Customer Service Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Explained HBC & Facility Fee Charge
2. Taking payment of $1,000.
3. Verified & added P/F ins
4. MR patient asking about vaccine charges not covered
5. Calling on a spouse's account. (NO Authorization on file)
6. Set up an installment plan, approval from management
7. Asked to be transferred to CSR they spoke to previously
8. Had to get verbal authorization
9. Anything about a refund
10. Was asked: Was this submitted to my ins?
11. Create a MVA with ALL information
12. Asked to have an IB statement e-mailed
13. Ins wanting a 30 day hold
14. Had to call SL more than twice by noon
15. Payment taken: using 2 different payment methods
16. Took payment with a check
17. By noon: took 20 + calls
18. Was asked: Why didn't my ins pay anything?
19. Wanting to know their ins benefits
20. Transferred call to TOC Department
21. Sent to contested for split billing
22. Escalated call to SL
23. Was called the wrong name
24. Asked for your direct # to contact you