Check ifotherpeople’s jobsshow up atthe copierCheck ifother badgeswork at thecopierMake sureit’s turnedon andplugged inIs therea poweroutage?SROs don'thave rightsto exportfootageCheck fora duplicateuseraccountCheckthe logStaffmembernamechange?When indoubt,wipe it out CheckScreenRecordingunder PrivacySettingsIs the deviceon the rightwifi network?Confirm theusernameandpasswordare correctDeleteduplicateuseraccountProviderelevanttroubleshootinginformation toEngineersIt's notsupposedto work Confirmthe correctprintqueueReinstallthesoftware Check ifother deviceswork in otherparts of thebuildingCheck whichblocked pageis displayed(palo oriboss)Check if onlyone kind ofdevice isaffectedCheck theprintqueue onthe serverCheck thenearbyAccessPointsCheck theswitch statusin the closestIDFPut in aticket underSecurity inServiceCatalogCheck ifotherpeople’s jobsshow up atthe copierCheck ifother badgeswork at thecopierMake sureit’s turnedon andplugged inIs therea poweroutage?SROs don'thave rightsto exportfootageCheck fora duplicateuseraccountCheckthe logStaffmembernamechange?When indoubt,wipe it out CheckScreenRecordingunder PrivacySettingsIs the deviceon the rightwifi network?Confirm theusernameandpasswordare correctDeleteduplicateuseraccountProviderelevanttroubleshootinginformation toEngineersIt's notsupposedto work Confirmthe correctprintqueueReinstallthesoftware Check ifother deviceswork in otherparts of thebuildingCheck whichblocked pageis displayed(palo oriboss)Check if onlyone kind ofdevice isaffectedCheck theprintqueue onthe serverCheck thenearbyAccessPointsCheck theswitch statusin the closestIDFPut in aticket underSecurity inServiceCatalog

Troubleshooting - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check if other people’s jobs show up at the copier
  2. Check if other badges work at the copier
  3. Make sure it’s turned on and plugged in
  4. Is there a power outage?
  5. SROs don't have rights to export footage
  6. Check for a duplicate user account
  7. Check the log
  8. Staff member name change?
  9. When in doubt, wipe it out
  10. Check Screen Recording under Privacy Settings
  11. Is the device on the right wifi network?
  12. Confirm the username and password are correct
  13. Delete duplicate user account
  14. Provide relevant troubleshooting information to Engineers
  15. It's not supposed to work
  16. Confirm the correct print queue
  17. Reinstall the software
  18. Check if other devices work in other parts of the building
  19. Check which blocked page is displayed (palo or iboss)
  20. Check if only one kind of device is affected
  21. Check the print queue on the server
  22. Check the nearby Access Points
  23. Check the switch status in the closest IDF
  24. Put in a ticket under Security in Service Catalog