(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked for your direct # to contact you
Took payment with a check
Was asked: Was this submitted to my ins?
Asked to have an IB statement e-mailed
Calling on a spouse's account. (NO Authorization on file)
Taking payment of $1,000.
Payment taken: using 2 different payment
methods
Create a MVA with ALL information
Ins wanting a 30 day hold
Wanting to know their ins benefits
Transferred call to TOC Department
Escalated call to SL
Was asked: Why didn't my ins pay anything?
MR patient asking about vaccine charges not covered
Had to call SL more than twice by noon
Was called the wrong name
By noon: took 20 + calls
Anything about a refund
Set up an installment plan, approval from management
Sent to contested for split billing
Explained HBC & Facility Fee Charge
Had to get verbal authorization
Asked to be transferred to CSR they spoke to previously
