(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used the Orange card greeting
Has a friendly tone throughout the call
Educated the PH on eService
Did not use hold or Mute on the call
Restated the customer's need as part of an "I" ownership statement
Used an Appreciation statement
Offered a lead
Used call Framing
Used POWER words
Make the call quick and easy for the PH
Educated the customer on coverages
Used the PH name more than once to build a connection
Verified email when in red
Built a connection
Showed empathy for PH concern
Uses a Temperature check
Used a Warm Power Close
Used tools and resources
Set clear expectations for docs that will be received
Used probing questions
Followed the verification process
Followed the rate call process
Reviewed current premium, new premium and billing for an endorsement call
