LMOM for escalation avoided 3rd appeal/4th appeal got caught chewing when the phone rang went fourth appeal thank you email from cons Cold Transfer from other team Read the use and care to the agent found tracking for escalated expart misrouted call chatted techline not late to a meeting escalated expart email workbin empty Submitted Find an Answer cons called back from LMOM read the installation guide to the agent PEX came back to bite you went to break on time solved escalation with toolkit taught an agent something new read an email to an agent cons hung up before transfer had to ask, "and your question for me is?" went third appeal LMOM for escalation avoided 3rd appeal/4th appeal got caught chewing when the phone rang went fourth appeal thank you email from cons Cold Transfer from other team Read the use and care to the agent found tracking for escalated expart misrouted call chatted techline not late to a meeting escalated expart email workbin empty Submitted Find an Answer cons called back from LMOM read the installation guide to the agent PEX came back to bite you went to break on time solved escalation with toolkit taught an agent something new read an email to an agent cons hung up before transfer had to ask, "and your question for me is?" went third appeal
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-LMOM for escalation
O-avoided 3rd appeal/4th appeal
I-got caught chewing when the phone rang
N-went fourth appeal
B-thank you email from cons
B-Cold Transfer from other team
N-Read the use and care to the agent
N-found tracking for escalated expart
O-misrouted call
I-chatted techline
B-not late to a meeting
I-escalated expart
O-email workbin empty
B-Submitted Find an Answer
N-cons called back from LMOM
G-read the installation guide to the agent
G-PEX came back to bite you
I-went to break on time
I-solved escalation with toolkit
O-taught an agent something new
G-read an email to an agent
B-cons hung up before transfer
G-had to ask, "and your question for me is?"
G-went third appeal