PEXcameback tobite youcons hungup beforetransferwent tobreakon timethank youemailfrom consnot lateto ameetingfoundtracking forescalatedexpartwentthirdappealhad to ask,"and yourquestionfor me is?" read theinstallationguide tothe agentwentfourthappealread anemail toan agenttaught anagentsomethingnewLMOM forescalationchattedtechlineescalatedexpartgot caughtchewingwhen thephone rangemailworkbinemptySubmittedFind anAnsweravoided3rdappeal/4thappealColdTransferfrom otherteammisroutedcallconscalledback fromLMOMsolvedescalationwithtoolkitRead theuse andcare tothe agentPEXcameback tobite youcons hungup beforetransferwent tobreakon timethank youemailfrom consnot lateto ameetingfoundtracking forescalatedexpartwentthirdappealhad to ask,"and yourquestionfor me is?" read theinstallationguide tothe agentwentfourthappealread anemail toan agenttaught anagentsomethingnewLMOM forescalationchattedtechlineescalatedexpartgot caughtchewingwhen thephone rangemailworkbinemptySubmittedFind anAnsweravoided3rdappeal/4thappealColdTransferfrom otherteammisroutedcallconscalledback fromLMOMsolvedescalationwithtoolkitRead theuse andcare tothe agent

LEAD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
I
4
B
5
B
6
N
7
G
8
G
9
G
10
N
11
G
12
O
13
O
14
I
15
I
16
I
17
O
18
B
19
O
20
B
21
O
22
N
23
I
24
N
  1. G-PEX came back to bite you
  2. B-cons hung up before transfer
  3. I-went to break on time
  4. B-thank you email from cons
  5. B-not late to a meeting
  6. N-found tracking for escalated expart
  7. G-went third appeal
  8. G-had to ask, "and your question for me is?"
  9. G-read the installation guide to the agent
  10. N-went fourth appeal
  11. G-read an email to an agent
  12. O-taught an agent something new
  13. O-LMOM for escalation
  14. I-chatted techline
  15. I-escalated expart
  16. I-got caught chewing when the phone rang
  17. O-email workbin empty
  18. B-Submitted Find an Answer
  19. O-avoided 3rd appeal/4th appeal
  20. B-Cold Transfer from other team
  21. O-misrouted call
  22. N-cons called back from LMOM
  23. I-solved escalation with toolkit
  24. N-Read the use and care to the agent