We willendeavour tofind out what’scausing [theproblem].We arehappy to giveyou a refund[or areplacement].Free!On behalf ofthe company,please acceptour sincerestapologies for[the issue].I assure youthat we takecustomerfeedbackseriously.We trust thatyou will findthis asatisfactoryresponse.If you’re notcompletelysatisfied, donot hesitate tocontact me. I am so sorryfor theinconveniencecaused.Right now,we areworking on[theproblem].I am gratefulthat youbrought [theissue] to ourattention.We valueyourcustom.I haveescalated thisissue toseniormanagement.I will contactyou on [date]when I havemoreinformation.We willendeavour tofind out what’scausing [theproblem].We arehappy to giveyou a refund[or areplacement].Free!On behalf ofthe company,please acceptour sincerestapologies for[the issue].I assure youthat we takecustomerfeedbackseriously.We trust thatyou will findthis asatisfactoryresponse.If you’re notcompletelysatisfied, donot hesitate tocontact me.I am so sorryfor theinconveniencecaused.Right now,we areworking on[theproblem].I am gratefulthat youbrought [theissue] to ourattention.We valueyourcustom.I haveescalated thisissue toseniormanagement.I will contactyou on [date]when I havemoreinformation.

Responses to complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We will endeavour to find out what’s causing [the problem].
  2. We are happy to give you a refund [or a replacement].
  3. Free!
  4. On behalf of the company, please accept our sincerest apologies for [the issue].
  5. I assure you that we take customer feedback seriously.
  6. We trust that you will find this a satisfactory response.
  7. If you’re not completely satisfied, do not hesitate to contact me.
  8. I am so sorry for the inconvenience caused.
  9. Right now, we are working on [the problem].
  10. I am grateful that you brought [the issue] to our attention.
  11. We value your custom.
  12. I have escalated this issue to senior management.
  13. I will contact you on [date] when I have more information.