(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Calling on a spouse's account. (NO Authorization on file)
Ins wanting a 30 day hold
Payment taken: using 2 different payment
methods
Was called the wrong name
Had to get verbal authorization
Escalated call to SL
Transferred call to TOC Department
Was asked: Was this submitted to my ins?
Sent to contested for split billing
Asked to have an IB statement e-mailed
Explained HBC & Facility Fee Charge
Took payment with a check
Was asked: Why didn't my ins pay anything?
Create a MVA with ALL information
Taking payment of $1,000.
Set up an installment plan, approval from management
MR patient asking about vaccine charges not covered
Asked to be transferred to CSR they spoke to previously
