(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Worked with someone in another department for resolution
Took 10 payment calls
Did not use hold/mute on 5 calls
Customer said, 'WOW'
Spoke to 8 female callers
Signed up 2 customer on Paperless Billing
2 customers gave you a compliment
Had a smile in my voice
Set up Auto Pay for 2 customers
Used SharePoint to answer a question
Introduced yourself to 1 person you don't know
Spoke to 5 customers whose first name begins with 'S'
Took 3 stop calls
Told 4 customers about My Account
Created/updated mailing addresses for 2 customers
Spoke to 5 customers from Florissant
Told 5 customers I was happy to help!
Told 3 customers 'Good Morning'
Told 3 customers 'Good afternoon'
De-escalated a customer
Spoke to a customer with a 'v' in their name
Used a polite phrase
Compliment sent to my coach
Set up Budget Billing for 2 customers
Posted on inSpire
Spoke to 5 customers whose last name begins with 'T'
