Customer has you on speaker phone Update phone number on account Offer to call the customer back if researching the request will take longer than 2 minutes Handle a call under 5 minutes Use 'Have a good day' Updated an account phone number Answered 10 call in under an hour Satisfied a high bill inquiry "You website doesn't work" Set up a payment plan Customer request 14 day extension Caller said they were 'shut off' Use 'Thank you for calling' Issued a connect order Handle a call in less than 8 minutes Call with kids screaming in the background Reset callers password "I'd like to speak to your supervisor. Wrap a call in under a minute Remove late fee Customer wants rep to call when on their way Transferred a customer to the auto pay line Enrolled a customer in paperless billing Issued a disconnect order Created a new customer record Customer requested copy of bill "I didn't get an order confirmation." "my address is wrong" Unable to understand anything customer says Wrap a call under 3 minutes Update email on account "I need my bill" Customer has you on speaker phone Update phone number on account Offer to call the customer back if researching the request will take longer than 2 minutes Handle a call under 5 minutes Use 'Have a good day' Updated an account phone number Answered 10 call in under an hour Satisfied a high bill inquiry "You website doesn't work" Set up a payment plan Customer request 14 day extension Caller said they were 'shut off' Use 'Thank you for calling' Issued a connect order Handle a call in less than 8 minutes Call with kids screaming in the background Reset callers password "I'd like to speak to your supervisor. Wrap a call in under a minute Remove late fee Customer wants rep to call when on their way Transferred a customer to the auto pay line Enrolled a customer in paperless billing Issued a disconnect order Created a new customer record Customer requested copy of bill "I didn't get an order confirmation." "my address is wrong" Unable to understand anything customer says Wrap a call under 3 minutes Update email on account "I need my bill"
(Print)
Customer
has you on
speaker
phone
Update
phone
number on
account
Offer to call the
customer back
if researching
the request will
take longer
than 2 minutes
Handle a call under 5 minutes
Use 'Have
a good
day'
Updated
an account
phone
number
Answered 10 call in under an hour
Satisfied
a high bill
inquiry
"You
website
doesn't
work"
Set up a
payment
plan
Customer
request
14 day
extension
Caller
said they
were 'shut
off'
Use
'Thank
you for
calling'
Issued a
connect
order
Handle a
call in
less than
8 minutes
Call with kids
screaming in
the
background
Reset
callers
password
"I'd like to
speak to
your
supervisor.
Wrap a
call in
under a
minute
Remove
late fee
Customer
wants rep to
call when
on their way
Transferred
a customer to
the auto pay
line
Enrolled a
customer in
paperless
billing
Issued a
disconnect
order
Created a
new
customer
record
Customer
requested
copy of
bill
"I didn't get
an order
confirmation."
"my
address
is wrong"
Unable to
understand
anything
customer
says
Wrap a call under 3 minutes
Update
email on
account
"I need
my bill"
