I haveescalated thisissue toseniormanagement.I will contactyou on [date]when I havemoreinformation.If you’re notcompletelysatisfied, donot hesitate tocontact me.I am so sorryfor theinconveniencecaused.We trust thatyou will findthis asatisfactoryresponse.On behalf ofthe company,please acceptour sincerestapologies for[the issue].We valueyourcustom.We arehappy to giveyou a refund[or areplacement].Right now,we areworking on[theproblem].Free!I am gratefulthat youbrought [theissue] to ourattention.We willendeavour tofind out what’scausing [theproblem].I assure youthat we takecustomerfeedbackseriously.I haveescalated thisissue toseniormanagement.I will contactyou on [date]when I havemoreinformation.If you’re notcompletelysatisfied, donot hesitate tocontact me.I am so sorryfor theinconveniencecaused.We trust thatyou will findthis asatisfactoryresponse.On behalf ofthe company,please acceptour sincerestapologies for[the issue].We valueyourcustom.We arehappy to giveyou a refund[or areplacement].Right now,we areworking on[theproblem].Free!I am gratefulthat youbrought [theissue] to ourattention.We willendeavour tofind out what’scausing [theproblem].I assure youthat we takecustomerfeedbackseriously.

Responses to complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have escalated this issue to senior management.
  2. I will contact you on [date] when I have more information.
  3. If you’re not completely satisfied, do not hesitate to contact me.
  4. I am so sorry for the inconvenience caused.
  5. We trust that you will find this a satisfactory response.
  6. On behalf of the company, please accept our sincerest apologies for [the issue].
  7. We value your custom.
  8. We are happy to give you a refund [or a replacement].
  9. Right now, we are working on [the problem].
  10. Free!
  11. I am grateful that you brought [the issue] to our attention.
  12. We will endeavour to find out what’s causing [the problem].
  13. I assure you that we take customer feedback seriously.