misroutedcallwent tobreakon timeread anemail toan agenthad to ask,"and yourquestionfor me is?" SubmittedFind anAnswerRead theuse andcare tothe agentemailworkbinemptysolvedescalationwithtoolkitLMOM forescalationchattedtechlinethank youemailfrom conswentfourthappealwentthirdappealescalatedexpartavoided3rdappeal/4thappealPEXcameback tobite yougot caughtchewingwhen thephone rangread theinstallationguide tothe agentColdTransferfrom otherteamconscalledback fromLMOMfoundtracking forescalatedexpartcons hungup beforetransfernot lateto ameetingtaught anagentsomethingnewmisroutedcallwent tobreakon timeread anemail toan agenthad to ask,"and yourquestionfor me is?" SubmittedFind anAnswerRead theuse andcare tothe agentemailworkbinemptysolvedescalationwithtoolkitLMOM forescalationchattedtechlinethank youemailfrom conswentfourthappealwentthirdappealescalatedexpartavoided3rdappeal/4thappealPEXcameback tobite yougot caughtchewingwhen thephone rangread theinstallationguide tothe agentColdTransferfrom otherteamconscalledback fromLMOMfoundtracking forescalatedexpartcons hungup beforetransfernot lateto ameetingtaught anagentsomethingnew

LEAD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
G
4
G
5
B
6
N
7
O
8
I
9
O
10
I
11
B
12
N
13
G
14
I
15
O
16
G
17
I
18
G
19
B
20
N
21
N
22
B
23
B
24
O
  1. O-misrouted call
  2. I-went to break on time
  3. G-read an email to an agent
  4. G-had to ask, "and your question for me is?"
  5. B-Submitted Find an Answer
  6. N-Read the use and care to the agent
  7. O-email workbin empty
  8. I-solved escalation with toolkit
  9. O-LMOM for escalation
  10. I-chatted techline
  11. B-thank you email from cons
  12. N-went fourth appeal
  13. G-went third appeal
  14. I-escalated expart
  15. O-avoided 3rd appeal/4th appeal
  16. G-PEX came back to bite you
  17. I-got caught chewing when the phone rang
  18. G-read the installation guide to the agent
  19. B-Cold Transfer from other team
  20. N-cons called back from LMOM
  21. N-found tracking for escalated expart
  22. B-cons hung up before transfer
  23. B-not late to a meeting
  24. O-taught an agent something new