went tobreakon timeread anemail toan agenttaught anagentsomethingnewread theinstallationguide tothe agentemailworkbinemptySubmittedFind anAnswerconscalledback fromLMOMsolvedescalationwithtoolkitnot lateto ameetingcons hungup beforetransferwentthirdappealwentfourthappealmisroutedcallColdTransferfrom otherteamgot caughtchewingwhen thephone rangRead theuse andcare tothe agentescalatedexpartPEXcameback tobite youchattedtechlinefoundtracking forescalatedexparthad to ask,"and yourquestionfor me is?" LMOM forescalationavoided3rdappeal/4thappealthank youemailfrom conswent tobreakon timeread anemail toan agenttaught anagentsomethingnewread theinstallationguide tothe agentemailworkbinemptySubmittedFind anAnswerconscalledback fromLMOMsolvedescalationwithtoolkitnot lateto ameetingcons hungup beforetransferwentthirdappealwentfourthappealmisroutedcallColdTransferfrom otherteamgot caughtchewingwhen thephone rangRead theuse andcare tothe agentescalatedexpartPEXcameback tobite youchattedtechlinefoundtracking forescalatedexparthad to ask,"and yourquestionfor me is?" LMOM forescalationavoided3rdappeal/4thappealthank youemailfrom cons

LEAD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
O
4
G
5
O
6
B
7
N
8
I
9
B
10
B
11
G
12
N
13
O
14
B
15
I
16
N
17
I
18
G
19
I
20
N
21
G
22
O
23
O
24
B
  1. I-went to break on time
  2. G-read an email to an agent
  3. O-taught an agent something new
  4. G-read the installation guide to the agent
  5. O-email workbin empty
  6. B-Submitted Find an Answer
  7. N-cons called back from LMOM
  8. I-solved escalation with toolkit
  9. B-not late to a meeting
  10. B-cons hung up before transfer
  11. G-went third appeal
  12. N-went fourth appeal
  13. O-misrouted call
  14. B-Cold Transfer from other team
  15. I-got caught chewing when the phone rang
  16. N-Read the use and care to the agent
  17. I-escalated expart
  18. G-PEX came back to bite you
  19. I-chatted techline
  20. N-found tracking for escalated expart
  21. G-had to ask, "and your question for me is?"
  22. O-LMOM for escalation
  23. O-avoided 3rd appeal/4th appeal
  24. B-thank you email from cons