(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Told 3 customers 'Good Morning'
Told 4 customers about My Account
Spoke to 5 customers from Florissant
Introduced yourself to 1 person you don't know
Used a polite phrase
Spoke to 8 female callers
Answered a question from a fellow rep
Used SharePoint to answer a question
Signed up 2 customer on Paperless Billing
Created/updated mailing addresses for 2 customers
Spoke to 5 customers from Lee's Summit
Set up Auto Pay for 2 customers
Told 5 customers I was happy to help!
2 customers gave you a compliment
Took 3 start calls
Customer said, 'WOW'
Set up Budget Billing for 2 customers
Had a smile in my voice
Did not use hold/mute on 5 calls
Spoke to 5 customers whose last name begins with 'T'
Took 10 payment calls
Compliment sent to my coach
Posted on inSpire
Told 3 customers 'Good afternoon'
Worked with someone in another department for resolution
De-escalated a customer
Took 3 stop calls
Spoke to 5 customers whose first name begins with 'S'
