SubmittedFind anAnswerLMOM forescalationsolvedescalationwithtoolkitcons hungup beforetransferwent tobreakon timePEXcameback tobite youtaught anagentsomethingnewnot lateto ameetingescalatedexpartwentfourthappealemailworkbinemptywentthirdappealRead theuse andcare tothe agentgot caughtchewingwhen thephone rangavoided3rdappeal/4thappealchattedtechlineColdTransferfrom otherteamfoundtracking forescalatedexpartread theinstallationguide tothe agenthad to ask,"and yourquestionfor me is?" misroutedcallthank youemailfrom consconscalledback fromLMOMread anemail toan agentSubmittedFind anAnswerLMOM forescalationsolvedescalationwithtoolkitcons hungup beforetransferwent tobreakon timePEXcameback tobite youtaught anagentsomethingnewnot lateto ameetingescalatedexpartwentfourthappealemailworkbinemptywentthirdappealRead theuse andcare tothe agentgot caughtchewingwhen thephone rangavoided3rdappeal/4thappealchattedtechlineColdTransferfrom otherteamfoundtracking forescalatedexpartread theinstallationguide tothe agenthad to ask,"and yourquestionfor me is?" misroutedcallthank youemailfrom consconscalledback fromLMOMread anemail toan agent

LEAD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
I
4
B
5
I
6
G
7
O
8
B
9
I
10
N
11
O
12
G
13
N
14
I
15
O
16
I
17
B
18
N
19
G
20
G
21
O
22
B
23
N
24
G
  1. B-Submitted Find an Answer
  2. O-LMOM for escalation
  3. I-solved escalation with toolkit
  4. B-cons hung up before transfer
  5. I-went to break on time
  6. G-PEX came back to bite you
  7. O-taught an agent something new
  8. B-not late to a meeting
  9. I-escalated expart
  10. N-went fourth appeal
  11. O-email workbin empty
  12. G-went third appeal
  13. N-Read the use and care to the agent
  14. I-got caught chewing when the phone rang
  15. O-avoided 3rd appeal/4th appeal
  16. I-chatted techline
  17. B-Cold Transfer from other team
  18. N-found tracking for escalated expart
  19. G-read the installation guide to the agent
  20. G-had to ask, "and your question for me is?"
  21. O-misrouted call
  22. B-thank you email from cons
  23. N-cons called back from LMOM
  24. G-read an email to an agent