I will contactyou on [date]when I havemoreinformation.We arehappy to giveyou a refund[or areplacement].I am gratefulthat youbrought [theissue] to ourattention. I am so sorryfor theinconveniencecaused.We trust thatyou will findthis asatisfactoryresponse.I haveescalated thisissue toseniormanagement.I assure youthat we takecustomerfeedbackseriously.If you’re notcompletelysatisfied, donot hesitate tocontact me.On behalf ofthe company,please acceptour sincerestapologies for[the issue].Right now,we areworking on[theproblem].Free!We valueyourcustom.We willendeavour tofind out what’scausing [theproblem].I will contactyou on [date]when I havemoreinformation.We arehappy to giveyou a refund[or areplacement].I am gratefulthat youbrought [theissue] to ourattention.I am so sorryfor theinconveniencecaused.We trust thatyou will findthis asatisfactoryresponse.I haveescalated thisissue toseniormanagement.I assure youthat we takecustomerfeedbackseriously.If you’re notcompletelysatisfied, donot hesitate tocontact me.On behalf ofthe company,please acceptour sincerestapologies for[the issue].Right now,we areworking on[theproblem].Free!We valueyourcustom.We willendeavour tofind out what’scausing [theproblem].

Responses to complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
  1. I will contact you on [date] when I have more information.
  2. We are happy to give you a refund [or a replacement].
  3. I am grateful that you brought [the issue] to our attention.
  4. I am so sorry for the inconvenience caused.
  5. We trust that you will find this a satisfactory response.
  6. I have escalated this issue to senior management.
  7. I assure you that we take customer feedback seriously.
  8. If you’re not completely satisfied, do not hesitate to contact me.
  9. On behalf of the company, please accept our sincerest apologies for [the issue].
  10. Right now, we are working on [the problem].
  11. Free!
  12. We value your custom.
  13. We will endeavour to find out what’s causing [the problem].