This bingo card has a free space and 32 words: Offer to call the customer back if researching the request will take longer than 2 minutes, "I didn't get an order confirmation.", "I need my bill", "I'd like to speak to your supervisor., "my address is wrong", "You website doesn't work", Handle a call under 5 minutes, Answered 10 call in under an hour, Wrap a call under 3 minutes, Transferred a customer to the auto pay line, Wrap a call in under a minute, Handle a call in less than 8 minutes, Customer requested copy of bill, Updated an account phone number, Issued a disconnect order, Enrolled a customer in paperless billing, Created a new customer record, Satisfied a high bill inquiry, Issued a connect order, Remove late fee, Set up a payment plan, Reset callers password, Customer request 14 day extension, Update email on account, Update phone number on account, Caller said they were 'shut off', Use 'Thank you for calling', Use 'Have a good day', Customer has you on speaker phone, Customer wants rep to call when on their way, Call with kids screaming in the background and Unable to understand anything customer says.
Customer Service Week | Customer Service Bingo | Customer Call BINGO! | DSMT Bingo | Customer Service Bingo
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