(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Was asked: Was this submitted to my ins?
Transferred call to TOC Department
Payment taken: using 2 different payment
methods
MR patient asking about vaccine charges not covered
Calling on a spouse's account. (NO Authorization on file)
Ins wanting a 30 day hold
Anything about a refund
Verified & added P/F ins
Was called the wrong name
Wanting to know their ins benefits
Had to get verbal authorization
Asked for your direct # to contact you
Was asked: Why didn't my ins pay anything?
Had to call SL more than twice by noon
Sent to contested for split billing
Took payment with a check
Taking payment of $1,000.
Escalated call to SL
Explained HBC & Facility Fee Charge
Set up an installment plan, approval from management
Asked to be transferred to CSR they spoke to previously
