(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Built a connection
Used the Orange card greeting
Used call Framing
Followed the verification process
Used an Appreciation statement
Followed the rate call process
Showed empathy for PH concern
Used POWER words
Verified email when in red
Make the call quick and easy for the PH
Used tools and resources
Offered a lead
Educated the PH on eService
Used a Warm Power Close
Educated the customer on coverages
De-escalated the caller
Reviewed current premium, new premium and billing for an endorsement call
Used the PH name more than once to build a connection
Has a friendly tone throughout the call
Did not use hold or Mute on the call
Restated the customer's need as part of an "I" ownership statement
Uses a Temperature check
Used probing questions
Set clear expectations for docs that will be received
