(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Verified email when in red
Educated the customer on coverages
Make the call quick and easy for the PH
Showed empathy for PH concern
Built a connection
Used an Appreciation statement
Restated the customer's need as part of an "I" ownership statement
Reviewed current premium, new premium and billing for an endorsement call
Offered a lead
Has a friendly tone throughout the call
Used the PH name more than once to build a connection
Followed the verification process
De-escalated the caller
Used the Orange card greeting
Set clear expectations for docs that will be received
