(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Spoke to a customer with a 'v' in their name
Spoke to 5 customers whose first name begins with 'S'
Customer said, 'WOW'
Took 3 start calls
Did not use hold/mute on 5 calls
Told 3 customers 'Good Morning'
Set up Budget Billing for 2 customers
Had a smile in my voice
Told 3 customers 'Good afternoon'
Told 4 customers about My Account
Signed up 2 customer on Paperless Billing
2 customers gave you a compliment
Took 3 stop calls
Spoke to 5 customers from Lee's Summit
Spoke to 8 female callers
Took 10 payment calls
Answered a question from a fellow rep
Introduced yourself to 1 person you don't know
Created/updated mailing addresses for 2 customers
Used SharePoint to answer a question
Worked with someone in another department for resolution
Posted on inSpire
De-escalated a customer
Set up Auto Pay for 2 customers
Told 5 customers I was happy to help!
Spoke to 5 customers whose last name begins with 'T'
