This bingo card has a free space and 24 words: Used an Appreciation statement, Used the PH name more than once to build a connection, Has a friendly tone throughout the call, Did not use hold or Mute on the call, Followed the verification process, Used call Framing, Used a Warm Power Close, Verified email when in red, De-escalated the caller, Used tools and resources, Restated the customer's need as part of an "I" ownership statement, Set clear expectations for docs that will be received, Used POWER words, Educated the customer on coverages, Used probing questions, Reviewed current premium, new premium and billing for an endorsement call, Offered a lead, Built a connection, Followed the rate call process, Uses a Temperature check, Showed empathy for PH concern, Educated the PH on eService, Used the Orange card greeting and Make the call quick and easy for the PH.
Customer Experience | CS&S Bingo | USCC BINGO | Scientific Method Definitions | Benefit's BINGO
Share this URL with your players:
For more control of your online game, create a clone of this card first.
Learn how to conduct a bingo game.
With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
Tip: If you want your game to last longer (on average), add more unique words/images to it.
