This bingo card has a free space and 29 words: Call 5 mins or less, End of Day Adherence of 94% or more, completed a tier 2, opened a membership or account, educated a member on online banking (include time of call), wearing blue/yellow/gold, status was available at scheduled start time, submitted an activity (include time of call), Month to date adherence 92% or more, completed a funds transfer, payment, or check by phone (include time of call), Have not used "Emergency" today, Have had perfect attendance this week (M-F), Weekly AHT 9 mins or less, Drank water today, received a "Fully Authenticated" call, Received a "Partially Authenticated" call, Received a "Not Authenticated" call, offered to add a verbal password (include time of call), Took all scheduled breaks today (not necessarily on time), Weekly average hold time of 3 mins or less, Said "good morning" to someone, Updated member phone number, Educated member on Balance Backup, explained the difference between standard OD and balance Backup, was a member of TFCU before employment began, reversed fee(s) using POS, Have a loan and/or credit card with TFCU, provided an account balance or payoff and was able to de-escalate a member.
Field Support Fun Friday Bingo | Customer Appreciation | Customer Appreciation | Team Baird July's Contest | QTC Bingo
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