Confirm theusernameandpasswordare correctIs therea poweroutage?Make sureit’s turnedon andplugged inCheckthe logIt's notsupposedto work Check if onlyone kind ofdevice isaffectedConfirmthe correctprintqueueIs the deviceon the rightwifi network?Put in aticket underSecurity inServiceCatalogCheck fora duplicateuseraccountSROs don'thave rightsto exportfootageCheck whichblocked pageis displayed(palo oriboss)Reinstallthesoftware CheckScreenRecordingunder PrivacySettingsCheck thenearbyAccessPointsWhen indoubt,wipe it out Check ifotherpeople’s jobsshow up atthe copierCheck ifother badgeswork at thecopierDeleteduplicateuseraccountProviderelevanttroubleshootinginformation toEngineersCheck theswitch statusin the closestIDFStaffmembernamechange?Check theprintqueue onthe serverCheck ifother deviceswork in otherparts of thebuildingConfirm theusernameandpasswordare correctIs therea poweroutage?Make sureit’s turnedon andplugged inCheckthe logIt's notsupposedto work Check if onlyone kind ofdevice isaffectedConfirmthe correctprintqueueIs the deviceon the rightwifi network?Put in aticket underSecurity inServiceCatalogCheck fora duplicateuseraccountSROs don'thave rightsto exportfootageCheck whichblocked pageis displayed(palo oriboss)Reinstallthesoftware CheckScreenRecordingunder PrivacySettingsCheck thenearbyAccessPointsWhen indoubt,wipe it out Check ifotherpeople’s jobsshow up atthe copierCheck ifother badgeswork at thecopierDeleteduplicateuseraccountProviderelevanttroubleshootinginformation toEngineersCheck theswitch statusin the closestIDFStaffmembernamechange?Check theprintqueue onthe serverCheck ifother deviceswork in otherparts of thebuilding

Troubleshooting - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirm the username and password are correct
  2. Is there a power outage?
  3. Make sure it’s turned on and plugged in
  4. Check the log
  5. It's not supposed to work
  6. Check if only one kind of device is affected
  7. Confirm the correct print queue
  8. Is the device on the right wifi network?
  9. Put in a ticket under Security in Service Catalog
  10. Check for a duplicate user account
  11. SROs don't have rights to export footage
  12. Check which blocked page is displayed (palo or iboss)
  13. Reinstall the software
  14. Check Screen Recording under Privacy Settings
  15. Check the nearby Access Points
  16. When in doubt, wipe it out
  17. Check if other people’s jobs show up at the copier
  18. Check if other badges work at the copier
  19. Delete duplicate user account
  20. Provide relevant troubleshooting information to Engineers
  21. Check the switch status in the closest IDF
  22. Staff member name change?
  23. Check the print queue on the server
  24. Check if other devices work in other parts of the building