not late to a meeting LMOM for escalation Cold Transfer from other team cons hung up before transfer taught an agent something new went third appeal read an email to an agent read the installation guide to the agent Submitted Find an Answer solved escalation with toolkit email workbin empty Read the use and care to the agent had to ask, "and your question for me is?" thank you email from cons cons called back from LMOM chatted techline found tracking for escalated expart got caught chewing when the phone rang went to break on time escalated expart misrouted call avoided 3rd appeal/4th appeal PEX came back to bite you went fourth appeal not late to a meeting LMOM for escalation Cold Transfer from other team cons hung up before transfer taught an agent something new went third appeal read an email to an agent read the installation guide to the agent Submitted Find an Answer solved escalation with toolkit email workbin empty Read the use and care to the agent had to ask, "and your question for me is?" thank you email from cons cons called back from LMOM chatted techline found tracking for escalated expart got caught chewing when the phone rang went to break on time escalated expart misrouted call avoided 3rd appeal/4th appeal PEX came back to bite you went fourth appeal
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-not late to a meeting
O-LMOM for escalation
B-Cold Transfer from other team
B-cons hung up before transfer
O-taught an agent something new
G-went third appeal
G-read an email to an agent
G-read the installation guide to the agent
B-Submitted Find an Answer
I-solved escalation with toolkit
O-email workbin empty
N-Read the use and care to the agent
G-had to ask, "and your question for me is?"
B-thank you email from cons
N-cons called back from LMOM
I-chatted techline
N-found tracking for escalated expart
I-got caught chewing when the phone rang
I-went to break on time
I-escalated expart
O-misrouted call
O-avoided 3rd appeal/4th appeal
G-PEX came back to bite you
N-went fourth appeal