Reinstallthesoftware Is the deviceon the rightwifi network?Check ifother badgeswork at thecopierCheck fora duplicateuseraccountIt's notsupposedto work Confirmthe correctprintqueueProviderelevanttroubleshootinginformation toEngineersCheck theswitch statusin the closestIDFCheckthe logCheck theprintqueue onthe serverIs therea poweroutage?Check ifotherpeople’s jobsshow up atthe copierCheck whichblocked pageis displayed(palo oriboss)Check ifother deviceswork in otherparts of thebuildingWhen indoubt,wipe it out Check if onlyone kind ofdevice isaffectedCheck thenearbyAccessPointsConfirm theusernameandpasswordare correctSROs don'thave rightsto exportfootageStaffmembernamechange?CheckScreenRecordingunder PrivacySettingsDeleteduplicateuseraccountMake sureit’s turnedon andplugged inPut in aticket underSecurity inServiceCatalogReinstallthesoftware Is the deviceon the rightwifi network?Check ifother badgeswork at thecopierCheck fora duplicateuseraccountIt's notsupposedto work Confirmthe correctprintqueueProviderelevanttroubleshootinginformation toEngineersCheck theswitch statusin the closestIDFCheckthe logCheck theprintqueue onthe serverIs therea poweroutage?Check ifotherpeople’s jobsshow up atthe copierCheck whichblocked pageis displayed(palo oriboss)Check ifother deviceswork in otherparts of thebuildingWhen indoubt,wipe it out Check if onlyone kind ofdevice isaffectedCheck thenearbyAccessPointsConfirm theusernameandpasswordare correctSROs don'thave rightsto exportfootageStaffmembernamechange?CheckScreenRecordingunder PrivacySettingsDeleteduplicateuseraccountMake sureit’s turnedon andplugged inPut in aticket underSecurity inServiceCatalog

Troubleshooting - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reinstall the software
  2. Is the device on the right wifi network?
  3. Check if other badges work at the copier
  4. Check for a duplicate user account
  5. It's not supposed to work
  6. Confirm the correct print queue
  7. Provide relevant troubleshooting information to Engineers
  8. Check the switch status in the closest IDF
  9. Check the log
  10. Check the print queue on the server
  11. Is there a power outage?
  12. Check if other people’s jobs show up at the copier
  13. Check which blocked page is displayed (palo or iboss)
  14. Check if other devices work in other parts of the building
  15. When in doubt, wipe it out
  16. Check if only one kind of device is affected
  17. Check the nearby Access Points
  18. Confirm the username and password are correct
  19. SROs don't have rights to export footage
  20. Staff member name change?
  21. Check Screen Recording under Privacy Settings
  22. Delete duplicate user account
  23. Make sure it’s turned on and plugged in
  24. Put in a ticket under Security in Service Catalog