(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Wrap a
call in
under a
minute
Customer
request
14 day
extension
"You
website
doesn't
work"
"my
address
is wrong"
"I'd like to
speak to
your
supervisor.
Call with kids
screaming in
the
background
Customer
has you on
speaker
phone
Update
phone
number on
account
Customer
wants rep to
call when
on their way
Issued a
disconnect
order
Unable to
understand
anything
customer
says
Satisfied
a high bill
inquiry
Handle a
call in
less than
8 minutes
Update
email on
account
Caller
said they
were 'shut
off'
Customer
requested
copy of
bill
Reset
callers
password
Created a
new
customer
record
"I need
my bill"
Updated
an account
phone
number
Wrap a call under 3 minutes
Enrolled a
customer in
paperless
billing
Use
'Thank
you for
calling'
Answered 10 call in under an hour
Handle a call under 5 minutes
Remove
late fee
Set up a
payment
plan
Use 'Have
a good
day'
Offer to call the
customer back
if researching
the request will
take longer
than 2 minutes
