(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked to have an IB statement e-mailed
Had to call SL more than twice by noon
Ins wanting a 30 day hold
By noon: took 20 + calls
Create a MVA with ALL information
Had to get verbal authorization
Verified & added P/F ins
Sent to contested for split billing
Payment taken: using 2 different payment
methods
Escalated call to SL
Explained HBC & Facility Fee Charge
Taking payment of $1,000.
Asked to be transferred to CSR they spoke to previously
Wanting to know their ins benefits
Transferred call to TOC Department
Anything about a refund
Set up an installment plan, approval from management
Asked for your direct # to contact you
MR patient asking about vaccine charges not covered
Was asked: Why didn't my ins pay anything?
Was called the wrong name
Took payment with a check
Calling on a spouse's account. (NO Authorization on file)
