(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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was a member of TFCU before employment began
received a "Fully Authenticated" call
Weekly AHT 9 mins or less
educated a member on online banking (include time of call)
completed a tier 2
Received a "Not Authenticated" call
was able to de-escalate a member
Have had perfect attendance this week (M-F)
End of Day Adherence of 94% or more
Have a loan and/or credit card with TFCU
Took all scheduled breaks today (not necessarily on time)
reversed fee(s) using POS
wearing blue/yellow/gold
Said "good morning" to someone
Weekly average hold time of 3 mins or less
explained the difference between standard OD and balance Backup
Call 5 mins or less
Drank water today
provided an account balance or payoff
Received a "Partially Authenticated" call
Have not used "Emergency" today
Educated member on Balance Backup
status was available at scheduled start time
offered to add a verbal password (include time of call)
submitted an activity (include time of call)
opened a membership or account
completed a funds transfer, payment, or check by phone (include time of call)
