(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Was asked: Was this submitted to my ins?
Anything about a refund
Sent to contested for split billing
By noon: took 20 + calls
Create a MVA with ALL information
Asked to be transferred to CSR they spoke to previously
Was asked: Why didn't my ins pay anything?
Was called the wrong name
Escalated call to SL
Calling on a spouse's account. (NO Authorization on file)
Verified & added P/F ins
Set up an installment plan, approval from management
Took payment with a check
MR patient asking about vaccine charges not covered
