Back staffdidn’t posttheir pt towalkoutPt makescommentabout hownumb theyarePhonesdownMade it throughan entire lunchbreak w/outtalking aboutwork!ObnoxiousOscarEmptiedthedishwasherKrabbyKarenPt asks for TB,paste,Prevident,whitening, etcwhen they getto the frontGothead bitoff by ptPt cancelswithin 2hours ofappt time Printer outof paperor haspaper jamPt lefttrash inwaitingroomFound anemptycontainer onthe shelvesin the storeParticipatedin Bex’sWhite Boardof Fun &Inspiration!Helped ateammatecompletea taskScheduledNPPt tells you they don’thave preference forappt day/time untilyou offer a day/timeand suddenly it hasto be on aWednesday at3:00pm. Etc.VerifiedInsPt tells aninappropriatejoke/makesinappropriatecommentAnxiousAnnieScheduledoutstandingtxSigned ptup forKleer PlanEncouraged /complimenteda teammateBack staff didnotpost correctly:wrong Dr,missing tx, etcPt hasquestionsabout whythey need txFielded call by ptor another dentaloffice asking forrecords to beforwardedPt outofbenefitsAte food fromthe breakroom that wasprobably waypast its primeCaughtsomeonetalking tothemselvesDentrixdownCignaPt tries tocome aroundto your sideof the deskPt calls tocx /reschedule:has CovidSweetSusannaPt did notalert us toins changebefore theirapptYou andpt share abirthday!Gave ptdirectionsto officeBack staff asksyou what theirpt’s name isbecause theyforgot on theirway to get themPt certain theydon’towe anything andyou have toexplain why,indeed, they doBack staffdidn’t posttheir pt towalkoutPt makescommentabout hownumb theyarePhonesdownMade it throughan entire lunchbreak w/outtalking aboutwork!ObnoxiousOscarEmptiedthedishwasherKrabbyKarenPt asks for TB,paste,Prevident,whitening, etcwhen they getto the frontGothead bitoff by ptPt cancelswithin 2hours ofappt time Printer outof paperor haspaper jamPt lefttrash inwaitingroomFound anemptycontainer onthe shelvesin the storeParticipatedin Bex’sWhite Boardof Fun &Inspiration!Helped ateammatecompletea taskScheduledNPPt tells you they don’thave preference forappt day/time untilyou offer a day/timeand suddenly it hasto be on aWednesday at3:00pm. Etc.VerifiedInsPt tells aninappropriatejoke/makesinappropriatecommentAnxiousAnnieScheduledoutstandingtxSigned ptup forKleer PlanEncouraged /complimenteda teammateBack staff didnotpost correctly:wrong Dr,missing tx, etcPt hasquestionsabout whythey need txFielded call by ptor another dentaloffice asking forrecords to beforwardedPt outofbenefitsAte food fromthe breakroom that wasprobably waypast its primeCaughtsomeonetalking tothemselvesDentrixdownCignaPt tries tocome aroundto your sideof the deskPt calls tocx /reschedule:has CovidSweetSusannaPt did notalert us toins changebefore theirapptYou andpt share abirthday!Gave ptdirectionsto officeBack staff asksyou what theirpt’s name isbecause theyforgot on theirway to get themPt certain theydon’towe anything andyou have toexplain why,indeed, they do

ADG Bingo: Front Staff - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Back staff didn’t post their pt to walkout
  2. Pt makes comment about how numb they are
  3. Phones down
  4. Made it through an entire lunch break w/out talking about work!
  5. Obnoxious Oscar
  6. Emptied the dishwasher
  7. Krabby Karen
  8. Pt asks for TB, paste, Prevident, whitening, etc when they get to the front
  9. Got head bit off by pt
  10. Pt cancels within 2 hours of appt time
  11. Printer out of paper or has paper jam
  12. Pt left trash in waiting room
  13. Found an empty container on the shelves in the store
  14. Participated in Bex’s White Board of Fun & Inspiration!
  15. Helped a teammate complete a task
  16. Scheduled NP
  17. Pt tells you they don’t have preference for appt day/time until you offer a day/time and suddenly it has to be on a Wednesday at 3:00pm. Etc.
  18. Verified Ins
  19. Pt tells an inappropriate joke/makes inappropriate comment
  20. Anxious Annie
  21. Scheduled outstanding tx
  22. Signed pt up for Kleer Plan
  23. Encouraged / complimented a teammate
  24. Back staff did not post correctly: wrong Dr, missing tx, etc
  25. Pt has questions about why they need tx
  26. Fielded call by pt or another dental office asking for records to be forwarded
  27. Pt out of benefits
  28. Ate food from the break room that was probably way past its prime
  29. Caught someone talking to themselves
  30. Dentrix down
  31. Cigna
  32. Pt tries to come around to your side of the desk
  33. Pt calls to cx / reschedule: has Covid
  34. Sweet Susanna
  35. Pt did not alert us to ins change before their appt
  36. You and pt share a birthday!
  37. Gave pt directions to office
  38. Back staff asks you what their pt’s name is because they forgot on their way to get them
  39. Pt certain they don’t owe anything and you have to explain why, indeed, they do