrong"
  18. Update email on account
  19. Use 'Have a good day'
  20. Issued a connect order
  21. Reset callers password
  22. Use 'Thank you for calling'
  23. Customer request 14 day extension
  24. Call with kids screaming in the background
  25. "You website doesn't work"
  26. Enrolled a customer in paperless billing
  27. Wrap a call under 3 minutes
  28. "I'd like to speak to your supervisor.
  29. "I didn't get an order confirmation."
  30. Handle a call under 5 minutes
  31. Handle a call in less than 8 minutes
  32. Caller said they were 'shut off'