(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used the Orange card greeting
Used probing questions
Educated the customer on coverages
Used a Warm Power Close
Followed the rate call process
Set clear expectations for docs that will be received
Did not use hold or Mute on the call
Uses a Temperature check
Used the PH name more than once to build a connection
Offered a lead
Built a connection
Reviewed current premium, new premium and billing for an endorsement call
Used an Appreciation statement
De-escalated the caller
Used POWER words
Has a friendly tone throughout the call
Used call Framing
Restated the customer's need as part of an "I" ownership statement
