had to ask,"and yourquestionfor me is?" read anemail toan agentSubmittedFind anAnswerwent tobreakon timeread theinstallationguide tothe agentPEXcameback tobite youfoundtracking forescalatedexpartColdTransferfrom otherteamcons hungup beforetransfergot caughtchewingwhen thephone rangnot lateto ameetingchattedtechlineLMOM forescalationemailworkbinemptywentthirdappealmisroutedcallavoided3rdappeal/4thappealthank youemailfrom consRead theuse andcare tothe agentescalatedexparttaught anagentsomethingnewconscalledback fromLMOMsolvedescalationwithtoolkitwentfourthappealhad to ask,"and yourquestionfor me is?" read anemail toan agentSubmittedFind anAnswerwent tobreakon timeread theinstallationguide tothe agentPEXcameback tobite youfoundtracking forescalatedexpartColdTransferfrom otherteamcons hungup beforetransfergot caughtchewingwhen thephone rangnot lateto ameetingchattedtechlineLMOM forescalationemailworkbinemptywentthirdappealmisroutedcallavoided3rdappeal/4thappealthank youemailfrom consRead theuse andcare tothe agentescalatedexparttaught anagentsomethingnewconscalledback fromLMOMsolvedescalationwithtoolkitwentfourthappeal

LEAD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
B
4
I
5
G
6
G
7
N
8
B
9
B
10
I
11
B
12
I
13
O
14
O
15
G
16
O
17
O
18
B
19
N
20
I
21
O
22
N
23
I
24
N
  1. G-had to ask, "and your question for me is?"
  2. G-read an email to an agent
  3. B-Submitted Find an Answer
  4. I-went to break on time
  5. G-read the installation guide to the agent
  6. G-PEX came back to bite you
  7. N-found tracking for escalated expart
  8. B-Cold Transfer from other team
  9. B-cons hung up before transfer
  10. I-got caught chewing when the phone rang
  11. B-not late to a meeting
  12. I-chatted techline
  13. O-LMOM for escalation
  14. O-email workbin empty
  15. G-went third appeal
  16. O-misrouted call
  17. O-avoided 3rd appeal/4th appeal
  18. B-thank you email from cons
  19. N-Read the use and care to the agent
  20. I-escalated expart
  21. O-taught an agent something new
  22. N-cons called back from LMOM
  23. I-solved escalation with toolkit
  24. N-went fourth appeal