(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Has a friendly tone throughout the call
Used probing questions
Used tools and resources
Followed the rate call process
Reviewed current premium, new premium and billing for an endorsement call
Used the PH name more than once to build a connection
Educated the PH on eService
Set clear expectations for docs that will be received
De-escalated the caller
Verified email when in red
Used the Orange card greeting
Used an Appreciation statement
Uses a Temperature check
Restated the customer's need as part of an "I" ownership statement
