(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer
wants rep to
call when
on their way
Caller
said they
were 'shut
off'
Issued a
connect
order
"You
website
doesn't
work"
Handle a
call in
less than
8 minutes
Call with kids
screaming in
the
background
Customer
request
14 day
extension
Update
phone
number on
account
Enrolled a
customer in
paperless
billing
Unable to
understand
anything
customer
says
Set up a
payment
plan
Created a
new
customer
record
Handle a call under 5 minutes
Update
email on
account
Answered 10 call in under an hour
Reset
callers
password
Use
'Thank
you for
calling'
Remove
late fee
Satisfied
a high bill
inquiry
Wrap a
call in
under a
minute
Customer
has you on
speaker
phone
Wrap a call under 3 minutes
Updated
an account
phone
number
Use 'Have
a good
day'
Transferred
a customer to
the auto pay
line
"my
address
is wrong"
Issued a
disconnect
order
"I'd like to
speak to
your
supervisor.
"I need
my bill"
Offer to call the
customer back
if researching
the request will
take longer
than 2 minutes
