(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer said, 'WOW'
Took 10 payment calls
Had a smile in my voice
Took 3 stop calls
Spoke to a customer with a 'v' in their name
Introduced yourself to 1 person you don't know
Set up Budget Billing for 2 customers
Told 5 customers I was happy to help!
Used SharePoint to answer a question
Created/updated mailing addresses for 2 customers
Did not use hold/mute on 5 calls
Took 3 start calls
De-escalated a customer
Compliment sent to my coach
Spoke to 5 customers whose first name begins with 'S'
Told 3 customers 'Good Morning'
Spoke to 8 female callers
Answered a question from a fellow rep
Spoke to 5 customers from Lee's Summit
Spoke to 5 customers from Florissant
Told 4 customers about My Account
Signed up 2 customer on Paperless Billing
Spoke to 5 customers whose last name begins with 'T'
Told 3 customers 'Good afternoon'
Worked with someone in another department for resolution
