Issued adisconnectorder Customerwants rep tocall whenon their wayTransferreda customertothe auto payline Updatephonenumber onaccountUse 'Havea goodday'Customerrequestedcopy ofbillCustomerrequest14 dayextension"I needmy bill"Callersaid theywere 'shutoff'Customerhas you onspeakerphone Created anewcustomerrecordUpdatedan accountphonenumberRemovelate fee"Youwebsitedoesn'twork"Offer to call thecustomer backif researchingthe request willtake longerthan 2 minutes"myaddressis wrong" Wrap acall inunder aminute Unable tounderstandanythingcustomersaysAnswered10 call inunder anhourUse'Thankyou forcalling'Handle acall under5 minutes Call with kidsscreaming inthebackgroundUpdateemail onaccountHandle acall inless than8 minutes Enrolled acustomer inpaperlessbilling Resetcallerspassword"I'd like tospeak toyoursupervisor.Satisfieda high billinquiryWrap acall under3 minutesIssued aconnectorder"I didn't getan orderconfirmation."Set up apaymentplanIssued adisconnectorder Customerwants rep tocall whenon their wayTransferreda customertothe auto payline Updatephonenumber onaccountUse 'Havea goodday'Customerrequestedcopy ofbillCustomerrequest14 dayextension"I needmy bill"Callersaid theywere 'shutoff'Customerhas you onspeakerphone Created anewcustomerrecordUpdatedan accountphonenumberRemovelate fee"Youwebsitedoesn'twork"Offer to call thecustomer backif researchingthe request willtake longerthan 2 minutes"myaddressis wrong" Wrap acall inunder aminute Unable tounderstandanythingcustomersaysAnswered10 call inunder anhourUse'Thankyou forcalling'Handle acall under5 minutes Call with kidsscreaming inthebackgroundUpdateemail onaccountHandle acall inless than8 minutes Enrolled acustomer inpaperlessbilling Resetcallerspassword"I'd like tospeak toyoursupervisor.Satisfieda high billinquiryWrap acall under3 minutesIssued aconnectorder"I didn't getan orderconfirmation."Set up apaymentplan

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
  1. Issued a disconnect order
  2. Customer wants rep to call when on their way
  3. Transferred a customer to the auto pay line
  4. Update phone number on account
  5. Use 'Have a good day'
  6. Customer requested copy of bill
  7. Customer request 14 day extension
  8. "I need my bill"
  9. Caller said they were 'shut off'
  10. Customer has you on speaker phone
  11. Created a new customer record
  12. Updated an account phone number
  13. Remove late fee
  14. "You website doesn't work"
  15. Offer to call the customer back if researching the request will take longer than 2 minutes
  16. "my address is wrong"
  17. Wrap a call in under a minute
  18. Unable to understand anything customer says
  19. Answered 10 call in under an hour
  20. Use 'Thank you for calling'
  21. Handle a call under 5 minutes
  22. Call with kids screaming in the background
  23. Update email on account
  24. Handle a call in less than 8 minutes
  25. Enrolled a customer in paperless billing
  26. Reset callers password
  27. "I'd like to speak to your supervisor.
  28. Satisfied a high bill inquiry
  29. Wrap a call under 3 minutes
  30. Issued a connect order
  31. "I didn't get an order confirmation."
  32. Set up a payment plan