If you’re notcompletelysatisfied, donot hesitate tocontact me.I will contactyou on [date]when I havemoreinformation.We arehappy to giveyou a refund[or areplacement].We valueyourcustom.On behalf ofthe company,please acceptour sincerestapologies for[the issue].Free! I haveescalated thisissue toseniormanagement.Right now,we areworking on[theproblem].I assure youthat we takecustomerfeedbackseriously.I am gratefulthat youbrought [theissue] to ourattention.We willendeavour tofind out what’scausing [theproblem].I am so sorryfor theinconveniencecaused.We trust thatyou will findthis asatisfactoryresponse.If you’re notcompletelysatisfied, donot hesitate tocontact me.I will contactyou on [date]when I havemoreinformation.We arehappy to giveyou a refund[or areplacement].We valueyourcustom.On behalf ofthe company,please acceptour sincerestapologies for[the issue].Free!I haveescalated thisissue toseniormanagement.Right now,we areworking on[theproblem].I assure youthat we takecustomerfeedbackseriously.I am gratefulthat youbrought [theissue] to ourattention.We willendeavour tofind out what’scausing [theproblem].I am so sorryfor theinconveniencecaused.We trust thatyou will findthis asatisfactoryresponse.

Responses to complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
  1. If you’re not completely satisfied, do not hesitate to contact me.
  2. I will contact you on [date] when I have more information.
  3. We are happy to give you a refund [or a replacement].
  4. We value your custom.
  5. On behalf of the company, please accept our sincerest apologies for [the issue].
  6. Free!
  7. I have escalated this issue to senior management.
  8. Right now, we are working on [the problem].
  9. I assure you that we take customer feedback seriously.
  10. I am grateful that you brought [the issue] to our attention.
  11. We will endeavour to find out what’s causing [the problem].
  12. I am so sorry for the inconvenience caused.
  13. We trust that you will find this a satisfactory response.