Checkthe logCheck whichblocked pageis displayed(palo oriboss)Check fora duplicateuseraccountCheck ifotherpeople’s jobsshow up atthe copierCheck if onlyone kind ofdevice isaffectedCheck thenearbyAccessPointsIs therea poweroutage?Is the deviceon the rightwifi network?Staffmembernamechange?CheckScreenRecordingunder PrivacySettingsCheck theswitch statusin the closestIDFWhen indoubt,wipe it out Check theprintqueue onthe serverDeleteduplicateuseraccountSROs don'thave rightsto exportfootageMake sureit’s turnedon andplugged inProviderelevanttroubleshootinginformation toEngineersPut in aticket underSecurity inServiceCatalogIt's notsupposedto work Check ifother badgeswork at thecopierCheck ifother deviceswork in otherparts of thebuildingConfirm theusernameandpasswordare correctReinstallthesoftware Confirmthe correctprintqueueCheckthe logCheck whichblocked pageis displayed(palo oriboss)Check fora duplicateuseraccountCheck ifotherpeople’s jobsshow up atthe copierCheck if onlyone kind ofdevice isaffectedCheck thenearbyAccessPointsIs therea poweroutage?Is the deviceon the rightwifi network?Staffmembernamechange?CheckScreenRecordingunder PrivacySettingsCheck theswitch statusin the closestIDFWhen indoubt,wipe it out Check theprintqueue onthe serverDeleteduplicateuseraccountSROs don'thave rightsto exportfootageMake sureit’s turnedon andplugged inProviderelevanttroubleshootinginformation toEngineersPut in aticket underSecurity inServiceCatalogIt's notsupposedto work Check ifother badgeswork at thecopierCheck ifother deviceswork in otherparts of thebuildingConfirm theusernameandpasswordare correctReinstallthesoftware Confirmthe correctprintqueue

Troubleshooting - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check the log
  2. Check which blocked page is displayed (palo or iboss)
  3. Check for a duplicate user account
  4. Check if other people’s jobs show up at the copier
  5. Check if only one kind of device is affected
  6. Check the nearby Access Points
  7. Is there a power outage?
  8. Is the device on the right wifi network?
  9. Staff member name change?
  10. Check Screen Recording under Privacy Settings
  11. Check the switch status in the closest IDF
  12. When in doubt, wipe it out
  13. Check the print queue on the server
  14. Delete duplicate user account
  15. SROs don't have rights to export footage
  16. Make sure it’s turned on and plugged in
  17. Provide relevant troubleshooting information to Engineers
  18. Put in a ticket under Security in Service Catalog
  19. It's not supposed to work
  20. Check if other badges work at the copier
  21. Check if other devices work in other parts of the building
  22. Confirm the username and password are correct
  23. Reinstall the software
  24. Confirm the correct print queue