escalated expart read the installation guide to the agent Read the use and care to the agent solved escalation with toolkit cons hung up before transfer went third appeal read an email to an agent had to ask, "and your question for me is?" went to break on time LMOM for escalation thank you email from cons email workbin empty avoided 3rd appeal/4th appeal chatted techline found tracking for escalated expart misrouted call went fourth appeal taught an agent something new not late to a meeting PEX came back to bite you Submitted Find an Answer Cold Transfer from other team cons called back from LMOM got caught chewing when the phone rang escalated expart read the installation guide to the agent Read the use and care to the agent solved escalation with toolkit cons hung up before transfer went third appeal read an email to an agent had to ask, "and your question for me is?" went to break on time LMOM for escalation thank you email from cons email workbin empty avoided 3rd appeal/4th appeal chatted techline found tracking for escalated expart misrouted call went fourth appeal taught an agent something new not late to a meeting PEX came back to bite you Submitted Find an Answer Cold Transfer from other team cons called back from LMOM got caught chewing when the phone rang
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-escalated expart
G-read the installation guide to the agent
N-Read the use and care to the agent
I-solved escalation with toolkit
B-cons hung up before transfer
G-went third appeal
G-read an email to an agent
G-had to ask, "and your question for me is?"
I-went to break on time
O-LMOM for escalation
B-thank you email from cons
O-email workbin empty
O-avoided 3rd appeal/4th appeal
I-chatted techline
N-found tracking for escalated expart
O-misrouted call
N-went fourth appeal
O-taught an agent something new
B-not late to a meeting
G-PEX came back to bite you
B-Submitted Find an Answer
B-Cold Transfer from other team
N-cons called back from LMOM
I-got caught chewing when the phone rang