LMOM forescalationhad to ask,"and yourquestionfor me is?" read theinstallationguide tothe agentconscalledback fromLMOMnot lateto ameetingColdTransferfrom otherteamfoundtracking forescalatedexpartSubmittedFind anAnswergot caughtchewingwhen thephone rangmisroutedcallavoided3rdappeal/4thappealchattedtechlinetaught anagentsomethingnewcons hungup beforetransferwentfourthappealthank youemailfrom conswentthirdappealread anemail toan agentwent tobreakon timesolvedescalationwithtoolkitPEXcameback tobite youRead theuse andcare tothe agentescalatedexpartemailworkbinemptyLMOM forescalationhad to ask,"and yourquestionfor me is?" read theinstallationguide tothe agentconscalledback fromLMOMnot lateto ameetingColdTransferfrom otherteamfoundtracking forescalatedexpartSubmittedFind anAnswergot caughtchewingwhen thephone rangmisroutedcallavoided3rdappeal/4thappealchattedtechlinetaught anagentsomethingnewcons hungup beforetransferwentfourthappealthank youemailfrom conswentthirdappealread anemail toan agentwent tobreakon timesolvedescalationwithtoolkitPEXcameback tobite youRead theuse andcare tothe agentescalatedexpartemailworkbinempty

LEAD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
G
4
N
5
B
6
B
7
N
8
B
9
I
10
O
11
O
12
I
13
O
14
B
15
N
16
B
17
G
18
G
19
I
20
I
21
G
22
N
23
I
24
O
  1. O-LMOM for escalation
  2. G-had to ask, "and your question for me is?"
  3. G-read the installation guide to the agent
  4. N-cons called back from LMOM
  5. B-not late to a meeting
  6. B-Cold Transfer from other team
  7. N-found tracking for escalated expart
  8. B-Submitted Find an Answer
  9. I-got caught chewing when the phone rang
  10. O-misrouted call
  11. O-avoided 3rd appeal/4th appeal
  12. I-chatted techline
  13. O-taught an agent something new
  14. B-cons hung up before transfer
  15. N-went fourth appeal
  16. B-thank you email from cons
  17. G-went third appeal
  18. G-read an email to an agent
  19. I-went to break on time
  20. I-solved escalation with toolkit
  21. G-PEX came back to bite you
  22. N-Read the use and care to the agent
  23. I-escalated expart
  24. O-email workbin empty