(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Took payment with a check
Escalated call to SL
Was asked: Why didn't my ins pay anything?
Had to call SL more than twice by noon
Calling on a spouse's account. (NO Authorization on file)
Taking payment of $1,000.
Asked for your direct # to contact you
Create a MVA with ALL information
By noon: took 20 + calls
Wanting to know their ins benefits
Asked to be transferred to CSR they spoke to previously
Payment taken: using 2 different payment
methods
Had to get verbal authorization
Anything about a refund
Sent to contested for split billing
Was called the wrong name
Transferred call to TOC Department
Asked to have an IB statement e-mailed
Ins wanting a 30 day hold
Verified & added P/F ins
Set up an installment plan, approval from management
Was asked: Was this submitted to my ins?
Explained HBC & Facility Fee Charge
MR patient asking about vaccine charges not covered
