Is therea poweroutage?Check theprintqueue onthe serverCheck ifotherpeople’s jobsshow up atthe copierMake sureit’s turnedon andplugged inCheckthe logDeleteduplicateuseraccountIt's notsupposedto work Is the deviceon the rightwifi network?Reinstallthesoftware When indoubt,wipe it out Check thenearbyAccessPointsCheck whichblocked pageis displayed(palo oriboss)SROs don'thave rightsto exportfootageCheck theswitch statusin the closestIDFConfirm theusernameandpasswordare correctCheck fora duplicateuseraccountCheck if onlyone kind ofdevice isaffectedConfirmthe correctprintqueueCheckScreenRecordingunder PrivacySettingsPut in aticket underSecurity inServiceCatalogCheck ifother deviceswork in otherparts of thebuildingProviderelevanttroubleshootinginformation toEngineersCheck ifother badgeswork at thecopierStaffmembernamechange?Is therea poweroutage?Check theprintqueue onthe serverCheck ifotherpeople’s jobsshow up atthe copierMake sureit’s turnedon andplugged inCheckthe logDeleteduplicateuseraccountIt's notsupposedto work Is the deviceon the rightwifi network?Reinstallthesoftware When indoubt,wipe it out Check thenearbyAccessPointsCheck whichblocked pageis displayed(palo oriboss)SROs don'thave rightsto exportfootageCheck theswitch statusin the closestIDFConfirm theusernameandpasswordare correctCheck fora duplicateuseraccountCheck if onlyone kind ofdevice isaffectedConfirmthe correctprintqueueCheckScreenRecordingunder PrivacySettingsPut in aticket underSecurity inServiceCatalogCheck ifother deviceswork in otherparts of thebuildingProviderelevanttroubleshootinginformation toEngineersCheck ifother badgeswork at thecopierStaffmembernamechange?

Troubleshooting - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is there a power outage?
  2. Check the print queue on the server
  3. Check if other people’s jobs show up at the copier
  4. Make sure it’s turned on and plugged in
  5. Check the log
  6. Delete duplicate user account
  7. It's not supposed to work
  8. Is the device on the right wifi network?
  9. Reinstall the software
  10. When in doubt, wipe it out
  11. Check the nearby Access Points
  12. Check which blocked page is displayed (palo or iboss)
  13. SROs don't have rights to export footage
  14. Check the switch status in the closest IDF
  15. Confirm the username and password are correct
  16. Check for a duplicate user account
  17. Check if only one kind of device is affected
  18. Confirm the correct print queue
  19. Check Screen Recording under Privacy Settings
  20. Put in a ticket under Security in Service Catalog
  21. Check if other devices work in other parts of the building
  22. Provide relevant troubleshooting information to Engineers
  23. Check if other badges work at the copier
  24. Staff member name change?