(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Wanting to know their ins benefits
Was called the wrong name
Escalated call to SL
Create a MVA with ALL information
Payment taken: using 2 different payment
methods
Transferred call to TOC Department
By noon: took 20 + calls
Was asked: Why didn't my ins pay anything?
Ins wanting a 30 day hold
Had to call SL more than twice by noon
Calling on a spouse's account. (NO Authorization on file)
MR patient asking about vaccine charges not covered
Asked to be transferred to CSR they spoke to previously
Taking payment of $1,000.
Sent to contested for split billing
Had to get verbal authorization
Asked to have an IB statement e-mailed
Anything about a refund
Set up an installment plan, approval from management
