(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Built a connection
Educated the PH on eService
Did not use hold or Mute on the call
Used POWER words
Used the Orange card greeting
Reviewed current premium, new premium and billing for an endorsement call
Used the PH name more than once to build a connection
Showed empathy for PH concern
Used tools and resources
Verified email when in red
Used a Warm Power Close
Followed the rate call process
Followed the verification process
Restated the customer's need as part of an "I" ownership statement
Used call Framing
Uses a Temperature check
Offered a lead
Educated the customer on coverages
Has a friendly tone throughout the call
De-escalated the caller
Used probing questions
Make the call quick and easy for the PH
Used an Appreciation statement
Set clear expectations for docs that will be received
