(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Posted on inSpire
Spoke to 8 female callers
Had a smile in my voice
Set up Budget Billing for 2 customers
Worked with someone in another department for resolution
Spoke to a customer with a 'v' in their name
Used SharePoint to answer a question
Spoke to 5 customers from Florissant
Set up Auto Pay for 2 customers
Created/updated mailing addresses for 2 customers
Took 10 payment calls
Signed up 2 customer on Paperless Billing
Told 3 customers 'Good Morning'
2 customers gave you a compliment
Did not use hold/mute on 5 calls
Took 3 start calls
Compliment sent to my coach
Told 5 customers I was happy to help!
Took 3 stop calls
De-escalated a customer
Told 3 customers 'Good afternoon'
Used a polite phrase
Spoke to 5 customers whose last name begins with 'T'
Answered a question from a fellow rep
Spoke to 5 customers whose first name begins with 'S'
