Created anewcustomerrecordIssued adisconnectorder Customerrequest14 dayextension"Youwebsitedoesn'twork"Use 'Havea goodday'Updatedan accountphonenumberRemovelate feeEnrolled acustomer inpaperlessbilling "I didn't getan orderconfirmation."Handle acall inless than8 minutes Set up apaymentplanCallersaid theywere 'shutoff'Offer to call thecustomer backif researchingthe request willtake longerthan 2 minutesUpdatephonenumber onaccountUnable tounderstandanythingcustomersaysWrap acall inunder aminute Transferreda customertothe auto payline Updateemail onaccountCustomerhas you onspeakerphone Satisfieda high billinquiryWrap acall under3 minutesAnswered10 call inunder anhour"myaddressis wrong" Call with kidsscreaming inthebackgroundUse'Thankyou forcalling'Handle acall under5 minutes Customerrequestedcopy ofbillIssued aconnectorder"I'd like tospeak toyoursupervisor.Customerwants rep tocall whenon their way"I needmy bill"ResetcallerspasswordCreated anewcustomerrecordIssued adisconnectorder Customerrequest14 dayextension"Youwebsitedoesn'twork"Use 'Havea goodday'Updatedan accountphonenumberRemovelate feeEnrolled acustomer inpaperlessbilling "I didn't getan orderconfirmation."Handle acall inless than8 minutes Set up apaymentplanCallersaid theywere 'shutoff'Offer to call thecustomer backif researchingthe request willtake longerthan 2 minutesUpdatephonenumber onaccountUnable tounderstandanythingcustomersaysWrap acall inunder aminute Transferreda customertothe auto payline Updateemail onaccountCustomerhas you onspeakerphone Satisfieda high billinquiryWrap acall under3 minutesAnswered10 call inunder anhour"myaddressis wrong" Call with kidsscreaming inthebackgroundUse'Thankyou forcalling'Handle acall under5 minutes Customerrequestedcopy ofbillIssued aconnectorder"I'd like tospeak toyoursupervisor.Customerwants rep tocall whenon their way"I needmy bill"Resetcallerspassword

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a new customer record
  2. Issued a disconnect order
  3. Customer request 14 day extension
  4. "You website doesn't work"
  5. Use 'Have a good day'
  6. Updated an account phone number
  7. Remove late fee
  8. Enrolled a customer in paperless billing
  9. "I didn't get an order confirmation."
  10. Handle a call in less than 8 minutes
  11. Set up a payment plan
  12. Caller said they were 'shut off'
  13. Offer to call the customer back if researching the request will take longer than 2 minutes
  14. Update phone number on account
  15. Unable to understand anything customer says
  16. Wrap a call in under a minute
  17. Transferred a customer to the auto pay line
  18. Update email on account
  19. Customer has you on speaker phone
  20. Satisfied a high bill inquiry
  21. Wrap a call under 3 minutes
  22. Answered 10 call in under an hour
  23. "my address is wrong"
  24. Call with kids screaming in the background
  25. Use 'Thank you for calling'
  26. Handle a call under 5 minutes
  27. Customer requested copy of bill
  28. Issued a connect order
  29. "I'd like to speak to your supervisor.
  30. Customer wants rep to call when on their way
  31. "I need my bill"
  32. Reset callers password