(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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MR patient asking about vaccine charges not covered
Escalated call to SL
Explained HBC & Facility Fee Charge
Took payment with a check
Sent to contested for split billing
Taking payment of $1,000.
Was called the wrong name
Transferred call to TOC Department
Had to get verbal authorization
Payment taken: using 2 different payment
methods
Verified & added P/F ins
Was asked: Was this submitted to my ins?
Anything about a refund
Set up an installment plan, approval from management
Create a MVA with ALL information
Ins wanting a 30 day hold
Wanting to know their ins benefits
Asked for your direct # to contact you
Asked to have an IB statement e-mailed
Had to call SL more than twice by noon
Calling on a spouse's account. (NO Authorization on file)
By noon: took 20 + calls
Asked to be transferred to CSR they spoke to previously
