(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used call Framing
Followed the verification process
Set clear expectations for docs that will be received
Educated the PH on eService
Showed empathy for PH concern
Offered a lead
Verified email when in red
Used probing questions
Used a Warm Power Close
Make the call quick and easy for the PH
Built a connection
Reviewed current premium, new premium and billing for an endorsement call
Educated the customer on coverages
Did not use hold or Mute on the call
Used POWER words
Used tools and resources
Has a friendly tone throughout the call
Restated the customer's need as part of an "I" ownership statement
Uses a Temperature check
Used an Appreciation statement
Followed the rate call process
Used the PH name more than once to build a connection
