(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Escalated call to SL
Set up an installment plan, approval from management
Was asked: Why didn't my ins pay anything?
MR patient asking about vaccine charges not covered
Anything about a refund
Had to get verbal authorization
Asked to be transferred to CSR they spoke to previously
Verified & added P/F ins
Asked to have an IB statement e-mailed
Wanting to know their ins benefits
Ins wanting a 30 day hold
Was called the wrong name
Asked for your direct # to contact you
Payment taken: using 2 different payment
methods
Was asked: Was this submitted to my ins?
Took payment with a check
Taking payment of $1,000.
Had to call SL more than twice by noon
Sent to contested for split billing
By noon: took 20 + calls
Create a MVA with ALL information
Calling on a spouse's account. (NO Authorization on file)
