(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Wanting to know their ins benefits
Asked for your direct # to contact you
Escalated call to SL
Set up an installment plan, approval from management
Took payment with a check
Asked to have an IB statement e-mailed
Explained HBC & Facility Fee Charge
Had to call SL more than twice by noon
Calling on a spouse's account. (NO Authorization on file)
Ins wanting a 30 day hold
By noon: took 20 + calls
MR patient asking about vaccine charges not covered
Had to get verbal authorization
Taking payment of $1,000.
Verified & added P/F ins
Anything about a refund
Sent to contested for split billing
Transferred call to TOC Department
Asked to be transferred to CSR they spoke to previously
