LMOM forescalationavoided3rdappeal/4thappealgot caughtchewingwhen thephone rangwentfourthappealthank youemailfrom consColdTransferfrom otherteamRead theuse andcare tothe agentfoundtracking forescalatedexpartmisroutedcallchattedtechlinenot lateto ameetingescalatedexpartemailworkbinemptySubmittedFind anAnswerconscalledback fromLMOMread theinstallationguide tothe agentPEXcameback tobite youwent tobreakon timesolvedescalationwithtoolkittaught anagentsomethingnewread anemail toan agentcons hungup beforetransferhad to ask,"and yourquestionfor me is?" wentthirdappealLMOM forescalationavoided3rdappeal/4thappealgot caughtchewingwhen thephone rangwentfourthappealthank youemailfrom consColdTransferfrom otherteamRead theuse andcare tothe agentfoundtracking forescalatedexpartmisroutedcallchattedtechlinenot lateto ameetingescalatedexpartemailworkbinemptySubmittedFind anAnswerconscalledback fromLMOMread theinstallationguide tothe agentPEXcameback tobite youwent tobreakon timesolvedescalationwithtoolkittaught anagentsomethingnewread anemail toan agentcons hungup beforetransferhad to ask,"and yourquestionfor me is?" wentthirdappeal

LEAD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
I
4
N
5
B
6
B
7
N
8
N
9
O
10
I
11
B
12
I
13
O
14
B
15
N
16
G
17
G
18
I
19
I
20
O
21
G
22
B
23
G
24
G
  1. O-LMOM for escalation
  2. O-avoided 3rd appeal/4th appeal
  3. I-got caught chewing when the phone rang
  4. N-went fourth appeal
  5. B-thank you email from cons
  6. B-Cold Transfer from other team
  7. N-Read the use and care to the agent
  8. N-found tracking for escalated expart
  9. O-misrouted call
  10. I-chatted techline
  11. B-not late to a meeting
  12. I-escalated expart
  13. O-email workbin empty
  14. B-Submitted Find an Answer
  15. N-cons called back from LMOM
  16. G-read the installation guide to the agent
  17. G-PEX came back to bite you
  18. I-went to break on time
  19. I-solved escalation with toolkit
  20. O-taught an agent something new
  21. G-read an email to an agent
  22. B-cons hung up before transfer
  23. G-had to ask, "and your question for me is?"
  24. G-went third appeal