(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explained HBC & Facility Fee Charge
Ins wanting a 30 day hold
Anything about a refund
Asked to have an IB statement e-mailed
Had to get verbal authorization
Sent to contested for split billing
Had to call SL more than twice by noon
Calling on a spouse's account. (NO Authorization on file)
By noon: took 20 + calls
Was asked: Why didn't my ins pay anything?
Set up an installment plan, approval from management
Verified & added P/F ins
Wanting to know their ins benefits
Was asked: Was this submitted to my ins?
Asked to be transferred to CSR they spoke to previously
Took payment with a check
Create a MVA with ALL information
Payment taken: using 2 different payment
methods
Was called the wrong name
Escalated call to SL
Taking payment of $1,000.
MR patient asking about vaccine charges not covered
