Check theprintqueue onthe serverStaffmembernamechange?Checkthe logConfirm theusernameandpasswordare correctDeleteduplicateuseraccountCheck whichblocked pageis displayed(palo oriboss)Is the deviceon the rightwifi network?Providerelevanttroubleshootinginformation toEngineersCheck theswitch statusin the closestIDFMake sureit’s turnedon andplugged inCheck thenearbyAccessPointsSROs don'thave rightsto exportfootageIt's notsupposedto work Reinstallthesoftware When indoubt,wipe it out Check ifother badgeswork at thecopierCheck if onlyone kind ofdevice isaffectedCheck ifother deviceswork in otherparts of thebuildingCheck fora duplicateuseraccountPut in aticket underSecurity inServiceCatalogCheckScreenRecordingunder PrivacySettingsConfirmthe correctprintqueueIs therea poweroutage?Check ifotherpeople’s jobsshow up atthe copierCheck theprintqueue onthe serverStaffmembernamechange?Checkthe logConfirm theusernameandpasswordare correctDeleteduplicateuseraccountCheck whichblocked pageis displayed(palo oriboss)Is the deviceon the rightwifi network?Providerelevanttroubleshootinginformation toEngineersCheck theswitch statusin the closestIDFMake sureit’s turnedon andplugged inCheck thenearbyAccessPointsSROs don'thave rightsto exportfootageIt's notsupposedto work Reinstallthesoftware When indoubt,wipe it out Check ifother badgeswork at thecopierCheck if onlyone kind ofdevice isaffectedCheck ifother deviceswork in otherparts of thebuildingCheck fora duplicateuseraccountPut in aticket underSecurity inServiceCatalogCheckScreenRecordingunder PrivacySettingsConfirmthe correctprintqueueIs therea poweroutage?Check ifotherpeople’s jobsshow up atthe copier

Troubleshooting - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check the print queue on the server
  2. Staff member name change?
  3. Check the log
  4. Confirm the username and password are correct
  5. Delete duplicate user account
  6. Check which blocked page is displayed (palo or iboss)
  7. Is the device on the right wifi network?
  8. Provide relevant troubleshooting information to Engineers
  9. Check the switch status in the closest IDF
  10. Make sure it’s turned on and plugged in
  11. Check the nearby Access Points
  12. SROs don't have rights to export footage
  13. It's not supposed to work
  14. Reinstall the software
  15. When in doubt, wipe it out
  16. Check if other badges work at the copier
  17. Check if only one kind of device is affected
  18. Check if other devices work in other parts of the building
  19. Check for a duplicate user account
  20. Put in a ticket under Security in Service Catalog
  21. Check Screen Recording under Privacy Settings
  22. Confirm the correct print queue
  23. Is there a power outage?
  24. Check if other people’s jobs show up at the copier