We trust thatyou will findthis asatisfactoryresponse. I haveescalated thisissue toseniormanagement.On behalf ofthe company,please acceptour sincerestapologies for[the issue].We valueyourcustom.I will contactyou on [date]when I havemoreinformation.Free!I am so sorryfor theinconveniencecaused.We willendeavour tofind out what’scausing [theproblem].If you’re notcompletelysatisfied, donot hesitate tocontact me.We arehappy to giveyou a refund[or areplacement].I am gratefulthat youbrought [theissue] to ourattention.I assure youthat we takecustomerfeedbackseriously.Right now,we areworking on[theproblem].We trust thatyou will findthis asatisfactoryresponse.I haveescalated thisissue toseniormanagement.On behalf ofthe company,please acceptour sincerestapologies for[the issue].We valueyourcustom.I will contactyou on [date]when I havemoreinformation.Free!I am so sorryfor theinconveniencecaused.We willendeavour tofind out what’scausing [theproblem].If you’re notcompletelysatisfied, donot hesitate tocontact me.We arehappy to giveyou a refund[or areplacement].I am gratefulthat youbrought [theissue] to ourattention.I assure youthat we takecustomerfeedbackseriously.Right now,we areworking on[theproblem].

Responses to complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We trust that you will find this a satisfactory response.
  2. I have escalated this issue to senior management.
  3. On behalf of the company, please accept our sincerest apologies for [the issue].
  4. We value your custom.
  5. I will contact you on [date] when I have more information.
  6. Free!
  7. I am so sorry for the inconvenience caused.
  8. We will endeavour to find out what’s causing [the problem].
  9. If you’re not completely satisfied, do not hesitate to contact me.
  10. We are happy to give you a refund [or a replacement].
  11. I am grateful that you brought [the issue] to our attention.
  12. I assure you that we take customer feedback seriously.
  13. Right now, we are working on [the problem].