Free!We trust thatyou will findthis asatisfactoryresponse.I am gratefulthat youbrought [theissue] to ourattention.I assure youthat we takecustomerfeedbackseriously.On behalf ofthe company,please acceptour sincerestapologies for[the issue]. I haveescalated thisissue toseniormanagement.I am so sorryfor theinconveniencecaused.If you’re notcompletelysatisfied, donot hesitate tocontact me.We willendeavour tofind out what’scausing [theproblem].I will contactyou on [date]when I havemoreinformation.We valueyourcustom.We arehappy to giveyou a refund[or areplacement].Right now,we areworking on[theproblem].Free!We trust thatyou will findthis asatisfactoryresponse.I am gratefulthat youbrought [theissue] to ourattention.I assure youthat we takecustomerfeedbackseriously.On behalf ofthe company,please acceptour sincerestapologies for[the issue].I haveescalated thisissue toseniormanagement.I am so sorryfor theinconveniencecaused.If you’re notcompletelysatisfied, donot hesitate tocontact me.We willendeavour tofind out what’scausing [theproblem].I will contactyou on [date]when I havemoreinformation.We valueyourcustom.We arehappy to giveyou a refund[or areplacement].Right now,we areworking on[theproblem].

Responses to complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. We trust that you will find this a satisfactory response.
  3. I am grateful that you brought [the issue] to our attention.
  4. I assure you that we take customer feedback seriously.
  5. On behalf of the company, please accept our sincerest apologies for [the issue].
  6. I have escalated this issue to senior management.
  7. I am so sorry for the inconvenience caused.
  8. If you’re not completely satisfied, do not hesitate to contact me.
  9. We will endeavour to find out what’s causing [the problem].
  10. I will contact you on [date] when I have more information.
  11. We value your custom.
  12. We are happy to give you a refund [or a replacement].
  13. Right now, we are working on [the problem].