This bingo card has a free space and 24 words: Taking payment of $1,000., Anything about a refund, Escalated call to SL, Verified & added P/F ins, Create a MVA with ALL information, Took payment with a check, Had to call SL more than twice by noon, Was asked: Was this submitted to my ins?, Was asked: Why didn't my ins pay anything?, Had to get verbal authorization, Payment taken: using 2 different payment methods, Sent to contested for split billing, Explained HBC & Facility Fee Charge, Transferred call to TOC Department, Set up an installment plan, approval from management, Asked to have an IB statement e-mailed, MR patient asking about vaccine charges not covered, Wanting to know their ins benefits, Calling on a spouse's account. (NO Authorization on file), Ins wanting a 30 day hold, Asked to be transferred to CSR they spoke to previously, By noon: took 20 + calls, Was called the wrong name and Asked for your direct # to contact you.
Collector Bingo | Collector Bingo | Oncology Bingo | Energize your calls and Shine!! | Payment Services Department
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