got caughtchewingwhen thephone rangSubmittedFind anAnsweravoided3rdappeal/4thappealfoundtracking forescalatedexpartread anemail toan agentmisroutedcallcons hungup beforetransferColdTransferfrom otherteamemailworkbinemptyhad to ask,"and yourquestionfor me is?" Read theuse andcare tothe agenttaught anagentsomethingnewwent tobreakon timeescalatedexpartread theinstallationguide tothe agentthank youemailfrom consPEXcameback tobite youwentthirdappealsolvedescalationwithtoolkitconscalledback fromLMOMwentfourthappealLMOM forescalationnot lateto ameetingchattedtechlinegot caughtchewingwhen thephone rangSubmittedFind anAnsweravoided3rdappeal/4thappealfoundtracking forescalatedexpartread anemail toan agentmisroutedcallcons hungup beforetransferColdTransferfrom otherteamemailworkbinemptyhad to ask,"and yourquestionfor me is?" Read theuse andcare tothe agenttaught anagentsomethingnewwent tobreakon timeescalatedexpartread theinstallationguide tothe agentthank youemailfrom consPEXcameback tobite youwentthirdappealsolvedescalationwithtoolkitconscalledback fromLMOMwentfourthappealLMOM forescalationnot lateto ameetingchattedtechline

LEAD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
O
4
N
5
G
6
O
7
B
8
B
9
O
10
G
11
N
12
O
13
I
14
I
15
G
16
B
17
G
18
G
19
I
20
N
21
N
22
O
23
B
24
I
  1. I-got caught chewing when the phone rang
  2. B-Submitted Find an Answer
  3. O-avoided 3rd appeal/4th appeal
  4. N-found tracking for escalated expart
  5. G-read an email to an agent
  6. O-misrouted call
  7. B-cons hung up before transfer
  8. B-Cold Transfer from other team
  9. O-email workbin empty
  10. G-had to ask, "and your question for me is?"
  11. N-Read the use and care to the agent
  12. O-taught an agent something new
  13. I-went to break on time
  14. I-escalated expart
  15. G-read the installation guide to the agent
  16. B-thank you email from cons
  17. G-PEX came back to bite you
  18. G-went third appeal
  19. I-solved escalation with toolkit
  20. N-cons called back from LMOM
  21. N-went fourth appeal
  22. O-LMOM for escalation
  23. B-not late to a meeting
  24. I-chatted techline