Calling on aspouse'saccount. (NOAuthorizationon file)Set up aninstallmentplan,approval frommanagementWantingto knowtheir insbenefitsInswanting a30 dayholdAsked foryour direct #to contactyouAnythingabout arefundBy noon:took 20 +callsAsked tohave an IBstatemente-mailedAsked to betransferredto CSR theyspoke topreviouslyWascalled thewrongnameHad to callSL morethan twiceby noonTransferredcall to TOCDepartmentExplainedHBC &Facility FeeChargeWas asked:Was thissubmitted tomy ins?Was asked:Why didn'tmy ins payanything?Takingpaymentof $1,000.MR patientasking aboutvaccinecharges notcoveredEscalatedcall to SLCreate aMVA withALLinformation Verified& addedP/F insTookpaymentwith acheckHad to getverbalauthorizationSent tocontestedfor splitbillingPaymenttaken: using2 differentpaymentmethodsCalling on aspouse'saccount. (NOAuthorizationon file)Set up aninstallmentplan,approval frommanagementWantingto knowtheir insbenefitsInswanting a30 dayholdAsked foryour direct #to contactyouAnythingabout arefundBy noon:took 20 +callsAsked tohave an IBstatemente-mailedAsked to betransferredto CSR theyspoke topreviouslyWascalled thewrongnameHad to callSL morethan twiceby noonTransferredcall to TOCDepartmentExplainedHBC &Facility FeeChargeWas asked:Was thissubmitted tomy ins?Was asked:Why didn'tmy ins payanything?Takingpaymentof $1,000.MR patientasking aboutvaccinecharges notcoveredEscalatedcall to SLCreate aMVA withALLinformation Verified& addedP/F insTookpaymentwith acheckHad to getverbalauthorizationSent tocontestedfor splitbillingPaymenttaken: using2 differentpaymentmethods

Customer Service Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calling on a spouse's account. (NO Authorization on file)
  2. Set up an installment plan, approval from management
  3. Wanting to know their ins benefits
  4. Ins wanting a 30 day hold
  5. Asked for your direct # to contact you
  6. Anything about a refund
  7. By noon: took 20 + calls
  8. Asked to have an IB statement e-mailed
  9. Asked to be transferred to CSR they spoke to previously
  10. Was called the wrong name
  11. Had to call SL more than twice by noon
  12. Transferred call to TOC Department
  13. Explained HBC & Facility Fee Charge
  14. Was asked: Was this submitted to my ins?
  15. Was asked: Why didn't my ins pay anything?
  16. Taking payment of $1,000.
  17. MR patient asking about vaccine charges not covered
  18. Escalated call to SL
  19. Create a MVA with ALL information
  20. Verified & added P/F ins
  21. Took payment with a check
  22. Had to get verbal authorization
  23. Sent to contested for split billing
  24. Payment taken: using 2 different payment methods