went tobreakon timecons hungup beforetransfertaught anagentsomethingnewsolvedescalationwithtoolkitRead theuse andcare tothe agenthad to ask,"and yourquestionfor me is?" LMOM forescalationPEXcameback tobite youread theinstallationguide tothe agentconscalledback fromLMOMgot caughtchewingwhen thephone rangemailworkbinemptywentthirdappealavoided3rdappeal/4thappealthank youemailfrom consescalatedexpartColdTransferfrom otherteamSubmittedFind anAnswerfoundtracking forescalatedexpartnot lateto ameetingchattedtechlinemisroutedcallread anemail toan agentwentfourthappealwent tobreakon timecons hungup beforetransfertaught anagentsomethingnewsolvedescalationwithtoolkitRead theuse andcare tothe agenthad to ask,"and yourquestionfor me is?" LMOM forescalationPEXcameback tobite youread theinstallationguide tothe agentconscalledback fromLMOMgot caughtchewingwhen thephone rangemailworkbinemptywentthirdappealavoided3rdappeal/4thappealthank youemailfrom consescalatedexpartColdTransferfrom otherteamSubmittedFind anAnswerfoundtracking forescalatedexpartnot lateto ameetingchattedtechlinemisroutedcallread anemail toan agentwentfourthappeal

LEAD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
O
4
I
5
N
6
G
7
O
8
G
9
G
10
N
11
I
12
O
13
G
14
O
15
B
16
I
17
B
18
B
19
N
20
B
21
I
22
O
23
G
24
N
  1. I-went to break on time
  2. B-cons hung up before transfer
  3. O-taught an agent something new
  4. I-solved escalation with toolkit
  5. N-Read the use and care to the agent
  6. G-had to ask, "and your question for me is?"
  7. O-LMOM for escalation
  8. G-PEX came back to bite you
  9. G-read the installation guide to the agent
  10. N-cons called back from LMOM
  11. I-got caught chewing when the phone rang
  12. O-email workbin empty
  13. G-went third appeal
  14. O-avoided 3rd appeal/4th appeal
  15. B-thank you email from cons
  16. I-escalated expart
  17. B-Cold Transfer from other team
  18. B-Submitted Find an Answer
  19. N-found tracking for escalated expart
  20. B-not late to a meeting
  21. I-chatted techline
  22. O-misrouted call
  23. G-read an email to an agent
  24. N-went fourth appeal