Calling on a spouse's account. (NO Authorization on file) Ins wanting a 30 day hold By noon: took 20 + calls Set up an installment plan, approval from management MR patient asking about vaccine charges not covered Asked to be transferred to CSR they spoke to previously Payment taken: using 2 different payment methods Transferred call to TOC Department Had to call SL more than twice by noon Anything about a refund Asked to have an IB statement e-mailed Was asked: Why didn't my ins pay anything? Explained HBC & Facility Fee Charge Create a MVA with ALL information Verified & added P/F ins Was called the wrong name Had to get verbal authorization Sent to contested for split billing Took payment with a check Taking payment of $1,000. Escalated call to SL Asked for your direct # to contact you Was asked: Was this submitted to my ins? Wanting to know their ins benefits Calling on a spouse's account. (NO Authorization on file) Ins wanting a 30 day hold By noon: took 20 + calls Set up an installment plan, approval from management MR patient asking about vaccine charges not covered Asked to be transferred to CSR they spoke to previously Payment taken: using 2 different payment methods Transferred call to TOC Department Had to call SL more than twice by noon Anything about a refund Asked to have an IB statement e-mailed Was asked: Why didn't my ins pay anything? Explained HBC & Facility Fee Charge Create a MVA with ALL information Verified & added P/F ins Was called the wrong name Had to get verbal authorization Sent to contested for split billing Took payment with a check Taking payment of $1,000. Escalated call to SL Asked for your direct # to contact you Was asked: Was this submitted to my ins? Wanting to know their ins benefits
(Print)
Calling on a spouse's account. (NO Authorization on file)
Ins wanting a 30 day hold
By noon: took 20 + calls
Set up an installment plan, approval from management
MR patient asking about vaccine charges not covered
Asked to be transferred to CSR they spoke to previously
Payment taken: using 2 different payment
methods
Transferred call to TOC Department
Had to call SL more than twice by noon
Anything about a refund
Asked to have an IB statement e-mailed
Was asked: Why didn't my ins pay anything?
Explained HBC & Facility Fee Charge
Create a MVA with ALL information
Verified & added P/F ins
Was called the wrong name
Had to get verbal authorization
Sent to contested for split billing
Took payment with a check
Taking payment of $1,000.
Escalated call to SL
Asked for your direct # to contact you
Was asked: Was this submitted to my ins?
Wanting to know their ins benefits
