Check thenearbyAccessPointsReinstallthesoftware Staffmembernamechange?Confirm theusernameandpasswordare correctCheck if onlyone kind ofdevice isaffectedProviderelevanttroubleshootinginformation toEngineersIt's notsupposedto work When indoubt,wipe it out Is therea poweroutage?Check theprintqueue onthe serverCheck fora duplicateuseraccountConfirmthe correctprintqueueCheck ifother deviceswork in otherparts of thebuildingDeleteduplicateuseraccountCheckthe logMake sureit’s turnedon andplugged inCheckScreenRecordingunder PrivacySettingsCheck ifother badgeswork at thecopierPut in aticket underSecurity inServiceCatalogIs the deviceon the rightwifi network?Check whichblocked pageis displayed(palo oriboss)Check ifotherpeople’s jobsshow up atthe copierSROs don'thave rightsto exportfootageCheck theswitch statusin the closestIDFCheck thenearbyAccessPointsReinstallthesoftware Staffmembernamechange?Confirm theusernameandpasswordare correctCheck if onlyone kind ofdevice isaffectedProviderelevanttroubleshootinginformation toEngineersIt's notsupposedto work When indoubt,wipe it out Is therea poweroutage?Check theprintqueue onthe serverCheck fora duplicateuseraccountConfirmthe correctprintqueueCheck ifother deviceswork in otherparts of thebuildingDeleteduplicateuseraccountCheckthe logMake sureit’s turnedon andplugged inCheckScreenRecordingunder PrivacySettingsCheck ifother badgeswork at thecopierPut in aticket underSecurity inServiceCatalogIs the deviceon the rightwifi network?Check whichblocked pageis displayed(palo oriboss)Check ifotherpeople’s jobsshow up atthe copierSROs don'thave rightsto exportfootageCheck theswitch statusin the closestIDF

Troubleshooting - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check the nearby Access Points
  2. Reinstall the software
  3. Staff member name change?
  4. Confirm the username and password are correct
  5. Check if only one kind of device is affected
  6. Provide relevant troubleshooting information to Engineers
  7. It's not supposed to work
  8. When in doubt, wipe it out
  9. Is there a power outage?
  10. Check the print queue on the server
  11. Check for a duplicate user account
  12. Confirm the correct print queue
  13. Check if other devices work in other parts of the building
  14. Delete duplicate user account
  15. Check the log
  16. Make sure it’s turned on and plugged in
  17. Check Screen Recording under Privacy Settings
  18. Check if other badges work at the copier
  19. Put in a ticket under Security in Service Catalog
  20. Is the device on the right wifi network?
  21. Check which blocked page is displayed (palo or iboss)
  22. Check if other people’s jobs show up at the copier
  23. SROs don't have rights to export footage
  24. Check the switch status in the closest IDF