(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Used a Warm Power Close
Followed the rate call process
Educated the customer on coverages
Used probing questions
Make the call quick and easy for the PH
Used an Appreciation statement
Uses a Temperature check
Used the Orange card greeting
Used tools and resources
Showed empathy for PH concern
Verified email when in red
Educated the PH on eService
Used call Framing
Reviewed current premium, new premium and billing for an endorsement call
De-escalated the caller
Has a friendly tone throughout the call
Used POWER words
Did not use hold or Mute on the call
Offered a lead
Built a connection
Followed the verification process
Restated the customer's need as part of an "I" ownership statement
Set clear expectations for docs that will be received
Used the PH name more than once to build a connection
