(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Month to date adherence 92% or more
wearing blue/yellow/gold
reversed fee(s) using POS
received a "Fully Authenticated" call
was a member of TFCU before employment began
End of Day Adherence of 94% or more
explained the difference between standard OD and balance Backup
Have a loan and/or credit card with TFCU
Said "good morning" to someone
submitted an activity (include time of call)
Weekly average hold time of 3 mins or less
Drank water today
opened a membership or account
Received a "Not Authenticated" call
status was available at scheduled start time
completed a funds transfer, payment, or check by phone (include time of call)
completed a tier 2
Received a "Partially Authenticated" call
offered to add a verbal password (include time of call)
provided an account balance or payoff
Call 5 mins or less
Weekly AHT 9 mins or less
Updated member phone number
was able to de-escalate a member
educated a member on online banking (include time of call)
Educated member on Balance Backup
Have had perfect attendance this week (M-F)
Took all scheduled breaks today (not necessarily on time)
