(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I need
my bill"
Reset
callers
password
Issued a
disconnect
order
Transferred
a customer to
the auto pay
line
Created a
new
customer
record
Customer
has you on
speaker
phone
Handle a
call in
less than
8 minutes
Wrap a call under 3 minutes
Caller
said they
were 'shut
off'
Customer
wants rep to
call when
on their way
Use 'Have
a good
day'
Call with kids
screaming in
the
background
"You
website
doesn't
work"
Answered 10 call in under an hour
Unable to
understand
anything
customer
says
Remove
late fee
Wrap a
call in
under a
minute
"I didn't get
an order
confirmation."
Set up a
payment
plan
"I'd like to
speak to
your
supervisor.
Satisfied
a high bill
inquiry
Customer
request
14 day
extension
Enrolled a
customer in
paperless
billing
Customer
requested
copy of
bill
Handle a call under 5 minutes
Updated
an account
phone
number
Update
phone
number on
account
Offer to call the
customer back
if researching
the request will
take longer
than 2 minutes
