This bingo card has a free space and 24 words: Cold Transfer from other team, got caught chewing when the phone rang, Read the use and care to the agent, PEX came back to bite you, misrouted call, cons hung up before transfer, solved escalation with toolkit, found tracking for escalated expart, went third appeal, LMOM for escalation, thank you email from cons, escalated expart, had to ask, "and your question for me is?", taught an agent something new, Submitted Find an Answer, chatted techline, went fourth appeal, read the installation guide to the agent, email workbin empty, not late to a meeting, went to break on time, cons called back from LMOM, read an email to an agent and avoided 3rd appeal/4th appeal.
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