wentfourthappealColdTransferfrom otherteamnot lateto ameetingemailworkbinemptychattedtechlinewent tobreakon timethank youemailfrom consfoundtracking forescalatedexpartsolvedescalationwithtoolkitread theinstallationguide tothe agentmisroutedcallgot caughtchewingwhen thephone ranghad to ask,"and yourquestionfor me is?" taught anagentsomethingnewread anemail toan agentconscalledback fromLMOMcons hungup beforetransferSubmittedFind anAnswerLMOM forescalationRead theuse andcare tothe agentavoided3rdappeal/4thappealescalatedexpartwentthirdappealPEXcameback tobite youwentfourthappealColdTransferfrom otherteamnot lateto ameetingemailworkbinemptychattedtechlinewent tobreakon timethank youemailfrom consfoundtracking forescalatedexpartsolvedescalationwithtoolkitread theinstallationguide tothe agentmisroutedcallgot caughtchewingwhen thephone ranghad to ask,"and yourquestionfor me is?" taught anagentsomethingnewread anemail toan agentconscalledback fromLMOMcons hungup beforetransferSubmittedFind anAnswerLMOM forescalationRead theuse andcare tothe agentavoided3rdappeal/4thappealescalatedexpartwentthirdappealPEXcameback tobite you

LEAD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
B
4
O
5
I
6
I
7
B
8
N
9
I
10
G
11
O
12
I
13
G
14
O
15
G
16
N
17
B
18
B
19
O
20
N
21
O
22
I
23
G
24
G
  1. N-went fourth appeal
  2. B-Cold Transfer from other team
  3. B-not late to a meeting
  4. O-email workbin empty
  5. I-chatted techline
  6. I-went to break on time
  7. B-thank you email from cons
  8. N-found tracking for escalated expart
  9. I-solved escalation with toolkit
  10. G-read the installation guide to the agent
  11. O-misrouted call
  12. I-got caught chewing when the phone rang
  13. G-had to ask, "and your question for me is?"
  14. O-taught an agent something new
  15. G-read an email to an agent
  16. N-cons called back from LMOM
  17. B-cons hung up before transfer
  18. B-Submitted Find an Answer
  19. O-LMOM for escalation
  20. N-Read the use and care to the agent
  21. O-avoided 3rd appeal/4th appeal
  22. I-escalated expart
  23. G-went third appeal
  24. G-PEX came back to bite you