CheckScreenRecordingunder PrivacySettingsCheck if onlyone kind ofdevice isaffectedReinstallthesoftware Check fora duplicateuseraccountCheck thenearbyAccessPointsDeleteduplicateuseraccountCheckthe logIs the deviceon the rightwifi network?When indoubt,wipe it out Confirm theusernameandpasswordare correctConfirmthe correctprintqueueSROs don'thave rightsto exportfootageCheck ifother deviceswork in otherparts of thebuildingCheck theswitch statusin the closestIDFProviderelevanttroubleshootinginformation toEngineersIs therea poweroutage?Check ifotherpeople’s jobsshow up atthe copierMake sureit’s turnedon andplugged inIt's notsupposedto work Check whichblocked pageis displayed(palo oriboss)Check theprintqueue onthe serverPut in aticket underSecurity inServiceCatalogStaffmembernamechange?Check ifother badgeswork at thecopierCheckScreenRecordingunder PrivacySettingsCheck if onlyone kind ofdevice isaffectedReinstallthesoftware Check fora duplicateuseraccountCheck thenearbyAccessPointsDeleteduplicateuseraccountCheckthe logIs the deviceon the rightwifi network?When indoubt,wipe it out Confirm theusernameandpasswordare correctConfirmthe correctprintqueueSROs don'thave rightsto exportfootageCheck ifother deviceswork in otherparts of thebuildingCheck theswitch statusin the closestIDFProviderelevanttroubleshootinginformation toEngineersIs therea poweroutage?Check ifotherpeople’s jobsshow up atthe copierMake sureit’s turnedon andplugged inIt's notsupposedto work Check whichblocked pageis displayed(palo oriboss)Check theprintqueue onthe serverPut in aticket underSecurity inServiceCatalogStaffmembernamechange?Check ifother badgeswork at thecopier

Troubleshooting - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check Screen Recording under Privacy Settings
  2. Check if only one kind of device is affected
  3. Reinstall the software
  4. Check for a duplicate user account
  5. Check the nearby Access Points
  6. Delete duplicate user account
  7. Check the log
  8. Is the device on the right wifi network?
  9. When in doubt, wipe it out
  10. Confirm the username and password are correct
  11. Confirm the correct print queue
  12. SROs don't have rights to export footage
  13. Check if other devices work in other parts of the building
  14. Check the switch status in the closest IDF
  15. Provide relevant troubleshooting information to Engineers
  16. Is there a power outage?
  17. Check if other people’s jobs show up at the copier
  18. Make sure it’s turned on and plugged in
  19. It's not supposed to work
  20. Check which blocked page is displayed (palo or iboss)
  21. Check the print queue on the server
  22. Put in a ticket under Security in Service Catalog
  23. Staff member name change?
  24. Check if other badges work at the copier