(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used probing questions
Educated the customer on coverages
Did not use hold or Mute on the call
Showed empathy for PH concern
Used call Framing
Restated the customer's need as part of an "I" ownership statement
Has a friendly tone throughout the call
Followed the rate call process
Used the PH name more than once to build a connection
De-escalated the caller
Built a connection
Followed the verification process
Make the call quick and easy for the PH
Used the Orange card greeting
Set clear expectations for docs that will be received
Verified email when in red
Used tools and resources
Used an Appreciation statement
Offered a lead
Used a Warm Power Close
Uses a Temperature check
Used POWER words
Reviewed current premium, new premium and billing for an endorsement call
