Reinstallthesoftware SROs don'thave rightsto exportfootagePut in aticket underSecurity inServiceCatalogCheck whichblocked pageis displayed(palo oriboss)Check theswitch statusin the closestIDFCheck ifother deviceswork in otherparts of thebuildingConfirmthe correctprintqueueConfirm theusernameandpasswordare correctProviderelevanttroubleshootinginformation toEngineersStaffmembernamechange?It's notsupposedto work Is therea poweroutage?Check theprintqueue onthe serverWhen indoubt,wipe it out Check ifotherpeople’s jobsshow up atthe copierCheck fora duplicateuseraccountDeleteduplicateuseraccountIs the deviceon the rightwifi network?Make sureit’s turnedon andplugged inCheckthe logCheckScreenRecordingunder PrivacySettingsCheck if onlyone kind ofdevice isaffectedCheck thenearbyAccessPointsCheck ifother badgeswork at thecopierReinstallthesoftware SROs don'thave rightsto exportfootagePut in aticket underSecurity inServiceCatalogCheck whichblocked pageis displayed(palo oriboss)Check theswitch statusin the closestIDFCheck ifother deviceswork in otherparts of thebuildingConfirmthe correctprintqueueConfirm theusernameandpasswordare correctProviderelevanttroubleshootinginformation toEngineersStaffmembernamechange?It's notsupposedto work Is therea poweroutage?Check theprintqueue onthe serverWhen indoubt,wipe it out Check ifotherpeople’s jobsshow up atthe copierCheck fora duplicateuseraccountDeleteduplicateuseraccountIs the deviceon the rightwifi network?Make sureit’s turnedon andplugged inCheckthe logCheckScreenRecordingunder PrivacySettingsCheck if onlyone kind ofdevice isaffectedCheck thenearbyAccessPointsCheck ifother badgeswork at thecopier

Troubleshooting - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reinstall the software
  2. SROs don't have rights to export footage
  3. Put in a ticket under Security in Service Catalog
  4. Check which blocked page is displayed (palo or iboss)
  5. Check the switch status in the closest IDF
  6. Check if other devices work in other parts of the building
  7. Confirm the correct print queue
  8. Confirm the username and password are correct
  9. Provide relevant troubleshooting information to Engineers
  10. Staff member name change?
  11. It's not supposed to work
  12. Is there a power outage?
  13. Check the print queue on the server
  14. When in doubt, wipe it out
  15. Check if other people’s jobs show up at the copier
  16. Check for a duplicate user account
  17. Delete duplicate user account
  18. Is the device on the right wifi network?
  19. Make sure it’s turned on and plugged in
  20. Check the log
  21. Check Screen Recording under Privacy Settings
  22. Check if only one kind of device is affected
  23. Check the nearby Access Points
  24. Check if other badges work at the copier