Built aconnectionUsed theOrangecardgreetingUsedcallFramingFollowedtheverificationprocessUsed anAppreciationstatementFollowedthe ratecallprocessShowedempathyfor PHconcernUsedPOWERwordsVerifiedemailwhen inredMake thecall quickand easyfor the PHUsedtools andresourcesOffereda leadEducatedthe PH oneServiceUsed aWarmPowerCloseEducatedthe customeroncoveragesDe-escalatedthe callerReviewed currentpremium, newpremium andbilling for anendorsement callUsed the PHname morethan once tobuild aconnectionHas afriendly tonethroughoutthe callDid notuse holdor Muteon the callRestated thecustomer'sneed as part ofan "I"ownershipstatementUses aTemperaturecheckUsedprobingquestionsSet clearexpectationsfor docs thatwill bereceivedBuilt aconnectionUsed theOrangecardgreetingUsedcallFramingFollowedtheverificationprocessUsed anAppreciationstatementFollowedthe ratecallprocessShowedempathyfor PHconcernUsedPOWERwordsVerifiedemailwhen inredMake thecall quickand easyfor the PHUsedtools andresourcesOffereda leadEducatedthe PH oneServiceUsed aWarmPowerCloseEducatedthe customeroncoveragesDe-escalatedthe callerReviewed currentpremium, newpremium andbilling for anendorsement callUsed the PHname morethan once tobuild aconnectionHas afriendly tonethroughoutthe callDid notuse holdor Muteon the callRestated thecustomer'sneed as part ofan "I"ownershipstatementUses aTemperaturecheckUsedprobingquestionsSet clearexpectationsfor docs thatwill bereceived

Call flow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Built a connection
  2. Used the Orange card greeting
  3. Used call Framing
  4. Followed the verification process
  5. Used an Appreciation statement
  6. Followed the rate call process
  7. Showed empathy for PH concern
  8. Used POWER words
  9. Verified email when in red
  10. Make the call quick and easy for the PH
  11. Used tools and resources
  12. Offered a lead
  13. Educated the PH on eService
  14. Used a Warm Power Close
  15. Educated the customer on coverages
  16. De-escalated the caller
  17. Reviewed current premium, new premium and billing for an endorsement call
  18. Used the PH name more than once to build a connection
  19. Has a friendly tone throughout the call
  20. Did not use hold or Mute on the call
  21. Restated the customer's need as part of an "I" ownership statement
  22. Uses a Temperature check
  23. Used probing questions
  24. Set clear expectations for docs that will be received