Paymenttaken: using2 differentpaymentmethodsAsked to betransferredto CSR theyspoke topreviouslyBy noon:took 20 +callsInswanting a30 dayholdSet up aninstallmentplan,approval frommanagementAsked foryour direct #to contactyouHad to getverbalauthorizationMR patientasking aboutvaccinecharges notcoveredTransferredcall to TOCDepartmentWascalled thewrongnameAnythingabout arefundCalling on aspouse'saccount. (NOAuthorizationon file)Escalatedcall to SLWantingto knowtheir insbenefitsHad to callSL morethan twiceby noonTookpaymentwith acheckCreate aMVA withALLinformation Takingpaymentof $1,000.Sent tocontestedfor splitbillingExplainedHBC &Facility FeeChargeWas asked:Why didn'tmy ins payanything?Was asked:Was thissubmitted tomy ins?Verified& addedP/F insAsked tohave an IBstatemente-mailedPaymenttaken: using2 differentpaymentmethodsAsked to betransferredto CSR theyspoke topreviouslyBy noon:took 20 +callsInswanting a30 dayholdSet up aninstallmentplan,approval frommanagementAsked foryour direct #to contactyouHad to getverbalauthorizationMR patientasking aboutvaccinecharges notcoveredTransferredcall to TOCDepartmentWascalled thewrongnameAnythingabout arefundCalling on aspouse'saccount. (NOAuthorizationon file)Escalatedcall to SLWantingto knowtheir insbenefitsHad to callSL morethan twiceby noonTookpaymentwith acheckCreate aMVA withALLinformation Takingpaymentof $1,000.Sent tocontestedfor splitbillingExplainedHBC &Facility FeeChargeWas asked:Why didn'tmy ins payanything?Was asked:Was thissubmitted tomy ins?Verified& addedP/F insAsked tohave an IBstatemente-mailed

Customer Service Appreciation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payment taken: using 2 different payment methods
  2. Asked to be transferred to CSR they spoke to previously
  3. By noon: took 20 + calls
  4. Ins wanting a 30 day hold
  5. Set up an installment plan, approval from management
  6. Asked for your direct # to contact you
  7. Had to get verbal authorization
  8. MR patient asking about vaccine charges not covered
  9. Transferred call to TOC Department
  10. Was called the wrong name
  11. Anything about a refund
  12. Calling on a spouse's account. (NO Authorization on file)
  13. Escalated call to SL
  14. Wanting to know their ins benefits
  15. Had to call SL more than twice by noon
  16. Took payment with a check
  17. Create a MVA with ALL information
  18. Taking payment of $1,000.
  19. Sent to contested for split billing
  20. Explained HBC & Facility Fee Charge
  21. Was asked: Why didn't my ins pay anything?
  22. Was asked: Was this submitted to my ins?
  23. Verified & added P/F ins
  24. Asked to have an IB statement e-mailed