Connect Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Spoke to 5 customers whose first name begins with 'S'
2. Created/updated mailing addresses for 2 customers
3. Took 10 payment calls
4. Had a smile in my voice
5. Posted on inSpire
6. Set up Budget Billing for 2 customers
7. Used SharePoint to answer a question
8. 2 customers gave you a compliment
9. Spoke to a customer with a 'v' in their name
10. Worked with someone in another department for resolution
11. Told 4 customers about My Account
12. Spoke to 8 female callers
13. Used a polite phrase
14. Told 3 customers 'Good Morning'
15. Compliment sent to my coach
16. Told 5 customers I was happy to help!
17. Took 3 start calls
18. Spoke to 5 customers whose last name begins with 'T'
19. Customer said, 'WOW'
20. Did not use hold/mute on 5 calls
21. Set up Auto Pay for 2 customers
22. Answered a question from a fellow rep
23. Signed up 2 customer on Paperless Billing
24. Spoke to 5 customers from Lee's Summit
25. Told 3 customers 'Good afternoon'
26. Took 3 stop calls
27. Spoke to 5 customers from Florissant
28. De-escalated a customer
29. Introduced yourself to 1 person you don't know