Escalatedcall to SLBy noon:took 20 +callsTransferredcall to TOCDepartmentSet up aninstallmentplan,approval frommanagementCreate aMVA withALLinformation Asked tohave an IBstatemente-mailedTookpaymentwith acheckAnythingabout arefundHad to callSL morethan twiceby noonPaymenttaken: using2 differentpaymentmethodsVerified& addedP/F insWascalled thewrongnameAsked to betransferredto CSR theyspoke topreviouslySent tocontestedfor splitbillingMR patientasking aboutvaccinecharges notcoveredAsked foryour direct #to contactyouTakingpaymentof $1,000.Was asked:Was thissubmitted tomy ins?Calling on aspouse'saccount. (NOAuthorizationon file)ExplainedHBC &Facility FeeChargeWantingto knowtheir insbenefitsInswanting a30 dayholdWas asked:Why didn'tmy ins payanything?Had to getverbalauthorizationEscalatedcall to SLBy noon:took 20 +callsTransferredcall to TOCDepartmentSet up aninstallmentplan,approval frommanagementCreate aMVA withALLinformation Asked tohave an IBstatemente-mailedTookpaymentwith acheckAnythingabout arefundHad to callSL morethan twiceby noonPaymenttaken: using2 differentpaymentmethodsVerified& addedP/F insWascalled thewrongnameAsked to betransferredto CSR theyspoke topreviouslySent tocontestedfor splitbillingMR patientasking aboutvaccinecharges notcoveredAsked foryour direct #to contactyouTakingpaymentof $1,000.Was asked:Was thissubmitted tomy ins?Calling on aspouse'saccount. (NOAuthorizationon file)ExplainedHBC &Facility FeeChargeWantingto knowtheir insbenefitsInswanting a30 dayholdWas asked:Why didn'tmy ins payanything?Had to getverbalauthorization

Customer Service Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalated call to SL
  2. By noon: took 20 + calls
  3. Transferred call to TOC Department
  4. Set up an installment plan, approval from management
  5. Create a MVA with ALL information
  6. Asked to have an IB statement e-mailed
  7. Took payment with a check
  8. Anything about a refund
  9. Had to call SL more than twice by noon
  10. Payment taken: using 2 different payment methods
  11. Verified & added P/F ins
  12. Was called the wrong name
  13. Asked to be transferred to CSR they spoke to previously
  14. Sent to contested for split billing
  15. MR patient asking about vaccine charges not covered
  16. Asked for your direct # to contact you
  17. Taking payment of $1,000.
  18. Was asked: Was this submitted to my ins?
  19. Calling on a spouse's account. (NO Authorization on file)
  20. Explained HBC & Facility Fee Charge
  21. Wanting to know their ins benefits
  22. Ins wanting a 30 day hold
  23. Was asked: Why didn't my ins pay anything?
  24. Had to get verbal authorization