(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Educated the PH on eService
Uses a Temperature check
Used the PH name more than once to build a connection
Showed empathy for PH concern
Set clear expectations for docs that will be received
Used an Appreciation statement
Verified email when in red
Used probing questions
Used the Orange card greeting
Make the call quick and easy for the PH
Followed the verification process
Built a connection
Used POWER words
Restated the customer's need as part of an "I" ownership statement
Offered a lead
De-escalated the caller
Did not use hold or Mute on the call
Reviewed current premium, new premium and billing for an endorsement call
