(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Set clear expectations for docs that will be received
Followed the verification process
Followed the rate call process
Used call Framing
Did not use hold or Mute on the call
Used tools and resources
Restated the customer's need as part of an "I" ownership statement
Educated the PH on eService
Showed empathy for PH concern
Built a connection
Reviewed current premium, new premium and billing for an endorsement call
Used the Orange card greeting
De-escalated the caller
Has a friendly tone throughout the call
Used a Warm Power Close
Educated the customer on coverages
Used an Appreciation statement
Offered a lead
Used POWER words
Verified email when in red
Used the PH name more than once to build a connection
