Was asked:Was thissubmitted tomy ins?Transferredcall to TOCDepartmentPaymenttaken: using2 differentpaymentmethodsMR patientasking aboutvaccinecharges notcoveredCalling on aspouse'saccount. (NOAuthorizationon file)Inswanting a30 dayholdAnythingabout arefundVerified& addedP/F insWascalled thewrongnameWantingto knowtheir insbenefitsHad to getverbalauthorizationAsked foryour direct #to contactyouWas asked:Why didn'tmy ins payanything?Had to callSL morethan twiceby noonSent tocontestedfor splitbillingTookpaymentwith acheckTakingpaymentof $1,000.Escalatedcall to SLExplainedHBC &Facility FeeChargeSet up aninstallmentplan,approval frommanagementAsked to betransferredto CSR theyspoke topreviouslyBy noon:took 20 +callsCreate aMVA withALLinformation Asked tohave an IBstatemente-mailedWas asked:Was thissubmitted tomy ins?Transferredcall to TOCDepartmentPaymenttaken: using2 differentpaymentmethodsMR patientasking aboutvaccinecharges notcoveredCalling on aspouse'saccount. (NOAuthorizationon file)Inswanting a30 dayholdAnythingabout arefundVerified& addedP/F insWascalled thewrongnameWantingto knowtheir insbenefitsHad to getverbalauthorizationAsked foryour direct #to contactyouWas asked:Why didn'tmy ins payanything?Had to callSL morethan twiceby noonSent tocontestedfor splitbillingTookpaymentwith acheckTakingpaymentof $1,000.Escalatedcall to SLExplainedHBC &Facility FeeChargeSet up aninstallmentplan,approval frommanagementAsked to betransferredto CSR theyspoke topreviouslyBy noon:took 20 +callsCreate aMVA withALLinformation Asked tohave an IBstatemente-mailed

Customer Service Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Was asked: Was this submitted to my ins?
  2. Transferred call to TOC Department
  3. Payment taken: using 2 different payment methods
  4. MR patient asking about vaccine charges not covered
  5. Calling on a spouse's account. (NO Authorization on file)
  6. Ins wanting a 30 day hold
  7. Anything about a refund
  8. Verified & added P/F ins
  9. Was called the wrong name
  10. Wanting to know their ins benefits
  11. Had to get verbal authorization
  12. Asked for your direct # to contact you
  13. Was asked: Why didn't my ins pay anything?
  14. Had to call SL more than twice by noon
  15. Sent to contested for split billing
  16. Took payment with a check
  17. Taking payment of $1,000.
  18. Escalated call to SL
  19. Explained HBC & Facility Fee Charge
  20. Set up an installment plan, approval from management
  21. Asked to be transferred to CSR they spoke to previously
  22. By noon: took 20 + calls
  23. Create a MVA with ALL information
  24. Asked to have an IB statement e-mailed