SubmittedFind anAnswergot caughtchewingwhen thephone rangPEXcameback tobite youchattedtechlinewent tobreakon timeLMOM forescalationmisroutedcallfoundtracking forescalatedexpartColdTransferfrom otherteamescalatedexpartcons hungup beforetransferavoided3rdappeal/4thappealhad to ask,"and yourquestionfor me is?" conscalledback fromLMOMread anemail toan agentwentthirdappealsolvedescalationwithtoolkitwentfourthappealtaught anagentsomethingnewRead theuse andcare tothe agentemailworkbinemptynot lateto ameetingread theinstallationguide tothe agentthank youemailfrom consSubmittedFind anAnswergot caughtchewingwhen thephone rangPEXcameback tobite youchattedtechlinewent tobreakon timeLMOM forescalationmisroutedcallfoundtracking forescalatedexpartColdTransferfrom otherteamescalatedexpartcons hungup beforetransferavoided3rdappeal/4thappealhad to ask,"and yourquestionfor me is?" conscalledback fromLMOMread anemail toan agentwentthirdappealsolvedescalationwithtoolkitwentfourthappealtaught anagentsomethingnewRead theuse andcare tothe agentemailworkbinemptynot lateto ameetingread theinstallationguide tothe agentthank youemailfrom cons

LEAD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
G
4
I
5
I
6
O
7
O
8
N
9
B
10
I
11
B
12
O
13
G
14
N
15
G
16
G
17
I
18
N
19
O
20
N
21
O
22
B
23
G
24
B
  1. B-Submitted Find an Answer
  2. I-got caught chewing when the phone rang
  3. G-PEX came back to bite you
  4. I-chatted techline
  5. I-went to break on time
  6. O-LMOM for escalation
  7. O-misrouted call
  8. N-found tracking for escalated expart
  9. B-Cold Transfer from other team
  10. I-escalated expart
  11. B-cons hung up before transfer
  12. O-avoided 3rd appeal/4th appeal
  13. G-had to ask, "and your question for me is?"
  14. N-cons called back from LMOM
  15. G-read an email to an agent
  16. G-went third appeal
  17. I-solved escalation with toolkit
  18. N-went fourth appeal
  19. O-taught an agent something new
  20. N-Read the use and care to the agent
  21. O-email workbin empty
  22. B-not late to a meeting
  23. G-read the installation guide to the agent
  24. B-thank you email from cons