We trust thatyou will findthis asatisfactoryresponse.If you’re notcompletelysatisfied, donot hesitate tocontact me. I haveescalated thisissue toseniormanagement.Right now,we areworking on[theproblem].I am gratefulthat youbrought [theissue] to ourattention.Free!We valueyourcustom.I will contactyou on [date]when I havemoreinformation.On behalf ofthe company,please acceptour sincerestapologies for[the issue].I assure youthat we takecustomerfeedbackseriously.We willendeavour tofind out what’scausing [theproblem].I am so sorryfor theinconveniencecaused.We arehappy to giveyou a refund[or areplacement].We trust thatyou will findthis asatisfactoryresponse.If you’re notcompletelysatisfied, donot hesitate tocontact me.I haveescalated thisissue toseniormanagement.Right now,we areworking on[theproblem].I am gratefulthat youbrought [theissue] to ourattention.Free!We valueyourcustom.I will contactyou on [date]when I havemoreinformation.On behalf ofthe company,please acceptour sincerestapologies for[the issue].I assure youthat we takecustomerfeedbackseriously.We willendeavour tofind out what’scausing [theproblem].I am so sorryfor theinconveniencecaused.We arehappy to giveyou a refund[or areplacement].

Responses to complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We trust that you will find this a satisfactory response.
  2. If you’re not completely satisfied, do not hesitate to contact me.
  3. I have escalated this issue to senior management.
  4. Right now, we are working on [the problem].
  5. I am grateful that you brought [the issue] to our attention.
  6. Free!
  7. We value your custom.
  8. I will contact you on [date] when I have more information.
  9. On behalf of the company, please accept our sincerest apologies for [the issue].
  10. I assure you that we take customer feedback seriously.
  11. We will endeavour to find out what’s causing [the problem].
  12. I am so sorry for the inconvenience caused.
  13. We are happy to give you a refund [or a replacement].