(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Has a friendly tone throughout the call
Built a connection
Used tools and resources
De-escalated the caller
Reviewed current premium, new premium and billing for an endorsement call
Used probing questions
Followed the verification process
Offered a lead
Used POWER words
Used the Orange card greeting
Did not use hold or Mute on the call
Educated the customer on coverages
Used an Appreciation statement
Educated the PH on eService
Uses a Temperature check
Verified email when in red
Restated the customer's need as part of an "I" ownership statement
Used the PH name more than once to build a connection
Followed the rate call process
Make the call quick and easy for the PH
Used call Framing
Set clear expectations for docs that will be received
