got caughtchewingwhen thephone rangPEXcameback tobite youfoundtracking forescalatedexpartRead theuse andcare tothe agentavoided3rdappeal/4thappealSubmittedFind anAnswerhad to ask,"and yourquestionfor me is?" wentthirdappealwent tobreakon timesolvedescalationwithtoolkitchattedtechlinewentfourthappealread anemail toan agentread theinstallationguide tothe agentcons hungup beforetransfertaught anagentsomethingnewnot lateto ameetingemailworkbinemptyescalatedexpartColdTransferfrom otherteamLMOM forescalationconscalledback fromLMOMthank youemailfrom consmisroutedcallgot caughtchewingwhen thephone rangPEXcameback tobite youfoundtracking forescalatedexpartRead theuse andcare tothe agentavoided3rdappeal/4thappealSubmittedFind anAnswerhad to ask,"and yourquestionfor me is?" wentthirdappealwent tobreakon timesolvedescalationwithtoolkitchattedtechlinewentfourthappealread anemail toan agentread theinstallationguide tothe agentcons hungup beforetransfertaught anagentsomethingnewnot lateto ameetingemailworkbinemptyescalatedexpartColdTransferfrom otherteamLMOM forescalationconscalledback fromLMOMthank youemailfrom consmisroutedcall

LEAD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
N
4
N
5
O
6
B
7
G
8
G
9
I
10
I
11
I
12
N
13
G
14
G
15
B
16
O
17
B
18
O
19
I
20
B
21
O
22
N
23
B
24
O
  1. I-got caught chewing when the phone rang
  2. G-PEX came back to bite you
  3. N-found tracking for escalated expart
  4. N-Read the use and care to the agent
  5. O-avoided 3rd appeal/4th appeal
  6. B-Submitted Find an Answer
  7. G-had to ask, "and your question for me is?"
  8. G-went third appeal
  9. I-went to break on time
  10. I-solved escalation with toolkit
  11. I-chatted techline
  12. N-went fourth appeal
  13. G-read an email to an agent
  14. G-read the installation guide to the agent
  15. B-cons hung up before transfer
  16. O-taught an agent something new
  17. B-not late to a meeting
  18. O-email workbin empty
  19. I-escalated expart
  20. B-Cold Transfer from other team
  21. O-LMOM for escalation
  22. N-cons called back from LMOM
  23. B-thank you email from cons
  24. O-misrouted call