Make sureit’s turnedon andplugged inIt's notsupposedto work Reinstallthesoftware Check theprintqueue onthe serverDeleteduplicateuseraccountCheck fora duplicateuseraccountCheck whichblocked pageis displayed(palo oriboss)Staffmembernamechange?Check ifother deviceswork in otherparts of thebuildingIs therea poweroutage?Check thenearbyAccessPointsCheck if onlyone kind ofdevice isaffectedWhen indoubt,wipe it out Confirmthe correctprintqueuePut in aticket underSecurity inServiceCatalogCheck ifother badgeswork at thecopierIs the deviceon the rightwifi network?Check theswitch statusin the closestIDFSROs don'thave rightsto exportfootageCheck ifotherpeople’s jobsshow up atthe copierProviderelevanttroubleshootinginformation toEngineersCheckScreenRecordingunder PrivacySettingsConfirm theusernameandpasswordare correctCheckthe logMake sureit’s turnedon andplugged inIt's notsupposedto work Reinstallthesoftware Check theprintqueue onthe serverDeleteduplicateuseraccountCheck fora duplicateuseraccountCheck whichblocked pageis displayed(palo oriboss)Staffmembernamechange?Check ifother deviceswork in otherparts of thebuildingIs therea poweroutage?Check thenearbyAccessPointsCheck if onlyone kind ofdevice isaffectedWhen indoubt,wipe it out Confirmthe correctprintqueuePut in aticket underSecurity inServiceCatalogCheck ifother badgeswork at thecopierIs the deviceon the rightwifi network?Check theswitch statusin the closestIDFSROs don'thave rightsto exportfootageCheck ifotherpeople’s jobsshow up atthe copierProviderelevanttroubleshootinginformation toEngineersCheckScreenRecordingunder PrivacySettingsConfirm theusernameandpasswordare correctCheckthe log

Troubleshooting - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make sure it’s turned on and plugged in
  2. It's not supposed to work
  3. Reinstall the software
  4. Check the print queue on the server
  5. Delete duplicate user account
  6. Check for a duplicate user account
  7. Check which blocked page is displayed (palo or iboss)
  8. Staff member name change?
  9. Check if other devices work in other parts of the building
  10. Is there a power outage?
  11. Check the nearby Access Points
  12. Check if only one kind of device is affected
  13. When in doubt, wipe it out
  14. Confirm the correct print queue
  15. Put in a ticket under Security in Service Catalog
  16. Check if other badges work at the copier
  17. Is the device on the right wifi network?
  18. Check the switch status in the closest IDF
  19. SROs don't have rights to export footage
  20. Check if other people’s jobs show up at the copier
  21. Provide relevant troubleshooting information to Engineers
  22. Check Screen Recording under Privacy Settings
  23. Confirm the username and password are correct
  24. Check the log