VerifiedInsPt hasquestionsabout whythey need txKrabbyKarenPt asks for TB,paste,Prevident,whitening, etcwhen they getto the frontBack staff didnotpost correctly:wrong Dr,missing tx, etcScheduledoutstandingtxYou andpt share abirthday!Pt tells you they don’thave preference forappt day/time untilyou offer a day/timeand suddenly it hasto be on aWednesday at3:00pm. Etc.Pt cancelswithin 2hours ofappt time Pt makescommentabout hownumb theyareObnoxiousOscarBack staffdidn’t posttheir pt towalkoutAte food fromthe breakroom that wasprobably waypast its primeHelped ateammatecompletea taskDentrixdownAnxiousAnniePt tells aninappropriatejoke/makesinappropriatecommentGothead bitoff by ptCignaEmptiedthedishwasherPt tries tocome aroundto your sideof the deskEncouraged /complimenteda teammatePt did notalert us toins changebefore theirapptSigned ptup forKleer PlanBack staff asksyou what theirpt’s name isbecause theyforgot on theirway to get themScheduledNPPhonesdownMade it throughan entire lunchbreak w/outtalking aboutwork!Gave ptdirectionsto officeFound anemptycontainer onthe shelvesin the storeParticipatedin Bex’sWhite Boardof Fun &Inspiration!SweetSusannaPt lefttrash inwaitingroomCaughtsomeonetalking tothemselvesPt calls tocx /reschedule:has CovidFielded call by ptor another dentaloffice asking forrecords to beforwardedPrinter outof paperor haspaper jamPt certain theydon’towe anything andyou have toexplain why,indeed, they doPt outofbenefitsVerifiedInsPt hasquestionsabout whythey need txKrabbyKarenPt asks for TB,paste,Prevident,whitening, etcwhen they getto the frontBack staff didnotpost correctly:wrong Dr,missing tx, etcScheduledoutstandingtxYou andpt share abirthday!Pt tells you they don’thave preference forappt day/time untilyou offer a day/timeand suddenly it hasto be on aWednesday at3:00pm. Etc.Pt cancelswithin 2hours ofappt time Pt makescommentabout hownumb theyareObnoxiousOscarBack staffdidn’t posttheir pt towalkoutAte food fromthe breakroom that wasprobably waypast its primeHelped ateammatecompletea taskDentrixdownAnxiousAnniePt tells aninappropriatejoke/makesinappropriatecommentGothead bitoff by ptCignaEmptiedthedishwasherPt tries tocome aroundto your sideof the deskEncouraged /complimenteda teammatePt did notalert us toins changebefore theirapptSigned ptup forKleer PlanBack staff asksyou what theirpt’s name isbecause theyforgot on theirway to get themScheduledNPPhonesdownMade it throughan entire lunchbreak w/outtalking aboutwork!Gave ptdirectionsto officeFound anemptycontainer onthe shelvesin the storeParticipatedin Bex’sWhite Boardof Fun &Inspiration!SweetSusannaPt lefttrash inwaitingroomCaughtsomeonetalking tothemselvesPt calls tocx /reschedule:has CovidFielded call by ptor another dentaloffice asking forrecords to beforwardedPrinter outof paperor haspaper jamPt certain theydon’towe anything andyou have toexplain why,indeed, they doPt outofbenefits

ADG Bingo: Front Staff - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
  1. Verified Ins
  2. Pt has questions about why they need tx
  3. Krabby Karen
  4. Pt asks for TB, paste, Prevident, whitening, etc when they get to the front
  5. Back staff did not post correctly: wrong Dr, missing tx, etc
  6. Scheduled outstanding tx
  7. You and pt share a birthday!
  8. Pt tells you they don’t have preference for appt day/time until you offer a day/time and suddenly it has to be on a Wednesday at 3:00pm. Etc.
  9. Pt cancels within 2 hours of appt time
  10. Pt makes comment about how numb they are
  11. Obnoxious Oscar
  12. Back staff didn’t post their pt to walkout
  13. Ate food from the break room that was probably way past its prime
  14. Helped a teammate complete a task
  15. Dentrix down
  16. Anxious Annie
  17. Pt tells an inappropriate joke/makes inappropriate comment
  18. Got head bit off by pt
  19. Cigna
  20. Emptied the dishwasher
  21. Pt tries to come around to your side of the desk
  22. Encouraged / complimented a teammate
  23. Pt did not alert us to ins change before their appt
  24. Signed pt up for Kleer Plan
  25. Back staff asks you what their pt’s name is because they forgot on their way to get them
  26. Scheduled NP
  27. Phones down
  28. Made it through an entire lunch break w/out talking about work!
  29. Gave pt directions to office
  30. Found an empty container on the shelves in the store
  31. Participated in Bex’s White Board of Fun & Inspiration!
  32. Sweet Susanna
  33. Pt left trash in waiting room
  34. Caught someone talking to themselves
  35. Pt calls to cx / reschedule: has Covid
  36. Fielded call by pt or another dental office asking for records to be forwarded
  37. Printer out of paper or has paper jam
  38. Pt certain they don’t owe anything and you have to explain why, indeed, they do
  39. Pt out of benefits