CheckScreenRecordingunder PrivacySettingsMake sureit’s turnedon andplugged inCheck ifother deviceswork in otherparts of thebuildingWhen indoubt,wipe it out Check ifother badgeswork at thecopierStaffmembernamechange?Check thenearbyAccessPointsCheck fora duplicateuseraccountCheckthe logProviderelevanttroubleshootinginformation toEngineersPut in aticket underSecurity inServiceCatalogCheck if onlyone kind ofdevice isaffectedReinstallthesoftware Check theprintqueue onthe serverCheck whichblocked pageis displayed(palo oriboss)SROs don'thave rightsto exportfootageIt's notsupposedto work Confirm theusernameandpasswordare correctIs the deviceon the rightwifi network?Confirmthe correctprintqueueCheck theswitch statusin the closestIDFCheck ifotherpeople’s jobsshow up atthe copierIs therea poweroutage?DeleteduplicateuseraccountCheckScreenRecordingunder PrivacySettingsMake sureit’s turnedon andplugged inCheck ifother deviceswork in otherparts of thebuildingWhen indoubt,wipe it out Check ifother badgeswork at thecopierStaffmembernamechange?Check thenearbyAccessPointsCheck fora duplicateuseraccountCheckthe logProviderelevanttroubleshootinginformation toEngineersPut in aticket underSecurity inServiceCatalogCheck if onlyone kind ofdevice isaffectedReinstallthesoftware Check theprintqueue onthe serverCheck whichblocked pageis displayed(palo oriboss)SROs don'thave rightsto exportfootageIt's notsupposedto work Confirm theusernameandpasswordare correctIs the deviceon the rightwifi network?Confirmthe correctprintqueueCheck theswitch statusin the closestIDFCheck ifotherpeople’s jobsshow up atthe copierIs therea poweroutage?Deleteduplicateuseraccount

Troubleshooting - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check Screen Recording under Privacy Settings
  2. Make sure it’s turned on and plugged in
  3. Check if other devices work in other parts of the building
  4. When in doubt, wipe it out
  5. Check if other badges work at the copier
  6. Staff member name change?
  7. Check the nearby Access Points
  8. Check for a duplicate user account
  9. Check the log
  10. Provide relevant troubleshooting information to Engineers
  11. Put in a ticket under Security in Service Catalog
  12. Check if only one kind of device is affected
  13. Reinstall the software
  14. Check the print queue on the server
  15. Check which blocked page is displayed (palo or iboss)
  16. SROs don't have rights to export footage
  17. It's not supposed to work
  18. Confirm the username and password are correct
  19. Is the device on the right wifi network?
  20. Confirm the correct print queue
  21. Check the switch status in the closest IDF
  22. Check if other people’s jobs show up at the copier
  23. Is there a power outage?
  24. Delete duplicate user account