went tobreakon timefoundtracking forescalatedexpartconscalledback fromLMOMRead theuse andcare tothe agentLMOM forescalationsolvedescalationwithtoolkitemailworkbinemptymisroutedcallavoided3rdappeal/4thappealcons hungup beforetransferPEXcameback tobite youwentthirdappealread theinstallationguide tothe agentescalatedexpartwentfourthappealread anemail toan agentchattedtechlinehad to ask,"and yourquestionfor me is?" taught anagentsomethingnewSubmittedFind anAnswerthank youemailfrom consColdTransferfrom otherteamgot caughtchewingwhen thephone rangnot lateto ameetingwent tobreakon timefoundtracking forescalatedexpartconscalledback fromLMOMRead theuse andcare tothe agentLMOM forescalationsolvedescalationwithtoolkitemailworkbinemptymisroutedcallavoided3rdappeal/4thappealcons hungup beforetransferPEXcameback tobite youwentthirdappealread theinstallationguide tothe agentescalatedexpartwentfourthappealread anemail toan agentchattedtechlinehad to ask,"and yourquestionfor me is?" taught anagentsomethingnewSubmittedFind anAnswerthank youemailfrom consColdTransferfrom otherteamgot caughtchewingwhen thephone rangnot lateto ameeting

LEAD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
N
4
N
5
O
6
I
7
O
8
O
9
O
10
B
11
G
12
G
13
G
14
I
15
N
16
G
17
I
18
G
19
O
20
B
21
B
22
B
23
I
24
B
  1. I-went to break on time
  2. N-found tracking for escalated expart
  3. N-cons called back from LMOM
  4. N-Read the use and care to the agent
  5. O-LMOM for escalation
  6. I-solved escalation with toolkit
  7. O-email workbin empty
  8. O-misrouted call
  9. O-avoided 3rd appeal/4th appeal
  10. B-cons hung up before transfer
  11. G-PEX came back to bite you
  12. G-went third appeal
  13. G-read the installation guide to the agent
  14. I-escalated expart
  15. N-went fourth appeal
  16. G-read an email to an agent
  17. I-chatted techline
  18. G-had to ask, "and your question for me is?"
  19. O-taught an agent something new
  20. B-Submitted Find an Answer
  21. B-thank you email from cons
  22. B-Cold Transfer from other team
  23. I-got caught chewing when the phone rang
  24. B-not late to a meeting