(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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De-escalated a customer
Did not use hold/mute on 5 calls
Created/updated mailing addresses for 2 customers
Told 5 customers I was happy to help!
Spoke to 5 customers from Florissant
Took 3 start calls
Told 3 customers 'Good afternoon'
Used a polite phrase
Signed up 2 customer on Paperless Billing
Told 3 customers 'Good Morning'
Set up Auto Pay for 2 customers
Spoke to 8 female callers
Took 3 stop calls
Spoke to 5 customers from Lee's Summit
Answered a question from a fellow rep
Told 4 customers about My Account
Set up Budget Billing for 2 customers
Spoke to 5 customers whose first name begins with 'S'
Had a smile in my voice
Took 10 payment calls
Posted on inSpire
Worked with someone in another department for resolution
Spoke to a customer with a 'v' in their name
Spoke to 5 customers whose last name begins with 'T'
