(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Handle a
call in
less than
8 minutes
Remove
late fee
Customer
wants rep to
call when
on their way
Use 'Have
a good
day'
"I need
my bill"
Reset
callers
password
Unable to
understand
anything
customer
says
Set up a
payment
plan
Updated
an account
phone
number
Transferred
a customer to
the auto pay
line
Enrolled a
customer in
paperless
billing
"You
website
doesn't
work"
Issued a
connect
order
Answered 10 call in under an hour
Wrap a
call in
under a
minute
Caller
said they
were 'shut
off'
Use
'Thank
you for
calling'
Customer
has you on
speaker
phone
Issued a
disconnect
order
Created a
new
customer
record
Wrap a call under 3 minutes
"I didn't get
an order
confirmation."
Update
email on
account
Call with kids
screaming in
the
background
Handle a call under 5 minutes
"my
address
is wrong"
"I'd like to
speak to
your
supervisor.
Satisfied
a high bill
inquiry
Update
phone
number on
account
Customer
requested
copy of
bill
Offer to call the
customer back
if researching
the request will
take longer
than 2 minutes
