(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Was asked: Why didn't my ins pay anything?
Create a MVA with ALL information
Anything about a refund
MR patient asking about vaccine charges not covered
Transferred call to TOC Department
Was asked: Was this submitted to my ins?
Explained HBC & Facility Fee Charge
By noon: took 20 + calls
Sent to contested for split billing
Set up an installment plan, approval from management
Verified & added P/F ins
Escalated call to SL
Took payment with a check
Wanting to know their ins benefits
Had to get verbal authorization
Payment taken: using 2 different payment
methods
Taking payment of $1,000.
Asked for your direct # to contact you
Calling on a spouse's account. (NO Authorization on file)
Ins wanting a 30 day hold
Asked to be transferred to CSR they spoke to previously
