(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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submitted an activity (include time of call)
explained the difference between standard OD and balance Backup
End of Day Adherence of 94% or more
Call 5 mins or less
reversed fee(s) using POS
educated a member on online banking (include time of call)
received a "Fully Authenticated" call
Month to date adherence 92% or more
Weekly AHT 9 mins or less
Educated member on Balance Backup
provided an account balance or payoff
Have a loan and/or credit card with TFCU
completed a funds transfer, payment, or check by phone (include time of call)
Weekly average hold time of 3 mins or less
opened a membership or account
Have not used "Emergency" today
Said "good morning" to someone
Took all scheduled breaks today (not necessarily on time)
status was available at scheduled start time
Drank water today
was able to de-escalate a member
Received a "Not Authenticated" call
completed a tier 2
was a member of TFCU before employment began
Received a "Partially Authenticated" call
wearing blue/yellow/gold
Have had perfect attendance this week (M-F)
Updated member phone number
offered to add a verbal password (include time of call)
