(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Make the call quick and easy for the PH
Verified email when in red
Used the Orange card greeting
Used a Warm Power Close
Did not use hold or Mute on the call
De-escalated the caller
Educated the PH on eService
Used POWER words
Showed empathy for PH concern
Reviewed current premium, new premium and billing for an endorsement call
Built a connection
Used tools and resources
Restated the customer's need as part of an "I" ownership statement
Followed the rate call process
Uses a Temperature check
Educated the customer on coverages
Has a friendly tone throughout the call
Used probing questions
Followed the verification process
Set clear expectations for docs that will be received
Used call Framing
Used an Appreciation statement
Offered a lead
Used the PH name more than once to build a connection
