Check theprintqueue onthe serverSROs don'thave rightsto exportfootageIt's notsupposedto work Put in aticket underSecurity inServiceCatalogStaffmembernamechange?When indoubt,wipe it out Check fora duplicateuseraccountReinstallthesoftware Providerelevanttroubleshootinginformation toEngineersCheck ifother badgeswork at thecopierCheckScreenRecordingunder PrivacySettingsMake sureit’s turnedon andplugged inCheck if onlyone kind ofdevice isaffectedConfirmthe correctprintqueueCheckthe logCheck theswitch statusin the closestIDFIs the deviceon the rightwifi network?DeleteduplicateuseraccountIs therea poweroutage?Check ifotherpeople’s jobsshow up atthe copierConfirm theusernameandpasswordare correctCheck thenearbyAccessPointsCheck ifother deviceswork in otherparts of thebuildingCheck whichblocked pageis displayed(palo oriboss)Check theprintqueue onthe serverSROs don'thave rightsto exportfootageIt's notsupposedto work Put in aticket underSecurity inServiceCatalogStaffmembernamechange?When indoubt,wipe it out Check fora duplicateuseraccountReinstallthesoftware Providerelevanttroubleshootinginformation toEngineersCheck ifother badgeswork at thecopierCheckScreenRecordingunder PrivacySettingsMake sureit’s turnedon andplugged inCheck if onlyone kind ofdevice isaffectedConfirmthe correctprintqueueCheckthe logCheck theswitch statusin the closestIDFIs the deviceon the rightwifi network?DeleteduplicateuseraccountIs therea poweroutage?Check ifotherpeople’s jobsshow up atthe copierConfirm theusernameandpasswordare correctCheck thenearbyAccessPointsCheck ifother deviceswork in otherparts of thebuildingCheck whichblocked pageis displayed(palo oriboss)

Troubleshooting - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check the print queue on the server
  2. SROs don't have rights to export footage
  3. It's not supposed to work
  4. Put in a ticket under Security in Service Catalog
  5. Staff member name change?
  6. When in doubt, wipe it out
  7. Check for a duplicate user account
  8. Reinstall the software
  9. Provide relevant troubleshooting information to Engineers
  10. Check if other badges work at the copier
  11. Check Screen Recording under Privacy Settings
  12. Make sure it’s turned on and plugged in
  13. Check if only one kind of device is affected
  14. Confirm the correct print queue
  15. Check the log
  16. Check the switch status in the closest IDF
  17. Is the device on the right wifi network?
  18. Delete duplicate user account
  19. Is there a power outage?
  20. Check if other people’s jobs show up at the copier
  21. Confirm the username and password are correct
  22. Check the nearby Access Points
  23. Check if other devices work in other parts of the building
  24. Check which blocked page is displayed (palo or iboss)