Reinstallthesoftware Is the deviceon the rightwifi network?Check theswitch statusin the closestIDFConfirmthe correctprintqueueCheck thenearbyAccessPointsIt's notsupposedto work Check theprintqueue onthe serverCheck ifotherpeople’s jobsshow up atthe copierCheckScreenRecordingunder PrivacySettingsCheck ifother badgeswork at thecopierWhen indoubt,wipe it out Confirm theusernameandpasswordare correctCheckthe logIs therea poweroutage?Check fora duplicateuseraccountStaffmembernamechange?Check ifother deviceswork in otherparts of thebuildingCheck if onlyone kind ofdevice isaffectedDeleteduplicateuseraccountCheck whichblocked pageis displayed(palo oriboss)Put in aticket underSecurity inServiceCatalogMake sureit’s turnedon andplugged inSROs don'thave rightsto exportfootageProviderelevanttroubleshootinginformation toEngineersReinstallthesoftware Is the deviceon the rightwifi network?Check theswitch statusin the closestIDFConfirmthe correctprintqueueCheck thenearbyAccessPointsIt's notsupposedto work Check theprintqueue onthe serverCheck ifotherpeople’s jobsshow up atthe copierCheckScreenRecordingunder PrivacySettingsCheck ifother badgeswork at thecopierWhen indoubt,wipe it out Confirm theusernameandpasswordare correctCheckthe logIs therea poweroutage?Check fora duplicateuseraccountStaffmembernamechange?Check ifother deviceswork in otherparts of thebuildingCheck if onlyone kind ofdevice isaffectedDeleteduplicateuseraccountCheck whichblocked pageis displayed(palo oriboss)Put in aticket underSecurity inServiceCatalogMake sureit’s turnedon andplugged inSROs don'thave rightsto exportfootageProviderelevanttroubleshootinginformation toEngineers

Troubleshooting - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reinstall the software
  2. Is the device on the right wifi network?
  3. Check the switch status in the closest IDF
  4. Confirm the correct print queue
  5. Check the nearby Access Points
  6. It's not supposed to work
  7. Check the print queue on the server
  8. Check if other people’s jobs show up at the copier
  9. Check Screen Recording under Privacy Settings
  10. Check if other badges work at the copier
  11. When in doubt, wipe it out
  12. Confirm the username and password are correct
  13. Check the log
  14. Is there a power outage?
  15. Check for a duplicate user account
  16. Staff member name change?
  17. Check if other devices work in other parts of the building
  18. Check if only one kind of device is affected
  19. Delete duplicate user account
  20. Check which blocked page is displayed (palo or iboss)
  21. Put in a ticket under Security in Service Catalog
  22. Make sure it’s turned on and plugged in
  23. SROs don't have rights to export footage
  24. Provide relevant troubleshooting information to Engineers