Put in aticket underSecurity inServiceCatalogIs therea poweroutage?Reinstallthesoftware Make sureit’s turnedon andplugged inConfirmthe correctprintqueueConfirm theusernameandpasswordare correctCheck theswitch statusin the closestIDFDeleteduplicateuseraccountSROs don'thave rightsto exportfootageCheck theprintqueue onthe serverCheckthe logProviderelevanttroubleshootinginformation toEngineersCheck whichblocked pageis displayed(palo oriboss)It's notsupposedto work Check if onlyone kind ofdevice isaffectedWhen indoubt,wipe it out Staffmembernamechange?Check thenearbyAccessPointsCheck ifother badgeswork at thecopierIs the deviceon the rightwifi network?Check fora duplicateuseraccountCheck ifother deviceswork in otherparts of thebuildingCheckScreenRecordingunder PrivacySettingsCheck ifotherpeople’s jobsshow up atthe copierPut in aticket underSecurity inServiceCatalogIs therea poweroutage?Reinstallthesoftware Make sureit’s turnedon andplugged inConfirmthe correctprintqueueConfirm theusernameandpasswordare correctCheck theswitch statusin the closestIDFDeleteduplicateuseraccountSROs don'thave rightsto exportfootageCheck theprintqueue onthe serverCheckthe logProviderelevanttroubleshootinginformation toEngineersCheck whichblocked pageis displayed(palo oriboss)It's notsupposedto work Check if onlyone kind ofdevice isaffectedWhen indoubt,wipe it out Staffmembernamechange?Check thenearbyAccessPointsCheck ifother badgeswork at thecopierIs the deviceon the rightwifi network?Check fora duplicateuseraccountCheck ifother deviceswork in otherparts of thebuildingCheckScreenRecordingunder PrivacySettingsCheck ifotherpeople’s jobsshow up atthe copier

Troubleshooting - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Put in a ticket under Security in Service Catalog
  2. Is there a power outage?
  3. Reinstall the software
  4. Make sure it’s turned on and plugged in
  5. Confirm the correct print queue
  6. Confirm the username and password are correct
  7. Check the switch status in the closest IDF
  8. Delete duplicate user account
  9. SROs don't have rights to export footage
  10. Check the print queue on the server
  11. Check the log
  12. Provide relevant troubleshooting information to Engineers
  13. Check which blocked page is displayed (palo or iboss)
  14. It's not supposed to work
  15. Check if only one kind of device is affected
  16. When in doubt, wipe it out
  17. Staff member name change?
  18. Check the nearby Access Points
  19. Check if other badges work at the copier
  20. Is the device on the right wifi network?
  21. Check for a duplicate user account
  22. Check if other devices work in other parts of the building
  23. Check Screen Recording under Privacy Settings
  24. Check if other people’s jobs show up at the copier