read anemail toan agentescalatedexparttaught anagentsomethingnewLMOM forescalationSubmittedFind anAnswerPEXcameback tobite youwentthirdappealemailworkbinemptyhad to ask,"and yourquestionfor me is?" went tobreakon timeRead theuse andcare tothe agentread theinstallationguide tothe agentavoided3rdappeal/4thappealColdTransferfrom otherteamgot caughtchewingwhen thephone rangwentfourthappealchattedtechlineconscalledback fromLMOMmisroutedcallfoundtracking forescalatedexpartthank youemailfrom conscons hungup beforetransfersolvedescalationwithtoolkitnot lateto ameetingread anemail toan agentescalatedexparttaught anagentsomethingnewLMOM forescalationSubmittedFind anAnswerPEXcameback tobite youwentthirdappealemailworkbinemptyhad to ask,"and yourquestionfor me is?" went tobreakon timeRead theuse andcare tothe agentread theinstallationguide tothe agentavoided3rdappeal/4thappealColdTransferfrom otherteamgot caughtchewingwhen thephone rangwentfourthappealchattedtechlineconscalledback fromLMOMmisroutedcallfoundtracking forescalatedexpartthank youemailfrom conscons hungup beforetransfersolvedescalationwithtoolkitnot lateto ameeting

LEAD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
O
4
O
5
B
6
G
7
G
8
O
9
G
10
I
11
N
12
G
13
O
14
B
15
I
16
N
17
I
18
N
19
O
20
N
21
B
22
B
23
I
24
B
  1. G-read an email to an agent
  2. I-escalated expart
  3. O-taught an agent something new
  4. O-LMOM for escalation
  5. B-Submitted Find an Answer
  6. G-PEX came back to bite you
  7. G-went third appeal
  8. O-email workbin empty
  9. G-had to ask, "and your question for me is?"
  10. I-went to break on time
  11. N-Read the use and care to the agent
  12. G-read the installation guide to the agent
  13. O-avoided 3rd appeal/4th appeal
  14. B-Cold Transfer from other team
  15. I-got caught chewing when the phone rang
  16. N-went fourth appeal
  17. I-chatted techline
  18. N-cons called back from LMOM
  19. O-misrouted call
  20. N-found tracking for escalated expart
  21. B-thank you email from cons
  22. B-cons hung up before transfer
  23. I-solved escalation with toolkit
  24. B-not late to a meeting