escalatedexpartread theinstallationguide tothe agentRead theuse andcare tothe agentsolvedescalationwithtoolkitcons hungup beforetransferwentthirdappealread anemail toan agenthad to ask,"and yourquestionfor me is?" went tobreakon timeLMOM forescalationthank youemailfrom consemailworkbinemptyavoided3rdappeal/4thappealchattedtechlinefoundtracking forescalatedexpartmisroutedcallwentfourthappealtaught anagentsomethingnewnot lateto ameetingPEXcameback tobite youSubmittedFind anAnswerColdTransferfrom otherteamconscalledback fromLMOMgot caughtchewingwhen thephone rangescalatedexpartread theinstallationguide tothe agentRead theuse andcare tothe agentsolvedescalationwithtoolkitcons hungup beforetransferwentthirdappealread anemail toan agenthad to ask,"and yourquestionfor me is?" went tobreakon timeLMOM forescalationthank youemailfrom consemailworkbinemptyavoided3rdappeal/4thappealchattedtechlinefoundtracking forescalatedexpartmisroutedcallwentfourthappealtaught anagentsomethingnewnot lateto ameetingPEXcameback tobite youSubmittedFind anAnswerColdTransferfrom otherteamconscalledback fromLMOMgot caughtchewingwhen thephone rang

LEAD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
N
4
I
5
B
6
G
7
G
8
G
9
I
10
O
11
B
12
O
13
O
14
I
15
N
16
O
17
N
18
O
19
B
20
G
21
B
22
B
23
N
24
I
  1. I-escalated expart
  2. G-read the installation guide to the agent
  3. N-Read the use and care to the agent
  4. I-solved escalation with toolkit
  5. B-cons hung up before transfer
  6. G-went third appeal
  7. G-read an email to an agent
  8. G-had to ask, "and your question for me is?"
  9. I-went to break on time
  10. O-LMOM for escalation
  11. B-thank you email from cons
  12. O-email workbin empty
  13. O-avoided 3rd appeal/4th appeal
  14. I-chatted techline
  15. N-found tracking for escalated expart
  16. O-misrouted call
  17. N-went fourth appeal
  18. O-taught an agent something new
  19. B-not late to a meeting
  20. G-PEX came back to bite you
  21. B-Submitted Find an Answer
  22. B-Cold Transfer from other team
  23. N-cons called back from LMOM
  24. I-got caught chewing when the phone rang